Retail TouchPoints

MAY 13, 2021

PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” The Happy Returns purchase follows PayPal’s acquisition of coupon plug-in Honey in January 2021. PayPal has been an investor in Happy Returns since 2019.

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Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

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Retail TouchPoints

AUGUST 22, 2024

It’s not a mirage; Barneys is returning to NYC, but only temporarily. This is hardly the first revival for Barneys since its 2019 bankruptcy and subsequent acquisition by brand management firm Authentic Brands Group. It’s a symmetrical turnaround: the Hourglass brand debuted at the famed department store two decades ago.

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Inside Retail

JUNE 14, 2023

Footwear and accessories brand Novo Shoes has returned to Canberra, opening two locations in Woden and Belconnen. Novo Shoes acquired the South Australian footwear brand Spendless Shoes in 2019, making it one of the country’s largest footwear retailers.

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Retail TouchPoints

SEPTEMBER 15, 2020

With record-setting online sales looming on the horizon for the holiday season, retailers also are bracing for an onslaught of online returns. Those retailers selling primarily or exclusively online are expecting a corresponding hike in the volume of returns, but not much difference in the return rates they have become accustomed to.

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Inside Retail

JUNE 16, 2021

Homewares retailer Sheridan Australia is taking part in a novel trial in which its shredded cotton products are returned to the soil to test whether it can improve cotton soil health and act as a scalable solution to textile waste. We’re incredibly proud,” Gould told Inside Retail. “It It’s [more cost effective].”.

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Retail TouchPoints

APRIL 28, 2025

Etsy continues to make refinements to its business model as it seeks a return to growth amid increasing competition. The companys latest moves include selling off Reverb , a resale marketplace for musical instruments that it acquired in 2019 , and a host of updates to its seller experience. million in 2024 from $942.1

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Retail TouchPoints

APRIL 30, 2021

The wide range is due to uncertainty regarding how consumers will shop post-pandemic — potentially impacting the performance of Prime Day 2021, which has returned to a Q2 date. Prime Day Returns to July, but Amazon Still Welcomes Experimentation. compared to Prime Day 2019, reaching $10.4 Total sales rose 45.2%

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Inside Retail

DECEMBER 12, 2023

Ksubi’s return to operating stand-alone stores in Australia has been a long time coming. Direct-to-consumer sales continue to be the strongest part of Ksubi’s business, and with former General Pants CEO Craig King at the helm since February 2019, the business is well-positioned to invest in retail space in Australia.

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Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

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Retail TouchPoints

JANUARY 5, 2021

There were fewer last-minute shoppers in 2020 compared to 2019,” said Hilding Anderson, Senior Director of Strategy & Consulting at Publicis Sapient in an interview with Retail TouchPoints. “ 3 shopping day in 2019. Contactless Services Can Soothe the Bite of Remote Returns. 11 through Dec. 24, 2020), or 2.4% 1 through Dec.

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Retail TouchPoints

NOVEMBER 30, 2023

True Classic ’s use of the ParcelLab post-purchase experience and returns management solution has helped the T-shirt and activewear brand boost its email click-through rate (CTR) and open rate by 1.87% and 6.55% respectively compared to the brand’s previous provider.

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Inside Retail

JUNE 7, 2021

Items are returned to Amazon for many reasons – sometimes a product is just not what a customer is looking for, or perhaps there’s a cosmetic defect or the packaging is damaged,” said Amazon Australia country manager Matt Furlong. These items can’t then be sold as new, but are still great quality and are in good working condition.

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Apparel Fulfillment Returns Management 328

Retail TouchPoints

AUGUST 17, 2022

in 2019 to 14.9% Adding automation to your digital marketing strategy enables you to manage and optimize important ad elements such as bids, keywords and ad text in real time to ensure your campaigns are always tweaked to get the best results for the least amount of spend. of online purchases were returned — up from 18.1%

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Inside Retail

NOVEMBER 1, 2023

Melbourne-based fund manager Fawkner Property and alternative investment firm PAG have acquired Perth’s Midland Gate shopping centre for $465 million. The deal marks Australia’s largest single regional asset transaction since December 2019. The facility recently underwent a major $100 million redevelopment and expansion.

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Inside Retail

OCTOBER 26, 2021

Returned children’s goods retailer Toys ‘R’ Us Australia has signed a long-term exclusive licence agreement to facilitate the return of the Toys ‘R’ Us and Babies ‘R’ Us brands to the United Kingdom.

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Inside Retail

MARCH 26, 2025

trillion in 2019 to nearly US$4.29 I started experimenting with candy formulations, and one thing led to another I quit my job in 2019 to pursue Funday full time. In what ways has it returned to “normal”? Whats returned to normal is peoples appetite for fun and joy; they just want it in a better-for-you format.

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Retail TouchPoints

AUGUST 30, 2021

billion in Q2 2021, the highest second-quarter sales in over a decade, up 29% year-over-year and 5% compared to 2019 pre-COVID levels. Online sales in particular grew 65% over 2019 levels and represented 33% of the total business, offsetting an 11% brick-and-mortar decline compared to its pre-COVID performance.

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Retail Focus

DECEMBER 12, 2024

featured speakers such as Beatrice de Quinsonas Drouas, Director of Research at BPCE Solutions Immobilires; Mathieu de Mallman, Global Head of Retail and Healthcare at AXA IM ALTS; Eric Decouvelaere, Head of EMEA Urban Destinations at CBRE Investors Management; and Romain Muller, Head of Investment Management Retail at Union Investment.

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Inside Retail

OCTOBER 20, 2021

It was our best month online since December 2019. IR: Speaking of those ups and downs, do you attribute that to Covid, or more to the previous rebrand in 2019 not really turning out as planned? She’ll be managing the retail team and helping drive sales on the wholesale side. That was our last big sale initiative.

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Retail TouchPoints

AUGUST 4, 2021

Amazon has introduced two new Fulfillment by Amazon (FBA) programs to help merchants selling on Amazon resell customer-returned or overstocked items. FBA Liquidations will provider sellers the option to use Amazon’s existing wholesale liquidation partners and technology to recoup potential losses on returned and overstock inventory.

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Retail TouchPoints

MARCH 11, 2021

retail executives whose stores offered at least one method of store-based online order fulfillment — revealed that the pandemic triggered a 5X increase in ecommerce volume in 2020 compared to the same period in 2019. A frictionless return experience is critical. The survey found that returning an item ranked as the No.

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Retail Focus

OCTOBER 27, 2021

Since 2019 Ikea has opened shops in major cities such as Tokyo, Madrid, Moscow, Paris and New York to grow its presence on busy high streets. Ikea is buying the former Topshop flagship store on London’s Oxford Street for £378 million. Administrators at Interpath Advisory said the transaction is expected to complete in January.

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Accessories Planning Management Returns 306

Inside Retail

NOVEMBER 7, 2021

According to Ikea Australia’s sustainability manager Mellisa Hamilton, the business wants its products to be reused, repaired, reassembled and recycled – and to create a more cost-effective way for people to do their part to help the planet.

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Inside Retail

FEBRUARY 16, 2024

In what is an extremely difficult time for all management, staff and suppliers – we are currently exploring all options available to maximise the value of the business, stock and IP given the perceived value of the well-established and leading brand name,” Howlett said.

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Fashion Apparel Returns Management 278

Retail TouchPoints

DECEMBER 13, 2021

In fact, Cornerstone Advisors found that Gen Z consumers using BNPL grew from 6% in 2019 to 36% in 2021, and millennials’ use of BNPL is up to 41%. Innovative organizations that adapt their sales and returns infrastructure accordingly will reap the rewards of bigger basket sizes and repeat customers. BNPL and Retail Returns.

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Payment Services Consumer Returns Management 264

Retail TouchPoints

MARCH 2, 2021

Beck’s planned departure was first announced in September 2019, at the time when fellow Co-founder and COO Barry Beck left the company. In her previous role as CIO at IHG, Miller managed strategy, delivery, operations and security for more than 5,900 hotels in 100+ countries.

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Retail TouchPoints

OCTOBER 4, 2021

compared to the same period in 2019, showing significant growth since its exited from bankruptcy in 2018. However, the brand has yet to return to profitability despite its growth. Current owners Elliott Management and Monarch Alternative Capital will retain control over Claire’s following the IPO.

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Retail TouchPoints

APRIL 21, 2023

David’s Bridal has been struggling with changing consumer habits — weddings fell to their lowest level in 121 years in 2020, which is unsurprising, and they have yet to return to previous levels. million weddings were held in the U.S. in 2022, compared to an average of 2.2

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Retail TouchPoints

SEPTEMBER 8, 2023

Just in time for New York Fashion Week, the iconic, now defunct luxury department store Barneys New York has made its return to fashion, albeit not in a way that many of the brand’s devotees would have imagined. Barneys filed for bankruptcy in August 2019 and was bought by Authentic three months later for $271.4

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Inside Retail

FEBRUARY 8, 2024

Our focus remains on seeking to drive further and sustainable cost efficiencies and inventory management,” he added. King has been on a 12-month rolling contract with Myer since 2018 and has decided to retire at the end of this financial year to return home to Florida to be with his family.

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Department Stores Inventory Management Planning Returns 264

Retail TouchPoints

FEBRUARY 23, 2021

Our investments in digital innovation continued to pay off in the quarter, with digital sales up 21% from 2019. Macy’s has managed its liquidity with a benefit from working capital, while navigating the challenging environment with inventories declining 27% and cash of approximately $1.7 billion and no revolver borrowings.”.

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Inside Retail

FEBRUARY 16, 2024

In what is an extremely difficult time for all management, staff and suppliers – we are currently exploring all options available to maximise the value of the business, stock and IP given the perceived value of the well-established and leading brand name,” Howlett said.

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Fashion Apparel Returns Management 246

Retail TouchPoints

NOVEMBER 15, 2023

So how can retail leaders create a more resilient online shopping journey this holiday season — one that keeps customers engaged, reduces cart abandonment rates and creates greater brand loyalty so shoppers keep returning? He joined Splunk through the acquisition of SignalFx in 2019, where he was the Chief Product Officer.

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Retail TouchPoints

SEPTEMBER 9, 2021

The retailer managed digital growth despite direct-to-consumer penetration falling to 41.2% The company’s retail revenue rose 52% , with strong in-store sales offsetting an 18% decline in digital sales as shoppers returned to brick-and-mortar. Lululemon posted an extremely strong quarter, led by a 61% net revenue increase to $1.5

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Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. compared to Q2 2019. Digital sales fell 6% from 2020 levels as digital penetration fell to 32% of net sales, but online sales were still up 45% compared to Q2 2019. Foot Locker managed solid 6.9% year-over-year and 5.8%

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Inside Retail

MAY 23, 2024

First introduced in 2004, the annual fashion show was put on hiatus in 2019 after the show reported its lowest-ever ratings in 2018. But what exactly does the return of this fashion show indicate for the brand and its attempts at a comeback? This coincided with a decline in revenues and several major store closures.

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