Retail TouchPoints

DECEMBER 31, 2020

2020 has been an exceptional year for the retail sector, with all businesses having to rapidly adapt in some way or another. These will include faster checkout processes, tailored cross-selling, voice ordering and video content designed to stimulate customers — like virtual gym classes or cooking lessons.

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Retail TouchPoints

NOVEMBER 16, 2020

CVS Pharmacy has implemented touch-free checkout using PayPal and Venmo QR codes at all 8,200 standalone retail locations, reaching a milestone set at the start of the partnership in July 2020. Those without existing PayPal or Venmo accounts can sign up and link their preferred payment method within minutes.

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Retail TouchPoints

JANUARY 2, 2025

After moving aggressively into direct sales in 2020 and 2021, Nike had to begin rekindling wholesale relationships with retailers including DSW and Macys in late 2023.

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Retail TouchPoints

OCTOBER 22, 2020

Target is rolling out multiple initiatives aimed at improving in-store safety during the holiday season, including contactless self-checkout, skip-the-line technology and doubling the number of contactless pickup parking spots. They can then check out with an associate or at self-checkout as they normally would.

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Retail TouchPoints

DECEMBER 8, 2020

The store combines a manned checkout with the use of computer vision as part of checkout-free shopping powered by AiFi Solutions. Consumers shopping autonomously check in using an AiFi app, or they can continue to shop as usual with a cashier at checkout ( check out a video demo here ).

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Retail TouchPoints

MARCH 7, 2025

Reward Actions Both Before and After the Purchase Discounts tend to be a one-and-done proposition, effectively beginning and ending at checkout. Baradoy also led Lightrail – an API payment infrastructure for customer value – as CEO from 2016-2020.

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Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. A checkout-free Chartwells convenience store debuted in November 2020 at its University of Houston location using technology from Standard.

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Retail TouchPoints

JULY 27, 2020

Here are the top five ways retail will evolve in 2020: Loyalty Breaks With Tradition. Leading retailers recognize the need to build dynamic relationships that extend far beyond traditional loyalty programs heading into 2020. But what was a timely quip decades ago is now more relevant than ever.

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Retail TouchPoints

MAY 18, 2022

Mastercard has launched a new Biometric Checkout Program globally that will enable merchants of all sizes to offer contactless biometric checkout experiences based on facial- or palm-based recognition technology. Once registered they will be able to pay via facial recognition at checkout without the need for a card or mobile device.

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Retail TouchPoints

NOVEMBER 10, 2020

While this figure is down $50 from 2019, given 2020’s overall uncertainty, such a slight decline would represent a significant victory. Retailers have reason for cautious optimism this holiday season: shoppers are expected to spend an average of $997.79

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Retail TouchPoints

OCTOBER 12, 2020

Unfortunately, many retailers fall short at checkout. The 2020 holiday season will require attention to other issues, and one of the biggest is staffing. They lack options for Apple Pay and Android Pay, for example, thus requiring customers to manually type in all the data, including a credit card number. Staffing Considerations.

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Consumer Merchant Services Payment Services Shopping 179

Inside Retail

JANUARY 31, 2022

Last month, global supermarket brand Aldi opened its first checkout-free supermarket to the public, following an in-house trial, allowing customers in Greenwich, London, to walk in, pick up their groceries, and walk out without going to a till.

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Retail TouchPoints

FEBRUARY 3, 2021

Following the fall 2020 launch of its Amazon One contactless biometric palm reader in two Amazon Go stores, the retailer has rolled out the technology to a total of eight retail locations throughout the Seattle area, according to reporting in TechCrunch and other publications.

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Retail TouchPoints

APRIL 3, 2024

The retailer will instead rely more heavily on its smart Amazon Dash Carts , which have been deployed at Fresh stores since 2020 as well as at Amazon subsidiary Whole Foods. The company already had moved the JWO unit out of its retail group and into its AWS cloud computing division.

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Retail TouchPoints

DECEMBER 16, 2021

The two-hour delivery option builds on the same-day delivery partnership Chico’s entered with Roadie during the 2020 holiday season. The fashion brand has continued building out its digital offerings in 2021 with the launch of StyleConnect , a clienteling and mobile checkout tool, and the appointment of Jay Topper as Chief Digital Officer.

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Retail TouchPoints

JANUARY 26, 2022

The new shops will feature the same format, including the emphasis on grab-and-go items and everyday essentials as well as the cashierless checkout experience. The larger size won’t be a challenge: in early 2020, Amazon opened a 10,400-square-foot cashierless grocery store in Seattle.

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Retail TouchPoints

MARCH 11, 2021

retail executives whose stores offered at least one method of store-based online order fulfillment — revealed that the pandemic triggered a 5X increase in ecommerce volume in 2020 compared to the same period in 2019. The survey — a hybrid online and computer-aided telephonic interview (CATI) survey of 140+ U.S.

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Retail TouchPoints

JUNE 4, 2021

“Shopify is furthering our position as the connective tissue of commerce by expanding our partnership with Google to help merchants win through improved discovery and a higher-converting checkout,” said a Shopify representative in a statement shared with Retail TouchPoints. Google’s Stated Goal: Democratize Ecommerce.

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Retail TouchPoints

JANUARY 14, 2022

trillion in 2020, while U.S. Additionally, total order count was up almost 10.45% from holiday 2020 levels, according to data from Klaviyo. As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. Usage was up by 40% compared to holiday 2020, while credit card usage dropped 5%.

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Retail TouchPoints

JUNE 24, 2022

“This reimagined space invites customers into the heart of our company, where our artists and designers, data scientists and technologists, sourcing and logistics experts, customer evangelists and futurists will test new store technologies, consumer experiences and product innovations.”. Retail labs aren’t limited to brick-and-mortar companies.

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Retail TouchPoints

JANUARY 14, 2022

retailers sold in November 2020 increased 25% year-over-year , with an additional increase of 106.1% year-over-year in December 2020. . According to Digital Commerce 360 , in 2020 consumers spent $861.12 Retailers around the world rely heavily on gift card purchases. In fact, the number of digital gift cards U.S.

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Merchant Services Payment Services Management Accounting 328

Inside Retail

NOVEMBER 20, 2022

Back in 2020, Amazon opened its first Amazon Go store in Seattle, introducing consumers to the concept of full-size, cashierless grocery stores. If they opt for the autonomous checkout, customers need to use the Rewe app to register at the entrance to the store. All the payments would be done automatically. Already at it in Singapore.

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Retail TouchPoints

MARCH 8, 2021

In the last year, engagement has increased 12X and we saw 171 million shades tried on in 2020 alone, with 88% of guests using GLAMlab regularly.”. Ulta Beauty, along with competitors like Sephora , continue to bet on physical retail.

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Retail TouchPoints

APRIL 5, 2021

According to McKinsey’s 2020 Global Payments Report , a drop of four to five percentage points in the share of global cash transactions was forecast for the end of 2020. It’s no surprise that the figures from 2020 reflect a massive boom for global ecommerce. In China , for example, LPMs generated $43 billion in revenue in 2019.

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Retail TouchPoints

JUNE 29, 2021

This includes adjusting store hours to fit peak shopping times, reallocating inventory to different locations to increase sell-through, and adjusting planograms to remove bottlenecks that lead to longer checkout lines and wait times. Which impulse items are people buying at checkout? What to Expect from AI in Retail Over the Next Year.

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Inside Retail

JUNE 29, 2023

She explained that since 2020, Bunnings has utilised new technologies to redeploy or remove 2.4 She added that the brand is trialling electronic shelf labels across two stores in Victoria and NSW, and is rolling out software and hardware advancements to its self-checkout systems. million hours of task time.

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Checkout Management Location Consumer 130

Retail TouchPoints

FEBRUARY 16, 2023

CoStar Group, a commercial real estate firm, estimates there were a record-breaking 12,200 brick-and-mortar store closures in 2020 as a result of the pandemic. One of the most common complaints customers have is waiting too long in checkout lines. Retail and hospitality industries were hit particularly hard.

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Payment Services Shopping Checkout Customer Experience 275

Inside Retail

FEBRUARY 2, 2025

Invest in shoppable content and seamless checkout features within social media platforms. Rare Beauty, launched by Selena Gomez in 2020, swiftly built traction among Gen Z by blending influencer collaborations, authentic storytelling, and platform-specific content strategies.

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Retail TouchPoints

DECEMBER 1, 2021

higher than 2020’s, although it was not yet back up to 2019 levels (Black Friday 2021 was down 28.3% million shoppers in 2020. and 5% globally versus 2020, according to Salesforce. In comparison, digital product catalogs grew 5% year-over-year in 2020. in 2020, according to Quantum Metric. Store traffic was 47.5%

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Promotions Shopping Consumer Checkout 279

Retail TouchPoints

APRIL 14, 2023

store will soon offer the Amazon Dash Cart, a smart shopping cart that lets shoppers skip the checkout line altogether. The Amazon Dash Carts have been available at Amazon Fresh Stores since 2020 and are now rolling out to select Whole Foods locations — SouthGlenn will be the fourth. Additionally, the SouthGlenn, Colo.

Payment Services 278

Payment Services Checkout Accounting Shopping 278

Retail TouchPoints

AUGUST 17, 2022

in 2020 and likely to keep climbing. This means for every 100 visitors, 69% of visitors will leave the store during the checkout process. Automating incident monitoring helps you identify UX, cart, checkout or payment problems in real time and save you lots of time and money.”. Callum Campbell, Linnworks. In 2021, 20.8%

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Payment Services Advertising Returns Checkout 363

Retail TouchPoints

FEBRUARY 4, 2021

On the surface, 2020 wasn’t a great year for globalization. For example, international online sales conducted through cross-border ecommerce solution eShopWorld (ESW) increased 82% year-over-year in 2020. When the pandemic first emerged on the global stage in March 2020, initial uncertainty caused a dip in international online sales.

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Merchant Services Beauty and Health Consumer Returns 305

Retail TouchPoints

OCTOBER 6, 2020

“It’s also crucial to provide a safe in-store environment where shoppers feel comfortable, through offerings such as contactless checkout and real-time occupancy monitoring to adhere with social distancing guidelines.”. The busiest shopping days are expected to be Black Friday (Nov. 27), Super Saturday (Dec.

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Retail TouchPoints

JULY 8, 2022

The good news is that since its global popularization in 2020, Buy Now Pay Later (BNPL) has become a real game-changer for merchants looking to boost their business. Modern customers want more optionality when it comes to finalizing the checkout process. In this sense, payments have earned their spotlight. The best part? Bottom Line.

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Merchant Services Payment Services Point of Sale Checkout 277

Retail TouchPoints

JANUARY 22, 2021

That was reflected in AEO’s Q4 2020 update, which showed Aerie’s Q4 revenue projected to increase in the high 20% range, while American Eagle’s is expected to decline in the low double digits. Final Q4 and fiscal year 2020 results are expected on March 3. “I billion , up more than $400 million from 2019.

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Retail TouchPoints

AUGUST 2, 2021

Afterpay VP of Retail Alex Fisher discussed the company’s roadmap during a 2020 Retail Remix podcast.]. BNPL slices the cost of the checkout basket into a few bite-size payments spread over a few months. The deal is a window into how investors see financial services panning out,” Schwartz added.

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Retail TouchPoints

MARCH 5, 2024

The retailer will still offer its free-to-join Target Circle loyalty program and plans to enhance it by providing its 100 million+ members with access to automatic deals applied at checkout. Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021.

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