VMS

JULY 22, 2025

As imports from China dropped 65% year-over-year, and order cancellations are up 60% compared to 2020, disruptions are already impacting availability and will likely continue into the holiday season.

Retail Trends 69

Retail Trends Fulfillment Planning Consumer 69

Retail TouchPoints

NOVEMBER 18, 2024

That’s why, when she joined True Classic in 2020 as the brand’s first employee, her mandate was to build and scale teams to ensure processes were cost-effective but always served the customer well. “I Breanna Moreno has always been an expert at efficiency.

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Fulfillment Customer Experience Consumer Shipping 147

Retail TouchPoints

FEBRUARY 19, 2025

Loblaws anticipates similar investment levels over the next five years, leading to more than $10 billion to be invested by 2030, adding to the $8 billion+ Loblaws has already invested in its store network and supply chain since 2020.

Planning 173

Planning Discount Store Supermarket Location 173

Retail TouchPoints

JUNE 6, 2025

in September 2020 ; however, development and scaling of drone deliveries has been fairly slow, even among companies with the resources of Walmart and Amazon. “We’re pushing the boundaries of convenience to better serve our customers, making shopping faster and easier than ever before.” and internationally in October 2023.

Planning 130

Planning Management Consumer Shopping 130

Retail TouchPoints

JANUARY 31, 2025

In 2024, our business performed well in a challenging retail environment, and we made significant progress on our Life Out Here strategy, said Hal Lawton, President and CEO of Tractor Supply in a statement, referring to the retailers long-term strategic roadmap revealed in October 2020.

Planning 179

Planning Returns Location Marketing 179

Retail TouchPoints

DECEMBER 25, 2024

A 2020 survey by Secure Authentication Brands LLC reported that 37% of respondents admitted to wardrobing, many of whom are knowingly defrauding the system. Commonly used tactics for return policy abuse include “wardrobing” (returning used items), using fake receipts for stolen goods and switching high-value items with knockoffs.

Returns 162

Returns Wholesale Management Shipping 162

Retail TouchPoints

NOVEMBER 5, 2024

Online grocery shopping soared during the COVID pandemic, rising from 52% of all grocery shoppers in 2020 to 64% in 2021, according to FMI, The Food Industry Association. But supermarkets can no longer rely on simply providing a top-notch store experience for success.

Supermarket 276

Supermarket Shopping Merchant Services Consumer 276

Small Biz Trends

JUNE 16, 2025

E-commerce Innovation Fulfillment Centers: Amazon operates over 175 fulfillment centers globally, streamlining inventory and delivery processes. For small businesses, utilizing fulfillment services can streamline operations and enhance customer satisfaction. million 2020 146.1 million users in the United States.

Marketing 72

Marketing Payment Services Shipping Fulfillment 72

Retail Dive

JUNE 18, 2025

Published June 18, 2025 Kelly Stroh Editor post share post print email license The exterior of Amazon's new robotics fulfillment center (ORH3) in Charlton, Mass., million-square-foot robotics fulfillment center in Charlton, Massachusetts, per a June 3 press release emailed to sister publication Supply Chain Dive. on June 3, 2025.

Fulfillment 54

Fulfillment Payment Services Department Stores Accounting 54

Retail TouchPoints

JANUARY 8, 2025

In 2020, global ecommerce sales reached $4.2 Consumer Behaviors are in Flux Customers have drastically different expectations today compared to just five years ago, and these expectations are placing massive pressure on supply chains. For starters, consumers appetite for digital commerce is skyrocketing. trillion.

Consumer 279

Consumer Shipping Supply Chain Management Returns 279

Retail TouchPoints

JANUARY 8, 2025

Fulfillment also will be a key driver of innovation. With the rise of ecommerce, we expect to see more integration of fulfillment solutions within malls whether its dedicated spaces for click-and-collect, micro-warehouses or same-day delivery options. Partnerships.

Payment Services 290

Payment Services Shopping Consumer Fulfillment 290

I Vend

NOVEMBER 18, 2024

CAGR between 2020 and 2027 taking it to a global value of US $16.9 Omnichannel retailers need to have a single view of all inventory , whether it sits in a store or a warehouse, so that they can rapidly fulfill all orders, from the same pool of stock. The term omnichannel has been part of the retail world since around 2010.

Kiosk 52

Kiosk Promotions Returns Checkout 52

365 Retail

FEBRUARY 24, 2025

Redicals vision of fulfilling unrealised potential for its assets has built strong market momentum since its conception in 2020, as it demonstrates its transformative approach, industry differentiation and appetite for growth.

Promotions 64

Promotions Fulfillment Management Planning 64

Retail Dive

JUNE 23, 2025

Dive Insight: AI has become a key tool in Amazons repertoire to accelerate its fulfillment and delivery processes. The company has aggressively pursued faster shipping speeds through the years as it aims to separate itself from retail rivals like Walmart and spur more customer orders. Beauty snapped up Rhode and Skechers went private.

Beauty and Health 40

Beauty and Health Drop-Shipping Department Stores Shipping 40

Retail Dive

JUNE 20, 2025

A few months after exiting bankruptcy in 2020 , Tailored Brands announced CEO and President Dinesh Lathi would step down in March of 2021. There is no doubt he is the right successor at the right time, and I’m excited to see Tailored Brands continue to thrive under his leadership.” By Retail Dive Staff • Jan. You can unsubscribe at anytime.

Merchant Services 101

Merchant Services Payment Services Department Stores Promotions 101

Retail Dive

JUNE 30, 2025

The combination of GMS and SRS will provide the residential and commercial Pro customer with more fulfillment and service options than ever before,” Dan Tinker, CEO of SRS, said in a statement. Including debt, the transaction is valued at about $5.5 billion, the companies announced Monday.

Marketing 49

Marketing Beauty and Health Department Stores Promotions 49

Inside Retail

FEBRUARY 17, 2025

But while Targets drawback on DEI was a major emotional blow to Black brand founders, many of whom were added to the retailers roster following the Black Lives Matter movements of 2020, several retail executives have stated that boycotting Target will ultimately hurt Black founders and their teams the most.

Drop-Shipping 130

Drop-Shipping Consumer Fulfillment Shipping 130

Retail TouchPoints

DECEMBER 9, 2024

The rural-oriented retailer, which currently operates 2,270 stores in 49 states, also revealed plans to: Enhance localization at individual stores; Explore B2B direct-sales opportunities with larger farms, SMBs and event spaces; Expand capabilities to grow share of wallet with pet and animal customers ( 10 of the new 2025 stores will be Petsense locations); (..)

Location 277

Location Store Layout Planning Marketing 277

Retail TouchPoints

JULY 15, 2025

March 2020 brought an unnerving tide of news reports, a growing sense of unease, and the undeniable arrival of the COVID-19 pandemic. As the pandemic continued its relentless march through 2020 and 2021, we rapidly scaled the system. It was a beacon of hope, proof that the impossible might just be achievable.

Payment Services 147

Payment Services Dead-Stock Checkout Fulfillment 147

Small Biz Trends

JULY 22, 2025

Heavy investments in infrastructure, like fulfillment centers and cloud computing, improve operational efficiency and scalability. Investment in R&D : With over $27 billion allocated in 2020, Google fuels its innovation pipeline and maintains market leadership.

Planning 80

Planning Accounting Promotions Marketing 80

Small Biz Trends

JUNE 14, 2025

The city experienced a 27% increase in hiring between Q4 2020 and Q4 2021, reflecting a dynamic job market. With the right environment you can elevate your freelance journey and achieve both personal and professional fulfillment. Networking opportunities abound, and various coworking spaces facilitate collaboration and creativity.

Employee Engagement 71

Employee Engagement Outdoor Promotions Location 71

Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

Fulfillment 321

Fulfillment Inventory Management Returns Point of Sale 321

Retail TouchPoints

JULY 14, 2020

The Second Wave research results from April 27, 2020 showed that 73% of respondents expect this pandemic experience to change the way they shop in the future. According to the Q1 2020 Salesforce Shopping Index report, sites offering BOPIS grew digital revenue 92% between March 10-20, 2020 compared to 19% for sites not offering BOPIS.

Fulfillment 305

Fulfillment Payment Services Outdoor Customer Experience 305

Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Amazon will remain the retailer to beat, but fulfillment strategies like buy online, pick up in-store (BOPIS) and curbside are only becoming more important. “The Omnichannel and Store-Based Fulfillment Are Bigger Than Ever.

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Fulfillment Drop-Shipping Apparel Shipping 278

Retail TouchPoints

MAY 24, 2022

Asda, which operates 640 stores including supercenters, superstores and supermarkets, also will work with Bringg to upgrade its fulfillment capabilities. billion into its supply chain , which were outlined when investors the Issa brothers and TDR Capital purchased a majority stake in the retailer from Walmart in October 2020.

Fulfillment 289

Fulfillment Supermarket Customer Experience Planning 289

Retail TouchPoints

NOVEMBER 22, 2022

The NYC-headquartered Fillogic will support the retailer through ecommerce and store-based fulfillment, reverse logistics and returns, forward-staging of inventory and final-mile delivery. The space will allow the retailer to stage inventory, satisfy merchandise pickup and delivery and fulfill store-based and ecommerce orders.

Fulfillment 288

Fulfillment Payment Services Inventory Management Department Stores 288

Retail TouchPoints

AUGUST 22, 2024

Now, Sephora is a clear leader in omnichannel execution — and fulfillment has become a key differentiator in the brand experience. To achieve that goal, fulfillment has to be embedded into other functional discussion areas, such as marketing and merchandising. “We We even have to be ahead of customer trends in that regard.”

Fulfillment 276

Fulfillment Drop-Shipping Shipping Customer Experience 276

Retail TouchPoints

JULY 2, 2020

Similarly, the likes of Walmart and Target provide flexible fulfillment options like “buy online, pick up in-store” (BOPIS) paired with convenient curbside pickup. However, many realize that their current fulfillment operations run too slowly to meet rising expectations. With such high standards set, other retailers must now keep up.

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Fulfillment Shipping Checkout Location 290

Retail TouchPoints

JANUARY 14, 2022

trillion in 2020, while U.S. Additionally, total order count was up almost 10.45% from holiday 2020 levels, according to data from Klaviyo. As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. Usage was up by 40% compared to holiday 2020, while credit card usage dropped 5%.

Social Commerce 306

Social Commerce Fulfillment Drop-Shipping Payment Services 306

Retail TouchPoints

NOVEMBER 9, 2021

Labor shortages, stressed supply chains and a major emphasis on ecommerce have turned fulfillment into one of the biggest challenges retailers will face in the 2021 holiday season. With so much at stake, retailers must get fulfillment right or risk being left behind. Store-Based Fulfillment Is Key, but the Right Tools Must Be in Place.

Fulfillment 306

Fulfillment Drop-Shipping Shipping Consumer 306

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. From early 2020 to mid-2021, the percentage of retail chains offering curbside pickup surged from a miniscule 7% to a staggering 51%. Nicholas offered six best practices: 1.

Fulfillment 298

Fulfillment Checkout Visual Merchandising Kiosk 298

Retail TouchPoints

SEPTEMBER 11, 2020

The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. 1, 2020, GameStop achieved net sales of $942 million , a 26.7% GameStop is accelerating store closure plans as part of its “de-densification” strategy. For the three months ended Aug. drop from the same period the previous year.

Store Operations 299

Store Operations Planning Location Customer Experience 299

Retail TouchPoints

APRIL 2, 2021

In 2020 alone, driven largely by COVID-19, digital sales doubled , as did the number of households using Kroger’s network of digital offerings. The company reported on the success of its “Restock Kroger” transformation strategy over the last three years and outlined a new strategy called “Leading with Fresh and Accelerating with Digital.”

Supermarket 270

Supermarket Fulfillment Returns Planning 270

Retail TouchPoints

JANUARY 8, 2021

A follow-up survey in October 2020 found that 60% of consumers had started using shipping companies to return items. Prior to the COVID outbreak, two-thirds of shoppers preferred store returns, and only one-third scheduled returns with a shipping company, according to data from Optoro.

Returns 282

Returns Shipping Consumer Management 282

Retail TouchPoints

AUGUST 9, 2023

The idea of transforming malls into “mixed use” gathering spots has become popular, but an aerial view of these complexes provides an interesting perspective on another potential evolutionary path for the mall: as a fulfillment center. “ All those back-of-house loading docks are just perfect for fulfillment.

Fulfillment 246

Fulfillment Shopping Shipping Consumer 246

Inside Retail

DECEMBER 20, 2021

They’re building new distribution warehouses, they’re bringing on more staff to fulfil online orders. The post 2019 vs 2020 vs 2021: How has Covid impacted Christmas? They’re looking at a more omnichannel approach. To find out how you can market to your customers this festive season, visit: [link].

Shopping 247

Shopping Fulfillment Consumer Customer Experience 247

Retail TouchPoints

MARCH 4, 2022

And while the majority of retailers didn’t break any records, most reported steady growth and in-store traffic improvements compared to 2020. One of the key elements will be the usage of Market Fulfillment Centers (MFC), automated fulfillment centers located within stores but stocked with a separate inventory.

Fulfillment 246

Fulfillment Apparel Planning Wholesale 246