Retail TouchPoints

MARCH 30, 2022

From the large spike of social platform users and increased time spent online to measurement fluctuations, everyone has developed new behaviors and preferences within the social space. 2020’s lockdowns forced brands to get creative with their digital presence as well as how they service their customers. Convenience.

Social Commerce 324

Social Commerce Payment Services Checkout Shopping 324

Retail TouchPoints

DECEMBER 7, 2021

Direct-to-consumer (DTC) brands have a unique advantage in that they own the entire customer experience — and perhaps most important, all the data that is generated along with it. million loss in Q3 2020. RECOMMENDED LISTENING: Riding the Social Commerce Wave. Instead, they will focus on scaling social commerce.

Social Commerce 259

Social Commerce Consumer Marketing Advertising 259

Retail TouchPoints

JUNE 3, 2021

Even if brands and retailers don’t have a physical store, they have an opportunity to create a seamless customer-focused experience that spans across their branded ecommerce sites, marketplaces and even social channels. We did more sales in November and December 2020 than in all of 2019. In fact, it is going to be a $13.8

Merchant Services 361

Merchant Services Social Commerce Marketing Consumer 361

Inside Retail

NOVEMBER 29, 2023

At a time when consumers are conscious of spending, especially in the lead-up to the holiday period, offering more value through tailored customer experiences for free is key to getting consumers to purchase through certain retail channels.

Customer Experience 130

Customer Experience Fashion Returns Shipping 130

Inside Retail

JUNE 7, 2021

In the era of direct-to-consumer, social commerce, performance marketing and marketplace plays, you’d be forgiven for thinking that apps belong in 2011. You must take the time to carefully map and understand your customers’ relationship with your brand and enhance that relationship as part of a broader brand and digital strategy.

Social Commerce 245

Social Commerce Consumer Promotions Customer Experience 245

Retail TouchPoints

FEBRUARY 23, 2021

In pure COVID-19 nature, brands across the retail industry underwent a rapid transition to the digital-first space during 2020; and a lot of first-time online shoppers were activated. This, coupled with the rise of social commerce, has indicated major potential for retailers to adopt social advertising into their marketing mix.

Advertising 297

Advertising Social Commerce Consumer Marketing 297

Retail TouchPoints

DECEMBER 22, 2021

After a sharp contraction in 2020, luxury is back in business, with Bain & Company forecasting that sales of personal luxury goods will finish out the year 29% higher than last year, at $324.3 Much to their surprise they actually like it — and so do their customers. billion — a 1% increase from pre-pandemic times in 2019.

Social Commerce 277

Social Commerce Consumer Shopping Marketing 277

Retail TouchPoints

JULY 19, 2022

Pinterest ’s role in the world of social media is blurry — consumers use the platform very differently than they do Instagram or TikTok, for example. But following a series of major strategic moves, the role Pinterest hopes to play in the burgeoning realm of social commerce is crystal clear.

Shopping 246

Shopping Social Commerce Merchant Services Fashion 246

Retail TouchPoints

MAY 13, 2021

billion ) buoyed by the consolidation of the Sun Art supermarket business, in which Alibaba took a controlling stake in October 2020. We will continue to focus on customer experience and value creation through innovation, as we pursue our mission to make it easy to do business anywhere in the digital era.”. billion yuan ( $109.5

Home Furnishings 241

Home Furnishings Merchant Services Supermarket Social Commerce 241

Inside Retail

NOVEMBER 28, 2022

This year, over 102 million people will buy via social platforms in the US alone and by 2025, global sales via social commerce will exceed US$1.2 Among consumers – and not just Millennials – social commerce is gaining significant traction, growing three times as fast as overall e-commerce.

Social Commerce 130

Social Commerce Merchant Services Payment Services Fulfillment 130

Retail TouchPoints

APRIL 4, 2022

Having a solid retail platform also helps with growth, she added, commenting on the brand’s 2020 chainwide launch in Target stores. Nearly 10,000 attendees crowded into the Mandalay Bay Hotel in Las Vegas for Shoptalk 2022, held March 27-30, to walk the exhibit hall floor and hear from more than 280 speakers.

Social Commerce 277

Social Commerce Consumer Marketing ATS 277

Retail TouchPoints

JANUARY 27, 2021

Zeroing in on Gen Z and millennial customers specifically, the MeUndies brand, products and content emphasize inclusivity, body positivity and transparency, according to Founder and CEO Jonathan Shokrian. “We How 2020 has shaped Shokrian as a business leader. Why the pandemic gave MeUndies a competitive advantage.

Consumer 295

Consumer Apparel Fulfillment Planning 295

Retail TouchPoints

APRIL 25, 2022

As social shopping becomes more popular , retailers will need to align their return policies to accommodate these purchase patterns. While social commerce is a great way for brands to connect with their customers and tie their brand image with the right influencers, it will of course lead to more impulse purchases,” said Davies.

Returns 289

Returns Shopping Promotions Social Commerce 289

Retail TouchPoints

JANUARY 4, 2021

In 2020, the company evolved from e.l.f. Below, Budhraja shares: What 2020 has taught the e.l.f. Beauty team; How the company’s success with TikTok has inspired more marketing experiments; and How the emphasis on “clean beauty” is driving product and brand innovation. In November 2020, e.l.f. Cosmetics to e.l.f.

Beauty and Health 264

Beauty and Health Consumer Health & Wellness Marketing 264

Retail TouchPoints

NOVEMBER 5, 2021

Additionally, while Wayfair operates brick-and-mortar stores, it sees its strongest opportunities in digital commerce. million during the same period in 2020. million profit in Q3 2020. “As In Q3 2021, Wayfair generated $3.1 million in revenue, down from $3.8

Shopping 264

Shopping Consumer Social Commerce Customer Experience 264

Retail TouchPoints

NOVEMBER 3, 2021

Well, the video sharing app is rapidly changing the face of discovery opportunities and influencer marketing, and instantly improves the customer experience in the world of cross-channel retailing. Are you thinking of using TikTok for your retail brand? His focus is on holistic approaches to projects with comprehensive phasing.

Consumer 246

Consumer Accounting Customer Experience Marketing 246

Retail TouchPoints

AUGUST 19, 2020

The working group, which operates under the governance of Khronos Group and has support from retail industry giants including Target, IKEA, Wayfair and Shopify, released a high-level summary of its Asset Creation Guidelines in July, with the goal of publishing a full version of the guidelines later in 2020. Complexities Piled On Complexities.

Apparel 345

Apparel Consumer Social Commerce Customer Experience 345

Small Biz Trends

JULY 8, 2021

According to a report from the National Retail Federation, the US retail sales in 2020 grew 6.7% trillion to GDP in 2020, reports the US Bureau of Economic Analysis. trillion during 2020 ( NRF ). US retail sales depressed during the first two quarters of 2020 due to COVID-19, but things started to improve with the 3rd quarter.

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138

Retail TouchPoints

NOVEMBER 16, 2020

To put the 2020 numbers in perspective, Adobe projects that all U.S. Singles Day 2020 also signaled that high-end brands have found a profitable home on China’s giant marketplaces; nearly 200 participated this year. “A Singles Day — which actually began its first phase on Nov. 1 — generated $74.1 billion (U.S.)

Fulfillment 259

Fulfillment Consumer Marketing Shopping 259

Retail TouchPoints

FEBRUARY 19, 2021

The initiative grew out of Foot Locker’s June 2020 commitment of spending $200 million over five years toward enhancing the lives of associates and customers in the Black community. The Sole List Class of 2021 will be amplified across the retailer’s social channels and will include videos introducing the honorees’ work.

Apparel 289

Apparel Location Accessories Planning 289

Retail TouchPoints

JANUARY 15, 2021

Evaluating 2020 Metrics and Planning for 2021. Plan for a post-mortem/end-of-year review: This is where you take a look at 2020 performance and document what went well, what went not-so-well and how you can improve. To measure NPS, you can outsource automated software like Delighted or Trustpilot. Review them and adjust for next year.

Payment Services 165

Payment Services Promotions Shipping Planning 165

Retail TouchPoints

JULY 2, 2021

Following the murder of George Floyd in May 2020, brands and retailers were eager to show solidarity and support. – Shrenik Sadalgi, Director, R&D, Wayfair, from the session: How Wayfair and Sally Beauty use AR & 3D to Drive Inspiration, Confidence and a Cutting-Edge Customer Experience. “As

Merchant Services 200

Merchant Services Customer Experience Marketing Consumer 200

Inside Retail

FEBRUARY 27, 2023

From 2020-22, retailers took the opportunity to accelerate their digital transformations. For many, this meant bringing forward investments in e-commerce to sustain a level of sales activity. Sales Mobile commerce has become the norm and social commerce has grown, especially as Gen Z become young adults with their own spending power.

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Inside Retail

FEBRUARY 15, 2024

The purchase price represents about $10 per share and an approximately 44 per cent premium to ContextLogic’s closing stock price on February 9, but it is a tiny fraction of the company’s US$14 billion value at the time of its initial public offering in 2020.

Merchant Services 130

Merchant Services Customer Experience Consumer Shopping 130

Retail TouchPoints

SEPTEMBER 8, 2020

Through the remainder of 2020, Olivela will continue to lean into its philanthropic mission, with different themes for each month that will be activated with content and engagement across channels. Olivela IRL successfully meets consumers’ content cravings.

Consumer 130

Consumer Beauty and Health Fashion Fulfillment 130

Retail TouchPoints

SEPTEMBER 8, 2020

Through the remainder of 2020, Olivela will continue to lean into its philanthropic mission, with different themes for each month that will be activated with content and engagement across channels. Olivela IRL successfully meets consumers’ content cravings.

Consumer 130

Consumer Beauty and Health Fashion Fulfillment 130

A1 Retail

NOVEMBER 18, 2021

Over a third (36%) of consumers are planning to spend more than in 2020, an average of £363 over the weekend . In-person shopping will increase this year, but majority of consumers plan to shop online and more people than ever will use social channels to make purchases.

Social Commerce 40

Social Commerce Beauty and Health Planning Accessories 40

Retail Next

APRIL 1, 2021

While the last years fueled massive improvements in researching, browsing, selecting, purchasing, returning and/or exchanging on mobile devices, tablets and desktops, the current transformation brings more intelligence and continuity to customer experiences with retailers, where the store is a fundamental part of the process. .

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40

Retail Geek

APRIL 7, 2023

We also briefly discuss e-commerce in Brazil, around Jason’s recent trip to São Paulo. In one sense a little jealous because I believe there’s a lot of digital experiences that get held back in the US because it’s such a pain in the neck to pay for stuff.

Merchant Services 52

Merchant Services Payment Services Social Commerce Advertising 52

Retail TouchPoints

NOVEMBER 18, 2020

A lot of these things would have been niche projects in in any other year besides 2020, but some of these are really truly scalable meaningful parts of our business for Q4,” said Brommers. However, this creates a new challenge in maintaining an optimal customer experience, particularly in touch-sensitive retailing segments like grocery.

Customer Experience 276

Customer Experience Kiosk Clienteling Fulfillment 276

Retail Geek

JANUARY 6, 2023

12:35] Look it was an early social commerce player as far as leveraging Pinterest and things that you could do with. Rationalizing the stores there was way too much discount so there’s a lot of work to do, but I got really excited about the opportunity and wound up agreeing to stay on as exact chair in January 2020.

Merchant Services 52

Merchant Services Consumer Fashion Marketing 52

Retail TouchPoints

JULY 9, 2020

However, new estimates from the Boston Consulting Group published in May revealed that global luxury sales could fall by between $85 and $120 billion in 2020 — a 29% drop that slows a decade of growth across luxury categories, according to Sarah Willersdorf, Global Head of Luxury at Boston Consulting Group. “In

Clienteling 311

Clienteling Consumer Accounting Boutique 311

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 189

Consumer Payment Services Fulfillment Advertising 189

Retail Geek

OCTOBER 6, 2022

We also discuss the latest news (and controversies) around Facebook and TikTok pulling back from some social commerce initiatives (and pressing forward with others). 31:44] Social commerce still has a bunch of avenues like live streaming does not appear to be a high volume one in the US and then later in the month.

Social Commerce 52

Social Commerce Merchant Services Shopping Promotions 52

Retail Geek

JULY 9, 2021

You know at least three and maybe four of them are all like cumulatively what I would call Commerce right like you taught you know. [25:10] 25:10] What big trends am I talking a lot with with clients about it since its creators as micro influencers its video driven Commerce its. Social commerce and the the sleeper is.

Shipping 98

Shipping Merchant Services Fulfillment Wholesale 98

Retail TouchPoints

OCTOBER 20, 2020

While the 99 speakers at the 2020 Retail Innovation Conference , held Oct. How long will it take to administer a vaccine once it’s approved? How will the election affect the country’s mood and its economy? How many other retailers will go bankrupt — and will one of them be mine?

Merchant Services 165

Merchant Services Shopping Consumer Business Communication 165

Retail TouchPoints

JULY 20, 2021

Today, customers expect their chosen brands to recognize their potential as impactful cultural entities and use their influence to speak out on important causes. API adoption will be the way forward for ecommerce brands to develop and nurture their customer experience investment and remain plugged into the evolving digital neighborhood.

Consumer 260

Consumer Shopping Customer Experience Social Commerce 260