Remove 2020 Remove Checkout Remove Kiosk
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Has Amazon Finally Cracked the Code for Grocery Retailing?

Retail TouchPoints

In 2020 my beloved local Fairway went under, and for five years the store space has languished, sitting dark and empty alongside several other shuttered chains: Modells , Subway (although somehow the Kohls has survived). The Dash Cart exit lane sits between self-checkout and manned checkout lanes.

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Delek Implements Contactless Self-Checkout at 70 Convenience Stores

Retail TouchPoints

Delek US Holdings will implement AI-powered self-checkout at more than 70 Delek DK convenience stores in Texas by late summer 2021, through a partnership with Mashgin. Mashgin’s autonomous self-checkout is 300% faster, frictionless, and social distance-friendly. Mobile wallet usage rose 60% to account for 9.6%

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The Rise of Micro Markets in Airports

Retail TouchPoints

The travel and tourism industry went through a shock in 2020, with the COVID-19 pandemic leading to a decrease in passenger traffic and significant economic challenges for airports. This, combined with workforce shortages, has caused airports to move more toward automation, with self-service check-in kiosks, baggage drops and mini stores.

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The Future of Retail and AI

Retail TouchPoints

Some are testing delivery robots, others self-serve mobile kiosks, and some are simply retrofitting flagship, high-traffic locations with AI cameras and sensors. Which impulse items are people buying at checkout? As the pandemic continued, those retailers doubled down on their investments.

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Speech Technology Helps Retailers Deliver on Consumer Expectations for Contactless Shopping Experiences

Retail TouchPoints

And consumer adoption of this technology continues to rise, with Edison Research estimating that 76 million people will own smart speakers in 2020, up from 7 million in 2017. Some of the strategies retailers can use to do this include automated screen kiosks with integrated voice and speech recognition technology.

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Making Fulfillment a Revenue Driver: 6 Ways Design and Tech Can Collaborate

Retail TouchPoints

From early 2020 to mid-2021, the percentage of retail chains offering curbside pickup surged from a miniscule 7% to a staggering 51%. In CPG and electronics specifically, Nicholson has seen a surge in in-store vending machines and loaded kiosks, like those that many airports are now outfitting their terminals with.

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Can Self-Service Kiosks Offer Support In Today’s Retail Conditions?

Frank Mayer

While more shoppers return to stores, retail self-service kiosks offer the safe contactless experience and endless aisle options they now seek. Before we dive into how self-service kiosks can assist retail, though, it’s important to address the more pressing concern about the industry first. The Retail Elephant in the Room.

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