Inside Retail

FEBRUARY 4, 2024

Consumers will be even more selective, payment flexibility and innovation will be vital, and new tools to boost online security will gain momentum. From budget-friendly options and making returns easy to rewards programs and payment options, every interaction can offer a reason to remain loyal.

Merchant Services 264

Merchant Services Payment Services Accounting Consumer 264

Retail TouchPoints

AUGUST 4, 2023

The travel and tourism industry went through a shock in 2020, with the COVID-19 pandemic leading to a decrease in passenger traffic and significant economic challenges for airports. This, combined with workforce shortages, has caused airports to move more toward automation, with self-service check-in kiosks, baggage drops and mini stores.

Payment Services 238

Payment Services Kiosk Marketing Inventory Management 238

Retail TouchPoints

JANUARY 12, 2022

According to the National Association of Convenience Stores (NACS) 2020 SOI Report, there are 150,274 C-stores in the U.S., decrease from 2019 primarily driven by the decrease in single-site operators. Focus on service. Contactless payment options are yet another big opportunity.

Payment Services 248

Payment Services Wholesale Inventory Management Consumer 248

Retail TouchPoints

JULY 14, 2021

Ap p le will reportedly team up with Goldman Sachs to launch its own buy now, pay later (BNPL) platform that lets shoppers make Apple Pay payments in installments, according to Bloomberg News. Apple plans to make Apple Pay Later available both in-store and online, a nod to the growing cross-channel popularity of BNPL services.

Payment Services 293

Payment Services Planning Accounting Marketing 293

Retail TouchPoints

JUNE 15, 2022

based online sellers” are reportedly participating in the beta test of Buy Direct, but a source told Business Insider that Microsoft hopes the service will drive $25 million in gross merchandising value (GMV) by fiscal 2023, which ends June 30, 2023. Bing accounts for approximately 25% of total monthly search volume in the U.S.,

Merchant Services 299

Merchant Services Shopping Payment Services Advertising 299

Retail TouchPoints

JANUARY 11, 2021

year-on-year through September 2020, boosting ecommerce’s share of its total sales from 33% in 2019 to 59% during this period. Q3 2020 net sales for all channels climbed 25.3% Additionally, each time they visit, we process and analyze new data to further improve their experience.”. year-on-year.

Payment Services 261

Payment Services Location Fulfillment Customer Experience 261

Retail TouchPoints

APRIL 14, 2023

In recent years, the financial landscape has changed dramatically with new economic challenges making it increasingly difficult for consumers to commit to recurring monthly payments. trillion in 2020 and is expected to reach $3.9 alone, the use of branded payments solutions has grown by more than 50% in the last five years.

Payment Services 262

Payment Services Consumer Accounting Advertising 262

Retail TouchPoints

JANUARY 26, 2022

Merchants in particular had to quickly shift from in-store sales to online and learn how to accept payments digitally. Concurrently, the summer of 2020 brought the highest number of new business applications in the past 15 years, and this trend has continued, with Americans filing a record 1.4 Thankfully, there is a better way.

Merchant Services 264

Merchant Services Payment Services Shipping Accounting 264

Retail TouchPoints

FEBRUARY 4, 2021

Before the NotPetya attack rampaged through Europe in 2017, affecting companies including FedEx and shipping giant Maersk, few people would have thought a vulnerability in a piece of accounting software could create such devastation. Conducting a cybersecurity audit of all suppliers is an essential first step to controlling risks.

Payment Services 293

Payment Services Shipping Accounting Management 293

Retail TouchPoints

FEBRUARY 1, 2022

Afterpay also will be available on Square’s developer platform and for in-person payments in the near future. “In Usage of BNPL services has been growing rapidly in the U.S. ecommerce share in 2020, up from 23.7% in 2019.

Payment Services 262

Payment Services Accounting ATS 262

Retail TouchPoints

MARCH 24, 2021

A year of quick pivots for the retail industry, 2020 required brands to rapidly adjust their spaces to account for social distancing and the safety measures of consumers, staff and everyone in between. In order to lean into creating safer environments, we saw the rise of flexible fulfillment and contactless payments.

Payment Services 267

Payment Services Fulfillment Consumer Returns 267

Retail TouchPoints

APRIL 27, 2021

The economic fallout from the COVID-19 pandemic accelerated demand for buy now, pay later (BNPL) payment options. Research by The Ascent showed that among people who have used a BNPL service, 45% first did so in 2019, 21% first did so in 2020, and only 7% had used a BNPL service prior to 2015.

Merchant Services 130

Merchant Services Payment Services Consumer Point of Sale 130

Retail TouchPoints

FEBRUARY 16, 2023

CoStar Group, a commercial real estate firm, estimates there were a record-breaking 12,200 brick-and-mortar store closures in 2020 as a result of the pandemic. The Allure of Facial Recognition in Retail The retail industry is built on the ideal of service. Retail and hospitality industries were hit particularly hard.

Payment Services 238

Payment Services Shopping Checkout Customer Experience 238

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. K eep bots out of your customers’ accounts and checkout. Millennials.

Merchant Services 277

Merchant Services Accounting Payment Services Returns 277

Retail TouchPoints

JANUARY 14, 2022

trillion in 2020, while U.S. Additionally, total order count was up almost 10.45% from holiday 2020 levels, according to data from Klaviyo. As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. But when it came to alternative payments, BNPL was the star.

Social Commerce 292

Social Commerce Fulfillment Drop-Shipping Payment Services 292

Inside Retail

JULY 6, 2021

In many ways, the switch to easy online retailing, with its lower operating models, has driven the retailing rebound. And it’s a powerful driver with ASX-listed BNPL providers processing about $10 billion worth of purchases in Australia and New Zealand, during 2019/20, according to the RBA. Until a payment is missed.

Payment Services 246

Payment Services Finance Consumer Accounting 246

Retail TouchPoints

SEPTEMBER 17, 2022

Apparel and beauty companies accounted for 80.1% in 2020; A total of 13.7% in 2020; and Lenders’ profit margins fell to just over 1% of the amount of the loan in 2021, down from nearly 1.3% in 2020; A total of 13.7% with late payments, fees, etc.]. of BNPL transactions in 2019 but fell to 58.6%

Consumer 231

Consumer Payment Services Apparel Accounting 231

Retail TouchPoints

OCTOBER 21, 2024

In 2023, fraudulent returns accounted for a staggering 13.7% In these cases, customers dispute legitimate charges with their credit card companies, falsely claiming non-receipt of goods or dissatisfaction with services received. Refund fraud is a significant issue for U.S. retailers, costing billions of dollars annually.

Returns 265

Returns Accounting Payment Services Location 265

Retail TouchPoints

JULY 27, 2020

Here are the top five ways retail will evolve in 2020: Loyalty Breaks With Tradition. Leading retailers recognize the need to build dynamic relationships that extend far beyond traditional loyalty programs heading into 2020. But what was a timely quip decades ago is now more relevant than ever.

Retail Trends 147

Retail Trends Payment Services Checkout Sporting Goods 147

Retail TouchPoints

NOVEMBER 20, 2020

As of mid-September, at least 27 major retailers had filed for Chapter 11 bankruptcy protection in 2020, compared to 17 in all of last year, according to Retail Dive. With the pandemic affecting everyone, there has been more transparency and open-mindedness among the various constituents in the process. 2: Extend your cash runway.

Payment Services 259

Payment Services Consumer Management Planning 259

Retail TouchPoints

NOVEMBER 14, 2022

American Dream missed a payment of $8.8 1, 2022, and the balance in the reserve account previously used to make payments on the loans is $862.12. However, the missed payment didn’t constitute a default nor did it require the megamall to pay back the $287 million loan it was for. million on Aug.

Payment Services 242

Payment Services Finance Accounting Shopping 242

Retail TouchPoints

AUGUST 29, 2023

That’s why the retailer and mobile service provider uses multiple technology solutions to create a personalized shopping experience at scale. Retail TouchPoints: Many consumers begin their purchasing process online but end up in brick-and-mortar stores. How does Verizon facilitate that type of shopper journey?

Payment Services 240

Payment Services Accounting Customer Experience Point of Sale 240

Retail TouchPoints

OCTOBER 15, 2020

Over the past several months, retailers have experienced challenges and changes they thought they would never see in 2020. Mobile devices have become powerful payment instruments, on the way to replacing traditional cards for in-store purchases in many markets around the globe. And it’s clear that these shifts are here to stay.

Payment Services 132

Payment Services Planning Accounting Loss Prevention 132

Retail TouchPoints

AUGUST 18, 2022

Buy now, pay later (BNPL) was the trendiest way to pay for all those lockdown purchases back in 2020. Most buy now, pay later offers are interest- and fee-free, unless customers miss a payment. consumers say they have used a buy now, pay later service, according to a recent study from The Ascent, a Motley Fool service.

Merchant Services 264

Merchant Services Payment Services Consumer Point of Sale 264

Retail TouchPoints

NOVEMBER 4, 2021

toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. Adobe reports that out-of-stock messages are up 172% compared to January 2020 and up 360% from January 2019. Stressed Consumers Spread Out Spending with BNPL.

Consumer 261

Consumer Merchant Services Payment Services Drop-Shipping 261

Inside Retail

JANUARY 10, 2023

But, to what extent will customers hold the brand accountable for allegations of misconduct – especially when it offers a good deal? This process will ensure that – if the employees come forward at a later date – they can obtain back-payments by contacting the organisation. The brand is not seeking to recover any overpayments.

Payment Services 246

Payment Services Consumer Management Fashion 246

Inside Retail

MAY 25, 2021

“Brands alone can’t increase wages, we don’t control factories, yet we must recognise that we have a critical role to play and influence through our purchasing practices so we can either impede or facilitate progress on living wages,” said Rick Lambell, head of sustainable development at Kmart Australia, at the recent Global Fashion Agenda event.

Payment Services 219

Payment Services Planning Fashion Apparel 219

Retail TouchPoints

JULY 22, 2021

This has increased e-commerce’s share of global retail to 17% in 2020, up from 14% in 2019. More data processed gives way to more possibilities of data breaches. Similarly, Home Depot also faced a large-scale data breach in 2014, leading to over 56 million payment information being stolen. million by 2025, up from $431.6

Payment Services 301

Payment Services Consumer Customer Experience Accounting 301

Retail TouchPoints

JULY 12, 2022

First deployed in 2020 , Dash Carts are already available at many Amazon Fresh stores across the U.S. Their payment is processed using the credit card associated with their Amazon account and shoppers receive an emailed receipt shortly after leaving the store.

Payment Services 259

Payment Services Shopping Marketing Accounting 259

Retail TouchPoints

FEBRUARY 3, 2021

Following the fall 2020 launch of its Amazon One contactless biometric palm reader in two Amazon Go stores, the retailer has rolled out the technology to a total of eight retail locations throughout the Seattle area, according to reporting in TechCrunch and other publications.

Location 283

Location Checkout Accounting Management 283

Inside Retail

MAY 12, 2021

The Covid-19 pandemic has hit the leisure industry hard, but the recovery presents a once-in-a-lifetime chance for leisure service operators to reconsider their business models and seize opportunities to grab wallet share from customers who start to consume leisure services again. Pre-payment . Enhanced benefits .

Payment Services 182

Payment Services Shipping Consumer Accounting 182

Retail TouchPoints

MARCH 3, 2022

billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. That includes frictionless payments and checkout and fast shipping options. Account takeover fraud trends pose additional risks. Consider that in the U.S.,

Merchant Services 237

Merchant Services Drop-Shipping Payment Services Shipping 237

Inside Retail

AUGUST 2, 2022

In its latest figures, the Australian Cyber Security Centre says that self-reported losses from cybercrime in Australia totalled $33 billion in the 2020-21 financial year. This is particularly true for card-not-present fraud, which accounts for the vast majority of issues, and increased by 12 per cent in the year to 30 June 2021. .

Merchant Services 147

Merchant Services Payment Services Accounting Management 147

Inside Retail

NOVEMBER 9, 2022

Household savings that were bolstered by government Covid-19 payments have started to fall and there are early indications of financial stress with buy-now-pay-later services and credit applications. Credit bureau Equifax reports applications for credit cards grew 31.5 The online sales outlook. Australia Post reports 5.4

Payment Services 241

Payment Services Consumer Returns Accounting 241

Retail TouchPoints

AUGUST 23, 2021

claimed to continue operating normally in the wake of COVID, and their expected revenue changes compared to pre-COVID 2020 projects were -15.3%. Mobile technology will continue to power this moving forward from an operational and experience perspective. It’s also important to consider the nature of your workforce.

Payment Services 261

Payment Services Location Customer Experience Management 261

Retail TouchPoints

FEBRUARY 11, 2021

If the forecast bears out, this will be a major milestone for online commerce, marking the first time that digital sales will account for a majority of all retail sales in any country worldwide. It will also represent a big jump compared to 2020, when ecommerce accounted for 44.8% of the country’s total.

Payment Services 176

Payment Services Accounting Shopping ATS 176

Inside Retail

APRIL 29, 2021

Amazon expects net sales in the quarter ended June 30, 2020, to be between US$110 billion and US$116 billion, an increase of between 24 per cent and 30 per cent year on year. Morningstar has predicted that Amazon will account for a quarter of online sales in Australia by 2030. They are now the default’. billion in 2019. “As

Payment Services 246

Payment Services Department Stores Checkout Supermarket 246