Retail TouchPoints

JULY 15, 2021

In the outdoor category, Eddie Bauer is a bit late to the game — REI Co-op has rented its gear for decades and expanded its offerings in 2019; that same year, DTC Coozie Outdoors (which has since been renamed as Arrive Outdoors )launched its own gear rental program.

Outdoor 299

Outdoor Apparel Shipping Retailing Pricing 299

Retail TouchPoints

MAY 15, 2023

Amazon has been overhauling its logistics network to “regionalize” where inventory is located across the U.S. in an effort to reduce delivery costs while maintaining the fast shipping speeds the company is known for, multiple sources report and Amazon has confirmed.

Fulfillment 278

Fulfillment Inventory Management Shipping Location 278

Retail TouchPoints

JUNE 15, 2020

and Canada stores have been closed since March 18, the company enabled ship-from-store capabilities in approximately 85% of its U.S. stores in late April, more than doubling its daily shipping capacity. in Q1 compared to the same period in 2019. Even though approximately 95%. of the company’s U.S.

Location 165

Location Shipping Apparel Returns 165

Retail TouchPoints

APRIL 29, 2022

Consider the traditional returns process: Look up the merchant’s return policy, find the receipt, request return authorization, print a shipping label, repackage the item, drop it off at a carrier, wait days for confirmation that it was received, and finally, wait even longer to receive a refund minus a returns shipping fee.

Returns 312

Returns Merchant Services Drop-Shipping Shipping 312

Retail TouchPoints

APRIL 20, 2022

Luxury home brand Brooklinen is planning to triple its brick-and-mortar retail presence, first with the addition of four stores in new markets in 2022 and plans to reach 25 to 30 locations by the end of 2024. You come there because you were looking for the best pillows. Brooklinen’s digital operations remain an important part of the business.

Planning 296

Planning Shipping Customer Experience Location 296

Retail TouchPoints

NOVEMBER 4, 2021

Additionally, Kroger has partnered with Bed Bath & Beyond to introduce a selection of home and baby products, available on both Kroger.com and, beginning in 2022, in a pilot store-in-store concept across select locations in the Kroger family of brands. The collaboration includes bedding, storage and baby-related items.

Fulfillment 264

Fulfillment Shipping Promotions Location 264

Retail TouchPoints

JUNE 11, 2020

Most of the closures are expected to be smaller, non- Zara branded locations, and the retailer also plans to open 450 new stores fitted with the latest sales integration technology. Staff members at the closed stores will be offered new roles with the company, such as handling fulfillment of ship-from-store orders.

Fulfillment 252

Fulfillment Shipping Accounting Planning 252

Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

Fulfillment 321

Fulfillment Inventory Management Returns Point of Sale 321

Retail TouchPoints

NOVEMBER 2, 2021

In 2019, NMG joined forces with handbag and accessories reseller Fashionphile to roll out an integrated circularity program that included the debut of six Fashionphile locations inside Neiman Marcus stores.

Merchant Services 261

Merchant Services Drop-Shipping Accessories Fashion 261

Retail TouchPoints

NOVEMBER 10, 2020

While this figure is down $50 from 2019, given 2020’s overall uncertainty, such a slight decline would represent a significant victory. Adding to the overall shipping volume will be those consumers who would normally have purchased a gift in-store and brought it to the recipient themselves.

Shipping 246

Shipping Fulfillment Shopping Consumer 246

Retail TouchPoints

NOVEMBER 30, 2022

Amid planning for new locations in other areas of New York and Washington, D.C., We see our location on the Upper East Side, and future locations we are planning to open in 2023, as complementary to our showroom experience, allowing us to reach the widest possible audience in whatever atmosphere they would prefer to shop with us.

Boutique 278

Boutique Promotions Shipping Location 278

Retail TouchPoints

SEPTEMBER 15, 2020

Here are five ways retailers can modify their returns practices to make a positive impact on their bottom lines: Direct consumers to physical locations to decrease costs; Automate actions that benefit the retailer. Direct Consumers To Physical Locations. in the retailer’s facilities. UK-based Doddle is planting its flag in the U.S.

Returns 225

Returns Merchant Services Shipping Location 225

Retail TouchPoints

JANUARY 19, 2023

The company’s warehouse in Florida received an additional citation for struck-by hazards , and three similar investigations are ongoing at locations in Aurora, Colo., Amazon facilities in Deltona, Fla., Waukegan, Ill. and New Windsor, N.Y. all received hazard alert letters on Jan. 17, 2022 for exposing workers to ergonomic hazards.

Planning 290

Planning ATS Shipping Location 290

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Harness the Power of Location to Deliver Contextual Shopping Experiences.

Merchant Services 287

Merchant Services Payment Services Promotions Location 287

Retail TouchPoints

MARCH 2, 2021

in fiscal 2020, well above the 17% growth experienced in 2019. The retailer fulfills nearly two-thirds of online sales through buy online, pick up in-store, curbside pickup and ship-from-store, making flexibility at physical locations paramount. Best Buy’s online sales rose 144.4%

Fulfillment 191

Fulfillment Shipping Location Management 191

Retail TouchPoints

SEPTEMBER 2, 2022

Newly developed freight booking tools have made it easier and more efficient to book containers on large cargo ships, thereby reducing the need for air freight, which is generally seen as producing a larger carbon footprint. Shipping companies can obtain information through GPS tags to help locate containers and ships in real time.

Shipping 264

Shipping Fulfillment Returns Management 264

Retail TouchPoints

FEBRUARY 10, 2021

Located in its birthplace of Eugene, Ore. The new strategy came as no surprise; the company already had pulled its products off Amazon in late 2019 as part of an ongoing pivot to focus on growth via its own channels, paring back the number of retailers it partners with and investing more in its own stores, website and mobile apps.

Returns 264

Returns Drop-Shipping Location Fulfillment 264

Retail TouchPoints

JULY 26, 2022

This holiday season, with stores fully operational once again, we’ll see consumers gravitate to physical locations in even greater numbers. For example, store associates should get measured on fulfillment metrics if they are picking and shipping. 5: Retailers will Test NFT Drops.

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Drop-Shipping Fulfillment Consumer Shipping 306

Retail TouchPoints

AUGUST 11, 2020

Since early 2019, Lancôme’s augmented reality experience for trying on different lipstick shades has been my front-runner as an innovative, engaging customer experience. Continuing on the L’Oréal theme, the company launched a new personalized hair color brand, Color & Co , in 2019. Lancôme Lipstick Augmented Reality.

Customer Experience 279

Customer Experience Shipping Returns Location 279

Retail TouchPoints

SEPTEMBER 12, 2022

Sundays was founded in November 2019 by Barbora Samieian, Noah Morse, Sara Samieian, and Moe Samieian Jr., In fact, Sundays offers free shipping for every piece of furniture delivered, as well as free white-glove service. “We all of whom are retail and design veterans with 20+ years of furniture industry experience.

Shopping 278

Shopping Customer Experience Shipping Consumer 278

Retail TouchPoints

JUNE 2, 2022

In 2019, the brand announced plans to convert 10% of its locations into experiential stores, including its 20,000-square-foot Chicago location. This location features a store, two workout studios, a meditation studio and a second-floor restaurant. Like Gymshark, lululemon also emphasizes the in-person experience.

Promotions 278

Promotions Consumer Location Apparel 278

Wiser

JANUARY 18, 2019

To learn more about the changes consumers are looking for in the coming year, Wiser has surveyed over 2,400 of our mobile app users about their 2019 shopping preferences. 52 percent of survey participants are more likely to make a purchase in-store in 2019 while 48 percent are more likely to make a purchase online.

Comparison Shopping 68

Comparison Shopping Shipping Store Layout Consumer 68

Retail TouchPoints

DECEMBER 20, 2022

In 2019, GhostData found that 56,000 Instagram accounts were associated with the counterfeit of luxury brands, representing a 171% increase since 2016. Listings may have product images that show an altered logo, inaccurate product descriptions or a seller location that does not match a brand’s location.

Accounting 58

Accounting Promotions Management Location 58

Retail TouchPoints

JUNE 8, 2021

Walmart+ members can choose to use the prescription discount program instead of their insurance benefits by presenting their pharmacy savings card, along with a valid prescription, at any Walmart Pharmacy location. Walmart+ member discounts also can be applied to online prescriptions that are transferred to the Walmart Pharmacy.

Shipping 165

Shipping Management Location Planning 165

Retail TouchPoints

NOVEMBER 3, 2020

In terms of overall sales, I’ve seen predictions for 2020 ranging from flat with 2019 to a 2% to 3% increase. If it gets to even with 2019, everybody should think that’s pretty good. Because of the dramatic increase in online/DTC sales, the order profile has changed more to shipping individual packages to consumers.

Drop-Shipping 200

Drop-Shipping Merchant Services Fulfillment Shipping 200

Retail TouchPoints

OCTOBER 29, 2020

Economists are predicting a flat or modest increase in holiday sales compared to 2019, but they expect a big increase in online holiday shopping. vs. 2019, when sales amounted to $145 billion. Consumers love it because they avoid shipping fees and delays, since the goods are often available within an hour of making an order.

Merchant Services 174

Merchant Services Accounting Shipping Returns 174

Dezeen

OCTOBER 16, 2021

Based in Toronto, Superette was founded in 2019 by entrepreneurs Mimi Lam and Drummond Munro. The company now operates six brick-and-mortar shops in Canada and plans to open locations in the United States next year. The shop is located within a complex made from shipping containers.

Supermarket 143

Supermarket Shipping Shopping Checkout 143

Inside Retail

NOVEMBER 29, 2022

Since 2019, it has relaunched its online offering in Australia, rolled out dedicated e-commerce sites and fulfilment centres in New Zealand and the UK, and upgraded its warehouse management and order management systems, leading to significant efficiency gains and growth. “It It was incredibly manual and inefficient,” said Diez-Simon. “If

Payment Services 245

Payment Services Fulfillment Checkout Fashion 245

Retail TouchPoints

NOVEMBER 19, 2021

Both companies have been absorbing the rising costs associated with shipping and labor in a bid to maintain customer loyalty, but some investors feel they could increase prices to take advantage of the holiday surge without scaring away customers. 16 and Target shares closed down 5% on Nov. 17, according to CNBC.

Fulfillment 272

Fulfillment Shipping Planning Promotions 272

Retail TouchPoints

OCTOBER 20, 2020

Even back in August, major carriers such as FedEx and UPS already were seeing holiday-level volumes, with UPS’ shipping volume up 30% and FedEx’s up 25%. During those same months in 2019, 95% of Prime orders were received within the promised delivery window.

Shipping 165

Shipping Promotions Fulfillment Consumer 165

Retail TouchPoints

AUGUST 22, 2022

Woodbury Commons in NY, one of Simon’s Premium Outlets locations. Shop Premium Outlets first launched in early 2019 as an affiliate site, where consumers could discover products but were redirected to each brand site to complete purchases. The Goal: Disrupt the Online Value Shopping Market. SPO isn’t Stingy with its Data.

Fulfillment 246

Fulfillment Drop-Shipping Shopping Consumer 246

Inside Retail

FEBRUARY 7, 2024

The announcement is linked to Coles’ plan to save a billion dollars over the next four years, and follows a 2019 big data deal with Microsoft , an effort to build robotic delivery centres , and the introduction of customer-tracking cameras and other high-tech security measures. A walled garden Second, dependence.

Supermarket 264

Supermarket Shipping Planning Location 264

Retail TouchPoints

FEBRUARY 11, 2022

billion in 2019 with expectations of long-term market growth. Allbirds, a leader in DTC footwear, was developed with “an exclusive focus on using sustainable materials,” according to Allbirds Co-founder Joey Zwillinger, and has a dedicated landing page listed on its homepage even before their store locator page is listed.

Consumer 263

Consumer Sporting Goods Apparel Promotions 263

Inside Retail

DECEMBER 1, 2022

Many businesses have been forced to reduce their trading hours – particularly small business and regional locations, where staff are harder to find, and the absence of one or two staff can make a significant difference to operating opportunities.”. per cent respectively, according to Seek research.

Shipping 245

Shipping Promotions Consumer Department Stores 245

Retail TouchPoints

JULY 3, 2023

debut in 2019 through the acquisition of KicksUSA , which gave the retailer access to 63 stores and an ecommerce platform. The brand still appears at festivals and sponsors NBA teams, but that is complemented by strong efforts to support the communities where its stores are located — as well as a strong omnichannel presence.

Management 278

Management Payment Services Drop-Shipping Marketing 278

Retail TouchPoints

MAY 5, 2021

Of course, there are reasons why certain kinds of products haven’t been as quick to become ecommerce mainstays — mailing a live tree will never be as simple as shipping at T-shirt, for example. billion compared to roughly $3 billion in 2019, according to data from IWSR. were up 80% last year, approaching $5.6

Returns 279

Returns Consumer Marketing Comparison Shopping 279

Retail TouchPoints

MAY 11, 2023

Both The RealReal and ThredUp have seen share prices dip precipitously since their IPOs in 2019 and 2021, respectively. In 2019, the company packaged the tech and logistics infrastructure it had developed to run its own marketplace and began to offer it to other brands and retailers as a white-label service. “The as of May 9, 2023.

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Management Consumer Fulfillment Shipping 276