Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. 3 shopping day in 2019. Contactless Services Can Soothe the Bite of Remote Returns.

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Inside Retail

JUNE 16, 2021

Homewares retailer Sheridan Australia is taking part in a novel trial in which its shredded cotton products are returned to the soil to test whether it can improve cotton soil health and act as a scalable solution to textile waste. And fibres don’t have to be shipped offshore. It’s [more cost effective].”.

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Retail TouchPoints

NOVEMBER 30, 2023

True Classic ’s use of the ParcelLab post-purchase experience and returns management solution has helped the T-shirt and activewear brand boost its email click-through rate (CTR) and open rate by 1.87% and 6.55% respectively compared to the brand’s previous provider.

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Retail TouchPoints

JANUARY 10, 2022

compared to 2019 for the six weeks from Nov. The other complicating factor is you’ve got consumers who are incredibly aware of the supply chain, inventory and shipping challenges that are out there. The rise in traffic compared to 2020 showed that shoppers are starting to return to stores. Overall sales were up 8.5%

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Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

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Retail TouchPoints

SEPTEMBER 6, 2023

In addition to discounts, program members also will receive shipping perks, early access to sales and new product launches, and exclusive access to limited edition drops. In 2019, Hanna Andersson shifted to a fully DTC model , closing all its stores and ending its wholesale business.

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Retail TouchPoints

AUGUST 4, 2021

Amazon has introduced two new Fulfillment by Amazon (FBA) programs to help merchants selling on Amazon resell customer-returned or overstocked items. FBA Liquidations will provider sellers the option to use Amazon’s existing wholesale liquidation partners and technology to recoup potential losses on returned and overstock inventory.

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Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

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Retail TouchPoints

JULY 15, 2022

In the longer term, it gave us this ability to grow and add things like ship-from-store, in-store pickup and same-day delivery through Shipt , which is another key component of what we wanted to do for last-minute gift givers.”. Creating Joy Amid Uncertainty. In Q4 2021, it processed 70% of online orders through its stores.

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Retail TouchPoints

FEBRUARY 10, 2021

The new strategy came as no surprise; the company already had pulled its products off Amazon in late 2019 as part of an ongoing pivot to focus on growth via its own channels, paring back the number of retailers it partners with and investing more in its own stores, website and mobile apps.

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Inside Retail

OCTOBER 20, 2021

It was our best month online since December 2019. IR: Speaking of those ups and downs, do you attribute that to Covid, or more to the previous rebrand in 2019 not really turning out as planned? We changed our shipping threshold – free standard and express. Every single person in the brand is at a sprint right now.

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Retail TouchPoints

OCTOBER 13, 2021

Currently the brand is offsetting its carbon and plastic footprints while taking steps to eliminate 80% of plastics from its shipping and supply chain by 2022. SoftBank Vision Fund 2 is the second institutional investor to back Vuori, following Norwest Venture Partners, which invested in the company in 2019.

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Retail TouchPoints

NOVEMBER 10, 2021

Customers can return the items at the end of the rental period with free shipping and dry cleaning, continue to rent for a daily fee or purchase the item at a discount. REI Co-Op has been offering rentals since April 2019. Those available for rental in the selected size and color will display a “Borrow” button.

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Retail TouchPoints

SEPTEMBER 2, 2022

Newly developed freight booking tools have made it easier and more efficient to book containers on large cargo ships, thereby reducing the need for air freight, which is generally seen as producing a larger carbon footprint. Shipping companies can obtain information through GPS tags to help locate containers and ships in real time.

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Inside Retail

FEBRUARY 26, 2023

Customers want a quick, simple, and flexible return process and the peace of mind that if they don’t like an item, they can easily return it. Retailers know that hyper convenience is essential to the e-commerce proposition, and many continue to offer ‘free returns’ to remain competitive. Why do people return goods?

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Inside Retail

JUNE 27, 2024

In July 2019 Bydee pivoted and became a pureplay online retailer and hired its first casual employee. “I’d We put $1000 into US ad spend and that went crazy,” Hairis said, adding “I didn’t understand the potential until we saw the return on investment.”

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Retail TouchPoints

NOVEMBER 30, 2020

The 2020 ecommerce holiday shopping and shipping season is expected to eclipse years past. Regardless, these communications will be crucial to whether holiday customers return throughout 2021. Winter elements have historically been unkind to packages, which as a side note is why shipping insurance is a good idea during the winter.

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Inside Retail

JUNE 19, 2022

“We’re finding more customers in the millennial age group are interested in secondhand clothing, rather than brand new, so we’re evolving our business model to actually resell the returns that we’re getting,” Sam Wood, Azura Fashion Group’s CEO, told Inside Retail. Luxury’s discount problem. Rising opportunity in resale .

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Retail TouchPoints

AUGUST 7, 2024

30, 2024, Liedtke will take over the brand post and report directly to President and CEO Kevin Plank, who returned to Under Armour in April 2024. ” Righting the Under Armour Ship Plank has played a central role in the growth and evolution of the Under Armour brand and its products since he founded the company in 1996.

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Inside Retail

MAY 16, 2023

Target US is making shopping easier for customers with the option to make product returns right from their cars at no extra cost. The new returns service is already available at over 500 stores across the US and is expected to reach all 2000 Target locations in the next few months. she questioned.

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Retail TouchPoints

NOVEMBER 10, 2020

While this figure is down $50 from 2019, given 2020’s overall uncertainty, such a slight decline would represent a significant victory. Adding to the overall shipping volume will be those consumers who would normally have purchased a gift in-store and brought it to the recipient themselves.

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Retail TouchPoints

JUNE 15, 2021

respondents indicated that ground shipping is their preferred method for replenishing wardrobe staples, and 43% indicated that curbside pickup is their preferred fulfillment method for replenishing or replacing household staples. Profitably Managing Returns. With the surge in online shopping has come a surge in returns.

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Retail TouchPoints

MAY 5, 2021

Of course, there are reasons why certain kinds of products haven’t been as quick to become ecommerce mainstays — mailing a live tree will never be as simple as shipping at T-shirt, for example. billion compared to roughly $3 billion in 2019, according to data from IWSR. Overcoming Last Mile and Return Hurdles.

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Inside Retail

JANUARY 2, 2025

The empty pouches can then be returned in a prepaid envelope to Zero Co to be cleaned, refilled and shipped back. And even though we were providing free return postage, it was just another job that people had to do. It stacked up to be a good solution but not what we believed was the best, ultimate solution.

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Inside Retail

JULY 25, 2021

In a keynote presentation on ‘The Rise of the Art-Lennial’ he gave at the Retail Leaders Forum in 2019, Madden said young consumers aren’t just looking for art to hang on their walls, they really want to experience it. . billion globally in 2019, or just over 7 per cent of the overall art market.

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Retail TouchPoints

JULY 10, 2020

The study found that this evolving area was already causing retailers to shift their budgets: Google Shopping (the image-focused product ads that appear at the top of a search) spend was up approximately 7% in 2019, while Google paid search (the text-based links that appear within the search results) spend fell nearly 8%.

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Retail TouchPoints

AUGUST 11, 2020

Since early 2019, Lancôme’s augmented reality experience for trying on different lipstick shades has been my front-runner as an innovative, engaging customer experience. Continuing on the L’Oréal theme, the company launched a new personalized hair color brand, Color & Co , in 2019. Lancôme Lipstick Augmented Reality.

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Retail TouchPoints

NOVEMBER 16, 2020

For ecommerce retailers — particularly those in the fashion sector — this represents a massive opportunity to heighten sales, lower returns and offer customers a new way to shop online. Fashion comprises the largest segment of ecommerce retail, with a market size of over $500 billion in 2019. The Problem With Fashion Etail.

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Retail TouchPoints

NOVEMBER 30, 2022

For example, we’ve framed an image of the jabot [an ornamental ruffled frill worn at the neck] that our Co-founder and Chief Creative Officer Miyako Nakamura designed for Justice Ruth Bader Ginsburg in 2019. There were a few last-minute, unplanned scrambles involving items that unexpectedly went out of stock or were delayed in shipping.

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Inside Retail

JULY 14, 2021

Customers in Sydney will be able to get free express delivery on all orders which are worth more than $50, and will enjoy free 60-day extended returns. At the height of the pandemic, not only did Toys R Us offer curbside pickup , it partnered with food delivery service DoorDash to offer same-day shipping on items that were available in-store.

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Retail TouchPoints

JUNE 15, 2020

and Canada stores have been closed since March 18, the company enabled ship-from-store capabilities in approximately 85% of its U.S. stores in late April, more than doubling its daily shipping capacity. in Q1 compared to the same period in 2019. Even though approximately 95%. of the company’s U.S.

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Retail TouchPoints

MARCH 17, 2021

from 2019, totaling $188.2 This massive increase put significant strains on the supply chain as well as shipping and delivery. Holiday 2020 was unlike any other for ecommerce growth. In November and December, Adobe Analytics reported that online shopping grew 32.2%

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Retail TouchPoints

AUGUST 5, 2024

The retailer, which had not done a major POS upgrade since 2019, adopted a cloud-native POS solution from Jumpmind that not only unchained associates from the cash wrap but had the added benefit of being easier for them to use. Training that had taken as long as three to four hours could now be completed in 30 minutes or less.

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Retail TouchPoints

MAY 26, 2022

This year it has given the West Coast ports the opportunity to clear out the backlog of ships [waiting to unload their cargos]. years to return to their previous level (and many continued to lag behind pre-pandemic levels), goods saw a dramatic increase right away after the initial slide [in Q1 2020] that lasted about a month.

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Retail TouchPoints

JULY 26, 2022

While we predict that ASP will increase monthly between 8% and 12% for the remainder of 2022, there is a silver lining for holiday shoppers: the return of discounting. For example, store associates should get measured on fulfillment metrics if they are picking and shipping. 5: Retailers will Test NFT Drops.

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Wiser

JANUARY 18, 2019

To learn more about the changes consumers are looking for in the coming year, Wiser has surveyed over 2,400 of our mobile app users about their 2019 shopping preferences. 52 percent of survey participants are more likely to make a purchase in-store in 2019 while 48 percent are more likely to make a purchase online.

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Retail TouchPoints

SEPTEMBER 12, 2022

Sundays was founded in November 2019 by Barbora Samieian, Noah Morse, Sara Samieian, and Moe Samieian Jr., In fact, Sundays offers free shipping for every piece of furniture delivered, as well as free white-glove service. “We all of whom are retail and design veterans with 20+ years of furniture industry experience.

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