Retail TouchPoints

MARCH 3, 2022

ecommerce merchants pulled in $10.8 billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. That includes frictionless payments and checkout and fast shipping options. Consider that in the U.S.,

Merchant Services 246

Merchant Services Drop-Shipping Payment Services Shipping 246

Retail TouchPoints

OCTOBER 12, 2020

In fact, an Adobe Digital Economy Index (DEI) survey found that one-third of consumers have already experienced shipping delays on their August online orders. Possible shipping delays caused by weather or COVID-19 may ratchet up consumer anxiety and prompt more people to use curbside pickup stations. Staffing Considerations.

Consumer 179

Consumer Merchant Services Payment Services Shopping 179

Retail TouchPoints

SEPTEMBER 30, 2021

Happy Returns by PayPal has teamed with Staples US Retail to offer the Happy Returns in-person service, adding more than 1,000 Staples retail locations to its return service. “Staples is a destination for all things shipping, especially for small businesses and remote workers. .

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Returns Location Merchant Services Drop-Shipping 264

Retail TouchPoints

NOVEMBER 4, 2021

toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. Adobe reports that out-of-stock messages are up 172% compared to January 2020 and up 360% from January 2019. Stressed Consumers Spread Out Spending with BNPL.

Consumer 264

Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. With marketing and advertising costs, discounts, promotions, free shipping, fast deliveries and high returns, leaving money on the digital commerce table isn’t an option.

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Merchant Services Returns Shipping Payment Services 288

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. However, by understanding how fraudsters target different age groups, merchants can tailor their fraud prevention programs to fit the risk profiles for their customer demographics.

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Merchant Services Accounting Payment Services Returns 298

Small Biz Trends

JULY 18, 2021

Online consumer purchases are increasing, and this means more shipping. And according to the latest research from ShipStation, more consumers are demanding shipping transparency from retail businesses. Consumers Demanding Shipping Transparency. Simply put, they want to know when they will get their item before they buy anything.

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Shipping Consumer Merchant Services Checkout 143

Retail TouchPoints

SEPTEMBER 8, 2021

According to a 2020 survey, over half of U.S. A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. When a brand’s products are warehoused closer to the consumer, they save on shipping and logistics costs.

Merchant Services 262

Merchant Services Payment Services Fulfillment Shipping 262

Retail TouchPoints

OCTOBER 21, 2021

We’re indifferent on where the shopping journey ends, where that transaction takes place ,” said Matt Madrigal, VP and General Manager of Merchant Shopping at Google in an interview with Retail TouchPoints. “It The result is a much lower barrier of entry for merchants looking to capitalize on Google’s massive reach.

Merchant Services 299

Merchant Services Advertising Shopping Drop-Shipping 299

Retail TouchPoints

SEPTEMBER 2, 2020

In fact, alcohol was one of the fastest-growing categories in e-Commerce channels, according to Nielsen research : from the first week of March to June 27, 2020, online sales grew 309% over the same period year. In 2020, Vivino’s sales have shown massive year-over-year growth, growing 2X from March to June.

Merchant Services 264

Merchant Services Shopping Customer Experience Shipping 264

Retail TouchPoints

JANUARY 9, 2024

In 2020 he joined Alibaba, where he is now tasked with developing the company’s strategy and building platform-level solutions around international shipping, logistics, cross-border trade and global expansion. This will cause the channel to continue to narrow, further reducing ship traffic. and how can they prepare themselves?

Merchant Services 286

Merchant Services Shipping Fulfillment Management 286

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Meanwhile, for merchants that had already built their businesses online before the pandemic, a larger addressable market buoyed most, but created scalability challenges for all (including Amazon). on average.

Consumer 312

Consumer Drop-Shipping Shipping Returns 312

Retail TouchPoints

OCTOBER 4, 2021

Flexible Payments Will Gain Further Ground. Flexible payments are continuing to gain steam, particularly among younger generations. A survey by Klarna found that 75% of Gen Z, 76% of millennials and 60% of Gen X are looking for more flexible payment options. Let the countdown begin….

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Merchant Services Payment Services Fulfillment Promotions 321

Retail TouchPoints

JANUARY 5, 2021

Fraud is a costly problem for merchants, and it’s growing. And merchants may have been extra concerned about fraud during the holiday shopping season, because the crush of holiday orders and unusual shopper behavior (binge-buying, shipping to multiple addresses) can make it hard to detect fraudsters online and at curbside for BOPIS pickups.

Merchant Services 264

Merchant Services Payment Services Shopping Shipping 264

Retail TouchPoints

MARCH 24, 2022

Where consumers live has a lot to do with which returns process they prefer. This is a big contributor to consumers’ number one complaint about returns : the label not being included in the shipping box. Gift cards grew 27% over the 2020 holiday season and came to represent nearly 40% of gift purchases.

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Returns Drop-Shipping Merchant Services Shipping 312

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. Retailers across the U.S.

Returns 328

Returns Merchant Services Drop-Shipping Consumer 328

Retail TouchPoints

MAY 12, 2021

While certain ecommerce verticals saw mind-boggling sales increases in 2020, luxury goods, including jewelry, enjoyed more modest revenue boosts, according to Signifyd Ecommerce Pulse data. Upscale jewelry designer Gorjana, for example, saw 300% growth in 2020, with a 400% monthly increase in sales between April and May 2020 alone.

Jewelry 269

Jewelry Merchant Services Customer Experience Wholesale 269

Retail TouchPoints

FEBRUARY 2, 2021

billion USD ) in Q3 2020, a period that included the annual Singles’ Day online shopping bonanza, generating a year-over-year increase of 37%. Global Shopping Festival by stimulating consumption, satisfying consumer demands and supporting the business recovery of merchants in response to the impact of the pandemic. billion ( $74.1

Merchant Services 214

Merchant Services Marketing Planning Shipping 214

Retail TouchPoints

SEPTEMBER 15, 2020

The good news is that retailers can make a number of adjustments both to reduce return rates and to make the overall process more streamlined and less costly. These locations include physical stores that take in returns for other retail brands, as well as office buildings, post offices and shipping company stores, kiosks and more.

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Retail TouchPoints

JULY 10, 2020

As well, many unknowns about pending legislation and its effect on merchants around the world can cause some anxiety for those in the industry. Merchants need to be aware of the constantly shifting nature of commerce and prepare accordingly to ensure they keep pace with the many factors impacting their business.

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Merchant Services Customer Experience Checkout Fulfillment 191

Retail TouchPoints

JUNE 10, 2020

However, unchecked abuse of returns policies can put a merchant out of business: 54% of the merchants surveyed in a study conducted on behalf of Forter indicated that they lost more than $5 million in revenue each year due to returns abuse. Processing legitimate returns can negatively impact a retailer’s bottom line.

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Returns Merchant Services Drop-Shipping Customer Experience 179

Inside Retail

JUNE 13, 2023

We speak with Yoox Net-a-Porter’s APAC general manager Natalie Lee about the resilience of luxury spending amidst an economic downturn, the importance of localisation, personalisation and incredible customer service, and how the company is using technology to improve the way it operates. How do you plan to leverage them?

Merchant Services 245

Merchant Services Payment Services Fashion Customer Experience 245

Inside Retail

NOVEMBER 22, 2022

Adam Posner, author of The Point of Loyalty told Inside Retail the simplicity of OnePass was a strength, and that in terms of other fee-based free delivery services, it is one of the most reasonable. Taking on giants. Australia Post’s Shipster is a cautionary tale from not that long ago. Customers will be the judge.

Merchant Services 246

Merchant Services Fulfillment Shipping Fashion 246

Inside Retail

AUGUST 22, 2021

As shown in the study, Australian consumers have consistently reported lower spending hesitancy on e-commerce platforms since 2020 as a result of Covid-19. “In So by leveraging the information in this report, retailers can take more control of their e-commerce operations and automate a lot of those shipping challenges.”.

Shopping 173

Shopping Shipping Merchant Services Consumer 173

Retail TouchPoints

NOVEMBER 3, 2020

By creating narrower product assortments and limiting inventory levels — especially for product shipments headed to brick-and-mortar stores —merchants would gain the ability to react more quickly to changing consumer trends, and even potentially reduce their need for markdowns. Richard Maicki. What can the retailer learn from and improve?

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Drop-Shipping Merchant Services Fulfillment Shipping 200

Retail TouchPoints

OCTOBER 3, 2023

In 2020, the company brought in former Walmart Ecommerce COO Jamie Iannone as CEO, and Iannone promptly set out to reimagine Ebay’s role in the now crowded marketplace ecosystem. Services and Experiences Designed for Enthusiasts The first step in drawing these buyers in and keeping them coming back is building trust in the buying experience.

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Merchant Services Accessories Customer Experience Consumer 279

Inside Retail

OCTOBER 28, 2022

For the summer event, it sold more items than ever before to its Prime loyalty shoppers, and, meanwhile, the company sought revenue from higher Prime subscription fees and a surcharge on some merchants. Prior holiday quarter sales growth was 9 per cent in 2021 and 38 per cent in 2020. Net sales were $127.1 Analysts were expecting $155.2

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Drop-Shipping Merchant Services Consumer Advertising 243

Inside Retail

JUNE 30, 2022

Cox is the founder of Makers & Merchants Barossa, a collective store showcasing the work of local creatives and producers. Makers & Merchants Barossa was conceived in early 2020 as a pop-up store to showcase the best of what the Barossa region has to offer – from established brands to emerging designers, artists and makers. “I

Merchant Services 130

Merchant Services Shopping Shipping Promotions 130

Inside Retail

JUNE 30, 2022

Cox is the founder of Makers & Merchants Barossa, a collective store showcasing the work of local creatives and producers. Makers & Merchants Barossa was conceived in early 2020 as a pop-up store to showcase the best of what the Barossa region has to offer – from established brands to emerging designers, artists and makers. “I

Merchant Services 130

Merchant Services Shopping Shipping Promotions 130

Inside Retail

SEPTEMBER 19, 2022

For example, Lazada will be sharing its best practices pertaining to platform terms of services, IPR infringement reporting and removal mechanisms, and IPR awareness building amongst its merchants,” Ang explained. Current state of affairs. There also has been a dark side to this. The last mile.

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Merchant Services Advertising Consumer Fulfillment 246

Inside Retail

JULY 20, 2021

He was speaking to Reuters from the Pacific Ocean as his ship now heads to Australia. They are among about 100,000 seafarers stranded at sea beyond their regular stints of typically 3-9 months, according to the International Chamber of Shipping (ICS), many without even a day’s break on land. People are desperate. seafaring convention.

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Merchant Services Shipping Management Supermarket 130

Independent Retailer

DECEMBER 20, 2022

As companies try to get tighter control over the flow of goods from factories to consumers, Amazon recently launched a supply-chain management service to its web services business. . But from 2020-2021, there was almost a 67 percent increase. Still, Amazon, which ships 1.6 How to Get Started.

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Supply Chain Management Merchant Services Management Wholesale 98

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. It’s no wonder marketers and merchants are overwhelmed trying to capture consumers’ attention and convert them.

Payment Services 245

Payment Services Merchant Services Consumer Customer Experience 245

Retail TouchPoints

DECEMBER 3, 2020

Retailers and industry experts have been forecasting a 2020 holiday season dominated by ecommerce almost since the world started taking COVID-19 seriously, and results from “Cyber Weekend,” or BFCM (Black Friday/Cyber Monday), effectively made their case.

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Drop-Shipping Consumer Merchant Services Shipping 205

Retail TouchPoints

JUNE 11, 2020

Even when we look back to early 2020 before COVID-19 was a global pandemic, retail was being shaken at its foundations by the rapid rise of Amazon; consumer shifts to online channels and home delivery; declining brand loyalty among shoppers; and supply chain complexity in the midst of tariff and trade wars.

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Management Merchant Services Promotions Marketing 182

Independent Retailer

OCTOBER 14, 2021

According to Atlas VPN, more than $1 trillion was lost in the world due to cybercrimes in 2020, and Jane Lee, Trust and Safety Architect at Sift , expects that number will increase by the end of this year. As a result, it is a delicate balance to have a customer-friendly policy while also protecting from abuse and fraud.

Merchant Services 98

Merchant Services Returns Shipping Apparel 98

Retail TouchPoints

NOVEMBER 14, 2022

growth recorded in 2021 and the 26% jump in 2020. was to enhance certainty for our merchants’ operations,” said Chui Xue, President of Industry Development and Operation Center of Taobao and Tmall at Alibaba Group in a statement. “We to 3.6% , according to Reuters. This would be well below the 8.5% Alibaba’s share price ended Nov.

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Merchant Services Jewelry Shopping Shipping 147