Retail TouchPoints

MARCH 24, 2021

consumers spent an estimated $14.9 billion on CBD products in 2020, with that number projected to increase to $26.4 As a result, CBD brands are getting innovative with their marketing tactics in order to engage new customers and educate consumers about an often misunderstood subset of the cannabis industry.

Consumer 317

Consumer Advertising Marketing Accounting 317

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Culled from this agile, iterative survey data, here are six things we learned consumers want from retailers heading into 2021: 1. One in four consumers are shopping more with small brands. on average.

Consumer 312

Consumer Drop-Shipping Shipping Returns 312

Inside Retail

JANUARY 8, 2025

More and more Australian consumers are relying primarily on mobile wallets , which are on track to replace bank cards within seven years. Reserve Bank of Australia data shows payments using mobile wallets accounted for 11 per cent of retail sales in 2020, surging to 35 per cent in three years later, in 2023.

Consumer 257

Consumer ATS Accounting 257

Retail TouchPoints

AUGUST 30, 2021

The spring and early summer was an optimistic time for many consumers who finally emerged from lockdowns looking to refresh their wardrobes and find items suited for smaller local outings during the warmer months. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. compared to Q2 2019.

Consumer 328

Consumer Fulfillment Department Stores Sporting Goods 328

Retail TouchPoints

FEBRUARY 11, 2021

Is that even possible coming out of a year like 2020? One futurist we know said, “2020 was so weird I didn’t even get a chance to be wrong.”. There’s already a transition underway from antiseptic multi-storied anchors to more vibrant, smaller environments in sync with consumer demand. But let’s be real here.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

SEPTEMBER 17, 2022

The Consumer Financial Protection Bureau (CFPB) is planning to start regulating buy now, pay later (BNPL) products. Apparel and beauty companies accounted for 80.1% in 2020; A total of 13.7% in 2020; and Lenders’ profit margins fell to just over 1% of the amount of the loan in 2021, down from nearly 1.3%

Consumer 262

Consumer Payment Services Apparel Accounting 262

Retail TouchPoints

DECEMBER 7, 2020

Black Friday Weekend vs. Spring 2020. The worst of the pandemic — the very bottom of the retail traffic journey — occurred the week of April 12, 2020, when year-over-year traffic was down 83%. That means seven out of the nine days were within range of the pre-Black Friday 2020 trend. But first, a little recent history.

Drop-Shipping 243

Drop-Shipping Shipping Store Operations Shopping 243

Retail TouchPoints

APRIL 8, 2021

Recently, however, something new has begun to drive massive growth in the used goods sector — consumers who are shopping based on their values , in addition to searching for value. Nearly half ( 48% ) of Americans bought an item through resale in 2020, according to research from C2C resale marketplace OfferUp. The Cool Factor.

Consumer 351

Consumer Fashion Apparel Returns 351

Retail TouchPoints

JUNE 7, 2021

Isolation was a defining characteristic of 2020: with stores, workplaces, restaurants, gyms and travel hubs closed, people around the world turned to one of the few remaining channels available for community and connection — social media. Side note: Users overwhelmingly preferred silent ads to those with sound, by a ratio of nine to one.).

Payment Services 249

Payment Services Social Commerce Consumer Advertising 249

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce.

Consumer 264

Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

NOVEMBER 3, 2021

For example, at Decorilla we often tag a vendor’s account directly to offer our customers a 30% discount using our promo codes. Dozens of furniture retailers are on TikTok, but the latest trend is that influencers are talking about brands, and consumers are tagging them, without brands even being on the platform or having an account.

Consumer 246

Consumer Accounting Customer Experience Marketing 246

Retail TouchPoints

NOVEMBER 20, 2024

Enabling Smaller RMNs to Scale Smaller networks now have access to data and the benefits that come from scalability, enabling them to use real-time data to deliver relevant content based on consumer behavior and drive highly effective campaigns for their advertisers.

Advertising 278

Advertising Marketing Accounting Consumer 278

Inside Retail

OCTOBER 17, 2024

The campaign, which ran from January 2020 to August 2021, was for a 60-month interest-free and no-deposit payment method. According to the Australian Securities and Investments Commission (Asic), many consumers may have been unaware of the financial arrangements they entered when buying products at Harvey Norman stores.

Finance 306

Finance Payment Services Advertising Accounting 306

Retail TouchPoints

JANUARY 14, 2022

retailers sold in November 2020 increased 25% year-over-year , with an additional increase of 106.1% year-over-year in December 2020. . With the increase of mobile wallets and more consumers hopping on the e-gift card bandwagon, merchants must practice a heightened sense of vigilance around issues of gift card fraud.

Merchant Services 328

Merchant Services Payment Services Management Accounting 328

Retail TouchPoints

FEBRUARY 3, 2022

We know one of the most critical ways brands connect with consumers is via social media. billion global social media users — a 5% increase from 2020. The same can be said for utilizing an emerging form of consumer engagement — Chat Commerce via chat apps. In fact, there are now roughly 3.78

Consumer 278

Consumer Clienteling Fashion Marketing 278

Retail TouchPoints

DECEMBER 12, 2024

The holiday shopping frenzy is officially in full swing now that Thanksgiving weekend has ushered in Cyber Week dealmaking, and brands are pulling out all the stops to capture consumer attention during the most lucrative retail season of the year.

Promotions 173

Promotions Customer Experience Consumer Accessories 173

Retail TouchPoints

JANUARY 20, 2022

Over the last few years, sustainability has become increasingly important to consumers. While several distinct consumer cohorts support sustainability, their underlying motivations — and actions — can differ significantly. Executives from both companies spoke at the2022 NRF Big Show , which took place Jan.

Consumer 278

Consumer ATS Accounting Promotions 278

Retail TouchPoints

APRIL 21, 2021

Pinterest also is launching multi-feed support for Catalogs, a new feature that will help businesses easily upload their products in multiple product feeds within the same Pinterest Business account. Shopify merchants, as well as any retailer with a Pinterest business account, can now add up to 20 product feeds to their account.

Marketing 321

Marketing Accounting Advertising Consumer 321

Retail TouchPoints

DECEMBER 11, 2024

In 2020 my beloved local Fairway went under, and for five years the store space has languished, sitting dark and empty alongside several other shuttered chains: Modells , Subway (although somehow the Kohls has survived). consumers already are Prime members , so the customer base is large even if that ends up being the case.

Checkout 284

Checkout Grocer Kiosk Promotions 284

Retail TouchPoints

APRIL 26, 2024

In today’s market landscape, ethical, political and environmental considerations increasingly sway consumer purchasing decisions, particularly when it comes to packaging. From exaggerated health claims to misleading descriptions of ingredients, deceptive labeling erodes consumer trust and undermines brand credibility.

Consumer 162

Consumer Accounting Promotions Shipping 162

Retail TouchPoints

JANUARY 29, 2021

The holiday may be serving as a form of release for pent-up consumers: nearly three-quarters ( 73% ) of shoppers celebrating Valentine’s Day this year feel it is important to do so given the current state of the pandemic. per person spent in 2020. in 2020 to $10.77 in 2020 to $10.77 Just over half ( 52% ) of U.S.

Specialty Store 306

Specialty Store Department Stores Discount Store Planning 306

Retail TouchPoints

JULY 9, 2020

For the luxury category, the pandemic’s impact has been multi-faceted, raising the stakes for brands to have larger conversations around how the “luxury experience” is defined and created for an evolved consumer base. Trend 1: Evolving Consumer Priorities Could Depress Luxury Spending. trillion in current exchange rates.

Clienteling 311

Clienteling Consumer Accounting Boutique 311

Retail TouchPoints

AUGUST 19, 2020

1, 2020, rising from $18.2 Same-day services, including order pickups, drive-ups and its Shipt subsidiary, grew 273% and accounted for approximately six percentage points of total company comp sales growth. e-Commerce sales nearly doubled, soaring 97% for the period ending July 31, 2020. Target achieved a record-setting 24.3%

Fulfillment 331

Fulfillment Accounting Returns Consumer 331

Retail TouchPoints

JANUARY 28, 2022

reported during 2020, but despite soaring ecommerce adoption, online returns will remain in line with recent years at 20.8%. According to the NRF, online sales accounted for $1.05 The total rate of returns is up from the 10.6% Online returns are always higher than that of stores, as much as 3X more for some categories. trillion in U.S.

Returns 314

Returns Apparel Accounting Consumer 314

Retail TouchPoints

JANUARY 22, 2021

Self-quarantine further added complications to the mix, as consumers and businesses alike were forced to change the way they bought and sold these items, respectively. While delivery delays were experienced at the beginning of self-quarantine, many changes in consumer behavior may prove transitory. Bureau of Labor Statistics.

Consumer 249

Consumer Telecommunications Fulfillment Customer Experience 249

Retail TouchPoints

FEBRUARY 2, 2022

consumers said they shopped exclusively, or a lot, on marketplaces in both 2020 and 2021, according to research from Mirakl. Additionally, marketplaces account for 50% of the online shopping conducted by “power shoppers” that shop digitally once a week or more. Marketplaces are a hot topic in the retail industry: 57% of U.S.

Accounting 303

Accounting Shopping Consumer 303

Retail TouchPoints

FEBRUARY 4, 2021

On the surface, 2020 wasn’t a great year for globalization. Not only were consumers shopping more online throughout the pandemic, but they were doing it around the world. Not only were consumers shopping more online throughout the pandemic, but they were doing it around the world.

Merchant Services 305

Merchant Services Beauty and Health Consumer Returns 305

Retail TouchPoints

DECEMBER 27, 2022

Ecommerce accounted for 21.6% consumers approached their holiday shopping — from hunting for the best deals to making trade-offs that stretched gift-giving budgets,” said Michelle Meyer, North America Chief Economist at the Mastercard Economics Institute in a statement. of total retail sales, up from 20.9% in 2021 and 20.6%

Accounting 290

Accounting Consumer Shopping ATS 290

Inside Retail

APRIL 22, 2021

Now more than ever, it’s critical to understand the latest consumer expectations — and be ready to adapt. Direct-to-consumer selling. Around the world, direct-to-consumer (D2C) brands are becoming mainstream — and they’re causing a major shift in where, when and how shopping is done. Australians spent an unprecedented $50.46

Fulfillment 299

Fulfillment Beauty and Health Advertising Accounting 299

Retail TouchPoints

DECEMBER 16, 2022

DressX launched in August 2020, and Meta added the company to its portfolio of virtual clothing designers in July 2022. The company is committed to sustainable fashion, promoting the digital garment market as a way for consumers to showcase their style digitally.

Fashion 289

Fashion Accounting Consumer Promotions 289

Retail TouchPoints

DECEMBER 25, 2024

This holiday season, consumers who frequently make returns may be in for a surprise. Since consumers cant physically interact with the product, misconceptions about the fit, quality and appearance can be easily made. These rules are often exploited to benefit the consumer, impacting profits and devaluing inventory.

Returns 162

Returns Wholesale Management Shipping 162

Inside Retail

MAY 2, 2021

Covid-19 hit the reset button on consumer behaviour. But it is not just the initial seismic shifts in consumer behaviour that have thrown down the gauntlet for retail. But it is not just the initial seismic shifts in consumer behaviour that have thrown down the gauntlet for retail. The answer is deceptively simple.

Consumer 200

Consumer Social Commerce Shopping Returns 200

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. Consumers in every age bracket are in fraudsters’ sights.

Merchant Services 298

Merchant Services Accounting Payment Services Returns 298

Retail TouchPoints

JANUARY 14, 2022

trillion in 2020, while U.S. Additionally, total order count was up almost 10.45% from holiday 2020 levels, according to data from Klaviyo. As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. trillion , up from $1.1 18 and Dec. 18-31 window. “In

Social Commerce 306

Social Commerce Fulfillment Drop-Shipping Payment Services 306

Retail TouchPoints

MARCH 24, 2021

A year of quick pivots for the retail industry, 2020 required brands to rapidly adjust their spaces to account for social distancing and the safety measures of consumers, staff and everyone in between. In order to lean into creating safer environments, we saw the rise of flexible fulfillment and contactless payments.

Payment Services 297

Payment Services Fulfillment Consumer Returns 297

Retail TouchPoints

OCTOBER 28, 2021

And increasingly, consumers are reselling those items rather than leaving them to gather dust or putting them out on the curb — particularly as a growing number of digital resale platforms make that process easier than ever before. Collectively, that would account for approximately $69.2 billion items. billion spent last year.

Shipping 279

Shipping Consumer Accounting Apparel 279

Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Amazon in particular invested more than $60 billion in shipping alone in 2020, helping it maintain blazing fast delivery times, but O’Shea believes its lack of a significant physical store footprint will cause it to lag behind the competition to some degree.

Fulfillment 278

Fulfillment Drop-Shipping Apparel Shipping 278