Retail TouchPoints

NOVEMBER 27, 2020

I believe that 2020 will be the year that Black Friday merges with Cyber Monday and permanently shifts to becoming an online event. There will be no reason to market two separate shopping days, as customers will come to expect deals throughout the entire month of November.

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Shopping Consumer Marketing Promotions 317

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

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Returns Drop-Shipping Merchant Services Shipping 312

Retail TouchPoints

MAY 30, 2022

A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want. In trying to accommodate all customer demands while simultaneously fighting for market share in a rapidly expanding and competitive fashion industry, retailers are relaxing their return policies.

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Retail TouchPoints

OCTOBER 22, 2020

The all-important holiday season always demands retailers’ full engagement and energy, but the 2020 holiday season presents unique challenges. This poses unprecedented uncertainties for retail pricing and merchandising teams for the holidays in 2020. Retailers and their shoppers are whiplashed accordingly.

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Promotions Markdowns Returns Shopping 271

Retail TouchPoints

SEPTEMBER 30, 2021

Happy Returns by PayPal has teamed with Staples US Retail to offer the Happy Returns in-person service, adding more than 1,000 Staples retail locations to its return service. The Staples partnership increases the number of the company’s Return Bars to more than 3,800 locations.

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Returns Location Merchant Services Drop-Shipping 264

Retail TouchPoints

APRIL 25, 2022

It might seem counterintuitive for retailers to focus on returns when they are so focused on trying to convince customers to buy products in the first place (and rightly so). However, return policies actually have a major influence on whether shoppers go through with a transaction — particularly for increasingly popular online purchases.

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Returns Shopping Promotions Social Commerce 289

Retail TouchPoints

MAY 5, 2021

The retailer is seeking to drive foot traffic as shoppers return to stores following the pandemic and the launch coincides with a plan to hire 20,000 new associates. Circle K has been upping its fresh options over the past year, including the launch of new products in 1,500 locations during 2020.

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Returns Location Planning Marketing 299

Retail TouchPoints

MAY 11, 2021

It’s becoming increasingly clear that returns have costs that go well beyond the financial. 5 billion pounds of returned goods end up in landfills and 15 million metric tons of carbon dioxide are emitted in the transportation of returns, according to research conducted by reverse logistics solution provider Optoro.

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Returns Consumer Shopping Accounting 312

Retail TouchPoints

MAY 14, 2021

ROI for online advertising benefited from the shift to ecommerce in 2020, as well as the increasingly granular targeting capabilities offered by the biggest players in the space, according to the Sidecar 2021 Benchmark Report. Targeting Makes Google Paid Ads Cost-Effective, but Privacy Concerns Loom. and ROAS rising 29% year-over-year.

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Retail TouchPoints

JANUARY 2, 2025

Nike Plans to Cut $2 Billion in Costs, Layoffs Imminent as Strategy Pivot Continues (January 2, 2024) Increasing competition in the sneaker market and global macroeconomic headwinds pushed Nike to make major cost cuts, using tactics such as simplifying its product assortment and making greater use of automation and technology.

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Payment Services Checkout Wholesale Consumer 278

Retail TouchPoints

JANUARY 8, 2025

Not only do these technologies improve throughput in most cases; they also enable greater flexibility in meeting expectations related to fast shipping and free returns. In 2020, global ecommerce sales reached $4.2 In 2023, the global warehouse automation market was valued at $23 billion.

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Consumer Shipping Supply Chain Management Returns 279

Retail TouchPoints

JUNE 28, 2022

retail segment; the National Retail Federation (NRF) found the value of merchandise returned by consumers last year topped nearly $750 trillion. There is clearly a mounting and significant return waste problem. So why aren’t merchants processing these returns in efforts to recoup these massive losses? Take the U.S.

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Returns Merchant Services Fashion Fast Fashion 268

Retail TouchPoints

MARCH 24, 2021

Former Amazon exec Adam Selipsky will return to lead the company’s cloud computing division, Amazon Web Services, when current AWS chief Andy Jassy steps into the CEO role later this year. billion in annual operating profit in 2020, which GeekWire calculates as 63% of the company’s total operating profits for the year.

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Retail TouchPoints

APRIL 2, 2021

Kroger outlined plans to deliver total shareholder returns of 8% to 10% in 2021 at its virtual Investor Day, held March 31, 2021. In 2020 alone, driven largely by COVID-19, digital sales doubled , as did the number of households using Kroger’s network of digital offerings. on March 22.

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Supermarket Fulfillment Returns Planning 270

Inside Retail

NOVEMBER 4, 2024

The downfall of the almost 40-year-old business raises the question of whether this is a sign of things to come as retailers struggle to compete with the increasing e-commerce capabilities and convenience of retail goliaths on the global market, or whether it is a case of Harrolds facing a ‘perfect storm’ of challenges on multiple fronts.

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Clienteling Shopping Marketing Management 263

Retail TouchPoints

DECEMBER 14, 2020

Bed Bath & Beyond continues to sell off non-core assets , this time with a definitive agreement to sell Cost Plus World Market to private-equity firm Kingswood Capital Management. The agreement indicated that Cost Plus World Market is likely to continue operating as a standalone retail brand. 27, 2021.

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Retail TouchPoints

FEBRUARY 17, 2021

in March 2020, consumer buying behavior began shifting. In addition, as the popularity of online ordering and delivery continues to skyrocket, marketers need to rethink how they communicate with and market to consumers. The global loyalty management market stood at $2.47 Reward Your Most Loyal Customers.

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Target Market Marketing Kiosk Promotions 292

Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.

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Returns Apparel Supply Chain Management Fashion 264

Inside Retail

MAY 29, 2022

Zara’s decision to start charging for online returns this month has raised complex questions about why people send back such a high proportion of items they buy online, and what can be done about it. As of 4 May, the Spanish fashion brand has started charging customers around the world for returns sent back through the mail.

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Returns Merchant Services Consumer Shopping 246

Inside Retail

OCTOBER 24, 2024

Case study: Subo Products’ Black Friday win Subo, an Australian e-commerce retailer, struggled with shipping large volumes of orders until it turned to ShipStation’s automation tools in 2020. Automation and advanced analytics are now empowering local businesses to navigate both domestic and international markets more efficiently.

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Drop-Shipping Shipping Fulfillment Inventory Management 264

Retail TouchPoints

JANUARY 31, 2025

In 2024, our business performed well in a challenging retail environment, and we made significant progress on our Life Out Here strategy, said Hal Lawton, President and CEO of Tractor Supply in a statement, referring to the retailers long-term strategic roadmap revealed in October 2020.

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Planning Returns Location Marketing 179

Retail TouchPoints

MAY 17, 2023

The economic fallout from the pandemic has had a profound impact on the labor market and society. in February 2020. in February 2020. According to the U.S. Chamber of Commerce, the current rate of participation in the labor force is 62.6% , down from 63.3%

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Returns Employee Engagement Management Marketing 306

Inside Retail

JANUARY 2, 2025

Sydney-based fashion brand One Mile was founded by Sammy Robinson in 2020 after a collaboration with another brand sparked the desire to have her own label. Theyve really enjoyed being able to try stuff on and not have to return it.

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Boutique Fashion Location Returns 278

Retail TouchPoints

NOVEMBER 23, 2020

While news of potential COVID vaccines has many retailers anticipating a return to in-store shopping in 2021, this year’s Q3 financial results show that consumers’ hunger for ecommerce shows no sign of being sated. Leveraging the store base, which numbers over 5,400. in the U.S.,

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Fulfillment Department Stores Customer Experience Returns 257

Inside Retail

MAY 2, 2023

Localism is here to stay In 2020, Dr Louise Grimmer of the University of Tasmania co-wrote for The Conversation about the growth of “localism,” whereby people would opt to shop in their local village and high street where possible. She added that we’d perhaps never see the number of workers in the CBD return to pre-pandemic levels.

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Returns Shopping Location Promotions 293

Retail TouchPoints

MARCH 4, 2021

The new stores are expected to consist of 400 Dollar Tree stores and 200 Family Dollar stores; the latter group will be comprised of H2 and Combination Store formats, based upon market locations. The company opened its first Combination Store in late 2019, followed by two additional test stores in early 2020.

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Planning Marketing Location Returns 242

Retail TouchPoints

MARCH 2, 2021

With the stakes for getting returns right continuing to rise, retailers have to focus on multiple elements including the customer’s return experience and streamlining reverse logistics systems (sometimes with the help of third parties). More Online Sales Means More Returns. The big driver? Retailers across the U.S.

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Returns Merchant Services Drop-Shipping Consumer 328

Inside Retail

OCTOBER 8, 2023

Thousands of beauty-lovers descended on New York City recently to enjoy the return of Sephoria, a consumer beauty event that Sephora first launched in 2018. After cancelling the festival entirely in 2020 due to the pandemic, Sephora introduced a digital version in 2021. Sephoria made its international debut in Paris on 6 October.

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Returns Consumer Marketing Location 246

Retail TouchPoints

MAY 3, 2022

Leaders from TikTok , Snapchat and Pinterest spoke at the 2022 Sofa Summit , hosted by Smartly.io , to discuss how marketers can better utilize the unique options that set each platform apart. The average shopper was on a digital device for more than 10 hours per day in 2020, and 60% of adults agreed that the content often wasn’t positive.

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Marketing Consumer Advertising Social Commerce 287

Retail TouchPoints

OCTOBER 14, 2021

To say everyone is worn out is probably an understatement, and by all accounts marketers in particular are feeling the pressure — a staggering 70% of marketing executives said the pandemic has left them “completely exhausted,” according to a new report from Accenture Interactive. These retailers’ first task?

Marketing 299

Marketing Promotions Consumer Customer Experience 299

Inside Retail

MARCH 26, 2025

trillion in 2020, according to Digital Commerce 360 estimates, a 24 per cent increase. Since then, weve grown from a small startup to a recognised brand, expanding from direct-to-consumer into major retailers across Australia and international markets. In what ways has it returned to “normal”?

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Specialty Store Returns Payment Services Consumer 130

Retail TouchPoints

JANUARY 4, 2022

The resale market is growing 11 times faster than traditional retail and is expected to reach $84 billion by 2030, far eclipsing the predicted $40 billion market for fast fashion. . Here’s how brands can marry sustainability with returns optimization to get better ROI out of what they’ve already invested in — chiefly, their products.

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Consumer Thrift Store Apparel Returns 325

Inside Retail

JULY 31, 2023

Across Asia and the Pacific, international arrivals returned to 54 per cent of pre-pandemic levels for the first three months of 2023, with UNWTO Secretary-General Zurab Pololikashvili saying that “all eyes in global tourism were on [these regions].” The post Does Luxury Escapes’ new store herald the return of travel agencies?

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Returns Planning ATS Consumer 246

Retail TouchPoints

AUGUST 17, 2022

Add the increasing CPC costs at all sorts of paid advertisement channels and harsher competition to that, and you get a not-so-rosy outlook for the market altogether. Email marketing. “Email marketing for ecommerce businesses is, without a doubt the most cost-effective way to advertise. in 2020 and likely to keep climbing.

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Payment Services Advertising Returns Checkout 363

Retail TouchPoints

NOVEMBER 26, 2024

The decision to close all its stores in 2020 could have been seen as a rare failure for beloved childrenswear brand Hanna Andersson. Despite closing its own locations, Hanna Andersson is slowly returning to brick-and-mortar via exclusive lines for baby boutiques across the country — 37 so far. “We

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Boutique Apparel Customer Experience Shopping 289

Retail TouchPoints

AUGUST 19, 2020

1, 2020, rising from $18.2 Additionally, the retailer saw strong market share gains across all five of its core merchandise categories. All in all, Q2 performance results in significant improvement to Target’s credit profile, both over Q1 2020 and Q2 2019, and we expect favorable results to continue for the balance of 2020,” he added.

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Fulfillment Accounting Returns Consumer 331

Inside Retail

NOVEMBER 27, 2023

With most items priced under A$200, the brand is seeking to elevate travel for the mass-market consumer. “Everyone travels now,” McGahan told Inside Retail. This year saw European tourism return to pre-Covid levels, and despite the cost-of-living crisis, McGahan believes spending on travel is here to stay.

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