Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

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Checkout Payment Services Customer Experience Supermarket 297

Retail TouchPoints

MARCH 11, 2021

retail executives whose stores offered at least one method of store-based online order fulfillment — revealed that the pandemic triggered a 5X increase in ecommerce volume in 2020 compared to the same period in 2019. View the Point-of-Sale Software for High-Touch Retailers Buyers’ Guide to learn more about the report.

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Fulfillment Inventory Management Returns Point of Sale 321

Retail TouchPoints

JUNE 2, 2022

The Mashgin system, branded as “Smart Checkout,” relies on AI-powered technology that can improve customer checkout time up to 400%. Circle K intends to use the self-checkout technology to enhance the customer experience, shorten lines and allow associates to prioritize assisting customers.

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Checkout Payment Services Customer Experience Location 328

Retail TouchPoints

JANUARY 11, 2021

While it’s hardly noteworthy that a retailer increased online sales during some of the worst months of COVID, M.Video-Eldorado Group , a 1,039-store electronics and appliance retailer serving more than 250 regions across Russia, did much more than simply funnel products through its suddenly active ecommerce channel. year-on-year.

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Payment Services Location Fulfillment Customer Experience 301

Retail TouchPoints

MARCH 3, 2022

We look forward to the continued rollout of self-checkout as part of our transformation strategy that includes technology investments to improve the customer experience.” These tech upgrades are part of the retailer’s three -year, $250 million growth plan announced in October 2020.

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Checkout Customer Experience Location Planning 246

Inside Retail

JANUARY 14, 2025

In February 2020, the previous CEO and chairman Jeff Gennette announced the launch of a three-year turnaround strategy dubbed Polaris. If you arent creating a wonderful customer experience and you dont have a developed brand love, eventually the customer is not going to continue to stay with [you], he told Inside Retail.

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Planning Department Stores Customer Experience Point of Sale 130

Retail TouchPoints

JULY 8, 2022

In an increasingly competitive marketplace, retailers are now facing the challenge of capturing and maintaining market share and keeping their customers loyal. The good news is that since its global popularization in 2020, Buy Now Pay Later (BNPL) has become a real game-changer for merchants looking to boost their business.

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Merchant Services Payment Services Point of Sale Checkout 277

Inside Retail

APRIL 29, 2023

As Australians adopt the latest digital payment methods, the future of frictionless, automated transactions will offer a completely new customer experience. 3 This acceptance of digital payments supports greater convenience and increases pressure on organisations to offer digital and mobile-first customer payment experiences.

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Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

JULY 8, 2021

The companies will jointly invest in new customer experiences, events, marketing and on-premise advertising at Westfield shopping centers across the country, with plans to take the partnership global in the coming months. million customers have set up an Afterpay Card to shop in person since the solution went live in fall 2020.

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Promotions Advertising Returns Customer Experience 264

Retail TouchPoints

OCTOBER 7, 2020

At the beginning of 2020, Hudson kicked off its deployment of the Flooid platform to provide a new backbone for all transactions across its 1,010 travel convenience stores and specialty retail, which includes proprietary book and tech stores, duty-free shops and food and beverage concessions. We had people who knew what they were doing.

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Payment Services Point of Sale Specialty Retailers Customer Experience 214

Retail TouchPoints

AUGUST 5, 2024

The Paper Store promises top-notch customer service in its 100+ brick-and-mortar stores, with associates helping shoppers choose from its widely varied assortment of apparel, accessories, jewelry, water bottles and even packaged food from Stonewall Kitchen (along with paper, pens and school supplies, of course).

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Inventory Management Point of Sale Promotions Jewelry 264

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. If a customer walks into a store and says, ‘My hands are full, ship it to me,’ that’s one experience we have to offer.

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Planning Wholesale Customer Experience Store Operations 317

Independent Retailer

JULY 29, 2022

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

Customer Experience 98

Customer Experience Shrinkage Checkout Inventory Management 98

365 Retail

MAY 19, 2021

Cleverly, the display of images highlighted the special bond between the brand and its customers throughout time. At the start of 2020, nine in ten Brits said they were nostalgic for the past, according to a YouGov survey. Everything changed in 2020, according to IBM’s 2020 U.S. Then, it’s El Dorado all the way!

Customer Experience 104

Customer Experience Shopping Consumer Point of Sale 104

Retail TouchPoints

MAY 23, 2022

After nearly a decade of underinvestment in its tech stack, FTD began making significant solution investments in early 2020 centered on its upgraded Mercury HQ (MHQ) solution. Part of FTD’s growth plan is to expand from the approximately 2,000 florist member customers currently using the platform to at least 5,000 within the next two years.

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Payment Services Customer Experience Fulfillment Point of Sale 278

Retail TouchPoints

APRIL 20, 2022

billion worldwide in 2020, and thanks to a 27.25% compound annual growth rate, the budding industry (no pun intended) is expected to reach $54.41 For approximately two decades, Cookies and Dr. “Our budtenders meet and walk with customers, populating their order on a tablet before heading to the cash desk for checkout.”

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Marketing Location Customer Experience Consumer 354

Retail TouchPoints

APRIL 3, 2024

The retailer will instead rely more heavily on its smart Amazon Dash Carts , which have been deployed at Fresh stores since 2020 as well as at Amazon subsidiary Whole Foods. The company already had moved the JWO unit out of its retail group and into its AWS cloud computing division.

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Merchandise Store Checkout Supermarket Shopping 296

Retail TouchPoints

JULY 21, 2020

“Today’s significant investment will position us for future growth and make Walmart Canada even better for our associates and our customers,” said Horacio Barbeito, President and CEO of Walmart Canada in a statement. “We More than 150 of Walmart Canada’s 408 stores are targeted for renovation.

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Fulfillment Payment Services Beauty and Health Checkout 239

Retail TouchPoints

JULY 27, 2020

Earlier this year, we released a report, titled “The Best Vision is Insight,” outlining our predictions for the top retail trends of 2020. Faster checkouts can reduce long lines conditioned by social distancing, while the greater cleanliness associated with contactless appeals to consumers reluctant to touch anything at the point-of-sale.

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Retail Trends Payment Services ATS Checkout 243

Retail TouchPoints

AUGUST 2, 2021

Afterpay VP of Retail Alex Fisher discussed the company’s roadmap during a 2020 Retail Remix podcast.]. For Afterpay’s part, this gives them entrée into a larger class of merchants that maybe had not used Square previously, and it could give them leverage into a broader enterprise market in the future.”.

Merchant Services 317

Merchant Services Payment Services Checkout Finance 317

Retail TouchPoints

FEBRUARY 5, 2021

Holiday season 2020 has come to an end, so what now? Having systems that can provide visibility into all stages in an integrated way is critical to ensuring a positive customer experience and subsequent customer loyalty. Ultimately, planning for holiday season 2021 begins with the recap of holiday season 2020.

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Payment Services Returns Specialty Retailers Promotions 232

Retail TouchPoints

DECEMBER 23, 2021

Design for retail experiences is a hot topic of conversation, especially as shoppers return to stores for the holiday season, still under the influence of a COVID pandemic. Or it’s a harsh sounding story, with the continuous ringing and beeping of cash registers at point of sale.

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Payment Services Location Consumer Customer Experience 279

Retail TouchPoints

APRIL 3, 2024

By programming your displays to showcase user-generated content, like brand mentions or customer reviews, you tap into a stream of authenticity and relevance. This reflects real-life customer experiences with your products and encourages others to engage with your brand on social media platforms.

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Promotions Customer Experience Point of Sale Accessories 279

Retail TouchPoints

JULY 12, 2022

The improvements were based on customer feedback, improved computer vision and sensor fusion technology and backend development and testing that included baking the carts in an oven and freezing them in a freezer to test their ability to withstand harsh weather conditions.

Payment Services 295

Payment Services Shopping Marketing Accounting 295

Retail TouchPoints

APRIL 16, 2021

Even before 2020, brick-and-mortar retailers had been fighting a fierce battle against leading ecommerce players. First, they need to reimagine their baseline requirements, and then turn their attention to taking their customer experience to the next level. Re-thinking the in-person experience.

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Consumer Point of Sale Shopping Marketing 237

Inside Retail

MARCH 6, 2023

In 2020, we relaunched the website, and that allowed us to accelerate during Covid-19. We also announced our partnership with Porsche in 2020. For us, that clientele side and customer experience is really key. We also like to offer our clients money-can’t-buy experiences to thank them for shopping with Tag Heuer.

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Boutique Wholesale Clienteling Point of Sale 264

Retail TouchPoints

AUGUST 29, 2023

We began offering the option for customers to go online to make an appointment for a store visit in 2010, debuted the MyVerizon app in 2011 and began offering BOPIS (buy online, pick up in-store) in 2016. We also believe that when it’s used properly it can level up the customer experience in our eight channels.

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Payment Services Accounting Customer Experience Point of Sale 275

Retail TouchPoints

SEPTEMBER 9, 2020

Beyond the backend systems for online retail and distribution, there is a tremendous amount of technology investment and deployment at the point of interaction (rather than what we might have called the point of sale). Despite the declines in retail spending in 2020, this market remains the single largest purchaser of displays.

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Department Stores Point of Sale Location Marketing 253

Inside Retail

JULY 1, 2021

Perhaps one of the biggest buzzwords of 2020 was ‘omnichannel’, as it became increasingly clear to retailers that they needed to offer customers more options on how and where they want to shop, whether it’s offering ship-from-store, click-and-collect, view instore inventory online or reserve-in-store.

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Shipping Point of Sale Customer Experience Fulfillment 182

Inside Retail

APRIL 30, 2024

However, in an increasingly digital world, the brand recognised the need to evolve its retail experience to meet the demands of modern consumers. In 2020, Tattarang, a prominent Australian investment group, acquired RM Williams with a vision to propel the brand into the digital age while preserving its heritage.

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Checkout Clienteling Customer Experience Inventory Management 147

Retail TouchPoints

AUGUST 18, 2022

Buy now, pay later (BNPL) was the trendiest way to pay for all those lockdown purchases back in 2020. Also known as pay-over-time or pay-in-4 installment plans, BNPL offers consumers the chance to split up the cost of major purchases directly at the point of sale.

Merchant Services 278

Merchant Services Payment Services Consumer Point of Sale 278

Retail TouchPoints

JUNE 1, 2022

billion spent in March 2020, or about 10% of all grocery sales. . By March 2022, this had declined to $8.7 As shoppers are increasingly headed back to stores, online purchases will settle to some lower number, likely closer to the $6.5 Delivery to home is in decline.

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Checkout Location Shopping Consumer 299

Retail TouchPoints

APRIL 12, 2024

Back in 2020, Walgreens was sued in class action for improperly taxing protective face masks in Pennsylvania. While the damages to any one taxpayer are very small, the aggregate harm for applying tax incorrectly in many locations for multiple products for a long period of time can be substantial.

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Payment Services Checkout Shipping Point of Sale 255

Retail TouchPoints

MAY 4, 2021

Powell and CEO Charlie Cole, both of whom started at the company in early 2020, are part of a “new team charged with giving the brand its groove back, and that requires tech investment,” Powell said in an interview with Retail TouchPoints.

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Drop-Shipping Shipping Fulfillment Point of Sale 269

Retail TouchPoints

JUNE 4, 2021

A Capgemini report , COVID-19 and the Age of the Contactless Customer Experience , noted that “the trend towards touchless interactions is reflected strongly in retail spending patterns over the course of the pandemic.” in April 2020, but online retailers saw an 8.4% increase in sales during the same period.

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Payment Services Consumer Point of Sale Shopping 179

Retail TouchPoints

MAY 31, 2021

The COVID-19 pandemic has definitely made its mark on the retail industry, with more than 8,000 brick-and-mortar stores shutting down in 2020. Combined with point of sale systems and sales data, this can lead to improved merchandising, in-store displays and increased sales. Customer Demographics.

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Store Layout Kiosk Point of Sale Advertising 165

I Vend

SEPTEMBER 23, 2020

September 23, 2020 – CitiXsys, developer of the enterprise retail management solution, iVend Retail, is being recognised for supporting the global retail community with a 2020 Tech Cares Award from TrustRadius. Our SaaS solutions empower retailers to provide exceptional customer experiences throughout the entire shopper journey.

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Fulfillment Point of Sale Management Promotions 52