Retail TouchPoints

JANUARY 2, 2025

After moving aggressively into direct sales in 2020 and 2021, Nike had to begin rekindling wholesale relationships with retailers including DSW and Macys in late 2023.

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Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

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Retail TouchPoints

MARCH 7, 2025

For companies looking to protect this metric, a digital incentive can appeal to customers without the same revenue hit. Reward Actions Both Before and After the Purchase Discounts tend to be a one-and-done proposition, effectively beginning and ending at checkout.

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Retail TouchPoints

JULY 27, 2020

Here are the top five ways retail will evolve in 2020: Loyalty Breaks With Tradition. Leading retailers recognize the need to build dynamic relationships that extend far beyond traditional loyalty programs heading into 2020. But crucially, that’s not the exclusive role of online experiences. Retailers are already responding.

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Retail TouchPoints

DECEMBER 8, 2020

The AI-powered autonomous shopping experience just got bigger, in the form of a 4,000-square-foot hybrid convenience market called AI Go in Shanghai. The store combines a manned checkout with the use of computer vision as part of checkout-free shopping powered by AiFi Solutions.

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Inside Retail

JUNE 3, 2021

Shoppers will switch loyalties to retailers who offer a seamless click and collect experience. Here are some best practices that will help you create an excellent click and collect customer experience. Buy online, pick-up in-store fraud rose by 55 per cent in the first half of 2020, according to the Forter Fraud Attack Index.

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Retail TouchPoints

FEBRUARY 16, 2023

CoStar Group, a commercial real estate firm, estimates there were a record-breaking 12,200 brick-and-mortar store closures in 2020 as a result of the pandemic. The retail industry had to reimagine ways to reach customers that sparked a digital transformation. It has been estimated that U.S.

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Retail TouchPoints

MARCH 11, 2021

retail executives whose stores offered at least one method of store-based online order fulfillment — revealed that the pandemic triggered a 5X increase in ecommerce volume in 2020 compared to the same period in 2019. 2 motivator for future store visits by customers, second only to the need for same-day products.

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Retail TouchPoints

APRIL 3, 2024

The retailer will instead rely more heavily on its smart Amazon Dash Carts , which have been deployed at Fresh stores since 2020 as well as at Amazon subsidiary Whole Foods. The company already had moved the JWO unit out of its retail group and into its AWS cloud computing division.

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Retail TouchPoints

JULY 21, 2020

“Today’s significant investment will position us for future growth and make Walmart Canada even better for our associates and our customers,” said Horacio Barbeito, President and CEO of Walmart Canada in a statement. “We More than 150 of Walmart Canada’s 408 stores are targeted for renovation.

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Retail TouchPoints

AUGUST 17, 2022

Automation provides efficiency by consolidating your backend processes and therefore improves the customer experience. in 2020 and likely to keep climbing. Returns in ecommerce are inevitable, but utilizing an automated returns solution makes it simple to turn them into a positive experience. Callum Campbell, Linnworks.

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Independent Retailer

JULY 29, 2022

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

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Retail TouchPoints

JULY 29, 2021

In that time, Bojanowski has seen her fair share of shifts and transformations in the business, but even still 2020 stood out, as it did for many retail executives. Retail TouchPoints (RTP): With all the new services you launched during the pandemic, did you see your customer base shift or expand in any way?

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Retail TouchPoints

JULY 10, 2020

retailers in 2020, from the California Consumer Privacy Act (CCPA) to the United States-Mexico-Canada Agreement (USMCA) and the impact of Chinese tariffs, staying ahead can be the difference in hitting revenue goals. The 2020 shopper will likely not look anything like the shopper of 2030. With many new regulations facing U.S.

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Retail TouchPoints

NOVEMBER 5, 2020

Mannequins, store layout and even music are all curated to express your brand identity and drive a unique customer experience. . A 2020 survey found that 50% of mobile traffic on Amazon was considered to be the new version of “window shopping.” Don’t ignore checkout. Online checkout should be no different.

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Retail TouchPoints

AUGUST 2, 2021

Afterpay VP of Retail Alex Fisher discussed the company’s roadmap during a 2020 Retail Remix podcast.]. BNPL slices the cost of the checkout basket into a few bite-size payments spread over a few months. The deal is a window into how investors see financial services panning out,” Schwartz added.

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Retail TouchPoints

JULY 8, 2022

In an increasingly competitive marketplace, retailers are now facing the challenge of capturing and maintaining market share and keeping their customers loyal. The good news is that since its global popularization in 2020, Buy Now Pay Later (BNPL) has become a real game-changer for merchants looking to boost their business.

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Frank Mayer

JANUARY 14, 2022

Read on to discover three customer experience predictions for the upcoming year. The Hybrid Shopping Experience. As customer experience strategies evolve, omnichannel methods will continue prioritizing the consumer’s demands for ease and accommodation. billion in 2020 to $68.01 Autonomous Checkout.

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Retail TouchPoints

MARCH 5, 2024

The retailer will still offer its free-to-join Target Circle loyalty program and plans to enhance it by providing its 100 million+ members with access to automatic deals applied at checkout. Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021.

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Retail TouchPoints

APRIL 20, 2022

billion worldwide in 2020, and thanks to a 27.25% compound annual growth rate, the budding industry (no pun intended) is expected to reach $54.41 Our budtenders meet and walk with customers, populating their order on a tablet before heading to the cash desk for checkout.” The legal cannabis market was valued at $12.81

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Retail TouchPoints

JUNE 8, 2022

in March 2020 and by 11.2% in April 2020 , while in the U.S. retail sales plunged by 20% from February to April 2020. between 2020 and 2021 in the U.S. and by 10% from 2019 to 2020 in the EU. Facilitating a Seamless Customer Experience with Technology Features.

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Retail TouchPoints

JUNE 8, 2022

in March 2020 and by 11.2% in April 2020 , while in the U.S. retail sales plunged by 20% from February to April 2020. between 2020 and 2021 in the U.S. and by 10% from 2019 to 2020 in the EU. Facilitating a Seamless Customer Experience with Technology Features.

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Merchant Services Payment Services Consumer Checkout 246

Retail TouchPoints

MAY 12, 2021

As we continue to settle into the economic and psychological realities of COVID-19, businesses are evaluating what response tactics worked well in 2020 and where there’s room for improvement to ensure resilience going forward. In partnership with Cushing Terrell, T&C dug deeper into the progress made and what’s still needed down the road.

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Shopping Checkout Location Planning 261

Inside Retail

OCTOBER 19, 2021

As global apparel revenues plummeted almost 20 per cent in 2020, e-commerce has emerged as the silver lining of the fashion industry’s challenging year. E-commerce fashion sales are expected to grow almost 39 per cent between 2020 and 2023. What can retailers do to make the most of this opportunity? Download your free copy.

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Retail TouchPoints

JULY 27, 2020

Earlier this year, we released a report, titled “The Best Vision is Insight,” outlining our predictions for the top retail trends of 2020. Whether click-to-pay for e-Commerce or contactless payments for traditional commerce, efforts to improve online and offline checkout experiences did not originate with COVID-19.

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Retail TouchPoints

JULY 20, 2020

The Groceries from Walmart service is currently available on the Yahoo Mail iOS app and desktop, with plans to add Android service later in 2020. These consumers also can connect their store loyalty card to the app in order to automatically apply saved coupons during the checkout process. Yahoo is owned by Verizon Media.

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Shopping Checkout Consumer Location 207

Retail TouchPoints

FEBRUARY 23, 2022

From early 2020 to mid-2021, the percentage of retail chains offering curbside pickup surged from a miniscule 7% to a staggering 51%. Additionally, 66% of retail executives who responded to design:retail’s survey indicated that they spent time and capital updating the fronts of their stores to accommodate in-store pickup experiences.

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Retail TouchPoints

AUGUST 4, 2023

The travel and tourism industry went through a shock in 2020, with the COVID-19 pandemic leading to a decrease in passenger traffic and significant economic challenges for airports. Consumers are also becoming more exposed to self-checkout options, and they are in turn becoming more normalized and natural.

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Retail TouchPoints

MAY 12, 2022

Additionally, any links that bring a shopper to your site should include a clear path to purchase that makes checkout as smooth as possible. Social commerce is a channel built on convenience, and any friction in the transaction can be enough to kill both that specific purchase and ongoing engagement. The rewards can be worth the challenges.

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Inside Retail

APRIL 30, 2024

However, in an increasingly digital world, the brand recognised the need to evolve its retail experience to meet the demands of modern consumers. In 2020, Tattarang, a prominent Australian investment group, acquired RM Williams with a vision to propel the brand into the digital age while preserving its heritage.

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Retail TouchPoints

FEBRUARY 16, 2021

The power of Amazon and its growth as an advertising platform is driven in many ways by the fact that consumers go to Amazon for all parts of their shopping journey, including product discovery, research, inspiration and then checkout. In fact, 63% of searches that happen online start on Amazon.com.

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Inside Retail

FEBRUARY 4, 2024

Last year, consumer expectations of their digital customer experience also reached new heights. That’s good news for the 84 per cent of consumers who indicated that a broad range of payment options for a faster checkout is either a must-have or nice to have when purchasing 8. However, spending is only part of the picture.

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Retail TouchPoints

MARCH 3, 2022

Flash sales can help retailers boost revenue, attract new customers and enhance loyalty with existing customers. billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. Consider that in the U.S.,

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Retail TouchPoints

MARCH 11, 2022

In-App Checkout — This new native tool will let users complete an entire purchase on Pinterest without leaving the app, much as they’re already able to do on other social platforms like Instagram. Checkout is now available in beta for select Shopify merchants in the U.S., and Pinterest said it will open up additional U.S.

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Retail TouchPoints

DECEMBER 23, 2021

Design for retail experiences is a hot topic of conversation, especially as shoppers return to stores for the holiday season, still under the influence of a COVID pandemic.

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Payment Services Location Consumer Customer Experience 279

Retail TouchPoints

NOVEMBER 26, 2021

According to the 2020 Trustwave Global Security Report, the retail industry was the most targeted sector for cyberattacks for the third year in a row. Get More: Elevating the Customer Experience. Enhanced customer engagement is the goal for many retailers when they imagine the benefits of video data beyond loss prevention.

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Retail TouchPoints

JANUARY 25, 2021

A Capgemini survey of more than 4,800 consumers and over 950 executives from 12 major economies noted that “touchless interfaces have become integral to the customer experience in a health- and-safety conscious world, and the pandemic is offering a unique opportunity to accelerate the use of voice-based interfaces in physical settings.”

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