Retail TouchPoints

DECEMBER 22, 2021

Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. A fleet of fully autonomous delivery robots that carry food and retail items have debuted at the Cincinnati/Northern Kentucky International Airport (CVG).

Store Operations 305

Store Operations Customer Experience Location ATS 305

Retail TouchPoints

JANUARY 19, 2021

Another retail holiday season has come and gone — and the 2020 season was unlike anything we’ve ever seen. Let’s review the biggest trends of the 2020 season — including takeaways for retailers to engage staff, delight customers and demonstrate resilience in the year ahead.

Management 160

Management Customer Experience Shopping Consumer 160

Retail TouchPoints

JULY 1, 2020

billion during Q1 2020 as its revenue, hit by extended store closures, dropped to $3 billion from $5.5 The first quarter of 2020 was challenging for the country, the industry and Macy’s Inc.,” While our stores are reopened, we expect that the COVID-19 pandemic will continue to impact the country for the remainder of the year.

Fulfillment 240

Fulfillment Location Shopping ATS 240

Retail TouchPoints

SEPTEMBER 12, 2022

The deal will give Tuesday Morning access to REV’s fulfillment network, infrastructure, systems and technology and ecommerce capabilities. Tuesday Morning was reportedly on the brink of going bankrupt for the second time since 2020, according to The Dallas Morning News. We look forward to the partnership with REV and Ayon.”.

Finance 243

Finance Fulfillment Planning Store Operations 243

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Fulfillment 221

Fulfillment Payment Services Beauty and Health Checkout 221

Retail TouchPoints

SEPTEMBER 3, 2021

Walmart first began testing a $12 minimum wage in 500 stores in early 2020. With no physical stores in any of the five boroughs, Instacart will fulfill orders from the area’s two closest locations, in Valley Stream, N.Y. In 2020, Walmart edged out Amazon as the leading grocery ecommerce retailer in the U.S.

Fulfillment 218

Fulfillment Location Planning Shopping 218

Retail TouchPoints

JULY 29, 2021

With stores closed for most of the year, ecommerce was the main driver of this growth. million for its FY 2020, compared to a loss of more than $200 million the previous year. Games, puzzles, action figures and outdoor toys were especially popular. Profits at Barbie and Hot Wheels firm Mattel were $126.6 Most retailers in the U.S.

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Net Profit Fulfillment Boutique Outdoor 301

Retail TouchPoints

SEPTEMBER 17, 2020

21 hearing date by six to seven months , which Tiffany claims is an “attempt to run out the clock to avoid fulfilling its obligations under the merger agreement.”. 24, 2020 deadline. Global sales at the luxury retailer fell 29% in Q2 2020, an improvement over Q1’s 45% drop, and the company returned to profitability.

Fulfillment 205

Fulfillment Returns Fashion Marketing 205

Retail TouchPoints

DECEMBER 15, 2023

Kroger has kicked off a multi-year agreement to have Gatik AI ’s autonomous box trucks transport products from the retailer’s Dallas customer fulfillment center to multiple retail locations in the area. In fact, Walmart has worked with Gatik for autonomous deliveries from distribution centers to stores in Bentonville, Ark.

Marketing 226

Marketing Fulfillment Location Shopping 226

Retail TouchPoints

APRIL 26, 2021

Besides trying to keep their stores sufficiently stocked, the biggest challenge for many grocery retailers in 2020 was trying to determine what shopper behaviors would remain in place post-pandemic. But not every brick-and-mortar grocery store is destined to become a micro-fulfillment center.

Promotions 268

Promotions Shopping Consumer Fulfillment 268

Retail TouchPoints

DECEMBER 8, 2022

The stress of the pandemic sparked a surge in the wine, beer and spirits market: a 2020 RAND Corporation study found that alcohol consumption among adults 30 and older increased by 14%. However, beginning in late 2020, many people started to re-evaluate their habits and explore no- and low-alcohol (NA) beverage options.

Fulfillment 241

Fulfillment Customer Experience Marketing Consumer 241

Retail TouchPoints

JANUARY 11, 2021

year-on-year through September 2020, boosting ecommerce’s share of its total sales from 33% in 2019 to 59% during this period. Q3 2020 net sales for all channels climbed 25.3% We launched the service in April 2020, after our website’s traffic had doubled and app installations had risen by 2.5X year-on-year.

Payment Services 235

Payment Services Location Fulfillment Customer Experience 235

Retail TouchPoints

NOVEMBER 4, 2021

toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. Adobe reports that out-of-stock messages are up 172% compared to January 2020 and up 360% from January 2019. Stressed Consumers Spread Out Spending with BNPL.

Consumer 254

Consumer Merchant Services Payment Services Drop-Shipping 254

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. The Polaris strategy proved to be a critical enabler of our performance in 2020, allowing us to adapt and innovate with agility during the pandemic,” said Gennette.

Department Stores 209

Department Stores Returns Jewelry Apparel 209

Retail TouchPoints

DECEMBER 14, 2020

The industry has come a long way from the scramble of March 2020, when essential retailers’ shelves were empty and non-essential retailers had to revamp their entire business models. This same interplay of data will be vital to fulfillment. Production is No Longer a Challenge, but Logistics Remain Strained.

Shopping 289

Shopping Merchant Services Fulfillment Returns 289

Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Prior to this, online orders had been fulfilled from a central distribution center. Improving Store Operations Efficiency.

Fulfillment 183

Fulfillment Shipping Promotions Store Operations 183

Retail TouchPoints

FEBRUARY 15, 2021

Facing a near-apocalyptic situation, retailers have had to pivot quickly, creatively and competently in order to withstand the chaos of the 2020 economy. Among the winning strategies was a shift to ecommerce operations. The in-store experience remains a crucial part of consumer expectations. The Online-Offline Hybrid.

Fulfillment 260

Fulfillment Checkout Store Layout Consumer 260

Retail TouchPoints

NOVEMBER 18, 2021

Last year, COVID-19 lockdowns that restricted shopping at brick-and-mortar stores sent shoppers online. Americans spent more money online during the 2020 holiday season than previously, with revenues growing 32% year-over-year and exceeding $188.2 A fast, flexible and responsive fulfilment process. Embrace the Need for Speed .

Supply Chain Management 223

Supply Chain Management Fulfillment Shipping Inventory Management 223

Retail TouchPoints

MAY 29, 2020

Q1 2020 financial results for Costco , Nordstrom and Abercrombie & Fitch encapsulate how three retail verticals — club, department and specialty apparel — are weathering the COVID-19 pandemic. sales increase for Q1 2020, largely fueled by a 66.1% of its locations and plans to have all stores operational again by the end of June.

Department Stores 148

Department Stores Operating Expenses Store Operations Apparel 148

Retail TouchPoints

MARCH 11, 2021

While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation. They can serve as anything from staging grounds to fulfill orders from multiple retailers at a communal “curbside” to open areas where larger-scale events can take place.

Shopping 236

Shopping Outdoor Fulfillment Returns 236

Retail TouchPoints

JUNE 7, 2022

Brok, who took the CEO job in September 2020, is a retail and brand veteran with more than 30 years’ experience, most recently as President of EMEA for Starbucks. Prior to that position Brok spent more than eight years at Nike , eventually serving as its VP, Global Product and Merchandising Operations and Analytics.

Planning 303

Planning Location Shopping Point of Sale 303

Retail TouchPoints

JULY 29, 2020

The platform connects into Salesforce Commerce Cloud, providing a unified view of e-Commerce and store operations at both the store and headquarters level. “We We started the program with NewStore in earnest in January 2020 and started rolling the system out to stores in the beginning of June,” Larocque said.

Planning 248

Planning Wholesale Customer Experience Store Operations 248

Retail TouchPoints

MARCH 3, 2021

Target will build off its 2020 momentum by investing $4 billion annually in new store openings, remodels for existing stores and supply chain upgrades over the next several years, the retailer announced during an earnings call. billion invested in operations during 2020.

Fulfillment 180

Fulfillment Planning Shopping Location 180

Retail TouchPoints

FEBRUARY 11, 2021

Bed Bath & Beyond outlined its three-year growth plan in October 2020. The technology refresh is being accompanied by a $250 million investment in the 450 of its stores that generate 60% of the company’s revenue.

Inventory Management 167

Inventory Management Space Planning Fulfillment Planning 167

Retail TouchPoints

SEPTEMBER 21, 2020

By the end of August 2020, Time to Vote announced that more than 700 companies had joined the group, and that the organization was widening its scope to address new obstacles presented by COVID-19. Nordstrom stores and operations centers will remain open on Nov.

Sporting Goods 250

Sporting Goods Department Stores Apparel Fulfillment 250

Retail TouchPoints

FEBRUARY 28, 2022

Target implemented a $15 per hour minimum wage in June 2020 , fulfilling a promise to raise its rates made in 2017. Now Target’s starting wage range will be $15 – $24 for hourly store associates, supply chain facility workers and employees who work at its headquarters.

Fulfillment 209

Fulfillment Planning ATS Store Operations 209

Retail TouchPoints

NOVEMBER 9, 2021

Since the middle of 2020, several of the country’s largest retailers have taken steps to raise associates’ pay. Following are some of the most notable milestones on the road to higher wages: In June 2020 , Target implemented a $15 minimum wage; In January 2021 , Wayfair boosted its minimum wage to $15 per hour for all U.S.

Planning 273

Planning Marketing ATS Store Operations 273

Retail TouchPoints

OCTOBER 14, 2020

They also provide an answer to some of the challenges created by the pandemic, as executives from Woodman’s Markets and Badger Technologies discussed during a session titled The Rise Of Robotics In Retail at the 2020 Retail Innovation Conference.

Marketing 257

Marketing Grocer Location Fulfillment 257

Retail TouchPoints

MAY 23, 2022

After nearly a decade of underinvestment in its tech stack, FTD began making significant solution investments in early 2020 centered on its upgraded Mercury HQ (MHQ) solution. Our attitude is the members are most important ,” said Powell.

Payment Services 231

Payment Services Customer Experience Fulfillment Point of Sale 231

Retail TouchPoints

OCTOBER 19, 2020

Belk had launched a free contactless curbside pickup service earlier in 2020 that allows shoppers to place their order on Belk.com or the retailer’s mobile app and then pick it up at a store the same day. These customers receive an additional 10% off their order totals.

Department Stores 263

Department Stores Shopping Merchandise Store Store Operations 263

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. Retailers across the U.S. This is the time for retailers.

Returns 271

Returns Merchant Services Drop-Shipping Consumer 271

Retail TouchPoints

MARCH 19, 2024

Ulta Beauty isn’t the first retailer to take on the challenge of recycling these products’ containers and packaging, but with the chainwide expansion it’s certainly among the largest in terms of scope.

ATS 239

ATS Store Operations Customer Experience Fulfillment 239

Retail TouchPoints

AUGUST 5, 2024

In fact, the 2023 Retail TouchPoints Store Operations Survey found that among the 82% of respondents who have armed associates with mobile devices, 59% saw improved employee productivity while 50% saw improved cross-sells and upsells.

Inventory Management 234

Inventory Management Point of Sale Promotions Jewelry 234

Retail TouchPoints

NOVEMBER 19, 2021

Stores and fulfillment centers are well staffed and our price position remains strong. Target is preparing for the future, as well as fighting current last mile woes, by fulfilling more and more orders from its stores. In-store sales rose nearly 22% year-over-year, but DTC sales fell 13.5%.

Fulfillment 196

Fulfillment Shipping Planning Promotions 196

Retail TouchPoints

NOVEMBER 11, 2020

That really matters, because if we’re only going to have one store open in a particular county or area where we have a larger base of customers, we needed to make sure that the store was big enough to accommodate a few customers at a time and that we had good access and parking.”.

ATS 229

ATS Fulfillment Management Outdoor 229

Retail TouchPoints

AUGUST 16, 2021

market saw over $400B in returns in 2020. We know too well, ‘If I can’t measure it, I can’t manage it,’ and that measurement should not terminate at fulfillment. Returns provide brands and retailers the opportunity to delight their customers. But not all brands and retailers are seizing this opportunity.

Returns 334

Returns Drop-Shipping Consumer Management 334

Retail TouchPoints

NOVEMBER 3, 2020

In terms of overall sales, I’ve seen predictions for 2020 ranging from flat with 2019 to a 2% to 3% increase. Retailers that buy a bit more selectively can put less product in the store, and hold back more for direct-to-consumer (DTC) fulfillment. Richard Maicki. Keith Jelinek. What can the retailer learn from and improve?

Drop-Shipping 177

Drop-Shipping Merchant Services Fulfillment Shipping 177