Retail TouchPoints

DECEMBER 16, 2022

Organized retail crime has been on the rise since 2020 and costs retailers an average of $700,000 per $1 billion in sales, according to the National Retail Federation. Solutions up until now have typically involved locking up high-value merchandise, but Lowe’s new technology could allow the company to throw away its padlocks and shelf gates.

Point of Sale 308

Point of Sale Customer Experience ATS Store Operations 308

Retail TouchPoints

SEPTEMBER 27, 2023

in 2021 and in line with shrink rates seen in 2020 and 2019. reduced specific stores’ operating hours; 29.7% reduced or altered in-store product selection; and 28.1% closed specific store locations. When calculated as a percentage of total retail sales, shrink represented $112.1 billion in losses, up from $93.9

Sporting Goods 250

Sporting Goods Store Operations Location Accounting 250

Retail TouchPoints

JULY 9, 2024

Sharmeelee Bala Owned by Simon Property Group and Brookfield Asset Management since late 2020 , JCPenney is actively working to retake its place as a leading department store retailer, most notably with a $1 billion turnaround plan unveiled in September 2023. RTP: What about the many areas supporting the customer experience?

Point of Sale 266

Point of Sale Payment Services Customer Experience Department Stores 266

Retail TouchPoints

JANUARY 11, 2021

While it’s hardly noteworthy that a retailer increased online sales during some of the worst months of COVID, M.Video-Eldorado Group , a 1,039-store electronics and appliance retailer serving more than 250 regions across Russia, did much more than simply funnel products through its suddenly active ecommerce channel. year-on-year.

Payment Services 235

Payment Services Location Fulfillment Customer Experience 235

Retail TouchPoints

SEPTEMBER 30, 2020

The women’s apparel and fashion accessories retailer plans to open additional store locations in markets across the country through the rest of 2020 and into early 2021. The openings had originally been planned for March 2020 but were delayed due to the COVID-19 crisis.

Accessories 280

Accessories Apparel Returns Fashion 280

Retail TouchPoints

JULY 22, 2021

This has increased e-commerce’s share of global retail to 17% in 2020, up from 14% in 2019. At the end of the day, only one certainty remains; the retail industry needs to keep improving its customer experience to stay in the game. . Indeed, Statista predicts ecommerce revenue to reach $563.4 million by 2025, up from $431.6

Payment Services 298

Payment Services Consumer Customer Experience Accounting 298

Retail TouchPoints

AUGUST 27, 2020

J.Crew Group has reached agreements with its landlords to improve lease terms for its stores, anticipating savings of approximately $70 million in 2020 and approximately $60 million in 2021. The plan provides $400 million in exit financing and $400 million in new term loans.

Finance 338

Finance Planning Store Operations Customer Experience 338

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. If a customer walks into a store and says, ‘My hands are full, ship it to me,’ that’s one experience we have to offer.

Planning 248

Planning Wholesale Customer Experience Store Operations 248

Retail TouchPoints

JULY 5, 2024

“For years, many in the industry have anticipated this transaction and the benefits it would drive for customers, partners and employees. This is an exciting time in luxury retail, with technological advancements creating new opportunities to redefine the customer experience.”

Department Stores 273

Department Stores Finance Supermarket Accounting 273

Retail TouchPoints

OCTOBER 12, 2021

Our team members are a key part of the experience, so we hire enthusiasts and seek to be seen as a friendly, clever ally. While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. Customers have to wait in line, so it can be a difficult experience.

Customer Experience 238

Customer Experience Shipping Location Promotions 238

Retail TouchPoints

JULY 15, 2022

Over a four-week period, Build-A-Bear turned its store locations into micro-fulfillment centers so it could maintain store operations, keep associates working and create a bright spot for consumers navigating uncertainty and stress. Creating Joy Amid Uncertainty.

Fulfillment 270

Fulfillment Shipping Inventory Management Location 270

Independent Retailer

JULY 29, 2022

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

Customer Experience 82

Customer Experience Shrinkage Checkout Inventory Management 82

Retail TouchPoints

MARCH 2, 2021

The return rate has always been higher for goods bought online — as much as 3X that of products bought in stores depending on the category, according to research from returns technology provider Optoro. So when ecommerce sales jumped 32% percent year-over-year as they did in Q4 2020, returns also went through the roof.

Returns 271

Returns Merchant Services Drop-Shipping Consumer 271

Retail TouchPoints

NOVEMBER 9, 2021

Since the middle of 2020, several of the country’s largest retailers have taken steps to raise associates’ pay. Following are some of the most notable milestones on the road to higher wages: In June 2020 , Target implemented a $15 minimum wage; In January 2021 , Wayfair boosted its minimum wage to $15 per hour for all U.S.

Planning 273

Planning Marketing ATS Store Operations 273

Retail TouchPoints

MAY 23, 2022

After nearly a decade of underinvestment in its tech stack, FTD began making significant solution investments in early 2020 centered on its upgraded Mercury HQ (MHQ) solution. Part of FTD’s growth plan is to expand from the approximately 2,000 florist member customers currently using the platform to at least 5,000 within the next two years.

Payment Services 231

Payment Services Customer Experience Fulfillment Point of Sale 231

Retail TouchPoints

DECEMBER 8, 2020

“We are delivering a contactless, fast and enjoyable shopping experience to customers while providing detailed inventory and analytics that make for a very efficient operation for retailers. We are also completely GDPR and CCPA compliant, so no customer personal information is disclosed.”.

Shopping 317

Shopping Checkout Payment Services Consumer 317

Retail TouchPoints

JANUARY 12, 2021

While retailers can target and engage with customers online, it’s been a long-time struggle for merchants to convert foot traffic into intelligent data. They provide feedback on customer engagement and brand performance that can help shopping malls and merchants refine their strategies and offerings.

Shopping 235

Shopping Merchant Services Advertising Customer Experience 235

Retail TouchPoints

OCTOBER 19, 2020

“Adding a Same Day Delivery option is one of the ways we are adapting our 133-year-old company to meet the needs of our modern customers.”. Belk had launched a free contactless curbside pickup service earlier in 2020 that allows shoppers to place their order on Belk.com or the retailer’s mobile app and then pick it up at a store the same day.

Department Stores 263

Department Stores Shopping Merchandise Store Store Operations 263

Retail TouchPoints

DECEMBER 8, 2022

The stress of the pandemic sparked a surge in the wine, beer and spirits market: a 2020 RAND Corporation study found that alcohol consumption among adults 30 and older increased by 14%. However, beginning in late 2020, many people started to re-evaluate their habits and explore no- and low-alcohol (NA) beverage options.

Fulfillment 241

Fulfillment Customer Experience Marketing Consumer 241

Retail TouchPoints

JUNE 16, 2023

Dunn originally departed from Walmart and Bonobos in 2020 but did not provide information about the reasons for his departure or his future plans. He will partner with Express CEO Tim Baxter and Bonobos President John Hutchinson to help drive the future of the brand.

Fashion 229

Fashion Customer Experience Planning Management 229

Retail TouchPoints

MARCH 19, 2024

Ulta Beauty isn’t the first retailer to take on the challenge of recycling these products’ containers and packaging, but with the chainwide expansion it’s certainly among the largest in terms of scope.

ATS 239

ATS Store Operations Customer Experience Fulfillment 239

Retail TouchPoints

APRIL 20, 2023

However, Amazon did say that through the pilot of ACX, it already has detected hundreds of matching accounts, where the same counterfeiter tried to create selling accounts on Amazon and at least one other store operator. “We We look forward to supporting this momentous effort with all of the tools that the IPR Center brings to bear.”

Accounting 226

Accounting Store Operations Shopping Customer Experience 226

Retail TouchPoints

MARCH 11, 2021

Buoyed by a return to growth in Q4 2020, Adidas has unveiled a new growth strategy that will transform the company into a direct-to-consumer-led business with an emphasis on sustainability. The sportswear company’s new “Own the Game” 5-year growth strategy was unveiled at its Investor and Media Day March 10. More than €1 billion ( $1.2

Planning 187

Planning Wholesale Sporting Goods Accounting 187

Retail TouchPoints

JULY 21, 2020

“Today’s significant investment will position us for future growth and make Walmart Canada even better for our associates and our customers,” said Horacio Barbeito, President and CEO of Walmart Canada in a statement. “We More than 150 of Walmart Canada’s 408 stores are targeted for renovation.

Fulfillment 221

Fulfillment Payment Services Beauty and Health Checkout 221

Retail TouchPoints

OCTOBER 1, 2022

Sales rose from $13 billion in 2019 to $20 billion in 2020, and cannabis retailers’ status as essential businesses let them introduce new methods of selling to their customers. We also have an unmatched consumer experience in the store so that folks will select us.”.

Customer Experience 292

Customer Experience Consumer Promotions Shopping 292

Retail TouchPoints

AUGUST 5, 2024

In fact, the 2023 Retail TouchPoints Store Operations Survey found that among the 82% of respondents who have armed associates with mobile devices, 59% saw improved employee productivity while 50% saw improved cross-sells and upsells.

Inventory Management 234

Inventory Management Point of Sale Promotions Jewelry 234

Retail TouchPoints

SEPTEMBER 1, 2020

COVID-19 has changed how customers feel about shopping — they’re afraid. According to an April 2020 C+R Research report , 60% of American consumers are terrified of going to a grocery store and 73% are shopping less in person. billion in April 2020, and it’s unclear whether in-store sales will ever return to pre-pandemic levels.

Shopping 273

Shopping Consumer Management Accounting 273

Retail TouchPoints

APRIL 3, 2024

The retailer will instead rely more heavily on its smart Amazon Dash Carts , which have been deployed at Fresh stores since 2020 as well as at Amazon subsidiary Whole Foods. The company already had moved the JWO unit out of its retail group and into its AWS cloud computing division.

Merchandise Store 237

Merchandise Store Checkout Supermarket Shopping 237

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Last year, COVID-19 lockdowns that restricted shopping at brick-and-mortar stores sent shoppers online.

Supply Chain Management 223

Supply Chain Management Fulfillment Shipping Inventory Management 223

Retail TouchPoints

MAY 5, 2023

growth at Bloomingdale’s stores during the same period. Conversion rates also are “significantly above mall locations and customer experience scores on layout and neatness of the store, ease of the checkout process and availability of colleagues are 25 to 30 points higher,” Gennette said during the company’s Q4 2022 earnings call in March.

Department Stores 252

Department Stores Checkout Location Planning 252

Retail TouchPoints

AUGUST 7, 2020

Initial traffic reports, beginning when the pandemic broke internationally in January 2020 to present day, outline consumer behavior in countries farther into the COVID-19 timeline than the U.S. Below are takeaways from China and South Korea’s recovery from the COVID-19 pandemic: Global Traffic Insights: Looking At China And South Korea.

Consumer 253

Consumer Store Operations Finance Apparel 253

Retail TouchPoints

JANUARY 3, 2025

Its really essential to ensure that youre selling the product that matches what the customer is looking for. Combining Education and Customer Service Since its official launch in 2020, the Jointly app has notched half a million downloads, and monthly average user figures are in the tens of thousands , said Kooi.

Consumer 221

Consumer Management Store Operations Customer Experience 221

Retail TouchPoints

APRIL 3, 2024

By programming your displays to showcase user-generated content, like brand mentions or customer reviews, you tap into a stream of authenticity and relevance. This reflects real-life customer experiences with your products and encourages others to engage with your brand on social media platforms.

Promotions 257

Promotions Customer Experience Point of Sale Accessories 257

Retail TouchPoints

JULY 28, 2020

Nominators will be asked how the associate demonstrates exceptional retail performance on the front line, is committed to delivering personalized customer experiences for clients or is achieving admirable results. Finalists will be announced October 6, and winners will be announced in a real-time virtual event on October 22, 2020.

Customer Experience 147

Customer Experience Management Store Operations 147

Retail TouchPoints

MARCH 28, 2023

John Mocadlo From a single-store debut in December 2020, the retailer now operates 17 brick-and-mortar locations along with an ecommerce site and mobile app. He projects that Impossible Kicks will operate a total of 25 stores this year and 35 by 2024. John Mocadlo: We make it an attainable luxury experience.

Customer Experience 218

Customer Experience Fulfillment Fashion Wholesale 218

Retail TouchPoints

FEBRUARY 27, 2024

Pet Supplies Plus and DoorDash will offer same-day delivery of pet products from all 720 of the retailer’s stores. Since launching the Pets vertical in 2020, DoorDash has more than 400,000 pet products available for on-demand delivery,” said Fuad Hannon, VP of New Verticals at DoorDash in a statement.

Supermarket 224

Supermarket Store Operations Customer Experience ATS 224

Retail TouchPoints

DECEMBER 14, 2020

The industry has come a long way from the scramble of March 2020, when essential retailers’ shelves were empty and non-essential retailers had to revamp their entire business models. Experience Will Be Top of Mind in the Post-COVID Environment. Production is No Longer a Challenge, but Logistics Remain Strained.

Shopping 289

Shopping Merchant Services Fulfillment Returns 289