Retail TouchPoints

MAY 30, 2022

A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want. In trying to accommodate all customer demands while simultaneously fighting for market share in a rapidly expanding and competitive fashion industry, retailers are relaxing their return policies.

Returns 328

Returns Fashion Supply Chain Management Shopping 328

Retail TouchPoints

OCTOBER 21, 2022

Toys ‘R’ Us ANZ relaunched the brand’s website in Australia in 2019. A brick-and-mortar return to the UK could be next for Toys ‘R’ Us, if WHP follows a similar pattern to its U.S. A brick-and-mortar return to the UK could be next for Toys ‘R’ Us, if WHP follows a similar pattern to its U.S. billion (approximately $4.1

Returns 330

Returns Marketing Shopping Location 330

Retail TouchPoints

APRIL 29, 2022

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. Turn Returns Upside Down.

Returns 312

Returns Merchant Services Drop-Shipping Shipping 312

Retail Gazette

NOVEMBER 28, 2024

The longstanding, and so far unsuccessful search for Asda’s new CEO could receive a shot in the arm following the return of former chief Allan Leighton as its new executive chair this week. Barry Williams With Leighton back at Asda, could we see the supermarket’s former executive Barry Williams also make a return?

Returns 116

Returns Supermarket Customer Experience Promotions 116

Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

Returns 263

Returns Drop-Shipping ATS Shipping 263

Retail TouchPoints

MAY 13, 2021

PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” The Happy Returns purchase follows PayPal’s acquisition of coupon plug-in Honey in January 2021. PayPal has been an investor in Happy Returns since 2019.

Merchant Services 207

Merchant Services Returns Payment Services Checkout 207

Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

Returns 277

Returns Payment Services Shipping Accounting 277

Retail TouchPoints

DECEMBER 20, 2021

Maternity retailer A Pea in the Pod has returned to brick-and-mortar with stores in Chicago and New York City. A Pea in the Pod parent company Destination Maternity closed all its banners in late 2019 following bankruptcy proceedings.

Returns 264

Returns Location Wholesale Apparel 264

Retail TouchPoints

SEPTEMBER 15, 2020

With record-setting online sales looming on the horizon for the holiday season, retailers also are bracing for an onslaught of online returns. Those retailers selling primarily or exclusively online are expecting a corresponding hike in the volume of returns, but not much difference in the return rates they have become accustomed to.

Returns 225

Returns Merchant Services Shipping Location 225

Retail TouchPoints

AUGUST 22, 2024

It’s not a mirage; Barneys is returning to NYC, but only temporarily. This is hardly the first revival for Barneys since its 2019 bankruptcy and subsequent acquisition by brand management firm Authentic Brands Group. The iconic retailer will go back to its SoHo roots with a five -week pop-up facilitated by beauty brand Hourglass.

Returns 272

Returns Fashion Department Stores Brand Management 272

Inside Retail

FEBRUARY 10, 2022

The lack of international tourists over the last two years has cost the retail industry an estimated $90 billion – given tourists spent around $45 billion between July 2018 and 2019, according to data from Tourism Research Australia. This has been a long time coming after more than 700 days of being cut off from the rest of the world.

Returns 262

Returns Promotions Management 262

Retail TouchPoints

AUGUST 16, 2021

Glossier will return to brick-and-mortar with three permanent locations scheduled to open this year. The retailer’s physical locations drew more than 1 million visitors in 2019 with an average conversion rate of 50%. The first will launch in Seattle’s Capitol Hill neighborhood on Aug.

Returns 290

Returns Fulfillment Location Consumer 290

Inside Retail

JUNE 14, 2023

Footwear and accessories brand Novo Shoes has returned to Canberra, opening two locations in Woden and Belconnen. Novo Shoes acquired the South Australian footwear brand Spendless Shoes in 2019, making it one of the country’s largest footwear retailers.

Returns 240

Returns Accessories Fashion Location 240

Retail TouchPoints

MARCH 15, 2021

Lord & Taylor will return from bankruptcy as a digital-first retailer in April under its new owner Saadia Group, according to multiple sources. for $100 million in August 2019, but Le Tote itself went bankrupt just a year later in August 2020. Known as the oldest department store in the U.S.,

Returns 279

Returns Department Stores Apparel Finance 279

Inside Retail

MAY 11, 2022

Australians are returning to shopping malls as Covid fears subside with Scentre Group reporting customer visitations up 12 per cent on 2021 levels during the first quarter. per cent in March compared to the same month in 2019, pre-Covid, and for the quarter were up by 7.1 per cent to 90.4 per cent in 2022.”.

Returns 264

Returns Consumer Specialty Store Shopping 264

Inside Retail

JUNE 16, 2021

Homewares retailer Sheridan Australia is taking part in a novel trial in which its shredded cotton products are returned to the soil to test whether it can improve cotton soil health and act as a scalable solution to textile waste. The post Sheridan returns cotton products to soil in textile waste trial appeared first on Inside Retail.

Returns 246

Returns Drop-Shipping Apparel Shipping 246

Inside Retail

DECEMBER 7, 2021

Under the partnership, Mad Mex launched its restaurants in Singapore and Malaysia in 2019. . The post Mad Mex returns to Australian ownership, ends Asia expansion plans appeared first on Inside Retail. Despite the disruption in the Asian market, Mad Mex has been able to open 11 new restaurants across Australia in the past 12 months.

Returns 246

Returns Planning Marketing Consumer 246

Retail TouchPoints

MARCH 24, 2021

Former Amazon exec Adam Selipsky will return to lead the company’s cloud computing division, Amazon Web Services, when current AWS chief Andy Jassy steps into the CEO role later this year. Tableau was acquired by Salesforce in 2019 for $15.7

Returns 264

Returns Marketing ATS 264

Retail TouchPoints

APRIL 30, 2021

The wide range is due to uncertainty regarding how consumers will shop post-pandemic — potentially impacting the performance of Prime Day 2021, which has returned to a Q2 date. Prime Day Returns to July, but Amazon Still Welcomes Experimentation. compared to Prime Day 2019, reaching $10.4 Total sales rose 45.2%

Returns 264

Returns Shipping Fulfillment Management 264

Retail TouchPoints

AUGUST 19, 2021

Toys ‘R’ Us will make its latest attempted return to brick-and-mortar with 400 store-in-store shops at Macy’s locations and online at macys.com/toysrus, slated to roll out in 2022. Toys ‘R’ Us previously staged a comeback during the 2019 holiday season with two new standalone locations, but its revival was cut short by the COVID-19 pandemic.

Returns 264

Returns Shopping Location Marketing 264

Retail TouchPoints

AUGUST 3, 2023

After a four -year hiatus, the Victoria’s Secret fashion show will make its return on Sept. But after years of criticism due to the event’s perceived objectification of women and lack of body diversity, the brand paused the show in 2019, and it’s been on hiatus since. Earlier this year , executives hinted at a return.

Fashion 244

Fashion Returns Apparel Shopping 244

Inside Retail

DECEMBER 12, 2023

Ksubi’s return to operating stand-alone stores in Australia has been a long time coming. Direct-to-consumer sales continue to be the strongest part of Ksubi’s business, and with former General Pants CEO Craig King at the helm since February 2019, the business is well-positioned to invest in retail space in Australia.

Returns 273

Returns Fashion Marketing Consumer 273

Retail TouchPoints

MAY 11, 2021

Getting the returns experience right is one of the most critical parts of that cycle — 95% of shoppers say that how returns are handled affects their decision of whether to purchase again. Purchase Frequency Before Return Versus Purchase Frequency After Return. Return Rate and Negative Reviews.

Customer Experience 221

Customer Experience Returns Customer Retention Shopping 221

Retail TouchPoints

FEBRUARY 26, 2025

And while there are certainly costs associated with going green (though it turns out greenwashing is often more expensive), sustainability has the potential to boost sales, cut costs and increase efficiencies including the bonus benefit of reducing product returns.

Returns 191

Returns Apparel Promotions Advertising 191

Inside Retail

MARCH 26, 2025

trillion in 2019 to nearly US$4.29 I started experimenting with candy formulations, and one thing led to another I quit my job in 2019 to pursue Funday full time. In what ways has it returned to “normal”? Whats returned to normal is peoples appetite for fun and joy; they just want it in a better-for-you format.

Specialty Store 130

Specialty Store Returns Payment Services Consumer 130

Retail TouchPoints

JANUARY 5, 2021

There were fewer last-minute shoppers in 2020 compared to 2019,” said Hilding Anderson, Senior Director of Strategy & Consulting at Publicis Sapient in an interview with Retail TouchPoints. “ 3 shopping day in 2019. Contactless Services Can Soothe the Bite of Remote Returns. 11 through Dec. 24, 2020), or 2.4% 1 through Dec.

Drop-Shipping 311

Drop-Shipping Returns Merchant Services Shipping 311

Retail TouchPoints

FEBRUARY 10, 2021

The new strategy came as no surprise; the company already had pulled its products off Amazon in late 2019 as part of an ongoing pivot to focus on growth via its own channels, paring back the number of retailers it partners with and investing more in its own stores, website and mobile apps.

Returns 264

Returns Drop-Shipping Location Fulfillment 264

Inside Retail

JUNE 7, 2021

Items are returned to Amazon for many reasons – sometimes a product is just not what a customer is looking for, or perhaps there’s a cosmetic defect or the packaging is damaged,” said Amazon Australia country manager Matt Furlong. The post Amazon launches resale platform in Australia appeared first on Inside Retail.

Apparel 328

Apparel Fulfillment Returns Management 328

Retail TouchPoints

AUGUST 30, 2021

billion in Q2 2021, the highest second-quarter sales in over a decade, up 29% year-over-year and 5% compared to 2019 pre-COVID levels. Online sales in particular grew 65% over 2019 levels and represented 33% of the total business, offsetting an 11% brick-and-mortar decline compared to its pre-COVID performance.

Returns 279

Returns Apparel Shopping Planning 279

Retail TouchPoints

JUNE 4, 2021

billion , compared to $782 million in Q1 2019 — showing that the retailer has not just recovered from the pandemic but resumed an upward trajectory. We are very pleased with our Q1 results, which reflect significant growth in the business compared to both 2020 and 2019,” said Meghan Frank, CFO at lululemon in a statement.

Jewelry 289

Jewelry Department Stores Returns Shopping 289

Inside Retail

OCTOBER 26, 2021

Returned children’s goods retailer Toys ‘R’ Us Australia has signed a long-term exclusive licence agreement to facilitate the return of the Toys ‘R’ Us and Babies ‘R’ Us brands to the United Kingdom.

Returns 279

Returns Fulfillment Planning Marketing 279

Retail TouchPoints

NOVEMBER 30, 2023

True Classic ’s use of the ParcelLab post-purchase experience and returns management solution has helped the T-shirt and activewear brand boost its email click-through rate (CTR) and open rate by 1.87% and 6.55% respectively compared to the brand’s previous provider.

Shipping 264

Shipping Returns Customer Experience Management 264

Inside Retail

FEBRUARY 19, 2025

In 2019, VF Corp spun off the Wrangler and Lee brands to a new publicly traded company set up as Kontoor Brands. Supported by the benefits of Project Jeanius and the acquisition of Helly Hansen, we are well-positioned to deliver another year of strong returns and value creation.

Outdoor 130

Outdoor Apparel Finance Returns 130

Inside Retail

OCTOBER 20, 2021

It was our best month online since December 2019. IR: Speaking of those ups and downs, do you attribute that to Covid, or more to the previous rebrand in 2019 not really turning out as planned? The post The return of Tigerlily: An in-depth interview with the new CEO appeared first on Inside Retail.

Returns 246

Returns Wholesale Shipping Management 246

Retail TouchPoints

AUGUST 19, 2020

Target’s Q2 performance obliterated the bullseye, with every line item vastly exceeding our expectations, resulting in first half performance actually improving from 2019 despite Q1’s very rocky start,” said Charlie O’Shea Senior Retail Analyst at Moody’s in comments provided to Retail TouchPoints. Walmart U.S. boosted its comp sales to $93.3

Fulfillment 331

Fulfillment Accounting Returns Consumer 331

Retail TouchPoints

JANUARY 10, 2022

compared to 2019 for the six weeks from Nov. 22, a 10% increase over last year, and retailers need to prepare themselves for the share of shoppers who prefer to make their returns at a brick-and-mortar store. The rise in traffic compared to 2020 showed that shoppers are starting to return to stores. Overall sales were up 8.5%

Shopping 299

Shopping Drop-Shipping Returns Shipping 299

Retail TouchPoints

JUNE 24, 2024

Under Armour revealed in November 2019 that it had been the subject of a federal investigation into its accounting practices since 2017, with the Wall Street Journal reporting at the time that both the Justice Department and the Securities and Exchange Commission were looking at the retailer’s financial reporting. 16, 2015 and Nov.

Accounting 264

Accounting Payment Services Returns Planning 264