Retail TouchPoints

MAY 12, 2023

Smith brings extensive experience in retail finance posts, including serving as CFO at Walmart from 2010 to 2014 and at Target from 2015 to 2020. At Nordstrom, Smith will be responsible for financial planning and analysis, accounting, tax, internal audit, treasury, investor relations and strategy sourcing.

Finance 322

Finance Accounting Planning ATS 322

Retail TouchPoints

AUGUST 19, 2020

1, 2020, rising from $18.2 Same-day services, including order pickups, drive-ups and its Shipt subsidiary, grew 273% and accounted for approximately six percentage points of total company comp sales growth. e-Commerce sales nearly doubled, soaring 97% for the period ending July 31, 2020. Target achieved a record-setting 24.3%

Fulfillment 304

Fulfillment Accounting Returns Consumer 304

Retail TouchPoints

JANUARY 29, 2021

per person spent in 2020. in 2020 to $10.77 in 2020 to $10.77 Unsurprisingly, ecommerce will be the most popular destination for Valentine’s Day shopping, accounting for 39% of the total. Shoppers plan to spend an average of $164.76 , down $32 on average per person, compared to a record $196.31

Specialty Store 300

Specialty Store Discount Store Department Stores Planning 300

Retail TouchPoints

FEBRUARY 3, 2021

Following the fall 2020 launch of its Amazon One contactless biometric palm reader in two Amazon Go stores, the retailer has rolled out the technology to a total of eight retail locations throughout the Seattle area, according to reporting in TechCrunch and other publications.

Location 281

Location Checkout Accounting Management 281

Inside Retail

NOVEMBER 11, 2021

The report, which cites Sephora Australia’s accounts filed with ASIC this week, states the makeup retailer’s losses hit $7.87 million in the year to December 2020 – signaling a need for further funding from global parent, LVMH. million loss coming after 2019’s loss of $6.5 million.

Accounting 298

Accounting ATS 298

Retail TouchPoints

APRIL 21, 2021

ecommerce share in 2020, up from 23.7% Buy now, pay later (BNPL) also thrived over the past year, rising nearly 78% to account for 1.6% Digital wallet usage is expected to account for 40.5% Mobile wallets surged 60% to account for 9.6% in 2020 due to demand for contactless payment methods. of ecommerce spend.

Merchant Services 288

Merchant Services Payment Services Checkout Accounting 288

Retail TouchPoints

DECEMBER 7, 2021

But by all accounts the overall marketplace opportunity is only expanding, with companies increasingly turning to third-party marketplaces as a way to broaden their ecommerce offering. Marketplacer launched in the U.S. earlier in 2021 and faces stiff competition from established U.S.

Accounting 272

Accounting Supermarket Marketing Management 272

Retail TouchPoints

MAY 4, 2021

based online tennis retailer — Midwest Sports — that the company acquired in April 2020. picking up a racquet for the first time in 2020. The retailer started with a single physical store and has since grown nationally via its digital channels, which now account for 90% of the company’s revenue.

Marketing 289

Marketing Accounting 289

Retail TouchPoints

MARCH 26, 2021

Shashoua also is Chief Investment Officer at Simon , which acquired Forever 21 in partnership with Brookfield Property Partners and ABG in February 2020. Simon’s recent retail deals have often involved collaboration with ABG, including the acquisition of Lucky Brand in July 2020, which makes sharing some labels a natural fit.

Apparel 284

Apparel Accounting Returns Planning 284

Inside Retail

APRIL 22, 2021

billion online in 2020, and many sellers experienced substantial growth in key categories, such as home goods, health and beauty. In the US, for example, eMarketer reports that D2C sales now account for 33% of Nike’s revenue. . Australians spent an unprecedented $50.46 Fulfilment of the future. And now’s the time to get ahead.

Fulfillment 299

Fulfillment Beauty and Health Advertising Accounting 299

Retail TouchPoints

SEPTEMBER 18, 2023

An inquiry by the DPC found that between July 31, 2020 and Dec.

Accounting 231

Accounting Location Marketing 231

Retail TouchPoints

DECEMBER 27, 2022

Ecommerce accounted for 21.6% The index, which was not adjusted for inflation, measured in-store and online retail sales across all forms of payment. The payment company saw that online sales grew 10.6% compared to the same period in 2021. of total retail sales, up from 20.9% in 2021 and 20.6%

Accounting 267

Accounting Consumer Shopping ATS 267

Retail TouchPoints

OCTOBER 21, 2024

In 2023, fraudulent returns accounted for a staggering 13.7% Once they’ve gained access to legitimate accounts, these fraudsters can commit refund fraud on a larger scale, often remaining undetected for extended periods. Refund fraud is a significant issue for U.S. retailers, costing billions of dollars annually.

Returns 257

Returns Accounting Payment Services Location 257

Retail TouchPoints

JUNE 15, 2022

Google does have a direct-purchase feature, Buy on Google, which is similar to what Bing has rolled out, but it accounts for only a fraction of the more than 1 billion shopping sessions Google sees every day, according to Madrigal. Bing accounts for approximately 25% of total monthly search volume in the U.S.,

Merchant Services 295

Merchant Services Shopping Payment Services Advertising 295

Retail TouchPoints

APRIL 12, 2021

The total accounts for less than 20% of Alibaba Group’s free cash flow over the last 12 months, said the company’s Executive Vice Chairman Joe Tsai in a conference call April 12. On the conference call, CEO Daniel Zhang said the company had proactively ended those arrangements when the SAMR investigation began in December 2020.

Accounting 261

Accounting Promotions Marketing Planning 261

Retail TouchPoints

FEBRUARY 2, 2022

consumers said they shopped exclusively, or a lot, on marketplaces in both 2020 and 2021, according to research from Mirakl. Additionally, marketplaces account for 50% of the online shopping conducted by “power shoppers” that shop digitally once a week or more. Marketplaces are a hot topic in the retail industry: 57% of U.S.

Accounting 258

Accounting Shopping Consumer 258

Retail TouchPoints

OCTOBER 19, 2022

SVP and Chief Accounting Officer Michael Maher will step into the role on an interim basis while the company conducts an internal and external search for a permanent CFO. “As Maher has more than 25 years of finance and accounting experience and joined Nordstrom in 2009 as controller.

Finance 245

Finance Accounting Management ATS 245

Retail TouchPoints

OCTOBER 18, 2024

To enter, members just need to log into their Diamond account between now and Nov. David’s Bridal introduced the Diamond loyalty program in December 2020 and expanded it to younger shoppers with its Diamond Prom program in December 2022. The retailer launched its wedding planning platform Pearl by David’s in January 2023.

Finance 266

Finance Accessories Shipping Accounting 266

Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Amazon in particular invested more than $60 billion in shipping alone in 2020, helping it maintain blazing fast delivery times, but O’Shea believes its lack of a significant physical store footprint will cause it to lag behind the competition to some degree.

Fulfillment 254

Fulfillment Drop-Shipping Apparel Shipping 254

Retail TouchPoints

DECEMBER 16, 2022

DressX launched in August 2020, and Meta added the company to its portfolio of virtual clothing designers in July 2022. DressX has developed a carbon calculation methodology for digital fashion and proposed a patent validated by The Carbon Accounting Company.

Fashion 264

Fashion Accounting Consumer Promotions 264

Retail TouchPoints

FEBRUARY 12, 2021

2020 put a new spin on the old adage, “You don’t know what you have until it’s gone.” Businesses must also account for generational preferences. Consumers already were becoming increasingly values-conscious prior to 2020, but the events of the past year increased the urgency and momentum of this trend.

Consumer 346

Consumer Customer Experience Accounting Shopping 346

Retail TouchPoints

JANUARY 28, 2022

reported during 2020, but despite soaring ecommerce adoption, online returns will remain in line with recent years at 20.8%. According to the NRF, online sales accounted for $1.05 The total rate of returns is up from the 10.6% Online returns are always higher than that of stores, as much as 3X more for some categories. trillion in U.S.

Returns 260

Returns Apparel Accounting Consumer 260

Retail TouchPoints

JULY 12, 2021

Yet by all accounts, expanding distribution to online marketplaces has been a solid move for the company. We always try to encourage marketplace diversification ,” said Tracey Lackey, Account Manager for Party City at ChannelAdvisor in an interview with Retail TouchPoints. “ The Definition of a Pandemic Pivot. at press time.

ATS 291

ATS Advertising Consumer Accounting 291

Retail TouchPoints

JANUARY 14, 2022

trillion in 2020, while U.S. Additionally, total order count was up almost 10.45% from holiday 2020 levels, according to data from Klaviyo. As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. trillion , up from $1.1 18 and Dec. 18-31 window.

Social Commerce 285

Social Commerce Fulfillment Drop-Shipping Payment Services 285

Retail TouchPoints

FEBRUARY 1, 2022

Retailers including Amazon , CVS , Kroger , Macy’s , Nike and Walgreens have all added the option through partnerships with Afterpay, and a study by FIS found that BNPL transactions accounted for 29.3% ecommerce share in 2020, up from 23.7% in 2019.

Payment Services 253

Payment Services Accounting ATS 253

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. K eep bots out of your customers’ accounts and checkout.

Merchant Services 267

Merchant Services Accounting Payment Services Returns 267

Retail TouchPoints

MARCH 24, 2021

billion on CBD products in 2020, with that number projected to increase to $26.4 Since launching the product match quiz in spring of 2020, more than 19,000 customers have participated, with a completion rate of 87% and a marked increase in conversions , said Warth. By all accounts, the strategy is working.

Consumer 313

Consumer Advertising Marketing Accounting 313

Retail TouchPoints

APRIL 2, 2024

The Amazon Counterfeit Crimes Unit (CCU), established in June 2020 , stopped more than 700,000 attempts by bad actors to create fake selling accounts in 2023. That’s down from 6 million would-be fake account attempts that were thwarted in 2020, the year that the CCU launched — an 88% decrease in less than four years.

Loss Prevention 214

Loss Prevention Accounting Apparel Consumer 214

Retail TouchPoints

MAY 19, 2022

Frisk, who has been with the company since 2017 and at the helm since 2020, will stay on as an advisor through Sept. The company underwent several rounds of jobs cuts and a $200 million dollar restructuring in 2018, followed by an SEC investigation into its accounting practices in 2019. Browne has held the role of COO since 2020.

Wholesale 249

Wholesale Accounting Returns Marketing 249

Retail TouchPoints

APRIL 19, 2024

Members must claim their points on their account dashboard by May 18.) Messi also has become a member of Lowe’s Home Team , joining NFL and NBA athletes who have helped the home improvement retailer enhance communities around the country since 2020.

Accounting 253

Accounting Returns Marketing ATS 253

Retail TouchPoints

FEBRUARY 22, 2021

The mass store closures prompted by COVID-19 in spring 2020 could have spelled disaster for equestrian specialty brand Kerrits , which had operated as a wholesale-only business for over 25 years. The growth from April (2020) was exponential for overall revenue for the business and revenue from email.

Wholesale 235

Wholesale Accounting Marketing Outdoor 235

Retail TouchPoints

JULY 22, 2022

The digital commerce sector has seen outstanding growth since 2020. The B2B sector (including manufacturing) is no exception, with sales across digital commerce sites , log-in portals and marketplaces surging by 18% between 2020 and 2021, to top $1.6 trillion last year. Then there’s global expansion.

Accounting 284

Accounting Fulfillment Marketing Customer Experience 284

Inside Retail

APRIL 6, 2021

Businesses continued to experience a rush of online orders during 2020 as employees worked from home [and] as this trend continues into 2021 it’s important to have a solution,” said Pitney Bowes Japan, Australia and New Zealand country manager and vice president Stephen Darracott.

Shipping 259

Shipping Accounting Planning Management 259

Retail TouchPoints

MARCH 5, 2021

In reporting its Q4 2020 results, Burlington said industry-wide store closures had presented a significant opportunity for the off-price chain as it begins rolling out a new, smaller store format. The company also reported topline results from fiscal year 2020, with total sales down 21% from fiscal 2019. “We

Planning 238

Planning Location Store Operations Accounting 238

Retail TouchPoints

DECEMBER 9, 2020

Others involved in the wedding, from guests to bridesmaids, can add their own purchases to the bride’s account by using her phone number. “We New users immediately receive coupons as a reward for signing up, and earn additional awards as they move up the program’s four tiers.

Accounting 258

Accounting Planning Shopping ATS 258

Inside Retail

JULY 13, 2021

The focus on delivering a better online experience comes after the supermarket saw e-commerce growth of 92 per cent between July and December of 2020, and online sales accounting for around eight per cent of the business’ sales.

Fulfillment 246

Fulfillment Supermarket Accounting Planning 246

Retail TouchPoints

JULY 19, 2022

“Proactive legal action targeting bad actors is one of many ways we protect customers by holding bad actors accountable.”. Since 2020, Amazon has reported more than 10,000 of these groups to Meta, which has taken down more than half of these groups for policy violations and continues to investigate others.

Merchant Services 246

Merchant Services Accounting Social Commerce ATS 246