Retail TouchPoints

OCTOBER 14, 2021

To say everyone is worn out is probably an understatement, and by all accounts marketers in particular are feeling the pressure — a staggering 70% of marketing executives said the pandemic has left them “completely exhausted,” according to a new report from Accenture Interactive. These retailers’ first task?

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Marketing Promotions Consumer Customer Experience 276

Inside Retail

APRIL 29, 2021

And, due to improvements made in Booktopia’s distribution centre in Lidcome , Sydney, the business was able to ship 45 per cent more product during the quarter, from 1.44 We expect demand to continue to grow for the foreseeable future as the overall market for online books grows and we continue to take more market share.”.

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Shipping Shopping Marketing Consumer 299

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Meanwhile, for merchants that had already built their businesses online before the pandemic, a larger addressable market buoyed most, but created scalability challenges for all (including Amazon). on average.

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Consumer Drop-Shipping Shipping Returns 306

Retail TouchPoints

NOVEMBER 29, 2021

Gift cards are shaping up to be a holiday hero this season, as consumers and retailers continue to grapple with supply and shipping issues. Combine that with concerns about shipping delays for those products that are in stock and it should come as no big surprise that gift cards are looking pretty good to shoppers this year.

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Shopping Shipping Consumer Planning 282

Inside Retail

SEPTEMBER 7, 2021

While 2020 saw brick-and-mortar retail businesses buckle under the strain of social distancing and stay-at-home orders, the number of purchases being made online skyrocketed. A study by Inside Retail found that the ANZ e-commerce market experienced five years worth of growth in just six months from March 2020.

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Fulfillment Shipping Management Customer Experience 130

Inside Retail

FEBRUARY 18, 2024

Australian wine-makers have shipped millions of bottles of wine to Hong Kong in a bet that China will soon lift tariffs on Australian wine and revive a trade worth hundreds of millions of dollars, according to industry figures and trade data. Tim Ford said Treasury had not shipped wine for China to Hong Kong. million litres worth $65.5

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Shipping Promotions Marketing Planning 245

Inside Retail

APRIL 6, 2021

The platform allows small businesses and online retailers to choose a preferred carrier, print shipping labels and track packages from a centralised service, and enables easy integration of a businesses online operations. The service’s launch in Australia is the first time SendPro has been available outside of the United States.

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Shipping Accounting Planning Management 259

Retail TouchPoints

OCTOBER 12, 2020

Although it’s tempting to hunker down — and double down — on time-tested marketing and sales methods, now is the time to rethink and rewire sales, operations, logistics and support. In fact, an Adobe Digital Economy Index (DEI) survey found that one-third of consumers have already experienced shipping delays on their August online orders.

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Consumer Merchant Services Payment Services Shopping 158

Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Amazon in particular invested more than $60 billion in shipping alone in 2020, helping it maintain blazing fast delivery times, but O’Shea believes its lack of a significant physical store footprint will cause it to lag behind the competition to some degree.

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Fulfillment Drop-Shipping Apparel Shipping 240

Retail TouchPoints

OCTOBER 16, 2020

Prime Day 2020 will likely prove to be a success, according to Rachel Dalton, Director of Ecommerce and Omnichannel Insights at Kantar. One of the most unique aspects of Prime Day 2020 is how it became the gateway to the holiday season. Small Businesses Were Big Beneficiaries of Prime Day 2020. planned to spend less.

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Promotions Advertising Shopping Fulfillment 158

Retail TouchPoints

JULY 27, 2020

Here are the top five ways retail will evolve in 2020: Loyalty Breaks With Tradition. Leading retailers recognize the need to build dynamic relationships that extend far beyond traditional loyalty programs heading into 2020. Retailers are developing and marketing new products to capitalize on this increased demand.

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Retail Trends Payment Services Checkout Sporting Goods 145

Retail TouchPoints

OCTOBER 4, 2021

As the United Kingdom hastened to exit from the European Union, restricting access to the European single market that accounted for 50% of imported goods, supply chain disruption was inevitable for UK businesses dependent on EU suppliers. Import and Export — a Brexit Conundrum.

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Shipping Supermarket Consumer Accounting 231

Retail TouchPoints

MARCH 11, 2022

We see incredibly compelling growth potential in this market and believe it is our opportunity to win by sharpening our focus and continuing to create value through a tech-led reimagination of eBay.”. In November 2021, eBay acquired Sneaker Con Digital ’s authentication business to further bolster the program.

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Payment Services Shipping Planning Management 283

Inside Retail

APRIL 22, 2021

From the increased market share of digitally native brands to decisions from companies like GlobeWest and Homebodii to dial up D2C strategies, shoppers are becoming increasingly accustomed to purchasing products directly from brands. And in every area, from marketing to selling to fulfilling, benchmarking will be key.

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Fulfillment Beauty and Health Advertising Accounting 299

Retail TouchPoints

DECEMBER 9, 2024

In fact, marketing agency Empower said its seen a 90% increase in consumer interest in the advent calendar category since 2020. The Challenges of Shipping Cheese But when done well, an advent calendar can be a boon for business, as it has been for Cheese Brothers.

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Shipping Jewelry Consumer Wholesale 203

Retail TouchPoints

MARCH 24, 2022

This is a big contributor to consumers’ number one complaint about returns : the label not being included in the shipping box. Gift cards grew 27% over the 2020 holiday season and came to represent nearly 40% of gift purchases. The Returns Season Gets Extended.

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Returns Drop-Shipping Merchant Services Shipping 302

Retail TouchPoints

AUGUST 7, 2024

Reporting directly to Linnartz, Dausch led global brand, marketing, digital engagement and customer experience across all commerce channels. The appointment comes with Under Armour’s acquisition of Unless Collective , a zero-plastic regenerative fashion brand that Liedtke co-founded in 2020. When Dausch leaves the company on Aug.

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Drop-Shipping Wholesale Customer Experience Shipping 223

Retail TouchPoints

OCTOBER 28, 2021

Add this product surplus to heightened consumer concern about shipping times and product availability, and you have all the makings of a secondhand-heavy holiday season. That’s backed up by the Mercari study, which found that the total resale market (including all categories of consumer goods except used cars) has grown 53.5%

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Shipping Consumer Accounting Apparel 270

Retail Wire

MAY 28, 2021

Dollar Tree projected that freight costs would impact its share price by as much as 80 cents for the remainder of the year, vs. 2020. “With regards to freight, the market conditions have continued to deteriorate since our update in March,” Dollar Tree CFO Kevin Wampler told analysts on a post-earnings call.

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Shipping Marketing 130

Retail TouchPoints

SEPTEMBER 28, 2021

Whole Foods delivered three times as many orders in 2020 as it did in 2019, causing the costs associated with equipment and technology to rise. The retailer instated the delivery fees to avoid raising prices of the groceries themselves, starting with pilots in six markets during the summer of 2021: Portland, Maine; Providence, R.I.;

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Shipping Consumer Planning Marketing 284

Retail TouchPoints

JANUARY 20, 2021

Shapaker shared recommendations for what retailers and sellers need to do in order to consolidate the gains made last year, and how the industry (mostly) dodged the “shipageddon” bullet that had been predicted for holiday 2020. Retail TouchPoints (RTP): We’ve seen tremendous overall ecommerce growth in 2020. In Q2 2020, boom, the U.S.

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Fulfillment Customer Experience Consumer Shipping 252

Retail TouchPoints

JULY 23, 2021

Mercari previously offered the Mercari Now platform in select markets including San Francisco, New York and Houston, to help people sell their old and unwanted items on the local level without the need to meet in person — an important consideration over the last year in particular. Mercari Helps Uber Break into Resale Logistics.

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Shipping Consumer Marketing Location 292

Retail TouchPoints

SEPTEMBER 23, 2021

Market trends indicate that a powerful three-point strategy for you to bring to the brands you promote is: Inspire, Deliver, Sustain. Ecommerce spending in November-December 2020 rose an astounding 45.2% over the previous year, according to the U.S. Department of Commerce.

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Shopping Shipping Beauty and Health Promotions 248

Retail TouchPoints

FEBRUARY 22, 2021

The mass store closures prompted by COVID-19 in spring 2020 could have spelled disaster for equestrian specialty brand Kerrits , which had operated as a wholesale-only business for over 25 years. The growth from April (2020) was exponential for overall revenue for the business and revenue from email. Keeping Engaged Customers Engaged.

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Wholesale Accounting Marketing Outdoor 219

Retail TouchPoints

NOVEMBER 4, 2021

toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. Adobe reports that out-of-stock messages are up 172% compared to January 2020 and up 360% from January 2019. Stressed Consumers Spread Out Spending with BNPL.

Consumer 254

Consumer Merchant Services Payment Services Drop-Shipping 254

Retail TouchPoints

OCTOBER 23, 2023

Fortunately, the labor disputes were resolved before any major disturbance to the economy, but the situation has forced brands — and any business that relies on national carriers — to reconsider their shipping strategy by embracing a multi-carrier approach. Small regional carriers are the fastest-growing sector in last-mile delivery.

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Shipping Customer Experience Consumer Location 230

Retail TouchPoints

NOVEMBER 10, 2021

Following the early 2020 launch of its clothing rental service in France, ba & sh has expanded Borrow on Ba-sh.com to the U.S. Customers can return the items at the end of the rental period with free shipping and dry cleaning, continue to rent for a daily fee or purchase the item at a discount.

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Fashion Clienteling Shipping Retailing Pricing 213

Inside Retail

NOVEMBER 9, 2021

The disclosures come amid a massive shipping logjam that is driving up costs and forcing companies to rethink their globe-spanning supply chains and low-cost manufacturing hubs in Asia. In 2020, exports totaled $17 billion. million) in the first half of 2021, which was higher than for all of 2020. per cent from 2020 and even 8.8

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Apparel Outdoor Shipping Fashion 246

Inside Retail

MAY 5, 2021

Global sneaker resale site StockX has opened its first Australian authentication centre in Melbourne as it looks to improve the buying and selling experience for local users in an increasingly competitive global sneaker market. In many cases, you can pay for at least two of them when selling the third in the resale market.

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Shipping Marketing Fashion Location 246

Inside Retail

JULY 5, 2024

How is it that a data-driven, market-focused business has failed, while traditional book businesses continue to define the industry? It moved into a larger warehouse in 2014 and by 2018, it was shipping 30,000 parcels per day. By 2020 , Booktopia was listed on the ASX. Why is Booktopia collapsing?

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Advertising Shipping Promotions Marketing 264

Retail TouchPoints

SEPTEMBER 2, 2020

The e-Commerce alcohol market has seen a surge in growth as a result of COVID-19. In fact, alcohol was one of the fastest-growing categories in e-Commerce channels, according to Nielsen research : from the first week of March to June 27, 2020, online sales grew 309% over the same period year. That’s our secret sauce.

Merchant Services 221

Merchant Services Shopping Customer Experience Shipping 221

Retail TouchPoints

JULY 3, 2024

From July 15 to July 17, 2024 (the same days as Prime Day) Bookshop.org will offer free shipping on all orders, and customers with purchases over $100 also will receive a free tote bag. “In

Planning 241

Planning Shipping Consumer Shopping 241

Retail TouchPoints

AUGUST 8, 2022

There are numerous types of enrollment incentives, but the most common are discounts, free shipping and a gift with purchase. Free shipping is a table-stakes incentive; 85% of shoppers say that not having free shipping for online orders is a “deal-breaker.” Subscribe More, Save More to Increase Share of Customer Wallet.

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Promotions Merchant Services Shipping Consumer 221

Retail TouchPoints

OCTOBER 5, 2020

The killer feature of Walmart+ may be free shipping on orders over $35 , which 35% of respondents cited as the program’s most exciting part. Walmart+ gives the retail giant’s customers a good reason to keep shopping with it during the pandemic, and free shipping could provide an edge as retailers compete over smaller wallets this year.

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Drop-Shipping Shipping Shopping Marketing 187

Retail TouchPoints

FEBRUARY 4, 2022

But while Meta has its sights set on a virtual future, Amazon’s attention is squarely focused on the real world, and the results are tangible: Amazon has doubled its workforce since the start of 2020, from close to 800,000 employees to more than 1.6 billion in Q4 2020 to $10.3 search ad market increased to 19% in 2021, up from 13.3%

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Advertising Drop-Shipping Fulfillment Shipping 222

Retail TouchPoints

FEBRUARY 23, 2021

In pure COVID-19 nature, brands across the retail industry underwent a rapid transition to the digital-first space during 2020; and a lot of first-time online shoppers were activated. This, coupled with the rise of social commerce, has indicated major potential for retailers to adopt social advertising into their marketing mix.

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Advertising Social Commerce Consumer Marketing 241

Retail TouchPoints

OCTOBER 1, 2020

The 2020 holiday season will be dominated by uncertainty, a sharp contrast to the relatively steady growth in spending and ecommerce traffic that retailers enjoyed over the past several years. Prior to the pandemic, holiday 2020 ecommerce sales were expected to increase 13% , to $155.5 Uncertain Wallet Sizes Create Fierce Competition.

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Fulfillment Planning Consumer Shopping 259