Retail TouchPoints

MARCH 24, 2021

A year of quick pivots for the retail industry, 2020 required brands to rapidly adjust their spaces to account for social distancing and the safety measures of consumers, staff and everyone in between. In order to lean into creating safer environments, we saw the rise of flexible fulfillment and contactless payments.

Payment Services 297

Payment Services Fulfillment Consumer Returns 297

Retail TouchPoints

MAY 24, 2021

In another sign of the global growth of buy now, pay later services, Zip Co Ltd. These latest acquisitions follow Zip’s purchase of Quadpay in September 2020. Twisto holds a European Payment Institution license, enabling the provision of payment serves across all EU member states, subject to regulatory consents.

Merchant Services 264

Merchant Services Payment Services Fulfillment Marketing 264

Retail TouchPoints

OCTOBER 12, 2020

Although it’s tempting to hunker down — and double down — on time-tested marketing and sales methods, now is the time to rethink and rewire sales, operations, logistics and support. The 2020 holiday season will require attention to other issues, and one of the biggest is staffing. Unfortunately, many retailers fall short at checkout.

Consumer 179

Consumer Merchant Services Payment Services Shopping 179

Retail TouchPoints

JULY 30, 2020

According to McKinsey , the value of excess inventory from spring/summer 2020 collections is a staggering $154.5 Where large retail chains and brands may have cash reserves of up to six to nine months, most suppliers typically have only enough operating capital for 30 to 60 days. billion to $176.7 billion worldwide. .

Payment Services 312

Payment Services Supply Chain Management Fashion Shipping 312

Retail TouchPoints

NOVEMBER 4, 2021

toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. Adobe reports that out-of-stock messages are up 172% compared to January 2020 and up 360% from January 2019. Stressed Consumers Spread Out Spending with BNPL.

Consumer 264

Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

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Fulfillment Payment Services Beauty and Health Checkout 239

Retail TouchPoints

JANUARY 22, 2021

Part of the redesign of the store is all about finding the right balance of consumer pickup locations where inventory exists, where we store it and where and how fulfillment happens. ”. As such, visibility and sustainability are becoming some of the top concern for retail executives when planning for supply chain operations.

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Payment Services Store Layout Fulfillment Consumer 273

Retail TouchPoints

OCTOBER 4, 2021

Flexible Payments Will Gain Further Ground. Flexible payments are continuing to gain steam, particularly among younger generations. A survey by Klarna found that 75% of Gen Z, 76% of millennials and 60% of Gen X are looking for more flexible payment options. Let the countdown begin….

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Merchant Services Payment Services Fulfillment Promotions 321

Retail TouchPoints

SEPTEMBER 8, 2021

According to a 2020 survey, over half of U.S. A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. Third-party fulfillment and logistics companies also have emerged to support the burgeoning direct-to-consumer ecosystem.

Merchant Services 262

Merchant Services Payment Services Fulfillment Shipping 262

Retail TouchPoints

NOVEMBER 20, 2020

As of mid-September, at least 27 major retailers had filed for Chapter 11 bankruptcy protection in 2020, compared to 17 in all of last year, according to Retail Dive. With the pandemic affecting everyone, there has been more transparency and open-mindedness among the various constituents in the process. 2: Extend your cash runway.

Payment Services 264

Payment Services Consumer Management Planning 264

Retail TouchPoints

MAY 23, 2022

After nearly a decade of underinvestment in its tech stack, FTD began making significant solution investments in early 2020 centered on its upgraded Mercury HQ (MHQ) solution. Applying New-School Technology to Old-School Customer Service. MOL provides ‘commerce-in-a-box’ for these small business florists,” explained Bergen.

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Payment Services Customer Experience Fulfillment Point of Sale 278

Retail TouchPoints

JULY 8, 2021

Up to 70% of people still agree that the coronavirus situation concerns them “hugely,” a slight drop from 79% in April 2020. However, these positive attitudes are dependent on factors like physical alternatives, costs and a dependable means of payment, along with credit terms. However, in the U.S.,

Payment Services 290

Payment Services Consumer Shopping Returns 290

Retail TouchPoints

AUGUST 29, 2023

That’s why the retailer and mobile service provider uses multiple technology solutions to create a personalized shopping experience at scale. Retail TouchPoints: Many consumers begin their purchasing process online but end up in brick-and-mortar stores. How does Verizon facilitate that type of shopper journey?

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Payment Services Accounting Customer Experience Point of Sale 275

Retail TouchPoints

JANUARY 10, 2023

Sellers are also setting up independent stores on platforms that can help automate the selling process and enable sellers to connect their stores to a broader range of marketing channels. Buyers may also negotiate better payment terms and flexible shipping schedules to help with the cash flow. Negotiate better terms.

Payment Services 287

Payment Services Drop-Shipping Fulfillment Shipping 287

Retail TouchPoints

AUGUST 18, 2022

Buy now, pay later (BNPL) was the trendiest way to pay for all those lockdown purchases back in 2020. Most buy now, pay later offers are interest- and fee-free, unless customers miss a payment. consumers say they have used a buy now, pay later service, according to a recent study from The Ascent, a Motley Fool service.

Merchant Services 278

Merchant Services Payment Services Consumer Point of Sale 278

Inside Retail

MARCH 10, 2022

After a rollercoaster six months of lockdowns, Christmas and Omicron, department store Myer yesterday delivered a strong half year result with net profit up 55 per cent and its first dividend payment since FY17. During the Christmas rush, Myer saw sales growth of 17 per cent ending Jan 1, compared to the same period of 2020.

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Payment Services Net Profit Department Stores Planning 246

Retail TouchPoints

FEBRUARY 5, 2021

Holiday season 2020 has come to an end, so what now? The transaction cycle does not end after purchase, and successful retailers should ensure that their omnichannel systems and processes are able to seamlessly handle the recovery period that comes after the holidays. Creating a Frictionless Returns Process.

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Payment Services Returns Specialty Retailers Promotions 232

Retail TouchPoints

DECEMBER 20, 2023

Manhattan’s Fairway Market grocery chain has partnered with Instacart to develop a new convenience-focused service called Fairway Now that will offer delivery of last-minute grocery items and household essentials in as fast as 30 minutes. This enables Instacart to expedite deliveries for Fairway Now, particularly during peak in-store hours.

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Marketing Payment Services Supermarket Location 262

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 189

Consumer Payment Services Fulfillment Advertising 189

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. COVID-19 forced retailers to make major operational shifts at record speed, but these quick changes were made easier for Patagonia and 5.11

Payment Services 245

Payment Services Merchant Services Consumer Customer Experience 245

Retail TouchPoints

JULY 2, 2021

year-over-year in 2020, with some retailers — such as Best Buy and Target — experiencing more than 100% growth. The pandemic shuttered physical operations. Such services were instantly popular and, though initially driven by necessity, are here to stay. poor operational efficiency, reduced developer productivity).

Payment Services 264

Payment Services Customer Experience Management Business Communication 264

Inside Retail

SEPTEMBER 11, 2021

Speedy delivery is the name of the game for supermarket retailers all over the world right now, as major chains invest in micro fulfilment centres and explore dark stores in an effort to keep up with customers’ rising expectations during the pandemic. By the end of June 2021, Missfresh operated 625 mini-warehouses in 16 cities in China.

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Payment Services Merchant Services Fulfillment Marketing 130

Retail TouchPoints

JUNE 12, 2020

during Q1 2020, and unlike many other retailers that made up some of the difference with e-Commerce growth, its online sales, including rentals, fell 31.9%. However, the pandemic forced Tailored Brands to close all its shops and e-Commerce fulfillment centers in the U.S. operational as of June 5. in February.

Payment Services 162

Payment Services Operating Expenses Fulfillment Planning 162

Retail TouchPoints

JUNE 5, 2023

The Aldi Express service is now available from more than 2,100 Aldi supermarket locations across the U.S. “We Aldi first began offering delivery services via Instacart in 2017, and the service now delivers from more than 2,200 Aldi stores, as well as powering pickup from 1,500+ Aldi stores nationwide.

Payment Services 263

Payment Services Supermarket Location Shopping 263

Retail TouchPoints

OCTOBER 7, 2020

At the beginning of 2020, Hudson kicked off its deployment of the Flooid platform to provide a new backbone for all transactions across its 1,010 travel convenience stores and specialty retail, which includes proprietary book and tech stores, duty-free shops and food and beverage concessions.

Payment Services 214

Payment Services Point of Sale Specialty Retailers Customer Experience 214

Inside Retail

OCTOBER 19, 2021

As global apparel revenues plummeted almost 20 per cent in 2020, e-commerce has emerged as the silver lining of the fashion industry’s challenging year. E-commerce fashion sales are expected to grow almost 39 per cent between 2020 and 2023. Online shoppers want variety – and they want it for everything, including their payment options.

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Merchant Services Fashion Payment Services Checkout 147

Inside Retail

JUNE 17, 2021

Many habits they developed during 2020 — such as shopping online through WeChat and making mobile payments — will become permanent. WeChat introduced its Mini Programs to make things even easier; through this app-within-an-app, brands can sell direct to consumers using a shopfront, and take orders as well as payments though WeChat Pay.

Payment Services 113

Payment Services Fulfillment Specialty Retailers Consumer 113

Retail TouchPoints

AUGUST 17, 2023

The retailer began offering same-day delivery in partnership with DoorDash in December 2020. More than 10,000 products from Petco are now available for delivery nationwide via the DoorDash Marketplace, including food, treats, toys, beds, bowls and other supplies.

Payment Services 246

Payment Services Planning Consumer Shopping 246

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. distribution center with a new induction, sorting and packing system. Bala: It’s all starting with data cleansing.

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Point of Sale Payment Services Customer Experience Department Stores 279

Retail TouchPoints

OCTOBER 22, 2020

Shoppers can now use the Wallet mobile payment option in the Target app to scan items with their own devices, eliminating the need to pick up an in-store scanning device. Target also has eliminated the need for barcode scanning during the process, letting customers show a personal identification number in the app through their car window.

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Checkout Payment Services Location ATS 226

Inside Retail

APRIL 15, 2021

As a result, the industry unlocked and fulfilled five years of online retail growth in just six months through a patchwork of band-aids and gut-led experiments – effectively realising 2025 sales levels in 2020. per cent points in the five years to October 2020, reaching about 9.8 Digital payment. It reached 22.8

Merchant Services 130

Merchant Services Payment Services Shopping Customer Experience 130

365 Retail

JULY 26, 2021

Transaction volumes across Chinese supply chains had been growing at a phenomenal rate in the second half of 2020, but Tradeshift’s data suggests a significant slowdown since the beginning of 2021. Supply chain operators are walking a tightrope in order to keep recovery on track.

Payment Services 111

Payment Services Finance Fulfillment ATS 111

Retail Focus

APRIL 7, 2022

For many SME retailers, the thought of scaling their businesses to enter new markets has many perceived barriers, particularly if you’re managing multiple roles within your business from stock procurement to marketing, quality control and customer services. Chris White, Head of Delivery, fulfilmentcrowd. Simplifying the schemes available.

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Payment Services Drop-Shipping Fulfillment Shipping 130

Retail TouchPoints

APRIL 5, 2021

The decline in COVID-19 cases and continued vaccine rollout is already having positive effects: consumer anxiety levels have dropped 10% and worldwide anxiety is at its lowest level since April 2020, according to data from the Deloitte State of the Consumer Tracker. The opposite is true about more commodity-type goods.

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Returns Apparel Jewelry Payment Services 214

Inside Retail

JULY 17, 2022

Decathlon’s Data Lab in Singapore is the latest facet of the brand’s pursuit of innovation and part of its efforts to develop new digital services and incubate data projects, in collaboration with partners such as Sport Singapore, research agencies, and schools.

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Payment Services Kiosk Checkout Fulfillment 130

Inside Retail

FEBRUARY 22, 2022

Likewise, Coles Plus, the membership program the supermarket also launched last year, gives Coles’ shoppers access to free delivery for many of its services and double Flybuys points – in store or online. Moving forward, Coles will operate the front-end platform. Remuneration costs left unresolved.

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Payment Services Supermarket Fulfillment Planning 130

Retail TouchPoints

JULY 29, 2021

In that time, Bojanowski has seen her fair share of shifts and transformations in the business, but even still 2020 stood out, as it did for many retail executives. Retail TouchPoints (RTP): With all the new services you launched during the pandemic, did you see your customer base shift or expand in any way?

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Social Commerce Checkout Payment Services Clienteling 279