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Starboard Cruise Services Promotes Sherrie Day to Lead Merchandising Role

Retail TouchPoints

Starboard Cruise Services , the LVMH Moët Hennessy Louis Vuitton luxury retail-at-sea company, has promoted Sherrie Day to the role of Global Head of Merchandising. Day will report to Lisa Bauer, President and CEO of Starboard. Day’s responsibilities will include managing Starboard’s merchandising strategy worldwide.

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Exclusive Q&A: M.M. LaFleur Designs Boutiques to Promote ‘Individual Customer Discovery’

Retail TouchPoints

For example, we’ve framed an image of the jabot [an ornamental ruffled frill worn at the neck] that our Co-founder and Chief Creative Officer Miyako Nakamura designed for Justice Ruth Bader Ginsburg in 2019. There were a few last-minute, unplanned scrambles involving items that unexpectedly went out of stock or were delayed in shipping.

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Amazon, Target, Walmart Incentivize Early Holiday Shopping

Retail TouchPoints

Many consumers already have caught on that they don’t need to wait until Black Friday, Cyber Monday or Super Saturday for attractive promotional offers. The elongation of the holiday shopping season, already a growing trend in 2019, got a big boost from the supply chain disruptions exacerbated by the COVID-19 pandemic.

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Retail Sales Grew 3% Over Extended Holiday Purchase Period — And the Season Isn’t Over Yet

Retail TouchPoints

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. 3 shopping day in 2019. Retail sales grew 3% during the extended holiday season (Oct.

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Michaels Prepares Marketplace Offering to Offer More Than ‘Just Coupons and Discounts’

Retail TouchPoints

The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment. Moore’s stores and intellectual property during the company’s 2019 bankruptcy. Moore , recently announced that it was acquired by “one of the largest companies in our industry.”

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Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value

Retail TouchPoints

Consider the traditional returns process: Look up the merchant’s return policy, find the receipt, request return authorization, print a shipping label, repackage the item, drop it off at a carrier, wait days for confirmation that it was received, and finally, wait even longer to receive a refund minus a returns shipping fee.

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Kroger Introduces Paid Loyalty Program Offering Faster Delivery Times

Retail TouchPoints

Some standout paid loyalty programs include: Walmart+ , which launched in September 2020 as an Amazon Prime competitor; MyWay , a membership program launched by Wayfair in 2018 with benefits ranging from free shipping to special members-only promotions; and CarePass , a paid membership program rolled out by CVS in 2019 that offers benefits above and (..)