Retail TouchPoints

NOVEMBER 4, 2021

toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. Adobe reports that out-of-stock messages are up 172% compared to January 2020 and up 360% from January 2019. Stressed Consumers Spread Out Spending with BNPL.

Consumer 254

Consumer Merchant Services Payment Services Drop-Shipping 254

Retail TouchPoints

OCTOBER 29, 2020

As online activity has increased during the pandemic, online fraud has too, and fraudsters are poised to wipe out a big chunk of merchant profits by posing as legitimate customers. Merchants love it because it bolsters sales, avoids shipping and helps move inventory out of stores. Impact on Merchants. What Can be Done?

Merchant Services 148

Merchant Services Accounting Shipping Returns 148

Retail TouchPoints

APRIL 22, 2022

With the pandemic ushering a wave of traditionally brick-and-mortar merchants online since 2020, the chances of being targeted by scammers is at an all-time high. In 2020, retailers lost $17.5B, with a report projecting an 18% increase in losses last year. Scalable Order Fulfillment and Automation.

Merchant Services 242

Merchant Services Returns Fulfillment Promotions 242

Inside Retail

OCTOBER 19, 2021

As global apparel revenues plummeted almost 20 per cent in 2020, e-commerce has emerged as the silver lining of the fashion industry’s challenging year. E-commerce fashion sales are expected to grow almost 39 per cent between 2020 and 2023. Online shoppers want variety – and they want it for everything, including their payment options.

Merchant Services 147

Merchant Services Fashion Payment Services Checkout 147

Retail TouchPoints

SEPTEMBER 8, 2021

According to a 2020 survey, over half of U.S. A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. Third-party fulfillment and logistics companies also have emerged to support the burgeoning direct-to-consumer ecosystem.

Merchant Services 205

Merchant Services Payment Services Fulfillment Shipping 205

Retail TouchPoints

OCTOBER 13, 2020

With a focus on emerging technologies and innovative startups, the 2020 Retail Innovation Conference is featuring three Startup Innovation Lab sessions that will introduce attendees to a total of 20 tech innovators. Cook and Proctor will then announce the four cohort brands being honored by Cultivate in 2020.

Loss Prevention 210

Loss Prevention Merchant Services Fulfillment Returns 210

Retail TouchPoints

AUGUST 18, 2022

Buy now, pay later (BNPL) was the trendiest way to pay for all those lockdown purchases back in 2020. Most buy now, pay later offers are interest- and fee-free, unless customers miss a payment. consumers say they have used a buy now, pay later service, according to a recent study from The Ascent, a Motley Fool service.

Merchant Services 242

Merchant Services Payment Services Consumer Point of Sale 242

Retail TouchPoints

DECEMBER 14, 2020

I was just in a mass merchant store the other day and they had a display with a bunch of different types of disinfectants and hand sanitizer brands I had never heard of prior to the pandemic. This same interplay of data will be vital to fulfillment. Production is No Longer a Challenge, but Logistics Remain Strained.

Shopping 289

Shopping Merchant Services Fulfillment Returns 289

Retail TouchPoints

DECEMBER 3, 2021

Technological innovations have optimized and enhanced almost all areas of the retail organization, from marketing to fulfillment, but the process of bringing products to market has been markedly slower to advance. But these legacy processes don’t work as well as they once did, and COVID made that fact hard to ignore. “A

Consumer 261

Consumer Merchant Services Planning Marketing 261

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. Retailers across the U.S.

Returns 271

Returns Merchant Services Drop-Shipping Consumer 271

Retail TouchPoints

JUNE 3, 2021

The pandemic has made omnichannel a business imperative for merchants of all sizes. We’re in a world where if merchants aren’t considering how to turn on an omni strategy, there’s going to be downstream problems later.” That is why SharperImage.com re-platformed its ecommerce site on commercetools leading up to the 2020 holiday season.

Merchant Services 361

Merchant Services Social Commerce Marketing Consumer 361

Retail TouchPoints

JULY 22, 2021

2020 lasted 11 days , instead of the typical 24 hours, also helped greatly in boosting that number. Each year we try to elevate the experience for both our consumers and our merchants to make it fun for them to shop and experience.”. many of the Chinese social and ecommerce sites will share data with merchants. The fact that 11.11

Merchant Services 326

Merchant Services Consumer Shopping Accounting 326

Retail TouchPoints

MARCH 24, 2022

Where consumers live has a lot to do with which returns process they prefer. Gift cards grew 27% over the 2020 holiday season and came to represent nearly 40% of gift purchases. Pitney Bowes Global Ecommerce offers ecommerce fulfillment, parcel delivery, returns management and cross-border logistics and technology.

Returns 302

Returns Drop-Shipping Merchant Services Shipping 302

Inside Retail

JANUARY 12, 2023

As far back as May 2020, an Ipsos study indicated that two-thirds of Americans were buying directly on, or discovering products through, social media. Twitter Shops enables merchants to showcase up to 50 products on their Twitter profile. And for consumers: Discovery of new products and services. Consumers are ahead of brands.

Social Commerce 264

Social Commerce Beauty and Health Merchant Services Fulfillment 264

Inside Retail

NOVEMBER 22, 2022

Adam Posner, author of The Point of Loyalty told Inside Retail the simplicity of OnePass was a strength, and that in terms of other fee-based free delivery services, it is one of the most reasonable. Taking on giants. Australia Post’s Shipster is a cautionary tale from not that long ago. Customers will be the judge.

Merchant Services 246

Merchant Services Fulfillment Shipping Fashion 246

Retail TouchPoints

JANUARY 9, 2024

In 2020 he joined Alibaba, where he is now tasked with developing the company’s strategy and building platform-level solutions around international shipping, logistics, cross-border trade and global expansion. RTP: What are the biggest challenges merchants should be prepared for in 2024 with regard to the supply chain.

Merchant Services 223

Merchant Services Shipping Fulfillment Management 223

Inside Retail

SEPTEMBER 11, 2021

Speedy delivery is the name of the game for supermarket retailers all over the world right now, as major chains invest in micro fulfilment centres and explore dark stores in an effort to keep up with customers’ rising expectations during the pandemic. How many distributed mini warehouses (DMW) are across China? Missfresh generated RMB 6.1

Payment Services 130

Payment Services Merchant Services Fulfillment Marketing 130

Retail TouchPoints

AUGUST 7, 2020

However, other potentially even more significant trendlines show fundamental changes in consumers’ decision-making process related to picking brands and demonstrating customer loyalty. Several studies have documented a dramatic shift in spending from physical stores to online. For example, McKinsey & Company’s latest U.S.

Consumer 250

Consumer Merchant Services Shopping Promotions 250

Retail TouchPoints

NOVEMBER 3, 2020

By creating narrower product assortments and limiting inventory levels — especially for product shipments headed to brick-and-mortar stores —merchants would gain the ability to react more quickly to changing consumer trends, and even potentially reduce their need for markdowns. Richard Maicki. Keith Jelinek.

Drop-Shipping 177

Drop-Shipping Merchant Services Fulfillment Shipping 177

Inside Retail

APRIL 15, 2021

As a result, the industry unlocked and fulfilled five years of online retail growth in just six months through a patchwork of band-aids and gut-led experiments – effectively realising 2025 sales levels in 2020. per cent points in the five years to October 2020, reaching about 9.8 Digital payment. It reached 22.8

Merchant Services 130

Merchant Services Payment Services Shopping Customer Experience 130

Inside Retail

NOVEMBER 28, 2022

Following in the footsteps of Instagram, which launched its shop in 2020, TikTok has entered the competitive space with its new shop function, enabling merchants, brands and creators to showcase and sell products directly to over 1 billion users through in-feed videos, LIVEs, and the ‘product showcase’ tab. Transport and logistics .

Social Commerce 130

Social Commerce Merchant Services Payment Services Fulfillment 130

Retail TouchPoints

JUNE 10, 2020

However, unchecked abuse of returns policies can put a merchant out of business: 54% of the merchants surveyed in a study conducted on behalf of Forter indicated that they lost more than $5 million in revenue each year due to returns abuse. Processing legitimate returns can negatively impact a retailer’s bottom line.

Returns 147

Returns Merchant Services Drop-Shipping Accessories 147

Retail TouchPoints

MAY 12, 2021

While certain ecommerce verticals saw mind-boggling sales increases in 2020, luxury goods, including jewelry, enjoyed more modest revenue boosts, according to Signifyd Ecommerce Pulse data. Upscale jewelry designer Gorjana, for example, saw 300% growth in 2020, with a 400% monthly increase in sales between April and May 2020 alone.

Jewelry 199

Jewelry Merchant Services Customer Experience Wholesale 199

Inside Retail

SEPTEMBER 19, 2022

For example, Lazada will be sharing its best practices pertaining to platform terms of services, IPR infringement reporting and removal mechanisms, and IPR awareness building amongst its merchants,” Ang explained. Current state of affairs. There also has been a dark side to this. The last mile.

Merchant Services 246

Merchant Services Advertising Consumer Fulfillment 246

Inside Retail

AUGUST 22, 2021

As shown in the study, Australian consumers have consistently reported lower spending hesitancy on e-commerce platforms since 2020 as a result of Covid-19. “In In Australia, more than half of consumers now say that they prefer to shop online instead of in stores since the pandemic,” says Boyer. “So

Shopping 173

Shopping Shipping Merchant Services Consumer 173

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. It’s no wonder marketers and merchants are overwhelmed trying to capture consumers’ attention and convert them.

Payment Services 197

Payment Services Merchant Services Consumer Customer Experience 197

Inside Retail

AUGUST 24, 2021

The business has already launched a number of pop-up facilities to help with processing the massive influx of online orders, driven by beleaguered, locked-down Aussies, and will hire another 3,500 fulfilment staff to man the fort.

Merchant Services 147

Merchant Services Fulfillment Planning Shopping 147

Retail TouchPoints

SEPTEMBER 15, 2020

The good news is that retailers can make a number of adjustments both to reduce return rates and to make the overall process more streamlined and less costly. Consolidating packages in a limited number of locations is much more efficient and less costly than processing single shipments from individual homes. Happy Returns is not alone.

Returns 172

Returns Merchant Services Shipping Location 172

Retail TouchPoints

NOVEMBER 15, 2021

billion in 2020, and total sales across all platforms (including Alibaba rival JD.com ) for the 11-day campaign topped $139 billion. as a platform to fulfill our social responsibility. sales, which featured 500,000 products with official “Green Product Certification” from more than 2,000 merchants. The 13 th annual 11.11

Merchant Services 282

Merchant Services Consumer Shopping Accounting 282

365 Retail

MAY 7, 2021

2020 was a year like no other, and the shockwaves caused by the pandemic have inherently altered consumer-facing operations at their very core. over the six weeks of Christmas 2020, the worst-ever outcome. If services involve remote assistance, e-tailers should evaluate the software they are putting into use.

Merchant Services 96

Merchant Services Payment Services Returns Inventory Management 96

Retail Minded

NOVEMBER 2, 2021

The behind the scenes battle going on between the two biggest ecommerce platforms in the US – Amazon and Shopify – could have significant implications for merchants. Amazon’s real customer is the end consumer – rather than the merchants that make up its Marketplace business. That moves Shopify into Amazon’s patch.

Merchant Services 52

Merchant Services Fulfillment Shipping Wholesale 52

Retail TouchPoints

MAY 13, 2021

billion ) buoyed by the consolidation of the Sun Art supermarket business, in which Alibaba took a controlling stake in October 2020. Taoxianda drove Sun Art’s digitalization of its hypermarkets, with online representing 24% of Sun Art’s sales in fiscal year 2021, up from 17% in fiscal year 2020. billion yuan ( $109.5 billion ). .

Home Furnishings 168

Home Furnishings Merchant Services Supermarket Social Commerce 168

Inside Retail

JUNE 30, 2021

In fact, China saw its economy strengthen in November 2020, with retail sales expanding by five per cent. IR: How would you describe 2020 for Pavilion last year, and what were some of the interesting ways that the business pivoted? What were some of the initiatives that you launched last year that have continued into this year?

Department Stores 246

Department Stores Merchant Services Outdoor Shopping 246

Retail TouchPoints

SEPTEMBER 1, 2023

A new POS system will create a centralized view of inventory for customers and associates, and improved WiFi — coupled with associate mobile POS devices — will help enrich customer service in stores. More than 100 stores have gone through this refresh thus far. Merchandising and supply chain optimization.

Planning 199

Planning Merchant Services Inventory Management Consumer 199

Retail TouchPoints

NOVEMBER 5, 2024

Online grocery shopping soared during the COVID pandemic, rising from 52% of all grocery shoppers in 2020 to 64% in 2021, according to FMI, The Food Industry Association. Instead, individual categories each have their own “puesto,” or stall, with a dedicated merchant and exclusive recipes cooked in-store.

Supermarket 215

Supermarket Shopping Consumer Merchant Services 215

Retail TouchPoints

JULY 2, 2021

Following the murder of George Floyd in May 2020, brands and retailers were eager to show solidarity and support. We’ve been on a multi-year quest to help people buy nearly everything that they find on Pinterest and to give merchants the tools to connect with those eager Pinners. THEME 1: Actualizing Diversity and Inclusivity.

Merchant Services 177

Merchant Services Customer Experience Marketing Consumer 177

Retail TouchPoints

JULY 17, 2020

Deloitte looked at seven trends in its The future is coming … but still one day at a time report, both in terms of where the industry stood at the start of 2020 and what it looks like midway through a turbulent year. Overall private label dollar sales were up 15% year-over-year during Q1 2020, surpassing national brand growth by 33%.

Retail Trends 131

Retail Trends Apparel Fulfillment Merchant Services 131