Retail TouchPoints

JUNE 2, 2021

The pandemic put pressure on every retailer’s website, but GNC faced a unique obstacle: the company had rolled out a revamped ecommerce site in January 2020, just in time for social distancing and lockdowns to cause a massive shift toward online ordering. Because we were only 60 days in, there was instability with the site,” said Hamby.

Drop-Shipping 299

Drop-Shipping Fulfillment Customer Experience Shipping 299

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. In 2020, 62% of consumers had made that kind of switch. Other brands recycle donated or returned items into new products.

Drop-Shipping 289

Drop-Shipping Returns Shipping Consumer 289

Retail TouchPoints

AUGUST 22, 2024

It’s been a collective effort across teams to really unify the experience.” Building the Foundational Groundwork Like many retailers, Sephora’s first big move into omnichannel fulfillment was in 2020, when it launched buy online, pick up in-store (BOPIS). The retailer even ran a flash shipping program as early as 2015.

Fulfillment 276

Fulfillment Drop-Shipping Shipping Customer Experience 276

Retail TouchPoints

MARCH 3, 2022

Flash sales can help retailers boost revenue, attract new customers and enhance loyalty with existing customers. billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. Consider that in the U.S.,

Merchant Services 246

Merchant Services Drop-Shipping Payment Services Shipping 246

Retail TouchPoints

NOVEMBER 9, 2021

Kearney expects holiday 2021 ecommerce sales to hit $206 billion , an increase of 12% to 13% over the previous year — and that’s on top of the 32% year-over-year surge in digital sales recorded by Adobe Analytics in 2020. For curbside, retailers should work with the shopping centers for a central pickup/drop-off spot.”.

Fulfillment 306

Fulfillment Drop-Shipping Shipping Consumer 306

Retail TouchPoints

DECEMBER 6, 2021

This removes the cost and complexity of shipping furniture pieces for photoshoots, which is particularly difficult right now due to supply chain issues, as well as the difficulty of getting all the necessary staff in the same place at the same time. Creating the virtual showrooms was a fairly intuitive process.

Drop-Shipping 264

Drop-Shipping Home Furnishings Shipping Management 264

Inside Retail

JULY 25, 2021

Customer experience and digital transformation expert Damian Madden refers to the new generation of art buyers as ‘art-lennials’. . “An In 2020, we grew two-and-a-half times in two months. The rise of the art-lennial. April and May were a tipping point, and from there we really haven’t looked back.”.

Drop-Shipping 246

Drop-Shipping Consumer Shipping Marketing 246

Retail TouchPoints

DECEMBER 3, 2020

Retailers and industry experts have been forecasting a 2020 holiday season dominated by ecommerce almost since the world started taking COVID-19 seriously, and results from “Cyber Weekend,” or BFCM (Black Friday/Cyber Monday), effectively made their case. Shopper Yield data revealed that spend per consumer increased 36.3%

Drop-Shipping 205

Drop-Shipping Consumer Merchant Services Shipping 205

Retail TouchPoints

JUNE 10, 2020

Due to the coronavirus, retailers saw a drop in returns abuse in the early part of 2020, driven primarily by the drop in transactions overall. Wardrobing has a negative impact on the merchants — driving up shipping and replacement costs while also impacting what can be returned and sold at full price.

Returns 179

Returns Merchant Services Drop-Shipping Customer Experience 179

Retail TouchPoints

AUGUST 16, 2021

Returns provide brands and retailers the opportunity to delight their customers. market saw over $400B in returns in 2020. This was rendered possible as retailers and brands offered low-cost shipping, unlimited holding periods and easy returns. But not all brands and retailers are seizing this opportunity.

Returns 336

Returns Drop-Shipping Consumer Management 336

Retail TouchPoints

AUGUST 24, 2020

One of the more jaw-dropping retail statistics of the past few months is the more than 400% increase in Walmart shopping app downloads. in the first quarter of 2020. They have plenty of room to offer great discounts, and will be more confident about their shipping guarantees as well.

Comparison Shopping 260

Comparison Shopping Drop-Shipping Fulfillment Planning 260

Retail TouchPoints

NOVEMBER 3, 2020

In terms of overall sales, I’ve seen predictions for 2020 ranging from flat with 2019 to a 2% to 3% increase. Because of the dramatic increase in online/DTC sales, the order profile has changed more to shipping individual packages to consumers. The worst thing you can do is take the order and not be able to ship it.

Drop-Shipping 200

Drop-Shipping Merchant Services Fulfillment Shipping 200

Inside Retail

FEBRUARY 11, 2024

During her time at Lululemon, which spanned 13 years from 2012 to 2020, Shaughnessy led over 40 stores and oversaw the brand’s national wholesale and community presence in ANZ. LSKD was recently named ‘Business of the Year’ in the 2024 Telstra Best of Business Awards. It also took home the award for outstanding growth.

Planning 264

Planning Drop-Shipping Customer Experience Wholesale 264

Retail TouchPoints

MAY 4, 2021

Powell and CEO Charlie Cole, both of whom started at the company in early 2020, are part of a “new team charged with giving the brand its groove back, and that requires tech investment,” Powell said in an interview with Retail TouchPoints.

Drop-Shipping 269

Drop-Shipping Shipping Fulfillment Point of Sale 269

Retail TouchPoints

JULY 10, 2020

Shoppers making online purchases in new categories are valuable targets, but the search advertising space was growing increasingly crowded even before the pandemic caused a surge in online shopping, according to Sidecar’s 2020 Benchmarks Report: Google Ads in Retail. In contrast, paid search clicks dropped 12%.

ATS 221

ATS Advertising Drop-Shipping Shopping 221

Retail Focus

JUNE 9, 2023

What this highlights is an opportunity for the retail industry that is waiting to be grabbed – combining physical stores and digital technology to provide enhanced or brand-new and innovative customer experiences. And, a brand that is leading the pack is Gymshark. over the previous two years.

Drop-Shipping 130

Drop-Shipping Customer Experience Apparel Shipping 130

Cisco Retail

APRIL 22, 2021

Reflecting on the nexus of Cisco’s product takeback and reuse program a year and a half after we relaunched it, Cisco VP of Global Distribution Sales Andrew Sage explains, “We wanted to make it as easy for our customers and partners to [send back old equipment] as it is to take recycling to the end of the driveway.”

Drop-Shipping 135

Drop-Shipping Returns Shipping Management 135

Inside Retail

FEBRUARY 28, 2022

Whilst 2020 was about dealing with the outcomes of the acceleration of e-commerce and omnichannel, in 2021, retailers were trying to cope with a perfect storm of demand and supply issues, including international shipping uncertainty, loss of capacity, increased costs – even a lack of containers and pallets.

Fulfillment 130

Fulfillment Drop-Shipping Planning Management 130

Inside Retail

JANUARY 26, 2022

With luxurious touches, such as a VIP area with velvet chairs, a personal shopping service, and free domestic shipping for in-store customers, Nicholas calls it “one of the most elegant stores” she has ever seen. In the US, women are more averse to a drop-crotch pant, which in Australia is more common.

Fashion 130

Fashion Drop-Shipping Boutique Markdowns 130

Retail Minded

MARCH 31, 2021

If you’re running out of stock or shipping to the wrong addresses on a regular basis, these mishaps are often down to ineffective workflows or human error. . For online brands, these delivery mistakes will not win you any favor with customers – it will quickly erode their trust in your brand and you can count out any repeat business.

Merchant Services 92

Merchant Services Drop-Shipping Fulfillment Shipping 92

Retail Gazette

OCTOBER 5, 2023

With the cost-of-living crisis at the forefront of shoppers’ minds, it’s no surprise so shoppers have jumped ship from the traditional big four supermarkets to discounters. Store expansion may have slowed for Aldi last year and it seems to have quietly dropped its long-term goal of having 1,200 stores by 2025.

Supermarket 115

Supermarket Grocer Drop-Shipping Planning 115

Indigo 9 Digital

SEPTEMBER 1, 2022

But in 2020 Marks & Spencer opened up its website to outside apparel brands. In a small pilot that took place in October of 2020, where Marks & Spencer sold womenswear brand Nobody’s Child on its website, Marks & Spencer found that close to 10% of customers who bought the brand were new to Marks & Spencer womenswear.

Drop-Shipping 95

Drop-Shipping Markdowns Planning Grocer 95

Hyken

NOVEMBER 11, 2022

Even before the pandemic, usage of QR codes increased by 96% between 2018 and 2020, highlighting its importance in this digital era. QR codes are commonly used for payments and advertisements and are effortlessly offering a contactless solution to customers. QR codes in customer service: How effective is it?

Payment Services 55

Payment Services Drop-Shipping Customer Experience Returns 55

Retail Geek

DECEMBER 7, 2020

They are able to see the carrier shipping performance for all those clients and provide aggregate data that gives us insight into holiday shipping performance, also known as #shipageddon. Episode 249 of the Jason & Scot show was recorded live on Monday, December 7th, 2020. Transcript.

Shipping 69

Shipping Drop-Shipping Fulfillment Merchant Services 69

Independent Retailer

MARCH 17, 2022

According to UN trade and development experts UNCTAD, the ecommerce sector contributed a drastic three percent increase (from 16% to 19%) to all retail sales in 2020. The price of manufacturing and shipping has increased to reflect the lack of labor, supply of goods, and transportation space. Growing ecommerce ( >$26.7

Returns 52

Returns Drop-Shipping Shipping Wholesale 52

365 Retail

OCTOBER 18, 2022

UK residents reported a blanket increase in parcel problems across the nation since the previous 12-month period, with 12% of people reporting a parcel lost or stolen, up from 7% between May 2020 and April 2021. Nowadays, most customers anticipate a specific day or time for their deliveries. Global parcel loss and theft.

Drop-Shipping 57

Drop-Shipping Shipping Shopping Customer Experience 57

Retail Geek

OCTOBER 29, 2021

Jason: [2:13] Yeah all that’s gone now it’s just a chunk of aluminium but I’m excited to get mine I have a little jealousy because I feel like we both ordered early on launch day and I think yours already shipped is that true. So and it’s a very. [49:23] So and it’s a very. [49:23]

Advertising 52

Advertising Merchant Services Payment Services Finance 52

Retail TouchPoints

SEPTEMBER 9, 2020

According to thredUP ’s 2020 Resale Report , “online thrifting is a bright spot in the broader COVID retail slump. In the wake of COVID-19, resale of high-value jewelry increased 22X more than low-value jewelry in May and June 2020 as compared to March and April, according to the 2020 Resale Report from The RealReal.

Jewelry 254

Jewelry Drop-Shipping Consumer Accounting 254

Retail Geek

APRIL 7, 2023

In one sense a little jealous because I believe there’s a lot of digital experiences that get held back in the US because it’s such a pain in the neck to pay for stuff. 48:14] You know Amazon talked about how they’re seeing that they now have 600,000 skews that they ship in 90 markets same day. [48:24]

Merchant Services 52

Merchant Services Payment Services Social Commerce Advertising 52

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). In retail, omnichannel fulfillment is the process of getting products to customers across many different channels (delivery from DC, drop-shipping, in-store pickup, contactless pick-up, etc.). That’s the billion dollar question.

Fulfillment 41

Fulfillment Drop-Shipping Shipping Returns 41

Retail Geek

OCTOBER 4, 2021

That helps somewhat but the biggest cargo ships can’t even fit in these ports right so I Long Beach the one of the most advanced Sports we have certainly the most advanced on the West Coast, um. [37:27] Space on these boats that are coming over because of some of the rest of the supply chain that will talk about so. [27:46]

Drop-Shipping 64

Drop-Shipping Shipping Consumer Fulfillment 64

Mass Relators

OCTOBER 13, 2021

To continue their dominance, brick-and-mortar retailers must focus on the customer purchase experience. Online grocery shopping was already growing during January and February of 2020, up 20% to 30% over the same months in the previous year. Category performance based on year-over-year change (2020 vs. 2019) in dollar sales.

Supermarket 52

Supermarket Drop-Shipping Consumer Shopping 52

Retail Geek

MARCH 11, 2022

you know some some different perspectives and some novel stuff and I did record a couple podcast there so listeners have that to look forward to will drop those over the next few weeks and so some good. it’s kind of like a multi-channel shipping solution so they’ve you and I have long.

Drop-Shipping 52

Drop-Shipping Shipping Fulfillment Merchant Services 52

Mass Relators

NOVEMBER 15, 2021

To continue their dominance, brick-and-mortar retailers must focus on the customer purchase experience. Online grocery shopping was already growing during January and February of 2020, up 20% to 30% over the same months in the previous year. During the pandemic, no retail format grew as much as internet retailers.

Grocer 40

Grocer Supermarket Drop-Shipping Consumer 40

Retail Bound

MAY 22, 2022

According to the Bureau of Labor Statistics, retail establishments in the United States in Q3 2020 were 1,045,422, up 4,801 over the previous quarter — the highest Q3 retail establishment count in the last decade. Since then, levels have dropped to 15% — higher than pre-pandemic but lower than the highest levels in early 2020.

Drop-Shipping 52

Drop-Shipping Finance Consumer Apparel 52

Retail Geek

OCTOBER 6, 2022

The bigwigs from the cpgs many of which were also at grocery shop so so it was a lot of back-and-forth but you’re right grocery shops a spin-off of shop talk which is old-school a spin-off of a show called money 2020 if you’re really. Scot: [50:37] Yeah I had a drop cam and I can never get the nest thing took over and.

Social Commerce 52

Social Commerce Merchant Services Shopping Dead-Stock 52

Retail TouchPoints

MARCH 17, 2021

Holiday 2020 was unlike any other for ecommerce growth. This massive increase put significant strains on the supply chain as well as shipping and delivery. By October that number had only dropped to 66% — a clear indication that people were still very much looking to get their orders as soon as possible.

Drop-Shipping 191

Drop-Shipping Shipping Beauty and Health Fulfillment 191