Frank Mayer

MAY 10, 2021

teams with the Illinois-based cannabis dispensary on a self-service kiosk program for the business’s multiple locations. GRAFTON, WI – Consume Cannabis Company, a cannabis retailer that operates seven dispensaries throughout Illinois and Michigan, partnered with kiosk designer and manufacturer Frank Mayer and Associates, Inc.

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Retail TouchPoints

JANUARY 25, 2021

A Capgemini survey of more than 4,800 consumers and over 950 executives from 12 major economies noted that “touchless interfaces have become integral to the customer experience in a health- and-safety conscious world, and the pandemic is offering a unique opportunity to accelerate the use of voice-based interfaces in physical settings.”

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Retail TouchPoints

FEBRUARY 23, 2022

From early 2020 to mid-2021, the percentage of retail chains offering curbside pickup surged from a miniscule 7% to a staggering 51%. Additionally, 66% of retail executives who responded to design:retail’s survey indicated that they spent time and capital updating the fronts of their stores to accommodate in-store pickup experiences.

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Frank Mayer

OCTOBER 12, 2020

While more shoppers return to stores, retail self-service kiosks offer the safe contactless experience and endless aisle options they now seek. Before we dive into how self-service kiosks can assist retail, though, it’s important to address the more pressing concern about the industry first. The Retail Elephant in the Room.

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Retail TouchPoints

SEPTEMBER 15, 2020

based on customer data and behavior; Personalize engagement to improve the customer experience (CX) and reduce fraud; Reduce the likelihood of returns through technology; and Optimize the handling of returned merchandise. Despite the financial impact of the pandemic, Sobie is optimistic about the remainder of 2020.

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Retail TouchPoints

MAY 31, 2021

The COVID-19 pandemic has definitely made its mark on the retail industry, with more than 8,000 brick-and-mortar stores shutting down in 2020. Retailers can also review historical footage to decide where they should position staff, signage or kiosks offering free face masks. So what does the future hold? Contact Tracing.

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Inside Retail

MARCH 17, 2024

McDonald’s mobile app; its human-less, order-taking kiosks; its digitised menus that change based on trends, the weather and more; and even its generative AI — together, these enable McDonald’s to eke out additional sales and efficiencies worth billions of dollars to the company, which has 40,000 locations in roughly 100 countries. “We

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Frank Mayer

AUGUST 3, 2021

Not only are quick service restaurants rolling out food lockers at their locations, but Amazon has been offering customers a secure place for packages to be delivered for years now with its Amazon Hub Locker program. Key Benefits of Smart Locker Solutions for Customers. What is a Smart Locker System?

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Inside Retail

MARCH 27, 2025

The duo partnered with EV Foods, a New York-based electric mobile vending platform, to launch their first electric-powered coffee cart in Williamsburg at the iconic Wythe Diner building in August 2020. As of October 2024, the coffee chains network has grown to encompass 44 locations in the US and 40 locations in its secondary market, the UK.

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Inside Retail

JANUARY 3, 2023

As Restaurant Brands International accelerates its store roll-out program across Asia Pacific, the company is focusing on enhancing the customer experience, including market-specific menu adaptations, building its own delivery network and introducing a new brand to the region.

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Hyken

JULY 16, 2021

We all know that the retail landscape changed massively in 2020. To compete, brick and mortar stores have to do whatever they can to provide excellent customer experiences with every contact they have. Your staff can walk up to a customer, scan their items, and off they go.

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Frank Mayer

JUNE 17, 2021

2020 proved to be a dichotomy for the grocery industry. Self-service technologies like grocery kiosks and smart lockers can provide the kind of customer service that prompts shopper loyalty. Grocery kiosks can eliminate the need for these oversized books and outdated order sheets.

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Indigo 9 Digital

AUGUST 2, 2022

It is an initiative aimed at connecting online and offline retail and digitizing stores in order to provide a better customer experience. Alipay, founded by Alibaba, is an online payment app that had 711 million monthly active users as of June 2020. It is the world’s largest online payment platform with more users than PayPal.

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Inside Retail

JULY 17, 2022

The concept of Data Lab came about as the brand saw the need for the extension of all our efforts in research and development of innovative solution capabilities to enhance retail processes that benefit the consumer experience across Decathlon stores globally. IR: Can you tell us what is involved in the partnership with Conexus Studio?

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Inside Retail

JANUARY 11, 2022

Innovation, adaptability and swift implementation were the bywords for surviving 2020 and continue to be drivers for the sector. We’ve been working on some exciting, different delivery initiatives designed to enhance customer experience even further, which we’ll look to roll out over the next year across both TGI Fridays and Sporting Globe.

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A1 Retail

DECEMBER 8, 2021

The Naturally Fast Food brand has introduced Adyen Giving charity donation service for payments on its new in-store kiosks. The new feature enables customers to donate directly to LEON’s chosen charity when making payments on digital kiosks in-store. Our partnership with LEON has developed a lot over the last year.

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Inside Retail

OCTOBER 11, 2023

million before going public in 2020. (It The future of DTC, particularly for smaller and premium providers, seems to lie in leveraging technology to unlock omnichannel experiences across channels. At the same time, challenges around building relationships with consumers, particularly around product experiences, remain.

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Indigo 9 Digital

MAY 10, 2023

While McDonald’s may seem like a traditional brand it has made great strides in modernizing its customer experience. From adding digital ordering kiosks in restaurants to creating one of the most widely used mobile apps in the retail sector many companies are taking cues from McDonald’s. Rewards for your data.

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Indigo 9 Digital

MARCH 10, 2022

Like many retailers it is also focused on digitally enabled customer experiences as a way to stand out from the crowd. Panera Bread launched the monthly subscription in 2020 and subscribers receive unlimited hot coffee, iced coffee, and hot tea for that monthly fee. Well, if $8.99

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Retalon

AUGUST 20, 2019

This is because today’s competitive advantage in retailing can often come down to the customer experience. This could involve physical and online outlets, as well as kiosks, mobile apps, social media, and 3rd-party marketplaces. Creating a Consistent and Unified Customer Experience.

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