Retail TouchPoints

NOVEMBER 10, 2020

While this figure is down $50 from 2019, given 2020’s overall uncertainty, such a slight decline would represent a significant victory. Adding to the overall shipping volume will be those consumers who would normally have purchased a gift in-store and brought it to the recipient themselves.

Shipping 246

Shipping Fulfillment Shopping Consumer 246

Retail TouchPoints

NOVEMBER 5, 2021

Ecommerce holiday sales are projected to reach a whopping $210 billion to $218 billion this season, up 11% to 15% from the 2020 holiday season. Over the last 20 years of holiday shipping, we’ve seen how the most successful online retailers prepare for a stellar holiday selling season. What is an integrated digital marketing campaign?

Marketing 306

Marketing Advertising Consumer Shipping 306

Retail TouchPoints

OCTOBER 14, 2020

They also provide an answer to some of the challenges created by the pandemic, as executives from Woodman’s Markets and Badger Technologies discussed during a session titled The Rise Of Robotics In Retail at the 2020 Retail Innovation Conference. The robots also can improve merchandising.

Marketing 279

Marketing Grocer Location Fulfillment 279

Retail TouchPoints

OCTOBER 14, 2021

To say everyone is worn out is probably an understatement, and by all accounts marketers in particular are feeling the pressure — a staggering 70% of marketing executives said the pandemic has left them “completely exhausted,” according to a new report from Accenture Interactive. These retailers’ first task?

Marketing 299

Marketing Promotions Consumer Customer Experience 299

Retail TouchPoints

NOVEMBER 29, 2021

Gift cards are shaping up to be a holiday hero this season, as consumers and retailers continue to grapple with supply and shipping issues. Combine that with concerns about shipping delays for those products that are in stock and it should come as no big surprise that gift cards are looking pretty good to shoppers this year.

Shopping 312

Shopping Shipping Consumer Planning 312

Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Amazon in particular invested more than $60 billion in shipping alone in 2020, helping it maintain blazing fast delivery times, but O’Shea believes its lack of a significant physical store footprint will cause it to lag behind the competition to some degree.

Fulfillment 278

Fulfillment Drop-Shipping Apparel Shipping 278

Retail TouchPoints

OCTOBER 12, 2020

Although it’s tempting to hunker down — and double down — on time-tested marketing and sales methods, now is the time to rethink and rewire sales, operations, logistics and support. In fact, an Adobe Digital Economy Index (DEI) survey found that one-third of consumers have already experienced shipping delays on their August online orders.

Consumer 179

Consumer Merchant Services Payment Services Shopping 179

Retail TouchPoints

OCTOBER 16, 2020

Prime Day 2020 will likely prove to be a success, according to Rachel Dalton, Director of Ecommerce and Omnichannel Insights at Kantar. One of the most unique aspects of Prime Day 2020 is how it became the gateway to the holiday season. Small Businesses Were Big Beneficiaries of Prime Day 2020. planned to spend less.

Promotions 179

Promotions Advertising Shopping Fulfillment 179

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Meanwhile, for merchants that had already built their businesses online before the pandemic, a larger addressable market buoyed most, but created scalability challenges for all (including Amazon). on average.

Consumer 312

Consumer Drop-Shipping Shipping Returns 312

Inside Retail

APRIL 29, 2021

And, due to improvements made in Booktopia’s distribution centre in Lidcome , Sydney, the business was able to ship 45 per cent more product during the quarter, from 1.44 We expect demand to continue to grow for the foreseeable future as the overall market for online books grows and we continue to take more market share.”.

Shipping 299

Shipping Shopping Marketing Consumer 299

Retail TouchPoints

OCTOBER 4, 2021

As the United Kingdom hastened to exit from the European Union, restricting access to the European single market that accounted for 50% of imported goods, supply chain disruption was inevitable for UK businesses dependent on EU suppliers. Import and Export — a Brexit Conundrum.

Shipping 278

Shipping Supermarket Consumer Accounting 278

Inside Retail

JUNE 27, 2024

Brands that take a strategic customer-centric approach can benefit from what funds customers do have and with ‘Euro summer’ heating up – Bydee is investing in meeting market demand with a localised approach. Bydee’s business boomed to new heights during the Covid-19 pandemic and resulted in a 700 per cent growth, from 2020-2021.

Fast Fashion 263

Fast Fashion Shipping Wholesale Fashion 263

Retail TouchPoints

DECEMBER 25, 2024

Customers are attracted to free return shipping, refunds, and no questions asked policies. A 2020 survey by Secure Authentication Brands LLC reported that 37% of respondents admitted to wardrobing, many of whom are knowingly defrauding the system. Georgia Leybourne is Chief Marketing Officer at Linnworks.

Returns 162

Returns Wholesale Management Shipping 162

Retail TouchPoints

JULY 27, 2020

Here are the top five ways retail will evolve in 2020: Loyalty Breaks With Tradition. Leading retailers recognize the need to build dynamic relationships that extend far beyond traditional loyalty programs heading into 2020. Retailers are developing and marketing new products to capitalize on this increased demand.

Retail Trends 165

Retail Trends Payment Services Checkout Sporting Goods 165

Inside Retail

SEPTEMBER 7, 2021

While 2020 saw brick-and-mortar retail businesses buckle under the strain of social distancing and stay-at-home orders, the number of purchases being made online skyrocketed. A study by Inside Retail found that the ANZ e-commerce market experienced five years worth of growth in just six months from March 2020.

Fulfillment 130

Fulfillment Shipping Management Customer Experience 130

Retail TouchPoints

AUGUST 7, 2024

Reporting directly to Linnartz, Dausch led global brand, marketing, digital engagement and customer experience across all commerce channels. The appointment comes with Under Armour’s acquisition of Unless Collective , a zero-plastic regenerative fashion brand that Liedtke co-founded in 2020. When Dausch leaves the company on Aug.

Drop-Shipping 264

Drop-Shipping Wholesale Customer Experience Shipping 264

Inside Retail

APRIL 6, 2021

The platform allows small businesses and online retailers to choose a preferred carrier, print shipping labels and track packages from a centralised service, and enables easy integration of a businesses online operations. The service’s launch in Australia is the first time SendPro has been available outside of the United States.

Shipping 259

Shipping Accounting Planning Management 259

Retail TouchPoints

OCTOBER 5, 2020

The killer feature of Walmart+ may be free shipping on orders over $35 , which 35% of respondents cited as the program’s most exciting part. Walmart+ gives the retail giant’s customers a good reason to keep shopping with it during the pandemic, and free shipping could provide an edge as retailers compete over smaller wallets this year.

Drop-Shipping 262

Drop-Shipping Shipping Shopping Marketing 262

Retail TouchPoints

FEBRUARY 22, 2021

The mass store closures prompted by COVID-19 in spring 2020 could have spelled disaster for equestrian specialty brand Kerrits , which had operated as a wholesale-only business for over 25 years. The growth from April (2020) was exponential for overall revenue for the business and revenue from email. Keeping Engaged Customers Engaged.

Wholesale 264

Wholesale Marketing Accounting Outdoor 264

Retail TouchPoints

NOVEMBER 10, 2021

Following the early 2020 launch of its clothing rental service in France, ba & sh has expanded Borrow on Ba-sh.com to the U.S. Customers can return the items at the end of the rental period with free shipping and dry cleaning, continue to rent for a daily fee or purchase the item at a discount.

Fashion 263

Fashion Clienteling Shipping Consumer 263

Inside Retail

FEBRUARY 18, 2024

Australian wine-makers have shipped millions of bottles of wine to Hong Kong in a bet that China will soon lift tariffs on Australian wine and revive a trade worth hundreds of millions of dollars, according to industry figures and trade data. Tim Ford said Treasury had not shipped wine for China to Hong Kong. million litres worth $65.5

Shipping 245

Shipping Promotions Marketing Planning 245

Retail TouchPoints

MARCH 11, 2022

We see incredibly compelling growth potential in this market and believe it is our opportunity to win by sharpening our focus and continuing to create value through a tech-led reimagination of eBay.”. In November 2021, eBay acquired Sneaker Con Digital ’s authentication business to further bolster the program.

Payment Services 290

Payment Services Shipping Planning Management 290

Retail TouchPoints

SEPTEMBER 4, 2020

Whole Foods Market has opened its first online-only dark store in Brooklyn, N.Y. The delivery-only model will help Whole Foods keep up with digital demand in a major market at a time when grocery delivery is reaching unprecedented levels: Amazon saw its grocery sales triple during Q2 2020.

Shipping 246

Shipping Location Marketing Planning 246

Retail TouchPoints

SEPTEMBER 28, 2021

Whole Foods delivered three times as many orders in 2020 as it did in 2019, causing the costs associated with equipment and technology to rise. The retailer instated the delivery fees to avoid raising prices of the groceries themselves, starting with pilots in six markets during the summer of 2021: Portland, Maine; Providence, R.I.;

Shipping 306

Shipping Consumer Planning Marketing 306

Retail TouchPoints

MARCH 24, 2022

This is a big contributor to consumers’ number one complaint about returns : the label not being included in the shipping box. Gift cards grew 27% over the 2020 holiday season and came to represent nearly 40% of gift purchases. The Returns Season Gets Extended.

Returns 312

Returns Drop-Shipping Merchant Services Shipping 312

Retail TouchPoints

OCTOBER 23, 2023

Fortunately, the labor disputes were resolved before any major disturbance to the economy, but the situation has forced brands — and any business that relies on national carriers — to reconsider their shipping strategy by embracing a multi-carrier approach. Small regional carriers are the fastest-growing sector in last-mile delivery.

Shipping 264

Shipping Customer Experience Consumer Location 264

Retail TouchPoints

AUGUST 8, 2022

There are numerous types of enrollment incentives, but the most common are discounts, free shipping and a gift with purchase. Free shipping is a table-stakes incentive; 85% of shoppers say that not having free shipping for online orders is a “deal-breaker.” Subscribe More, Save More to Increase Share of Customer Wallet.

Promotions 277

Promotions Merchant Services Shipping Consumer 277

Inside Retail

APRIL 22, 2021

From the increased market share of digitally native brands to decisions from companies like GlobeWest and Homebodii to dial up D2C strategies, shoppers are becoming increasingly accustomed to purchasing products directly from brands. And in every area, from marketing to selling to fulfilling, benchmarking will be key.

Fulfillment 299

Fulfillment Beauty and Health Advertising Accounting 299

Retail TouchPoints

JANUARY 20, 2021

Shapaker shared recommendations for what retailers and sellers need to do in order to consolidate the gains made last year, and how the industry (mostly) dodged the “shipageddon” bullet that had been predicted for holiday 2020. Retail TouchPoints (RTP): We’ve seen tremendous overall ecommerce growth in 2020. In Q2 2020, boom, the U.S.

Fulfillment 264

Fulfillment Customer Experience Consumer Shipping 264

Retail TouchPoints

OCTOBER 28, 2021

Add this product surplus to heightened consumer concern about shipping times and product availability, and you have all the makings of a secondhand-heavy holiday season. That’s backed up by the Mercari study, which found that the total resale market (including all categories of consumer goods except used cars) has grown 53.5%

Shipping 279

Shipping Consumer Accounting Apparel 279

Retail TouchPoints

SEPTEMBER 2, 2020

The e-Commerce alcohol market has seen a surge in growth as a result of COVID-19. In fact, alcohol was one of the fastest-growing categories in e-Commerce channels, according to Nielsen research : from the first week of March to June 27, 2020, online sales grew 309% over the same period year. That’s our secret sauce.

Merchant Services 264

Merchant Services Shopping Customer Experience Shipping 264

Retail TouchPoints

SEPTEMBER 23, 2021

Market trends indicate that a powerful three-point strategy for you to bring to the brands you promote is: Inspire, Deliver, Sustain. Ecommerce spending in November-December 2020 rose an astounding 45.2% over the previous year, according to the U.S. Department of Commerce.

Shopping 264

Shopping Shipping Beauty and Health Promotions 264

Retail TouchPoints

MAY 12, 2021

While certain ecommerce verticals saw mind-boggling sales increases in 2020, luxury goods, including jewelry, enjoyed more modest revenue boosts, according to Signifyd Ecommerce Pulse data. Upscale jewelry designer Gorjana, for example, saw 300% growth in 2020, with a 400% monthly increase in sales between April and May 2020 alone.

Jewelry 269

Jewelry Merchant Services Customer Experience Wholesale 269

Retail TouchPoints

FEBRUARY 23, 2021

In pure COVID-19 nature, brands across the retail industry underwent a rapid transition to the digital-first space during 2020; and a lot of first-time online shoppers were activated. This, coupled with the rise of social commerce, has indicated major potential for retailers to adopt social advertising into their marketing mix.

Advertising 297

Advertising Social Commerce Consumer Marketing 297

Retail TouchPoints

OCTOBER 1, 2020

The 2020 holiday season will be dominated by uncertainty, a sharp contrast to the relatively steady growth in spending and ecommerce traffic that retailers enjoyed over the past several years. Prior to the pandemic, holiday 2020 ecommerce sales were expected to increase 13% , to $155.5 Uncertain Wallet Sizes Create Fierce Competition.

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Fulfillment Planning Consumer Shopping 318

Retail Wire

MAY 28, 2021

Dollar Tree projected that freight costs would impact its share price by as much as 80 cents for the remainder of the year, vs. 2020. “With regards to freight, the market conditions have continued to deteriorate since our update in March,” Dollar Tree CFO Kevin Wampler told analysts on a post-earnings call.

Shipping 130

Shipping Marketing 130

Retail TouchPoints

SEPTEMBER 30, 2021

” American consumers returned $428 billion of goods in 2020, and almost one-quarter of those returns were for ecommerce purchases, according to a study by the National Retail Federation and Appriss. “Staples is a destination for all things shipping, especially for small businesses and remote workers. .

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Returns Location Merchant Services Drop-Shipping 264