Remove 2020 Remove Customer Experience Remove Supply Chain Management
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Retail Trends in 2021 — Overcoming 2020’s Challenges

Retail TouchPoints

Is that even possible coming out of a year like 2020? One futurist we know said, “2020 was so weird I didn’t even get a chance to be wrong.”. Next is Corporate Social Responsibility (CSR), which was getting mindshare, if not budget, well before 2020. But let’s be real here. But the post must go on.

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Black Friday 2024: Why automation is critical for Australian retailers

Inside Retail

Case study: Subo Products’ Black Friday win Subo, an Australian e-commerce retailer, struggled with shipping large volumes of orders until it turned to ShipStation’s automation tools in 2020. Enhancing customer experience through automation Automation goes beyond operational efficiency – it elevates the customer experience.

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Supply Chain Digitalization Challenges that Every Retailer Faces and how to Mitigate Them

Retail TouchPoints

The cost and time of integrating supply chain management platforms with other IT systems are often very high. Moreover, multi-tiered supply chains across the globe involve multiple stakeholders using different systems, legacy solutions and even paper-based documentation, which creates more barriers.

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For the pandemic-hit fashion industry, the future is digital

Inside Retail

As global apparel revenues plummeted almost 20 per cent in 2020, e-commerce has emerged as the silver lining of the fashion industry’s challenging year. E-commerce fashion sales are expected to grow almost 39 per cent between 2020 and 2023. What can retailers do to make the most of this opportunity? Download your free copy.

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What COVID-19 Supply Chain Disruptions Teach Us About Procurement

Retail TouchPoints

Organizations would do well to identify secondary suppliers that can help mitigate risks in their supply chain. However, in the context of supply chain management and procurement, business leaders should prepare for three challenges in particular. Where Risk Scenarios Fail. Preparing For Post-Pandemic Challenges.

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How to Win in the Real-Time Holiday Retail Era

Retail TouchPoints

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Americans spent more money online during the 2020 holiday season than previously, with revenues growing 32% year-over-year and exceeding $188.2

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Business Growth through Digital Transformation: The Case of Premium and Luxury Brands

Retail Focus

Luxury brands aim to create a customer experience that is seamless and consistent across physical stores, online platforms, mobile apps, and social media. Luxury brands prioritise the customer experience in their digital transformation efforts.