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AI in CX Innovation and Journey Management: Key Insights for Retail Business Leaders

Retail TouchPoints

Thats where journey management comes in. Retailers that take a journey management approach can bridge the gap between data and action, ensuring insights lead to real improvements in efficiency and customer experience and drive bottom-line results. What is Journey Management? Finally, many retailers operate in a siloed manner.

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Bloomberg: Party City Reaches Out to Creditors for More Liquidity

Retail TouchPoints

compared to 2019. “We Despite the transitory cost headwinds that continue to pressure our bottom line, our transformation work is driving improved results versus the pre-pandemic period as we make progress against our product, inventory management, supply chain and IT systems and infrastructure initiatives.”.

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David’s Bridal Shakes up Leadership Team with New COO and CFO

Retail TouchPoints

The promoted executives include: Bob Walker, who joined David’s Bridal in 2019 as Chief Retail Officer, has been promoted to COO. The retailer, which filed for bankruptcy in April 2023, was purchased by CION Investment Corp. in July 2023.

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Ubers Eats Enhances Customer Experience with Extended Ordering Hours, Live Tracking

Retail TouchPoints

Some of the planned improvements include barcode scanning, more efficient inventory management, easier options for adding product images and real-time support to fix any issues that come up. Cornershop, which Uber acquired from Walmart in 2019, was a key element of Uber Eats’ expansion from restaurant into grocery delivery.

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Oh!some sets sights on new markets, reaching 100 stores this year

Inside Retail

some entered the Indonesian market in 2019, citing a gap in diverse retail product offerings. some manages a supply chain spanning global sourcing, inventory management, and logistics. Retail chain Oh!some some has been expanding rapidly across Southeast Asia with a series of new openings across the region.

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4 Key Steps to Profitable Store-Based Fulfillment

Retail TouchPoints

retail executives whose stores offered at least one method of store-based online order fulfillment — revealed that the pandemic triggered a 5X increase in ecommerce volume in 2020 compared to the same period in 2019. In-store inventory management needs to match warehouse accuracy.

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Paper Store POS Upgrade Untethers Associates, Boosts Productivity

Retail TouchPoints

The retailer, which had not done a major POS upgrade since 2019, adopted a cloud-native POS solution from Jumpmind that not only unchained associates from the cash wrap but had the added benefit of being easier for them to use. The retailer also has tapped Jumpmind’s Promote application for managing deals and promotions.