Remove 2020 Remove Clienteling Remove Social Commerce
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How Social Commerce, Same-Day Delivery and Live Chat are Driving Sephora’s Omnichannel Evolution

Retail TouchPoints

For those who are a bit fuzzy on social media history, that equates to 16 years. In that time, Bojanowski has seen her fair share of shifts and transformations in the business, but even still 2020 stood out, as it did for many retail executives. I could see that sort of clienteling aspect come into it.

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Poshmark Rolls Out New Tools to Help Brands Connect with its 80M Users

Retail TouchPoints

Poshmark has been piloting the Brand Closet program since 2020 with a number of large-scale brands. Now the offering is open to brands and retailers of all sizes, enabling them to engage more deeply with the platform’s 80 million users through limited-time product drops, one-to-one clienteling and Posh Parties.

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How Luxury Brands Are Responding To COVID Tension With Innovation

Retail TouchPoints

However, new estimates from the Boston Consulting Group published in May revealed that global luxury sales could fall by between $85 and $120 billion in 2020 — a 29% drop that slows a decade of growth across luxury categories, according to Sarah Willersdorf, Global Head of Luxury at Boston Consulting Group. “In Source: Gucci).

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How American Eagle, Kroger and Snap are Reinventing Customer Experiences for a COVID Age

Retail TouchPoints

A lot of these things would have been niche projects in in any other year besides 2020, but some of these are really truly scalable meaningful parts of our business for Q4,” said Brommers. Kroger Tailors Frictionless Offerings for Specifics of Individual Stores.