Retail TouchPoints

APRIL 25, 2022

It might seem counterintuitive for retailers to focus on returns when they are so focused on trying to convince customers to buy products in the first place (and rightly so). However, return policies actually have a major influence on whether shoppers go through with a transaction — particularly for increasingly popular online purchases.

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Retail TouchPoints

DECEMBER 25, 2024

During the pandemic, ecommerce returns majorly impacted retailers profit margins. As customers return to in-store shopping, retailers are continuing to face an increase in returns from online and in-store sales. This holiday season, consumers who frequently make returns may be in for a surprise.

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Retail TouchPoints

MARCH 24, 2021

Former Amazon exec Adam Selipsky will return to lead the company’s cloud computing division, Amazon Web Services, when current AWS chief Andy Jassy steps into the CEO role later this year. billion in annual operating profit in 2020, which GeekWire calculates as 63% of the company’s total operating profits for the year.

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Retail TouchPoints

SEPTEMBER 30, 2021

Happy Returns by PayPal has teamed with Staples US Retail to offer the Happy Returns in-person service, adding more than 1,000 Staples retail locations to its return service. The Staples partnership increases the number of the company’s Return Bars to more than 3,800 locations.

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Retail TouchPoints

OCTOBER 22, 2020

The all-important holiday season always demands retailers’ full engagement and energy, but the 2020 holiday season presents unique challenges. This poses unprecedented uncertainties for retail pricing and merchandising teams for the holidays in 2020. Retailers and their shoppers are whiplashed accordingly.

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Inside Retail

MAY 29, 2022

Zara’s decision to start charging for online returns this month has raised complex questions about why people send back such a high proportion of items they buy online, and what can be done about it. As of 4 May, the Spanish fashion brand has started charging customers around the world for returns sent back through the mail.

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Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.

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Retail TouchPoints

MAY 14, 2021

ROI for online advertising benefited from the shift to ecommerce in 2020, as well as the increasingly granular targeting capabilities offered by the biggest players in the space, according to the Sidecar 2021 Benchmark Report. Targeting Makes Google Paid Ads Cost-Effective, but Privacy Concerns Loom. and ROAS rising 29% year-over-year.

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Inside Retail

MAY 2, 2023

Localism is here to stay In 2020, Dr Louise Grimmer of the University of Tasmania co-wrote for The Conversation about the growth of “localism,” whereby people would opt to shop in their local village and high street where possible. She added that we’d perhaps never see the number of workers in the CBD return to pre-pandemic levels.

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Retail TouchPoints

MAY 17, 2023

The economic fallout from the pandemic has had a profound impact on the labor market and society. in February 2020. in February 2020. According to the U.S. Chamber of Commerce, the current rate of participation in the labor force is 62.6% , down from 63.3%

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Retail TouchPoints

DECEMBER 14, 2020

Bed Bath & Beyond continues to sell off non-core assets , this time with a definitive agreement to sell Cost Plus World Market to private-equity firm Kingswood Capital Management. The agreement indicated that Cost Plus World Market is likely to continue operating as a standalone retail brand. 27, 2021.

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Inside Retail

OCTOBER 8, 2023

Thousands of beauty-lovers descended on New York City recently to enjoy the return of Sephoria, a consumer beauty event that Sephora first launched in 2018. After cancelling the festival entirely in 2020 due to the pandemic, Sephora introduced a digital version in 2021. Sephoria made its international debut in Paris on 6 October.

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Retail TouchPoints

JUNE 28, 2022

retail segment; the National Retail Federation (NRF) found the value of merchandise returned by consumers last year topped nearly $750 trillion. There is clearly a mounting and significant return waste problem. So why aren’t merchants processing these returns in efforts to recoup these massive losses? Take the U.S.

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Retail TouchPoints

NOVEMBER 10, 2020

While this figure is down $50 from 2019, given 2020’s overall uncertainty, such a slight decline would represent a significant victory. Digital presents also can save on shipping costs, while helping gift recipients avoid pesky returns. Ecommerce in particular is set to continue the massive growth trajectory it’s achieved all year.

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Retail TouchPoints

APRIL 2, 2021

Kroger outlined plans to deliver total shareholder returns of 8% to 10% in 2021 at its virtual Investor Day, held March 31, 2021. In 2020 alone, driven largely by COVID-19, digital sales doubled , as did the number of households using Kroger’s network of digital offerings. on March 22.

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Retail TouchPoints

FEBRUARY 17, 2021

in March 2020, consumer buying behavior began shifting. In addition, as the popularity of online ordering and delivery continues to skyrocket, marketers need to rethink how they communicate with and market to consumers. The global loyalty management market stood at $2.47 Reward Your Most Loyal Customers.

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Retail TouchPoints

OCTOBER 14, 2021

To say everyone is worn out is probably an understatement, and by all accounts marketers in particular are feeling the pressure — a staggering 70% of marketing executives said the pandemic has left them “completely exhausted,” according to a new report from Accenture Interactive. These retailers’ first task?

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Inside Retail

JULY 31, 2023

Across Asia and the Pacific, international arrivals returned to 54 per cent of pre-pandemic levels for the first three months of 2023, with UNWTO Secretary-General Zurab Pololikashvili saying that “all eyes in global tourism were on [these regions].” The post Does Luxury Escapes’ new store herald the return of travel agencies?

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Retail TouchPoints

AUGUST 17, 2022

Add the increasing CPC costs at all sorts of paid advertisement channels and harsher competition to that, and you get a not-so-rosy outlook for the market altogether. Email marketing. “Email marketing for ecommerce businesses is, without a doubt the most cost-effective way to advertise. in 2020 and likely to keep climbing.

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Inside Retail

NOVEMBER 27, 2023

With most items priced under A$200, the brand is seeking to elevate travel for the mass-market consumer. “Everyone travels now,” McGahan told Inside Retail. This year saw European tourism return to pre-Covid levels, and despite the cost-of-living crisis, McGahan believes spending on travel is here to stay.

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Inside Retail

JUNE 7, 2021

Items are returned to Amazon for many reasons – sometimes a product is just not what a customer is looking for, or perhaps there’s a cosmetic defect or the packaging is damaged,” said Amazon Australia country manager Matt Furlong. The post Amazon launches resale platform in Australia appeared first on Inside Retail.

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Retail TouchPoints

MARCH 2, 2021

With the stakes for getting returns right continuing to rise, retailers have to focus on multiple elements including the customer’s return experience and streamlining reverse logistics systems (sometimes with the help of third parties). More Online Sales Means More Returns. The big driver? Retailers across the U.S.

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Retail TouchPoints

JANUARY 4, 2022

The resale market is growing 11 times faster than traditional retail and is expected to reach $84 billion by 2030, far eclipsing the predicted $40 billion market for fast fashion. . Here’s how brands can marry sustainability with returns optimization to get better ROI out of what they’ve already invested in — chiefly, their products.

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Retail TouchPoints

SEPTEMBER 30, 2020

After liquidation and the sale of its trademarks and intellectual property in August 2019, the Charming Charlie brand has returned with the opening of its first physical store at the Cumberland Mall in Atlanta. The openings had originally been planned for March 2020 but were delayed due to the COVID-19 crisis.

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Retail TouchPoints

MAY 3, 2022

Leaders from TikTok , Snapchat and Pinterest spoke at the 2022 Sofa Summit , hosted by Smartly.io , to discuss how marketers can better utilize the unique options that set each platform apart. The average shopper was on a digital device for more than 10 hours per day in 2020, and 60% of adults agreed that the content often wasn’t positive.

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Inside Retail

JUNE 21, 2024

From one analyst’s perspective, the Australian mergers and acquisitions landscape is considered to be relatively subdued, but there are signs that confidence in the market is returning. billion after the share market closed on June 7. per share, which equated to approximately $1.8 So there will be an uptick in PE deals.

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Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Meanwhile, for merchants that had already built their businesses online before the pandemic, a larger addressable market buoyed most, but created scalability challenges for all (including Amazon).

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Retail TouchPoints

AUGUST 19, 2020

1, 2020, rising from $18.2 Additionally, the retailer saw strong market share gains across all five of its core merchandise categories. All in all, Q2 performance results in significant improvement to Target’s credit profile, both over Q1 2020 and Q2 2019, and we expect favorable results to continue for the balance of 2020,” he added.

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Inside Retail

OCTOBER 20, 2021

As a brand that leads largely with swim, we have to be pretty prominent in two markets. Once we’ve built out our digital presence in new markets, we’ll look to support [them] with flagship stores. In terms of other markets, we have a lot of work to do in New Zealand, and beyond that, Singapore feels like a natural next one.

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Retail Focus

MAY 31, 2023

Longmartin Properties Ltd, a joint venture between Shaftesbury Capital and the Mercers’ Company, has announced that Odd Muse, the independent ‘investment fashion’ label, has returned to The Yards , Covent Garden for its second pop-up, following its highly successful debut bricks-and-mortar experience at the destination last month.

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Retail TouchPoints

APRIL 22, 2022

With the pandemic ushering a wave of traditionally brick-and-mortar merchants online since 2020, the chances of being targeted by scammers is at an all-time high. In 2020, retailers lost $17.5B, with a report projecting an 18% increase in losses last year. Return Fraud.

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Retail TouchPoints

JULY 8, 2021

has entered a multi-year national partnership with buy now, pay later solution Afterpay to support retailers in offering flexible payment solutions to returning shoppers. million customers have set up an Afterpay Card to shop in person since the solution went live in fall 2020.

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Retail TouchPoints

OCTOBER 12, 2022

“Consumers are once again enjoying the benefits of shopping in-store and are purchasing for a range of activities such as expanded social events or a wardrobe refresh as they return to the office,” says Jacob Hawkins, Forever 21 Chief Marketing, Digital and Omni Officer in a statement.

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Retail TouchPoints

MAY 5, 2021

The COVID-induced ecommerce boom of 2020 saw online sales climb across almost all categories last year, including some unexpected ones. were down 6% YoY in 2020, according to TrueCar , online used car sellers like Vroom and Carvana achieved record years. FastGrowingTrees is overcoming that hurdle through extensive national marketing.

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Retail TouchPoints

DECEMBER 28, 2021

In May 2020, McKinsey issued a report stating while the COVID-19 pandemic was shaking up small businesses across the board, it was disproportionately affecting minority-owned small businesses. The good news is that slightly more than 60% have returned to or exceeded pre-pandemic financial levels.

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Retail TouchPoints

FEBRUARY 4, 2021

On the surface, 2020 wasn’t a great year for globalization. For example, international online sales conducted through cross-border ecommerce solution eShopWorld (ESW) increased 82% year-over-year in 2020. When the pandemic first emerged on the global stage in March 2020, initial uncertainty caused a dip in international online sales.

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Retail TouchPoints

JUNE 26, 2024

That was a 19% increase compared to November 2020. But this is only one side of the story; the ecommerce boom also led to a significant increase in return rates, which adds considerable logistical and cost implications, and eats into the bottom line. The move to more automated campaigns has changed the marketing landscape.

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