Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Amazon in particular invested more than $60 billion in shipping alone in 2020, helping it maintain blazing fast delivery times, but O’Shea believes its lack of a significant physical store footprint will cause it to lag behind the competition to some degree.

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Fulfillment Drop-Shipping Apparel Shipping 240

Inside Retail

APRIL 22, 2021

billion online in 2020, and many sellers experienced substantial growth in key categories, such as home goods, health and beauty. In the US, for example, eMarketer reports that D2C sales now account for 33% of Nike’s revenue. . Australians spent an unprecedented $50.46 Fulfilment of the future. And now’s the time to get ahead.

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Fulfillment Beauty and Health Advertising Accounting 299

Retail TouchPoints

OCTOBER 28, 2021

Add this product surplus to heightened consumer concern about shipping times and product availability, and you have all the makings of a secondhand-heavy holiday season. Collectively, that would account for approximately $69.2 faster than offline resale and accounting for the majority of all resale by 2026. billion this year.

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Shipping Consumer Accounting Apparel 270

Retail TouchPoints

JANUARY 10, 2022

drop in 2020. “It’s The other complicating factor is you’ve got consumers who are incredibly aware of the supply chain, inventory and shipping challenges that are out there. The rise in traffic compared to 2020 showed that shoppers are starting to return to stores. The top 10 days of the season accounted for 35.8%

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Shopping Drop-Shipping Returns Shipping 266

Retail TouchPoints

OCTOBER 4, 2021

As the United Kingdom hastened to exit from the European Union, restricting access to the European single market that accounted for 50% of imported goods, supply chain disruption was inevitable for UK businesses dependent on EU suppliers. Import and Export — a Brexit Conundrum.

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Shipping Supermarket Consumer Accounting 231

Retail TouchPoints

JULY 27, 2020

Here are the top five ways retail will evolve in 2020: Loyalty Breaks With Tradition. Leading retailers recognize the need to build dynamic relationships that extend far beyond traditional loyalty programs heading into 2020. But what was a timely quip decades ago is now more relevant than ever.

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Retail Trends Payment Services Checkout Sporting Goods 145

Retail TouchPoints

DECEMBER 22, 2020

Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app. Associates there will scan the QR code, print a return label and ship the product back to Walmart.

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Returns Drop-Shipping ATS Shipping 212

Retail TouchPoints

FEBRUARY 4, 2021

Before the NotPetya attack rampaged through Europe in 2017, affecting companies including FedEx and shipping giant Maersk, few people would have thought a vulnerability in a piece of accounting software could create such devastation. Critical vulnerabilities can be found in unexpected places. Those trends are set to continue in 2021.

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Payment Services Shipping Accounting Management 292

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. K eep bots out of your customers’ accounts and checkout.

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Merchant Services Accounting Payment Services Returns 252

Retail TouchPoints

NOVEMBER 4, 2021

toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. Adobe reports that out-of-stock messages are up 172% compared to January 2020 and up 360% from January 2019. Stressed Consumers Spread Out Spending with BNPL.

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Consumer Merchant Services Payment Services Drop-Shipping 254

Retail TouchPoints

FEBRUARY 22, 2021

The mass store closures prompted by COVID-19 in spring 2020 could have spelled disaster for equestrian specialty brand Kerrits , which had operated as a wholesale-only business for over 25 years. The growth from April (2020) was exponential for overall revenue for the business and revenue from email.

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Wholesale Accounting Marketing Outdoor 219

Retail TouchPoints

JUNE 11, 2020

Staff members at the closed stores will be offered new roles with the company, such as handling fulfillment of ship-from-store orders. The retailer expects online sales to account for 25% of its total by 2022, up from 14% in fiscal 2019. Like many retailers, Inditex struggled during Q1 2020. Sales fell 44% to €3.3

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Fulfillment Shipping Accounting Planning 201

Retail Next

FEBRUARY 11, 2020

Shoppers want their orders the next day, with free shipping whenever possible. Here are some of the most significant retail shipping trends to look for in 2020. A SmartHub study found that only 23percent of retailers have a regional distribution model for shipping goods across state and country lines. Freight Factoring.

Shipping 59

Shipping Drop-Shipping Payment Services Supply Chain Management 59

Retail TouchPoints

NOVEMBER 4, 2022

These challenges must not only be accounted for but solved quickly and cheaply. Global ecommerce sales are set to top $5 billion this year and parcel volumes are expected to swell to 175 million parcels shipped. Today’s consumers expect fast, free deliveries.

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Shipping Fulfillment Consumer Shopping 244

Retail TouchPoints

MARCH 3, 2022

billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. That includes frictionless payments and checkout and fast shipping options. Account takeover fraud trends pose additional risks. Consider that in the U.S.,

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Merchant Services Drop-Shipping Payment Services Shipping 215

Retail TouchPoints

NOVEMBER 9, 2021

” Building on the platform’s Certified Refurbished program, which debuted in October 2020, eBay Refurbished now includes multiple condition grades and a wider range of price points on like-new products.

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Returns Sporting Goods Accessories Consumer 269

Inside Retail

AUGUST 22, 2021

As shown in the study, Australian consumers have consistently reported lower spending hesitancy on e-commerce platforms since 2020 as a result of Covid-19. “In So by leveraging the information in this report, retailers can take more control of their e-commerce operations and automate a lot of those shipping challenges.”.

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Shopping Shipping Merchant Services Consumer 173

Retail TouchPoints

APRIL 26, 2024

One example of this is Uncle Ben’s, which was accused of promoting racial stereotypes with the depiction of an African-American man on its packaging, prompting parent company Mars to rebrand the rice company to Ben’s Original in 2020. Its staff takes pride in the ability to inform customers about various packaging options.

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Consumer Accounting Promotions Shipping 157

Retail TouchPoints

OCTOBER 20, 2021

It would be easy to assume the retail industry coming out of 2020 was in dire straits. On the other hand, some businesses, such as home improvement stores, actually saw sales increase throughout the pandemic and began course-correcting their retail footprints to account for more online traffic.

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Sporting Goods Accounting Promotions Consumer 246

Retail TouchPoints

DECEMBER 1, 2020

The shift will give these stores more space for staging in-store pickup and additional support for ship-from-store transactions. The new store models build on Best Buy’s existing fulfillment model, which includes 250 designated ship-from-store locations and plans to add 90 more during the holiday period.

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Fulfillment Shipping Location Accounting 145

Retail TouchPoints

FEBRUARY 4, 2021

Amazon placed an order for 100,000 electric vans from Rivian in August 2020, and the first part of the fleet will begin making deliveries in 15 cities over the course of 2021, starting with Los Angeles. By 2020, ML tools changed the packaging mix significantly, reducing the use of boxes from 69% to 42% of items.

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Shipping Accounting Returns Planning 168

Retail TouchPoints

JULY 26, 2022

While shopping sprees leading up to Black Friday happened before 2020, more shoppers bought in early November over the last two years due to inventory and supply chain issues. For example, store associates should get measured on fulfillment metrics if they are picking and shipping. Shoppers will Buy Even Earlier to Avoid Price Hikes.

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Drop-Shipping Fulfillment Consumer Shipping 266

Retail TouchPoints

APRIL 9, 2021

2020 was a banner year in general, as FastGrowingTrees found itself at the epicenter of a number of major consumer trends — an ecommerce boom , the stay-at-home economy and a shift to the suburbs. The Challenge of Selling Trees Online: Logistics and Awareness.

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Shipping Fulfillment Marketing Accounting 230

Retail TouchPoints

SEPTEMBER 2, 2020

In fact, alcohol was one of the fastest-growing categories in e-Commerce channels, according to Nielsen research : from the first week of March to June 27, 2020, online sales grew 309% over the same period year. In 2020, Vivino’s sales have shown massive year-over-year growth, growing 2X from March to June.

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Merchant Services Shopping Customer Experience Shipping 221

Retail TouchPoints

JULY 8, 2021

In the wake of COVID-19, low-contact shopping behaviors such as ecommerce and delivery were accelerated and widely adopted, as goods bought online in 2020 globally grew by 24%.

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ATS Grocer Fulfillment Shipping 261

Retail TouchPoints

AUGUST 5, 2022

Fraudsters are getting more sophisticated and are using a variety of tactics, such as identity theft, chargeback fraud , “silent” fraud, account takeovers and “pharming,” complicating organizations’ ability to detect these incidents. Forter’s Fraud Attack Index found that BOPIS fraud attacks increased by 55% in 2020.

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Merchant Services Returns Shipping Payment Services 235

Retail TouchPoints

OCTOBER 21, 2021

But seller uptake was slow — at the end of 2020, Google Shopping had approximately 8,000 sellers, according to Marketplace Pulse. In July 2020 Google eliminated commissions and fees , making it free for merchants to not only list their products on Google but also to highlight deals and discounts. digital ad revenue (up from 7.8%

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Merchant Services Advertising Shopping Drop-Shipping 285

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. Retailers across the U.S. This is the time for retailers.

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Returns Merchant Services Drop-Shipping Consumer 271

Retail TouchPoints

AUGUST 5, 2024

“That helped adoption, and it also just runs faster,” than The Paper Store’s previous POS system, which had required three separate logins for POS, inventory queries and ship-to-home functionality. That’s three different passwords and user accounts in each store across the fleet.

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Inventory Management Point of Sale Promotions Jewelry 234

Retail TouchPoints

NOVEMBER 30, 2020

The 2020 ecommerce holiday shopping and shipping season is expected to eclipse years past. Brick-and-mortar sales — which will account for 81.2% Winter elements have historically been unkind to packages, which as a side note is why shipping insurance is a good idea during the winter. of total U.S. Consumers Want Options.

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Drop-Shipping Shipping Consumer Planning 155

Retail TouchPoints

NOVEMBER 5, 2021

Ecommerce holiday sales are projected to reach a whopping $210 billion to $218 billion this season, up 11% to 15% from the 2020 holiday season. Over the last 20 years of holiday shipping, we’ve seen how the most successful online retailers prepare for a stellar holiday selling season. What is content marketing?

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Marketing Advertising Consumer Shipping 277

Retail TouchPoints

AUGUST 16, 2021

market saw over $400B in returns in 2020. This was rendered possible as retailers and brands offered low-cost shipping, unlimited holding periods and easy returns. By some accounts, the costs associated with returns can be over 8% of the total sales in consumer goods. According to the National Retail Federation (NRF), the U.S.

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Returns Drop-Shipping Consumer Management 334

Retail Focus

FEBRUARY 17, 2022

Californian lifestyle fashion brand, Pacsun , doubled its ship completes by better anticipating online demand and intelligently leveraging its stores as ecommerce fulfilment centres, partnering with antuit.ai , a leader in AI-powered SaaS solutions for consumer products and retail insights and now part of Zebra Technologies.

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Markdowns Fulfillment Shipping Fashion 130

Inside Retail

JUNE 27, 2022

Since 2020, the global logistics industry has seemingly gone off the rails. Both 2020 and 2021 saw record-breaking levels of consumer demand brought about by the pandemic and subsequent lockdowns. Unfortunately, this could continue to affect shipping through this year’s holiday season. A softening of consumer demand .

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Shipping Consumer Shopping Accounting 130

Retail TouchPoints

FEBRUARY 2, 2021

billion USD ) in Q3 2020, a period that included the annual Singles’ Day online shopping bonanza, generating a year-over-year increase of 37%. Singles’ Day — was extended beyond a single day for the first time in 2020, running for 11 days from Nov.1 Alibaba Group recorded revenue of RMB 221 billion ( $33.9 The 12th annual 11.11

Merchant Services 179

Merchant Services Marketing Planning Shipping 179

Retail TouchPoints

AUGUST 23, 2021

claimed to continue operating normally in the wake of COVID, and their expected revenue changes compared to pre-COVID 2020 projects were -15.3%. While many retailers were already offering some shipping and store pickup options before, the demand now is higher and expected to stay popular post-pandemic. Customer attitudes have changed.

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Payment Services Location Customer Experience Management 258

Inside Retail

FEBRUARY 11, 2024

During her time at Lululemon, which spanned 13 years from 2012 to 2020, Shaughnessy led over 40 stores and oversaw the brand’s national wholesale and community presence in ANZ. Team development The LSKD team prides itself on actively creating a learning culture that encourages collaboration and accountability.

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Planning Drop-Shipping Customer Experience Wholesale 264