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How AI-Driven Search and Personalization Boosted AOV 5.5% for Freedom Furniture

Retail TouchPoints

But the merchant was suffering from a bit of an image problem that made it seem fusty and old-fashioned, a situation that led to a companywide turnaround plan initiated in 2020. One of the key strategic goals was increasing online sales, which had previously accounted for approximately 6% of all sales.

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What Every Retailer Should Do to Stop Account Takeover Attacks

Retail TouchPoints

According to a recent report from the Identity Theft Resource Center there was a 68% increase in data breaches in 2021 compared to 2020, awarding last year with the highest number of data breaches ever reported. adults have been victims of account takeovers. To protect and mitigate ATOs, here are some steps to consider: 1.

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Answering the $100 Billion Question: How Can Retailers Combat Refund Fraud?

Retail TouchPoints

In 2023, fraudulent returns accounted for a staggering 13.7% Once they’ve gained access to legitimate accounts, these fraudsters can commit refund fraud on a larger scale, often remaining undetected for extended periods. Refund fraud is a significant issue for U.S. retailers, costing billions of dollars annually.

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Lorna Jane’s profit doubles thanks to strong demand for athletic clothing

Inside Retail

million in the prior year, the Australian Financial Review reported, citing accounts filed by the company. Clarkson sold a 40 per cent stake to private equity firm Champ Ventures in 2010 but brought it back in 2020, together with her husband Bill. Lorna Janes profit for the 12 months ended June 30 rose to $21.3 million from $11.6

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How to Address the Needs of the Next Generation of e-Commerce Customers

Speaker: Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience | Beth Scott, VP, Business Operations - Supply Chain | Nikki Grigsby, PHR, Chief Operations Officer at Syndigo | Levana Wang, Content Creator, Gen Z Expert

Post-2020 life has changed the world in many ways — not the least of which is accelerating our reliance on digital commerce. What it means to integrate passion, ethics (transparency and accountability), and DEI&I accessibility. This webinar will include: What the next generation of e-Commerce customers are looking for.

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Reports: Nike Cutting Ties With Six Retailers, Including DSW and Urban Outfitters

Retail TouchPoints

Nike has reportedly closed its accounts with DSW , Urban Outfitters , Shoe Show , Dunham’s Sports , Olympia Sports and Big 5 Sporting Goods as the retailer pulls out of specialty retailers and department stores, according to Forbes and other media outlets. billion , accounting for 35% of gross sales, according to Forbes.

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How Programmatic Media Buying is Leveling the Playing Field for Smaller Retail Media Networks

Retail TouchPoints

Mark Zamuner currently serves as President of Juice Media , a data-driven omnichannel media activation platform he founded in 2020 that was acquired by Altice USA in 2022. Zamuner started his career leading marquee brand accounts at Ocean Media before joining the eHarmony marketing leadership team.