Retail TouchPoints

SEPTEMBER 24, 2020

Party City is hiring 20,000 temporary workers for the holiday season — 80% of its 25,000 seasonal hires in 2019 — even though the retailer is drastically reducing the number of Halloween City pop-up stores it will open this year.

Planning 264

Planning Payment Services Location Shopping 264

Retail TouchPoints

JUNE 14, 2021

Persaud, who has held the role of EVP, Retail since February 2020 , will now be responsible for orchestrating new in-store experiences and operations processes under the retailer’s RxEvolution strategy. Persaud has 25 years of retail experience across multiple channels at companies in both the U.S. and Canada.

Supply Chain Management 278

Supply Chain Management Store Operations Management Promotions 278

Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

Checkout 297

Checkout Payment Services Customer Experience Supermarket 297

Retail TouchPoints

FEBRUARY 19, 2025

Loblaws anticipates similar investment levels over the next five years, leading to more than $10 billion to be invested by 2030, adding to the $8 billion+ Loblaws has already invested in its store network and supply chain since 2020.

Planning 173

Planning Discount Store Supermarket Location 173

Retail TouchPoints

JULY 23, 2020

For the time being, however, 96% of the retailer’s approximately 1,400 stores — operating under the Men’s Warehouse , Jos. Bank , Moores Clothing for Men and K&G brands — have returned to operation after closing due to the pandemic. Although Ulta Beauty announced that it would permanently close 19 stores by Nov.

Location 147

Location Payment Services Planning Store Operations 147

Retail TouchPoints

DECEMBER 16, 2022

Organized retail crime has been on the rise since 2020 and costs retailers an average of $700,000 per $1 billion in sales, according to the National Retail Federation. Solutions up until now have typically involved locking up high-value merchandise, but Lowe’s new technology could allow the company to throw away its padlocks and shelf gates.

Point of Sale 355

Point of Sale Customer Experience ATS Store Operations 355

Retail TouchPoints

JANUARY 11, 2021

While it’s hardly noteworthy that a retailer increased online sales during some of the worst months of COVID, M.Video-Eldorado Group , a 1,039-store electronics and appliance retailer serving more than 250 regions across Russia, did much more than simply funnel products through its suddenly active ecommerce channel. year-on-year.

Payment Services 301

Payment Services Location Fulfillment Customer Experience 301

Retail TouchPoints

FEBRUARY 4, 2025

In response, retailers including Sephora and Rent the Runway signed on to the 15% Pledge in June 2020 , which called for retailers to reserve 15% of their shelf space for Black-owned brands.

Payment Services 214

Payment Services Consumer Store Operations Customer Experience 214

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. If a customer walks into a store and says, ‘My hands are full, ship it to me,’ that’s one experience we have to offer.

Planning 317

Planning Wholesale Customer Experience Store Operations 317

Retail TouchPoints

SEPTEMBER 27, 2023

in 2021 and in line with shrink rates seen in 2020 and 2019. reduced specific stores’ operating hours; 29.7% reduced or altered in-store product selection; and 28.1% closed specific store locations. When calculated as a percentage of total retail sales, shrink represented $112.1 billion in losses, up from $93.9

Sporting Goods 264

Sporting Goods Store Operations Accounting Location 264

Retail TouchPoints

JULY 9, 2024

Sharmeelee Bala Owned by Simon Property Group and Brookfield Asset Management since late 2020 , JCPenney is actively working to retake its place as a leading department store retailer, most notably with a $1 billion turnaround plan unveiled in September 2023. RTP: What about the many areas supporting the customer experience?

Point of Sale 279

Point of Sale Payment Services Customer Experience Department Stores 279

Retail TouchPoints

MARCH 2, 2021

The return rate has always been higher for goods bought online — as much as 3X that of products bought in stores depending on the category, according to research from returns technology provider Optoro. So when ecommerce sales jumped 32% percent year-over-year as they did in Q4 2020, returns also went through the roof.

Returns 328

Returns Merchant Services Drop-Shipping Consumer 328

Independent Retailer

JULY 29, 2022

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

Customer Experience 98

Customer Experience Shrinkage Checkout Inventory Management 98

Retail TouchPoints

JULY 5, 2024

“For years, many in the industry have anticipated this transaction and the benefits it would drive for customers, partners and employees. This is an exciting time in luxury retail, with technological advancements creating new opportunities to redefine the customer experience.”

Department Stores 306

Department Stores Finance Supermarket Accounting 306

Retail TouchPoints

MAY 23, 2022

After nearly a decade of underinvestment in its tech stack, FTD began making significant solution investments in early 2020 centered on its upgraded Mercury HQ (MHQ) solution. Part of FTD’s growth plan is to expand from the approximately 2,000 florist member customers currently using the platform to at least 5,000 within the next two years.

Payment Services 278

Payment Services Customer Experience Fulfillment Point of Sale 278

Retail TouchPoints

OCTOBER 12, 2021

Our team members are a key part of the experience, so we hire enthusiasts and seek to be seen as a friendly, clever ally. While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. Customers have to wait in line, so it can be a difficult experience.

Customer Experience 264

Customer Experience Shipping Location Promotions 264

Retail TouchPoints

SEPTEMBER 30, 2020

The women’s apparel and fashion accessories retailer plans to open additional store locations in markets across the country through the rest of 2020 and into early 2021. The openings had originally been planned for March 2020 but were delayed due to the COVID-19 crisis.

Accessories 290

Accessories Apparel Returns Fashion 290

Retail TouchPoints

JULY 15, 2022

Over a four-week period, Build-A-Bear turned its store locations into micro-fulfillment centers so it could maintain store operations, keep associates working and create a bright spot for consumers navigating uncertainty and stress. Creating Joy Amid Uncertainty.

Fulfillment 306

Fulfillment Shipping Inventory Management Location 306

Retail TouchPoints

JANUARY 12, 2021

While retailers can target and engage with customers online, it’s been a long-time struggle for merchants to convert foot traffic into intelligent data. They provide feedback on customer engagement and brand performance that can help shopping malls and merchants refine their strategies and offerings.

Shopping 288

Shopping Merchant Services Advertising Customer Experience 288

Retail TouchPoints

MARCH 11, 2021

Buoyed by a return to growth in Q4 2020, Adidas has unveiled a new growth strategy that will transform the company into a direct-to-consumer-led business with an emphasis on sustainability. The sportswear company’s new “Own the Game” 5-year growth strategy was unveiled at its Investor and Media Day March 10. More than €1 billion ( $1.2

Planning 232

Planning Wholesale Sporting Goods Accounting 232

Retail TouchPoints

AUGUST 27, 2020

J.Crew Group has reached agreements with its landlords to improve lease terms for its stores, anticipating savings of approximately $70 million in 2020 and approximately $60 million in 2021. The plan provides $400 million in exit financing and $400 million in new term loans.

Finance 348

Finance Planning Store Operations Customer Experience 348

Retail TouchPoints

APRIL 20, 2023

However, Amazon did say that through the pilot of ACX, it already has detected hundreds of matching accounts, where the same counterfeiter tried to create selling accounts on Amazon and at least one other store operator. “We We look forward to supporting this momentous effort with all of the tools that the IPR Center brings to bear.”

Accounting 277

Accounting Store Operations Shopping Customer Experience 277

Retail TouchPoints

JULY 22, 2021

This has increased e-commerce’s share of global retail to 17% in 2020, up from 14% in 2019. At the end of the day, only one certainty remains; the retail industry needs to keep improving its customer experience to stay in the game. . Indeed, Statista predicts ecommerce revenue to reach $563.4 million by 2025, up from $431.6

Payment Services 306

Payment Services Consumer Customer Experience Accounting 306

Retail TouchPoints

JUNE 16, 2023

Dunn originally departed from Walmart and Bonobos in 2020 but did not provide information about the reasons for his departure or his future plans. He will partner with Express CEO Tim Baxter and Bonobos President John Hutchinson to help drive the future of the brand.

Fashion 278

Fashion Customer Experience Planning Management 278

Retail TouchPoints

NOVEMBER 9, 2021

Since the middle of 2020, several of the country’s largest retailers have taken steps to raise associates’ pay. Following are some of the most notable milestones on the road to higher wages: In June 2020 , Target implemented a $15 minimum wage; In January 2021 , Wayfair boosted its minimum wage to $15 per hour for all U.S.

Planning 299

Planning Marketing ATS Store Operations 299

Retail TouchPoints

APRIL 20, 2022

We love creating genuine interactions in our stores and look forward to bringing that experience across the country.” ” Brooklinen’s brick-and-mortar expansion was previously announced after the company raised $50 million in March 2020. At that time its stated goal was reaching the 30 -store mark by 2023.

Planning 296

Planning Shipping Customer Experience Location 296

Retail TouchPoints

OCTOBER 2, 2020

As the company’s chief merchant, he has been responsible for all store and online merchandising departments, merchandising strategy, services and vendor management, marketing and in-store environment. The Home Depot has named Edward “Ted” P. Decker as President and COO, effective Oct.

Promotions 179

Promotions Merchant Services Store Operations Advertising 179

Retail TouchPoints

DECEMBER 8, 2022

The stress of the pandemic sparked a surge in the wine, beer and spirits market: a 2020 RAND Corporation study found that alcohol consumption among adults 30 and older increased by 14%. However, beginning in late 2020, many people started to re-evaluate their habits and explore no- and low-alcohol (NA) beverage options.

Fulfillment 278

Fulfillment Marketing Customer Experience Consumer 278

Retail TouchPoints

MARCH 28, 2023

John Mocadlo From a single-store debut in December 2020, the retailer now operates 17 brick-and-mortar locations along with an ecommerce site and mobile app. He projects that Impossible Kicks will operate a total of 25 stores this year and 35 by 2024. John Mocadlo: We make it an attainable luxury experience.

Customer Experience 276

Customer Experience Fulfillment Fashion Wholesale 276

Retail TouchPoints

OCTOBER 19, 2020

“Adding a Same Day Delivery option is one of the ways we are adapting our 133-year-old company to meet the needs of our modern customers.”. Belk had launched a free contactless curbside pickup service earlier in 2020 that allows shoppers to place their order on Belk.com or the retailer’s mobile app and then pick it up at a store the same day.

Department Stores 290

Department Stores Shopping Merchandise Store Store Operations 290

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Last year, COVID-19 lockdowns that restricted shopping at brick-and-mortar stores sent shoppers online.

Supply Chain Management 264

Supply Chain Management Fulfillment Shipping Consumer 264

Retail TouchPoints

MARCH 19, 2024

Ulta Beauty isn’t the first retailer to take on the challenge of recycling these products’ containers and packaging, but with the chainwide expansion it’s certainly among the largest in terms of scope.

ATS 289

ATS Store Operations Customer Experience Fulfillment 289

Retail TouchPoints

APRIL 3, 2024

The retailer will instead rely more heavily on its smart Amazon Dash Carts , which have been deployed at Fresh stores since 2020 as well as at Amazon subsidiary Whole Foods. The company already had moved the JWO unit out of its retail group and into its AWS cloud computing division.

Merchandise Store 296

Merchandise Store Checkout Supermarket Shopping 296

Retail TouchPoints

JULY 28, 2020

Nominators will be asked how the associate demonstrates exceptional retail performance on the front line, is committed to delivering personalized customer experiences for clients or is achieving admirable results. Finalists will be announced October 6, and winners will be announced in a real-time virtual event on October 22, 2020.

Customer Experience 179

Customer Experience Management Store Operations 179

Retail TouchPoints

AUGUST 5, 2024

In fact, the 2023 Retail TouchPoints Store Operations Survey found that among the 82% of respondents who have armed associates with mobile devices, 59% saw improved employee productivity while 50% saw improved cross-sells and upsells.

Inventory Management 264

Inventory Management Point of Sale Promotions Jewelry 264

Retail TouchPoints

OCTOBER 1, 2022

Sales rose from $13 billion in 2019 to $20 billion in 2020, and cannabis retailers’ status as essential businesses let them introduce new methods of selling to their customers. We also have an unmatched consumer experience in the store so that folks will select us.”.

Customer Experience 328

Customer Experience Consumer Promotions Shopping 328

Retail TouchPoints

DECEMBER 8, 2020

“We are delivering a contactless, fast and enjoyable shopping experience to customers while providing detailed inventory and analytics that make for a very efficient operation for retailers. We are also completely GDPR and CCPA compliant, so no customer personal information is disclosed.”.

Shopping 321

Shopping Checkout Payment Services Consumer 321