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Flexible payment provider Affirm is expanding its range of services to include the post-purchase experience with the acquisition of online returns solution Returnly for approximately $300 million. Returnly currently facilitates returns and replacements for online orders for more than 1,800 merchants.
Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. Turn Returns Upside Down.
PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” The Happy Returns purchase follows PayPal’s acquisition of coupon plug-in Honey in January 2021. PayPal has been an investor in Happy Returns since 2019.
With traditional trading methods restricted by pandemic restrictions, an inability to sell through physical locations and a sharp downturn in demand, we saw merchants around the world taking an unprecedented leap and embracing innovation and digitalization in a bid to maintain their retailer-shopper relationships. trillion by 2026.
With traditional trading methods restricted by pandemic restrictions, an inability to sell through physical locations and a sharp downturn in demand, we saw merchants around the world taking an unprecedented leap and embracing innovation and digitalization in a bid to maintain their retailer-shopper relationships. trillion by 2026.
While we shouldn’t expect online sales to remain at their peak levels when the safety risks of in-person shopping dissipate, merchants cannot hope to weather the storm and return to business as usual. As we move forward, these capabilities are critical for all retailers: Accept Contactless Payments. Traditionally, U.S.
The pandemic accelerated not just ecommerce but also digital payment methods: digital wallets reached 29.3% The wallets are expected to unseat credit cards as the preferred online payment method in the coming years, according to the FIS Global Payments Report 2021. share of ecommerce payments. of ecommerce spend.
With record-setting online sales looming on the horizon for the holiday season, retailers also are bracing for an onslaught of online returns. Those retailers selling primarily or exclusively online are expecting a corresponding hike in the volume of returns, but not much difference in the return rates they have become accustomed to.
Amazon has introduced two new Fulfillment by Amazon (FBA) programs to help merchants selling on Amazon resell customer-returned or overstocked items. FBA Liquidations will provider sellers the option to use Amazon’s existing wholesale liquidation partners and technology to recoup potential losses on returned and overstock inventory.
Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.
There were fewer last-minute shoppers in 2020 compared to 2019,” said Hilding Anderson, Senior Director of Strategy & Consulting at Publicis Sapient in an interview with Retail TouchPoints. “ 3 shopping day in 2019. Contactless Services Can Soothe the Bite of Remote Returns. 11 through Dec. 24, 2020), or 2.4%
And when shopfloors get busy, a reliable payments solution is essential – which is why CommBank’s new Smart terminal is the perfect addition to your store this holiday season. This uptick looks set to continue as we head into the holiday season and consumers return in-store. That means merchants need to be prepared.
Southeast Asia’s leading online fashion and lifestyle retailer offers customers a world of payment options and a seamless shopping experience. Now, consumers who shop Zalora will have the ability to pay with any of their preferred local payment solutions at online checkout as part of a seamless shopping experience.
We’re indifferent on where the shopping journey ends, where that transaction takes place ,” said Matt Madrigal, VP and General Manager of Merchant Shopping at Google in an interview with Retail TouchPoints. “It The result is a much lower barrier of entry for merchants looking to capitalize on Google’s massive reach.
Households with children in elementary and high school are set to spend an average of $789.49 , far exceeding the 2019 record of $696.70. The most notable shift between the 2019 back-to-school season and today is the strong consumer preference for technology over traditional items like apparel and even school supplies.
It will include the Holiday 2022 Meta Foresight Interactive Report , offering insights from the 2019, 2020 and 2021 holiday seasons across 33 key markets as well as tips on turning new holiday customers into returning shoppers after the season ends. Additionally, eligible SMBs will be able to earn a $100 TikTok advertising credit.
The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. In fact, McNamara noted that Mastercard predicts a comeback for Black Friday 2022, with total sales exceeding 2019 results.
Economists are predicting a flat or modest increase in holiday sales compared to 2019, but they expect a big increase in online holiday shopping. vs. 2019, when sales amounted to $145 billion. Merchants love it because it bolsters sales, avoids shipping and helps move inventory out of stores. Impact on Merchants.
Fintech unicorn and payment processor, Mollie, reveals trends for small and medium-sized merchants during Black Friday, Cyber Week and Cyber Monday. The analysis spans tens of thousands of merchants across Europe, primarily from Germany, U.K., Payment methods and merchant performance.
We speak with Yoox Net-a-Porter’s APAC general manager Natalie Lee about the resilience of luxury spending amidst an economic downturn, the importance of localisation, personalisation and incredible customer service, and how the company is using technology to improve the way it operates. How do you plan to leverage them?
When bad actors take advantage of return policies, return fraud is the result. It’s the act of defrauding businesses using its returnprocess and it’s a problem in the retail industry. If you think fraudulent returns aren’t a problem, think again. billion worth of merchandise was affected in 2019.
billion on 2019. billion on 2019. billion (+6 per cent on 2019), while Alibaba was at number 8 with US$110.4 In some instances, the diminution in power led to attempts to pivot, for example by leveraging digital infrastructure to turn shopping centres into online marketplaces and food delivery services.
Barclaycard Payments’ data shows quarterly SME transactions have risen by 38.1 per cent (compared to 2019) as Christmas shopping gets underway. The quarterly SME Barometer combines billions of merchant transactions, processed by Barclaycard Payments, with research data to provide an in-depth look at the UK SME economy .
The online payments provider hopes to successfully negotiate and announce a deal by the time it reports quarterly earnings on Nov. The payments behemoth was among the big winners of the Covid-19 pandemic, as more people used its services to shop online and pay bills to avoid stepping out. 8, the source added.
is about how to best leverage Alibaba’s latest technology to support brands and merchants in driving sustainable and inclusive growth in more efficient ways.”. sales, which featured 500,000 products with official “Green Product Certification” from more than 2,000 merchants. When DVF first launched on Tmall in 2019, 11.11
per cent in 2019 — to sit almost 10 points ahead of the overall market. Assuming Australia continues to manage the virus successfully, we will continue to see an exuberant return to physical retail spaces. Digital payment. Digital payment in physical stores removes some people’s concerns about the security of digital payments.
Industry Analysis: Payment solutions company, UTP Group, reveals consumer spending is up by a third (32%) since restrictions eased compared to same period in April 2019. By contrast, lodging hotels and motels are down 51% in the same period in April 2019.
jewelry sales were up sharply in July compared to the same month in 2020 as well as in 2019, according to Mastercard SpendingPulse. percent versus July 2019. grew for the 11 th consecutive month in July, according to Mastercard SpendingPulse , which measures in-store and online retail sales across all forms of payment.
The quarterly SME Barometer combines billions of merchant transactions, processed by Barclaycard Payments, with research data to provide an in-depth look at the UK SME economy. More than four in 10 plan to hire additional staff over the next 12 months in a sign of positivity for the future.
In fact, recent figures showed that footfall in physical stores dropped by a whopping 50% in comparison to the same figures for 2019. Rather morbidly, it’s entirely possible that many high-street branches and physical stores will close before the appetite for physical shopping returns.
The company was acquired by Adjmi Apparel Group in 2019, and Mangione has been there since the beginning (he even served as a product model in the early days). Additionally, this approach opens up the Alexa ecosystem to all merchants, even those that don’t sell on Amazon. This is Drew Brees,’” explained Mangione.
retail sales had another month of double-digit growth in April, according to Mastercard SpendingPulse, which measures in-store and online retail sales across all forms of payment. compared to April 2019. Mastercard SpendingPulse reports on national retail sales across all payment types in select markets around the world.
Since 2019, livestreaming has been one of the most important ways for a store to engage its followers to make a sale in China. It wasn’t until 2019, that Taobao livestream saw the inevitable way that products had to change to become more appealing to audiences. But livestreaming was not always used for selling items. from the viewers.
New Klarna research reveals emerging shopping trends as expectations of returns soar and patience wanes. Eight in ten (82%) consumers say retailers need to improve their returns capabilities. Slow refund processes cited as the most frustrating element of returning items bought online, according to 36% of consumers**.
After initially launching our cashback program, CommBank Rewards, which helped retailers drive sales while returning almost $13 million in savings to our customers, since launching in December 2019. More than 1000 young Australians were involved in the design process to ensure Cheddar delivers to their needs and shopping preferences.
compared to pre-pandemic (2019) spending levels. The elevated level of inflation is reflected in the February retail sales increases; other key trends include: Return to office attire: Apparel (+37.6% compared to pre-pandemic 2019 levels for the month. retail sales” as sales at retailers and food servicesmerchants of all sizes.
Barclaycard Payments’ data shows quarterly SME transactions have risen by 38.1 per cent (compared to 2019) as Christmas shopping gets underway. The quarterly SME Barometer combines billions of merchant transactions, processed by Barclaycard Payments, with research data to provide an in-depth look at the UK SME economy.
Last Updated on July 3, 2023 Ecommerce merchants are no strangers to using Google Merchant Center. This powerful platform lets merchants manage, modify, and adjust their ecommerce shops across Google’s various services, such as Google Shopping, Ads, My Business, etc. First, log in to Google Merchant Center.
Klarna , the global banking, payments and shopping service, is launching an experiential activation in the heart of Manchester to raise awareness amongst consumers and influencers regarding social media advertising guidelines.
Majestic Wine , the specialist wine merchant, has inaugurated two new outlets within the span of a week. Additional services include free glass hire for special events, quick click-and-collect options, and next-day home delivery. This is the first time in ten years that the retailer has achieved such a feat.
Shopping during the BFCM period is on the rise and at par with pre-pandemic levels: 80% of consumers plan to shop during the five-day holiday period, up from 71% in 2021 and compared to 79% in 2019. This comes as one-third (33%) of BFCM shoppers are concerned about making upcoming payments, up from 26% in 2021. ” About Deloitte.
Launch aims to raise awareness amongst influencers and consumers on advertising rules as Klarna data uncovers that 46% of consumers don’t know that #ad means that an influencer has been paid to promote a product or service.
Retailers are also offering services within their spaces. Buy with Prime” enables Shopify merchants to use Amazon’s payment and fulfillment services. With eLearning, onboarding new employees and upskilling staff is accelerated. Take Amazon and Shopify.
The CPSC views these steps as insufficient and aims to force Amazon to issue recalls and destroy the returned products. Under the “fulfilled by Amazon” program, merchants keep title to their products but store them at Amazon fulfillment centers, where Amazon packs and ships the products for a fee. 2052(a)(8). Total Recalls: 22.
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