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Behind the demise of Harrolds: A cautionary tale or singular case?

Inside Retail

Notably, Harrolds was a latecomer to e-commerce, only launching an online shopping site in 2020. “The market continues to be challenged with striking a balance between the convenience of digital shopping and the sensory richness of in-person engagement, which high-end luxury shoppers value when making buying decisions,” Gray said.

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Chico’s Adds Two-Hour Delivery in Partnership With Walmart GoLocal

Retail TouchPoints

The two-hour delivery option builds on the same-day delivery partnership Chico’s entered with Roadie during the 2020 holiday season. The fashion brand has continued building out its digital offerings in 2021 with the launch of StyleConnect , a clienteling and mobile checkout tool, and the appointment of Jay Topper as Chief Digital Officer.

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How Neiman Marcus is Using Next-Gen Tech to Deliver on its Century-Old Promise

Retail TouchPoints

And that is in addition to solutions developed in-house like the CONNECT clienteling app, and acquisitions like that of digital styling platform Stylyze, which NMG bought in 2021. CONNECT was actually developed before COVID and we deployed it in [early] 2020,” recounted Kupbens. “It A visualization of how the Stylyze platform works.

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French Contemporary Fashion Brand Brings Rental Service to U.S.

Retail TouchPoints

Following the early 2020 launch of its clothing rental service in France, ba & sh has expanded Borrow on Ba-sh.com to the U.S. Consumers can directly search the Borrow collection or discover items available for rental browsing the website. Those available for rental in the selected size and color will display a “Borrow” button.

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Chico’s Taps the Power of Personal Connections to Virtually Connect Associates and Shoppers

Retail TouchPoints

In 2018, the brand partnered with Salesfloor to deploy a new mobile platform for associates — known as StyleConnect — combining clienteling and mobile checkout with a customer-facing interface embedded on the retailer’s ecommerce site. In 2020, we significantly beat our StyleConnect sales plan with strong double-digit growth,” she added.

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Kesslers London Directors Acquire Genesis Mannequins

365 Retail

This acquisition, following their 2020 purchase of Proportion London, marks a significant milestone in the company’s journey toward innovation and sustainability in retail solutions. This space will showcase the brand’s innovative designs and serve as a hub for engaging with existing and new clientele.

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As Microsoft shuts stores in China, are authorised retailers still relevant?

Inside Retail

The strategy aligns with Microsoft’s global retail plan announced in 2020, which involved closing most of its physical Microsoft Store locations worldwide,” the research manager said. “By exiting physical retail, Microsoft aims to streamline operations for greater efficiency and focus on higher-margin products and services.