Retail TouchPoints

NOVEMBER 20, 2024

Mark Zamuner currently serves as President of Juice Media , a data-driven omnichannel media activation platform he founded in 2020 that was acquired by Altice USA in 2022. Zamuner started his career leading marquee brand accounts at Ocean Media before joining the eHarmony marketing leadership team.

Advertising 278

Advertising Marketing Accounting Consumer 278

Retail TouchPoints

OCTOBER 1, 2021

The company is in the process of notifying its online customers of the security breach, which occurred in May 2020. After learning of the issue, NMG said it began taking steps to protect its customers, including requiring an online account password reset for affected customers who had not changed their password since May 2020.

Payment Services 289

Payment Services Accounting 289

Inside Retail

OCTOBER 17, 2024

The campaign, which ran from January 2020 to August 2021, was for a 60-month interest-free and no-deposit payment method. The Federal Court has ruled that Harvey Norman, along with Latitude Finance Australia, made false and misleading financial claims in a national advertising campaign.

Finance 306

Finance Payment Services Advertising Accounting 306

Retail TouchPoints

JANUARY 14, 2022

retailers sold in November 2020 increased 25% year-over-year , with an additional increase of 106.1% year-over-year in December 2020. . According to Digital Commerce 360 , in 2020 consumers spent $861.12 Gaining access to consumer accounts has increased, allowing fraudsters to purchase gifts on their dollar.

Merchant Services 328

Merchant Services Payment Services Management Accounting 328

Retail TouchPoints

AUGUST 19, 2020

1, 2020, rising from $18.2 Same-day services, including order pickups, drive-ups and its Shipt subsidiary, grew 273% and accounted for approximately six percentage points of total company comp sales growth. e-Commerce sales nearly doubled, soaring 97% for the period ending July 31, 2020. Target achieved a record-setting 24.3%

Fulfillment 331

Fulfillment Accounting Returns Consumer 331

Retail TouchPoints

APRIL 21, 2021

Pinterest also is launching multi-feed support for Catalogs, a new feature that will help businesses easily upload their products in multiple product feeds within the same Pinterest Business account. Shopify merchants, as well as any retailer with a Pinterest business account, can now add up to 20 product feeds to their account.

Marketing 321

Marketing Accounting Advertising Consumer 321

Retail TouchPoints

MAY 12, 2023

Smith brings extensive experience in retail finance posts, including serving as CFO at Walmart from 2010 to 2014 and at Target from 2015 to 2020. At Nordstrom, Smith will be responsible for financial planning and analysis, accounting, tax, internal audit, treasury, investor relations and strategy sourcing.

Finance 340

Finance Accounting Planning ATS 340

Retail TouchPoints

JANUARY 29, 2021

per person spent in 2020. in 2020 to $10.77 in 2020 to $10.77 Unsurprisingly, ecommerce will be the most popular destination for Valentine’s Day shopping, accounting for 39% of the total. Shoppers plan to spend an average of $164.76 , down $32 on average per person, compared to a record $196.31

Specialty Store 306

Specialty Store Department Stores Discount Store Planning 306

Retail TouchPoints

FEBRUARY 2, 2022

consumers said they shopped exclusively, or a lot, on marketplaces in both 2020 and 2021, according to research from Mirakl. Additionally, marketplaces account for 50% of the online shopping conducted by “power shoppers” that shop digitally once a week or more. Marketplaces are a hot topic in the retail industry: 57% of U.S.

Accounting 303

Accounting Shopping Consumer 303

Retail TouchPoints

DECEMBER 7, 2021

But by all accounts the overall marketplace opportunity is only expanding, with companies increasingly turning to third-party marketplaces as a way to broaden their ecommerce offering. Marketplacer launched in the U.S. earlier in 2021 and faces stiff competition from established U.S.

Accounting 298

Accounting Supermarket Marketing Management 298

Retail TouchPoints

JANUARY 28, 2022

reported during 2020, but despite soaring ecommerce adoption, online returns will remain in line with recent years at 20.8%. According to the NRF, online sales accounted for $1.05 The total rate of returns is up from the 10.6% Online returns are always higher than that of stores, as much as 3X more for some categories. trillion in U.S.

Returns 314

Returns Apparel Accounting Consumer 314

Retail TouchPoints

OCTOBER 19, 2022

SVP and Chief Accounting Officer Michael Maher will step into the role on an interim basis while the company conducts an internal and external search for a permanent CFO. “As Maher has more than 25 years of finance and accounting experience and joined Nordstrom in 2009 as controller.

Finance 278

Finance Accounting Management ATS 278

Retail TouchPoints

FEBRUARY 3, 2021

Following the fall 2020 launch of its Amazon One contactless biometric palm reader in two Amazon Go stores, the retailer has rolled out the technology to a total of eight retail locations throughout the Seattle area, according to reporting in TechCrunch and other publications.

Location 290

Location Checkout Accounting Management 290

Retail TouchPoints

APRIL 2, 2024

The Amazon Counterfeit Crimes Unit (CCU), established in June 2020 , stopped more than 700,000 attempts by bad actors to create fake selling accounts in 2023. That’s down from 6 million would-be fake account attempts that were thwarted in 2020, the year that the CCU launched — an 88% decrease in less than four years.

Loss Prevention 270

Loss Prevention Accounting Apparel Consumer 270

Retail TouchPoints

APRIL 9, 2021

eBay is hosting a series of in-person product authentication events for collectors across the country to promote its new online Authenticity Guarantee program, which rolled out in October 2020. By comparison, new watches comprise 57% of the total watch inventory on eBay, but only account for 33% of total watch sales.);

Promotions 253

Promotions Accounting Marketing ATS 253

Retail TouchPoints

APRIL 21, 2021

ecommerce share in 2020, up from 23.7% Buy now, pay later (BNPL) also thrived over the past year, rising nearly 78% to account for 1.6% Digital wallet usage is expected to account for 40.5% Mobile wallets surged 60% to account for 9.6% in 2020 due to demand for contactless payment methods. of ecommerce spend.

Merchant Services 299

Merchant Services Payment Services Checkout Accounting 299

Retail TouchPoints

DECEMBER 27, 2022

Ecommerce accounted for 21.6% The index, which was not adjusted for inflation, measured in-store and online retail sales across all forms of payment. The payment company saw that online sales grew 10.6% compared to the same period in 2021. of total retail sales, up from 20.9% in 2021 and 20.6%

Accounting 290

Accounting Consumer Shopping ATS 290

Retail TouchPoints

MAY 4, 2021

based online tennis retailer — Midwest Sports — that the company acquired in April 2020. picking up a racquet for the first time in 2020. The retailer started with a single physical store and has since grown nationally via its digital channels, which now account for 90% of the company’s revenue.

Marketing 299

Marketing Accounting 299

Inside Retail

NOVEMBER 11, 2021

The report, which cites Sephora Australia’s accounts filed with ASIC this week, states the makeup retailer’s losses hit $7.87 million in the year to December 2020 – signaling a need for further funding from global parent, LVMH. million loss coming after 2019’s loss of $6.5 million.

Accounting 298

Accounting ATS 298

Retail TouchPoints

DECEMBER 12, 2024

Currently serving as VP of Retail Strategic Partnerships at Rokt , Cosgrove has held various roles within the company, including Senior Director and Director of Enterprise Accounts. She has helped propel Rokt’s partnerships forward over the last five years, building key relationships with brands such as Ulta, Wayfair, and Macys.

Promotions 173

Promotions Customer Experience Consumer Accessories 173

Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Amazon in particular invested more than $60 billion in shipping alone in 2020, helping it maintain blazing fast delivery times, but O’Shea believes its lack of a significant physical store footprint will cause it to lag behind the competition to some degree.

Fulfillment 278

Fulfillment Drop-Shipping Apparel Shipping 278

Retail TouchPoints

OCTOBER 18, 2024

To enter, members just need to log into their Diamond account between now and Nov. David’s Bridal introduced the Diamond loyalty program in December 2020 and expanded it to younger shoppers with its Diamond Prom program in December 2022. The retailer launched its wedding planning platform Pearl by David’s in January 2023.

Finance 290

Finance Accessories Shipping Accounting 290

Retail TouchPoints

MARCH 26, 2021

Shashoua also is Chief Investment Officer at Simon , which acquired Forever 21 in partnership with Brookfield Property Partners and ABG in February 2020. Simon’s recent retail deals have often involved collaboration with ABG, including the acquisition of Lucky Brand in July 2020, which makes sharing some labels a natural fit.

Apparel 290

Apparel Accounting Returns Planning 290

Retail TouchPoints

DECEMBER 16, 2022

DressX launched in August 2020, and Meta added the company to its portfolio of virtual clothing designers in July 2022. DressX has developed a carbon calculation methodology for digital fashion and proposed a patent validated by The Carbon Accounting Company.

Fashion 289

Fashion Accounting Consumer Promotions 289

Retail TouchPoints

JUNE 15, 2022

Google does have a direct-purchase feature, Buy on Google, which is similar to what Bing has rolled out, but it accounts for only a fraction of the more than 1 billion shopping sessions Google sees every day, according to Madrigal. Bing accounts for approximately 25% of total monthly search volume in the U.S.,

Merchant Services 306

Merchant Services Shopping Payment Services Advertising 306

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. K eep bots out of your customers’ accounts and checkout.

Merchant Services 298

Merchant Services Accounting Payment Services Returns 298

Retail TouchPoints

SEPTEMBER 6, 2022

The retailer has named SVP and Chief Accounting Officer Laura Crossen as Interim CFO, according to a regulatory filing. Arnal joined Bed Bath & Beyond in May 2020 alongside three other C-level leaders. The New York City Medical Examiner’s Office has reportedly confirmed his death as a suicide, according to CNBC and Reuters.

Accounting 268

Accounting Planning ATS Store Operations 268

Retail TouchPoints

FEBRUARY 1, 2022

Retailers including Amazon , CVS , Kroger , Macy’s , Nike and Walgreens have all added the option through partnerships with Afterpay, and a study by FIS found that BNPL transactions accounted for 29.3% ecommerce share in 2020, up from 23.7% in 2019.

Payment Services 278

Payment Services Accounting ATS 278

Retail TouchPoints

MAY 19, 2022

Frisk, who has been with the company since 2017 and at the helm since 2020, will stay on as an advisor through Sept. The company underwent several rounds of jobs cuts and a $200 million dollar restructuring in 2018, followed by an SEC investigation into its accounting practices in 2019. Browne has held the role of COO since 2020.

Wholesale 288

Wholesale Accounting Returns Marketing 288

Inside Retail

APRIL 22, 2021

billion online in 2020, and many sellers experienced substantial growth in key categories, such as home goods, health and beauty. In the US, for example, eMarketer reports that D2C sales now account for 33% of Nike’s revenue. . Australians spent an unprecedented $50.46 Fulfilment of the future. And now’s the time to get ahead.

Fulfillment 299

Fulfillment Beauty and Health Advertising Accounting 299

Retail TouchPoints

APRIL 12, 2021

The total accounts for less than 20% of Alibaba Group’s free cash flow over the last 12 months, said the company’s Executive Vice Chairman Joe Tsai in a conference call April 12. On the conference call, CEO Daniel Zhang said the company had proactively ended those arrangements when the SAMR investigation began in December 2020.

Accounting 264

Accounting Promotions Marketing Planning 264

Retail TouchPoints

DECEMBER 11, 2024

In 2020 my beloved local Fairway went under, and for five years the store space has languished, sitting dark and empty alongside several other shuttered chains: Modells , Subway (although somehow the Kohls has survived).

Checkout 284

Checkout Grocer Kiosk Promotions 284

Retail TouchPoints

JULY 9, 2020

However, new estimates from the Boston Consulting Group published in May revealed that global luxury sales could fall by between $85 and $120 billion in 2020 — a 29% drop that slows a decade of growth across luxury categories, according to Sarah Willersdorf, Global Head of Luxury at Boston Consulting Group. “In Source: Instagram, Diet Prada).

Clienteling 311

Clienteling Consumer Accounting Boutique 311

Retail TouchPoints

JANUARY 14, 2022

trillion in 2020, while U.S. Additionally, total order count was up almost 10.45% from holiday 2020 levels, according to data from Klaviyo. As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. trillion , up from $1.1 18 and Dec. 18-31 window.

Social Commerce 306

Social Commerce Fulfillment Drop-Shipping Payment Services 306

Retail TouchPoints

FEBRUARY 22, 2021

The mass store closures prompted by COVID-19 in spring 2020 could have spelled disaster for equestrian specialty brand Kerrits , which had operated as a wholesale-only business for over 25 years. The growth from April (2020) was exponential for overall revenue for the business and revenue from email.

Wholesale 264

Wholesale Marketing Accounting Outdoor 264

Retail TouchPoints

JANUARY 11, 2021

year-on-year through September 2020, boosting ecommerce’s share of its total sales from 33% in 2019 to 59% during this period. Q3 2020 net sales for all channels climbed 25.3% We launched the service in April 2020, after our website’s traffic had doubled and app installations had risen by 2.5X year-on-year.

Payment Services 301

Payment Services Location Fulfillment Customer Experience 301

Retail TouchPoints

APRIL 20, 2023

However, Amazon did say that through the pilot of ACX, it already has detected hundreds of matching accounts, where the same counterfeiter tried to create selling accounts on Amazon and at least one other store operator. “We We look forward to supporting this momentous effort with all of the tools that the IPR Center brings to bear.”

Accounting 277

Accounting Store Operations Shopping Customer Experience 277