Retail TouchPoints

JULY 7, 2020

While we shouldn’t expect online sales to remain at their peak levels when the safety risks of in-person shopping dissipate, merchants cannot hope to weather the storm and return to business as usual. As we move forward, these capabilities are critical for all retailers: Accept Contactless Payments. Traditionally, U.S.

Merchant Services 255

Merchant Services Payment Services Point of Sale Consumer 255

Retail TouchPoints

SEPTEMBER 15, 2020

With record-setting online sales looming on the horizon for the holiday season, retailers also are bracing for an onslaught of online returns. Those retailers selling primarily or exclusively online are expecting a corresponding hike in the volume of returns, but not much difference in the return rates they have become accustomed to.

Returns 225

Returns Merchant Services Shipping Location 225

Retail TouchPoints

JANUARY 5, 2021

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity across a longer-than-usual season. 24, 2020), or 2.4% However, the larger story of holiday 2020 is still being written. 11 through Dec. during the traditional Nov.

Drop-Shipping 311

Drop-Shipping Returns Merchant Services Shipping 311

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

Returns 179

Returns Merchant Services Drop-Shipping Customer Experience 179

Retail TouchPoints

JUNE 4, 2021

and one with significant appeal to small merchants seeking commerce outcomes), it has created interesting new bedfellows such as Google and Shopify.”. But making it easier for merchants to list their products on Google is only the first step. “As Amazon has emerged as the third-largest digital advertising platform in the U.S.

Advertising 351

Advertising Merchant Services Shopping Checkout 351

Retail TouchPoints

MARCH 2, 2021

With the stakes for getting returns right continuing to rise, retailers have to focus on multiple elements including the customer’s return experience and streamlining reverse logistics systems (sometimes with the help of third parties). More Online Sales Means More Returns. The big driver? Retailers across the U.S.

Returns 328

Returns Merchant Services Drop-Shipping Consumer 328

Retail TouchPoints

MAY 21, 2021

The adoption of subscription-based services and digital goods purchases were on the rise well before COVID-19 hit. Blue Apron, Freshly and HelloFresh are among the businesses that saw a flood of new customers in 2020; and. There are subscription shopping services now available too. The average U.S.

Merchant Services 279

Merchant Services Drop-Shipping Shipping Consumer 279

Retail TouchPoints

AUGUST 4, 2021

Amazon has introduced two new Fulfillment by Amazon (FBA) programs to help merchants selling on Amazon resell customer-returned or overstocked items. FBA Liquidations will provider sellers the option to use Amazon’s existing wholesale liquidation partners and technology to recoup potential losses on returned and overstock inventory.

Merchant Services 299

Merchant Services Returns Wholesale Apparel 299

Inside Retail

AUGUST 2, 2022

In its latest figures, the Australian Cyber Security Centre says that self-reported losses from cybercrime in Australia totalled $33 billion in the 2020-21 financial year. One crucial area is merchant fraud, and any business taking card payments is vulnerable. Managing fraud after the sale.

Merchant Services 147

Merchant Services Payment Services Accounting Management 147

Inside Retail

MAY 29, 2022

Zara’s decision to start charging for online returns this month has raised complex questions about why people send back such a high proportion of items they buy online, and what can be done about it. As of 4 May, the Spanish fashion brand has started charging customers around the world for returns sent back through the mail.

Returns 246

Returns Merchant Services Consumer Shopping 246

Retail TouchPoints

OCTOBER 29, 2020

As online activity has increased during the pandemic, online fraud has too, and fraudsters are poised to wipe out a big chunk of merchant profits by posing as legitimate customers. Merchants love it because it bolsters sales, avoids shipping and helps move inventory out of stores. Impact on Merchants. What Can be Done?

Merchant Services 174

Merchant Services Accounting Shipping Returns 174

Inside Retail

FEBRUARY 4, 2024

Consumers will be even more selective, payment flexibility and innovation will be vital, and new tools to boost online security will gain momentum. From budget-friendly options and making returns easy to rewards programs and payment options, every interaction can offer a reason to remain loyal.

Merchant Services 264

Merchant Services Payment Services Accounting Consumer 264

Retail TouchPoints

APRIL 22, 2022

With the pandemic ushering a wave of traditionally brick-and-mortar merchants online since 2020, the chances of being targeted by scammers is at an all-time high. In 2020, retailers lost $17.5B, with a report projecting an 18% increase in losses last year. Return Fraud.

Merchant Services 278

Merchant Services Returns Fulfillment Promotions 278

Retail TouchPoints

OCTOBER 12, 2020

While they often produce higher revenues and improved profit margins, they also represent risk in the form of unsold inventory and expensive returns. It’s essential that websites and mobile commerce apps are designed well but also display accurate inventory readings and delivery dates, and offer simple and streamlined payment options.

Consumer 179

Consumer Merchant Services Payment Services Shopping 179

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. However, by understanding how fraudsters target different age groups, merchants can tailor their fraud prevention programs to fit the risk profiles for their customer demographics.

Merchant Services 298

Merchant Services Accounting Payment Services Returns 298

Retail TouchPoints

MAY 2, 2023

The retailer started closing 250 locations earlier this year, pursuant to its plan to exit Chapter 11 with a much smaller footprint, and began the process of shuttering the remaining locations on May 1. Tuesday Morning operated fewer than 500 stores when it made its latest bankruptcy filing in February, which was the second since 2020.

Merchant Services 269

Merchant Services Finance Location Planning 269

Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. With marketing and advertising costs, discounts, promotions, free shipping, fast deliveries and high returns, leaving money on the digital commerce table isn’t an option.

Merchant Services 288

Merchant Services Returns Shipping Payment Services 288

Retail TouchPoints

APRIL 5, 2022

When it comes to embracing ethical commerce and moving corporate social responsibility (CSR) strategies forward, Amazon Web Services (AWS) research shows that retailers and CPGs identify three primary hurdles to success. This category includes discount stores, mass merchants (“big box stores”) and businesses focused on specialty hardlines.

Merchant Services 272

Merchant Services Beauty and Health Returns Consumer 272

Retail TouchPoints

MARCH 3, 2022

ecommerce merchants pulled in $10.8 billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. That includes frictionless payments and checkout and fast shipping options. Consider that in the U.S.,

Merchant Services 246

Merchant Services Drop-Shipping Payment Services Shipping 246

Retail TouchPoints

OCTOBER 21, 2021

We’re indifferent on where the shopping journey ends, where that transaction takes place ,” said Matt Madrigal, VP and General Manager of Merchant Shopping at Google in an interview with Retail TouchPoints. “It The result is a much lower barrier of entry for merchants looking to capitalize on Google’s massive reach.

Merchant Services 299

Merchant Services Advertising Shopping Drop-Shipping 299

Retail TouchPoints

FEBRUARY 4, 2021

On the surface, 2020 wasn’t a great year for globalization. For example, international online sales conducted through cross-border ecommerce solution eShopWorld (ESW) increased 82% year-over-year in 2020. When the pandemic first emerged on the global stage in March 2020, initial uncertainty caused a dip in international online sales.

Merchant Services 305

Merchant Services Beauty and Health Consumer Returns 305

Retail TouchPoints

OCTOBER 13, 2020

With a focus on emerging technologies and innovative startups, the 2020 Retail Innovation Conference is featuring three Startup Innovation Lab sessions that will introduce attendees to a total of 20 tech innovators. Cook and Proctor will then announce the four cohort brands being honored by Cultivate in 2020.

Loss Prevention 285

Loss Prevention Merchant Services Fulfillment Returns 285

Retail Focus

APRIL 20, 2022

Builders’ merchant, Bradfords Building Supplies , has transformed the way it merchandises its products online using a solution from Akeneo, the global leader in product experience management (PXM) and product information management (PIM). With better, enriched product data, Bradfords has grown online conversions by 20% with Akeneo PXM Studio.

Merchant Services 130

Merchant Services Management Point of Sale Returns 130

Retail TouchPoints

NOVEMBER 11, 2020

Brick-and-mortar stores quickly set up online shops, and organizations offered new services such as online checkout, payout or purchasing options. The result was substantial: all North American online retail orders increased by 126% by May 3, 2020. For others, risks were invited in via third parties.

Merchant Services 194

Merchant Services Consumer Management Checkout 194

Retail TouchPoints

JANUARY 3, 2022

It’s a lose-lose scenario: Customers are left completely frustrated by the process and brands put their reputations on the line every time a customer leaves their website because of a poor user experience. Transmit Security’s own research found that 55% of consumers have left a website because the login process was too complicated.

Merchant Services 279

Merchant Services Shopping Customer Experience Accounting 279

Retail TouchPoints

NOVEMBER 16, 2022

It will include the Holiday 2022 Meta Foresight Interactive Report , offering insights from the 2019, 2020 and 2021 holiday seasons across 33 key markets as well as tips on turning new holiday customers into returning shoppers after the season ends. Additionally, eligible SMBs will be able to earn a $100 TikTok advertising credit.

Merchant Services 278

Merchant Services Finance Advertising Marketing 278

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Meanwhile, for merchants that had already built their businesses online before the pandemic, a larger addressable market buoyed most, but created scalability challenges for all (including Amazon).

Consumer 312

Consumer Drop-Shipping Shipping Returns 312

Inside Retail

SEPTEMBER 26, 2021

It took 70 years until they started accepting credit cards in Australia, but less than another 15 years for the beverage giant to announce, in June 2020, that their 2000+ vending machines across Australia and New Zealand would accept Bitcoin for payment. The question is: Will you accept bitcoin? It does give you some advantages: ?

Merchant Services 246

Merchant Services Payment Services Returns Consumer 246

Inside Retail

SEPTEMBER 1, 2021

Founded in July 2020 and launched in February 2021, Refundid is a fintech tool designed to cut, or essentially eliminate, waiting times for refunds for products bought online. Over the past five or six years we’ve seen huge strides in payments technology, co-founder and chief Brad Karney adds. The time is now.

Merchant Services 130

Merchant Services Payment Services Returns Planning 130

Retail TouchPoints

DECEMBER 14, 2020

I was just in a mass merchant store the other day and they had a display with a bunch of different types of disinfectants and hand sanitizer brands I had never heard of prior to the pandemic. Production is No Longer a Challenge, but Logistics Remain Strained. Now the key challenge is capacity. Yes, they’re cooking more at home.

Shopping 306

Shopping Merchant Services Fulfillment Returns 306

Retail TouchPoints

SEPTEMBER 8, 2021

According to a 2020 survey, over half of U.S. While Amazon is a consumer-facing platform, Shopify is merchant-facing; enabling small businesses, mom-and-pop stores and brick-and-mortar stores to sell online by handling payment and inventory for the businesses. It’s no secret that Amazon is the ecommerce titan.

Merchant Services 262

Merchant Services Payment Services Fulfillment Shipping 262

Independent Retailer

JANUARY 27, 2022

Product returns are a big problem for retailers. In 2020, consumers returned an estimated $428 billion in merchandise, representing more than 10 percent of total retail sales. The problem does not stop there — the surge in online sales has made customers far more discerning when it comes to return policies. Spell it Out

Returns 97

Returns Merchant Services Shipping Consumer 97

A1 Retail

DECEMBER 2, 2021

Fintech unicorn and payment processor, Mollie, reveals trends for small and medium-sized merchants during Black Friday, Cyber Week and Cyber Monday. The analysis spans tens of thousands of merchants across Europe, primarily from Germany, U.K., Payment methods and merchant performance.

Merchant Services 81

Merchant Services Payment Services Sporting Goods Accessories 81

Inside Retail

JUNE 13, 2023

We speak with Yoox Net-a-Porter’s APAC general manager Natalie Lee about the resilience of luxury spending amidst an economic downturn, the importance of localisation, personalisation and incredible customer service, and how the company is using technology to improve the way it operates. How do you plan to leverage them?

Merchant Services 245

Merchant Services Payment Services Fashion Customer Experience 245

Small Biz Trends

OCTOBER 27, 2022

When bad actors take advantage of return policies, return fraud is the result. It’s the act of defrauding businesses using its return process and it’s a problem in the retail industry. If you think fraudulent returns aren’t a problem, think again. What Is Return Fraud? Long story short.

Returns 105

Returns Merchant Services Retailing Pricing Customer Experience 105

Inside Retail

APRIL 15, 2021

As a result, the industry unlocked and fulfilled five years of online retail growth in just six months through a patchwork of band-aids and gut-led experiments – effectively realising 2025 sales levels in 2020. per cent points in the five years to October 2020, reaching about 9.8 per cent for the 2020 year by October — up from 17.1

Merchant Services 130

Merchant Services Payment Services Shopping Customer Experience 130

Retail TouchPoints

APRIL 7, 2021

Tomorrow’s malls may still service some small percentage of these buyers, but will need to target today’s shoppers —people driven by emotion who are eager to be surprised and happily search out unexpected experiences, products and services. That said, having only national chains even in an open-air mall no longer works the way it did.

Merchant Services 232

Merchant Services Consumer Returns Shopping 232