Retail TouchPoints

NOVEMBER 4, 2021

toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. Adobe reports that out-of-stock messages are up 172% compared to January 2020 and up 360% from January 2019. Stressed Consumers Spread Out Spending with BNPL.

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Retail TouchPoints

JULY 27, 2020

Here are the top five ways retail will evolve in 2020: Loyalty Breaks With Tradition. Leading retailers recognize the need to build dynamic relationships that extend far beyond traditional loyalty programs heading into 2020. But what was a timely quip decades ago is now more relevant than ever.

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Retail TouchPoints

FEBRUARY 15, 2022

Outfits like GoPuff, Gorillas and 1520 took the grocery market by storm in 2021, offering a limited menu of consumables, delivered to your door in an incredible 30 minutes or less (and commanding multi-billion dollar valuations in the process.) Meanwhile, rising energy, shipping and labor costs means higher prices for many grocery items.

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Retail TouchPoints

SEPTEMBER 8, 2021

According to a 2020 survey, over half of U.S. A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. These companies, like Shipbob and Flexport, streamline operations and make ecommerce more accessible for brands.

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Retail TouchPoints

JANUARY 10, 2023

Sellers are also setting up independent stores on platforms that can help automate the selling process and enable sellers to connect their stores to a broader range of marketing channels. Buyers may also negotiate better payment terms and flexible shipping schedules to help with the cash flow. Negotiate better terms.

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Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. distribution center with a new induction, sorting and packing system. Bala: It’s all starting with data cleansing.

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Retail TouchPoints

OCTOBER 4, 2021

Flexible Payments Will Gain Further Ground. Flexible payments are continuing to gain steam, particularly among younger generations. A survey by Klarna found that 75% of Gen Z, 76% of millennials and 60% of Gen X are looking for more flexible payment options. Let the countdown begin….

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Retail TouchPoints

MARCH 3, 2022

billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. That includes frictionless payments and checkout and fast shipping options. Consider that in the U.S., ecommerce merchants pulled in $10.8

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Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Gen X, ranging in age from 41 to 56, get targeted by robocalls too, as well as text and email phishing scams designed to steal their login credentials and payment data.

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Inside Retail

MAY 12, 2021

The Covid-19 pandemic has hit the leisure industry hard, but the recovery presents a once-in-a-lifetime chance for leisure service operators to reconsider their business models and seize opportunities to grab wallet share from customers who start to consume leisure services again. Pre-payment . Enhanced benefits .

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Inside Retail

JULY 6, 2021

The unprecedented disruptions of 2020 unravelled retail assumptions and exemplified retailers’ resilience in the face of drastically changed customer demands. In light of digital-first shopping, the post-purchase digital experience — from convenient payments to embedded service and loyalty — will also be prioritised more than ever.

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Retail TouchPoints

AUGUST 23, 2021

claimed to continue operating normally in the wake of COVID, and their expected revenue changes compared to pre-COVID 2020 projects were -15.3%. While many retailers were already offering some shipping and store pickup options before, the demand now is higher and expected to stay popular post-pandemic.

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Retail TouchPoints

NOVEMBER 28, 2023

PersonalizationMall.com ‘s factory ranks have swelled from 500 to 4,000 employees and the facility is now operating 24/7 to create 150,000 items a day — each of them unique. Photo courtesy PersonalizationMall) The personalization process also has become highly automated over the years, from initial order to production.

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Retail TouchPoints

AUGUST 5, 2022

Traditional retailers with digital commerce operations compete head-to-head with online retailers for demanding customers. With marketing and advertising costs, discounts, promotions, free shipping, fast deliveries and high returns, leaving money on the digital commerce table isn’t an option. Holding on to customers is a high priority.

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Retail Next

FEBRUARY 11, 2020

Shoppers want their orders the next day, with free shipping whenever possible. Though some companies have struggled to keep up, others are adapting and revolutionizing the way modern retail operates. Here are some of the most significant retail shipping trends to look for in 2020. Same- or Next-Day Delivery.

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Retail TouchPoints

MARCH 5, 2024

Amazon pioneered the paid loyalty program with Amazon Prime, which has been in operation for nearly 20 years and has more than 200 million members worldwide. Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021.

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Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. You need to get buy-in from across the organization — from the finance team, from the customer service team, from the IT team, from the marketing team.

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Retail TouchPoints

OCTOBER 26, 2022

In 2020 she launched cross-border B2B ecommerce platform Qalara , which connects Indian and Southeast Asian artisans, producers and manufacturers with buyers around the world and where she now serves as CEO. although the site has shipped goods to customers in more than 50 countries to date. “For

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Inside Retail

JUNE 13, 2023

We speak with Yoox Net-a-Porter’s APAC general manager Natalie Lee about the resilience of luxury spending amidst an economic downturn, the importance of localisation, personalisation and incredible customer service, and how the company is using technology to improve the way it operates. How do you plan to leverage them?

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Merchant Services Payment Services Fashion Customer Experience 245

Retail TouchPoints

APRIL 12, 2024

Back in 2020, Walgreens was sued in class action for improperly taxing protective face masks in Pennsylvania. A few years back, an attorney sued several wineries for allegedly not collecting sales tax on shipping charges in Illinois. Frontline customer service staff should have a reasonable understanding of sales tax.

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Inside Retail

JUNE 28, 2021

As digital-first shopping is here to stay, retailers must invest in connected experiences — and success hinges on frictionless operations. However, collaboration between retail marketers and their commerce and service counterparts is less common, with only about half saying their goals are aligned. And consumers can feel it.

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A1 Retail

JULY 2, 2021

This trend is fueled by online shoppers willing to purchase goods outside of their country’s borders, so long as the process is smooth, and reliable. As the COVID-19 pandemic brought much of the economy to a halt in early 2020, cross-border ecommerce proved to be a bright spot compared to the growing uncertainty in other industries.

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Retail Focus

APRIL 7, 2022

For many SME retailers, the thought of scaling their businesses to enter new markets has many perceived barriers, particularly if you’re managing multiple roles within your business from stock procurement to marketing, quality control and customer services. Chris White, Head of Delivery, fulfilmentcrowd. Simplifying the schemes available.

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Retail TouchPoints

MAY 29, 2020

Some of these new shoppers came for the discounts and free shipping many retailers offered during the pandemic, but they may not return once operations settle back to normal. Retailers shouldn’t ignore their existing shoppers during this process, even if some haven’t been making the same volume of purchases.

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Retail TouchPoints

JANUARY 15, 2021

Cost per order: Your cost per order is an important metric because it tells you how much one order costs once advertising, packaging, shipping, etc. Total costs (marketing, packaging, shipping, fulfillment, storage, etc.) / # of orders = cost per order. Evaluating 2020 Metrics and Planning for 2021. are factored in.

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Retail TouchPoints

JANUARY 5, 2021

And merchants may have been extra concerned about fraud during the holiday shopping season, because the crush of holiday orders and unusual shopper behavior (binge-buying, shipping to multiple addresses) can make it hard to detect fraudsters online and at curbside for BOPIS pickups. You May be Losing Customer Lifetime Value.

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Retail TouchPoints

JULY 29, 2021

In that time, Bojanowski has seen her fair share of shifts and transformations in the business, but even still 2020 stood out, as it did for many retail executives. Retail TouchPoints (RTP): With all the new services you launched during the pandemic, did you see your customer base shift or expand in any way?

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Retail Adventures

MAY 23, 2020

The store is now closed but when it’s operational, shoppers arrive by the busload to spend the day exploring its treasures and enjoying lunch in the Atrium Café. If you don’t already, add “Start Ship”, “Complete By”, and “Cancel If Not Shipped By” dates on every order you write.

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Retail Focus

NOVEMBER 29, 2021

In 2020, with the COVID-19 pandemic in full swing, online retailers earned over $4.2 Customer Service – Unless you’re a web designer, building your storefront can be relatively complicated. Look for options that include firewalls and other encryption services. . Step Five: Figure Out Shipping and Return Logistics.

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Cisco Retail

NOVEMBER 17, 2021

In April of 2020, Cisco Capital launched the Business Resiliency Program to help you and your customers continue innovating and adopt new technology solutions as businesses faced unprecedented challenges due to the pandemic. New Payment Solutions. Technology solutions have helped us solve the biggest business challenges.

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Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

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Small Biz Trends

JUNE 5, 2022

The recent ‘lunchflation’ trend has been confirmed to be real by new research undertaken by payment provider Square. The running costs for restaurants and eateries have risen due to a variety of reasons, such as supply chains issues and shipping restrictions around the world. Cost Increases Causing Lunchflation.

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Inside Retail

JUNE 29, 2022

Still, it was trailing Lazada in its home country of Singapore, as well as in the Philippines, Malaysia and Thailand – four of the key Southeast Asian markets in which it was operating. Its revenue growth hit 160 per cent in 2020 and 136 per cent in 2021, which translated into an increase in dollar terms from US$835 million to US$5.1

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Inside Retail

MARCH 27, 2022

While the platform’s revenue plunged to almost zero in 2020 due to weddings and other events being cancelled, demand has surged back in recent months, and transaction levels this month are almost triple what they were in March 2019. Designerex is also trialling a three-hour delivery offering with last-mile delivery service Drive Yello. .

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365 Retail

APRIL 28, 2021

Fashion brands are pivoting to offer new, value-add delivery services and improved post-purchase experiences to enhance sales, encourage customer loyalty and protect margins, the latest data from parcelLab , the leading operations experience platform, reveals.

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Retail Geek

DECEMBER 7, 2020

They are able to see the carrier shipping performance for all those clients and provide aggregate data that gives us insight into holiday shipping performance, also known as #shipageddon. Episode 249 of the Jason & Scot show was recorded live on Monday, December 7th, 2020. Transcript.

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Inside Retail

NOVEMBER 29, 2023

It offers a unique value proposition to users and retail partners through the hyper-personalised styling service it provides, 24/7. We don’t hold stock, handle payments or shipping. Mys Tyler’s recently launched AI stylist is one such example.

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