Retail TouchPoints

FEBRUARY 6, 2025

But the merchant was suffering from a bit of an image problem that made it seem fusty and old-fashioned, a situation that led to a companywide turnaround plan initiated in 2020. In its stores, the SAP module on the POS screens mimics the customer-facing website, giving associates the same enhanced search functionality as online shoppers.

Kiosk 249

Kiosk Fulfillment Customer Experience Planning 249

Retail TouchPoints

AUGUST 4, 2023

The travel and tourism industry went through a shock in 2020, with the COVID-19 pandemic leading to a decrease in passenger traffic and significant economic challenges for airports. This, combined with workforce shortages, has caused airports to move more toward automation, with self-service check-in kiosks, baggage drops and mini stores.

Payment Services 246

Payment Services Kiosk Marketing Inventory Management 246

Retail TouchPoints

MAY 22, 2023

With the exception of 2020, the total number of shoplifting complaints across New York City’s five boroughs has increased every year since 2018 — although there are signs that this tide is turning in 2023.

Planning 274

Planning Kiosk Management Consumer 274

Retail TouchPoints

JUNE 29, 2021

Prior to the pandemic, many grocery and CPG brands had started piloting AI-driven technology or autonomous features in stores. Some are testing delivery robots, others self-serve mobile kiosks, and some are simply retrofitting flagship, high-traffic locations with AI cameras and sensors.

Payment Services 274

Payment Services Checkout Customer Retention Kiosk 274

Retail TouchPoints

MAY 19, 2021

WorkingWell pilots, along with other initiatives focused on MSD prevention, helped decrease MSD-related injuries by 32% from 2019 to 2020, according to the company. Amazon reports that approximately 40% of work-related injuries at the company are musculoskeletal disorders (MSD), which include sprains or strains caused by repetitive motions.

Kiosk 162

Kiosk Planning ATS Store Operations 162

Retail TouchPoints

AUGUST 20, 2020

Brands and traditional retailers have yet-untapped opportunity to create flexible digital advertising platforms that can accommodate voice-activated in-home devices, mobile apps, in-store kiosks, digital shelf and display signage. Follow The Leaders. Kroger and Walmart provide great examples to learn from. A Call To Action.

Advertising 228

Advertising Net Profit Kiosk Consumer 228