Retail TouchPoints

JANUARY 11, 2021

year-on-year through September 2020, boosting ecommerce’s share of its total sales from 33% in 2019 to 59% during this period. And while the retailer actually increased its net store count by 49 locations, online sales have remained high despite the opening of additional brick-and-mortar locations. “We year-on-year.

Payment Services 237

Payment Services Location Fulfillment Customer Experience 237

Retail TouchPoints

SEPTEMBER 17, 2020

21 hearing date by six to seven months , which Tiffany claims is an “attempt to run out the clock to avoid fulfilling its obligations under the merger agreement.”. Tiffany has since stated that it “expects to remain profitable for the balance of the year, with fourth quarter profits actually exceeding those of the fourth quarter of 2019.”.

Fulfillment 208

Fulfillment Returns Fashion Marketing 208

Retail TouchPoints

JUNE 2, 2020

Beginning this month, Nuro will use its fleet of vehicles to fulfill prescription and essentials orders placed through CVS. Th program will initially serve three zip codes near the CVS store in Bellaire, Texas, with no additional delivery fee. Nuro also works with Fry Food Stores for a delivery service in Scottsdale, Ariz.

Marketing 146

Marketing Fulfillment Store Operations Location 146

Retail TouchPoints

SEPTEMBER 3, 2021

With no physical stores in any of the five boroughs, Instacart will fulfill orders from the area’s two closest locations, in Valley Stream, N.Y. That venture failed in 2019 when Walmart did away with Jet.com , rolling its operations into the larger Walmart.com website. and Secaucus, N.J.

Fulfillment 221

Fulfillment Location Planning Shopping 221

Retail TouchPoints

JANUARY 14, 2025

Its a tenet that the companys latest CEO, Corie Barry, kept front of mind as she took the helm in 2019 , throughout the upheaval of the pandemic and into today. That is what Barry has spent the last five years doing.

Consumer 216

Consumer Marketing Management Fulfillment 216

Retail TouchPoints

JULY 6, 2020

In February 2019, e.l.f. stores, although the brand is sold widely by other retailers. “We That accumulated data led to the launch in 2019 of Rebag’s Comprehensive Luxury Appraisal Index for Resale ( Clair ), which empowers consumers to determine the current sale value of their luxury item. Cosmetics shuttered its 22.

Boutique 268

Boutique Customer Experience Location Accessories 268

Retail TouchPoints

AUGUST 14, 2020

since the 2019 State of Marketing report. “It Stores will be critical again this year, but more as fulfillment centers providing curbside pickup, BOPIS or other contactless transactions. AI Leading The Transformation. Artificial intelligence (AI) is a critical component of successful digital and customer transformation.

Consumer 246

Consumer Marketing Checkout Customer Experience 246

Retail TouchPoints

MAY 29, 2020

Net income was $838 million compared to $906 million in Q1 2019, dragged down by $283 million in wage increases and sanitation-related costs. Nordstrom, like many other department stores, had a much weaker quarter: overall sales fell 40% , with full-price locations dropping 36% and the off-price division declining 45%.

Department Stores 148

Department Stores Operating Expenses Store Operations Apparel 148

Retail TouchPoints

JUNE 14, 2024

The retailer has partnered with Inmar Post-Purchase Solutions and Narvar to provide shoppers with package-free, label-free returns in its 1,100+ stores nationwide. Kohl’s has years of experience in this area; the retailer partnered with Amazon in 2017 to accept returns for the ecommerce giant, expanding the service chainwide in 2019.

Returns 252

Returns Customer Experience Shopping ATS 252

Retail TouchPoints

AUGUST 7, 2023

Department of Labor’s Occupational Safety and Health Administration (OSHA) has issued another citation to Amazon for exposing its workers to ergonomic hazards and failing to provide proper medical care, this time at its fulfillment center in Logan Township, N.J.

Fulfillment 205

Fulfillment Location ATS Store Operations 205

Retail TouchPoints

NOVEMBER 3, 2020

In terms of overall sales, I’ve seen predictions for 2020 ranging from flat with 2019 to a 2% to 3% increase. If it gets to even with 2019, everybody should think that’s pretty good. Retailers that buy a bit more selectively can put less product in the store, and hold back more for direct-to-consumer (DTC) fulfillment.

Drop-Shipping 177

Drop-Shipping Merchant Services Fulfillment Shipping 177

Retail TouchPoints

NOVEMBER 4, 2021

Adobe reports that out-of-stock messages are up 172% compared to January 2020 and up 360% from January 2019. with BNPL orders in 2021 up 44% compared to 2019 and 3% over 2020, according to the Adobe Digital Economy Index. “In Stressed Consumers Spread Out Spending with BNPL.

Consumer 255

Consumer Merchant Services Payment Services Drop-Shipping 255

Retail TouchPoints

AUGUST 5, 2024

In fact, the 2023 Retail TouchPoints Store Operations Survey found that among the 82% of respondents who have armed associates with mobile devices, 59% saw improved employee productivity while 50% saw improved cross-sells and upsells.

Inventory Management 236

Inventory Management Point of Sale Promotions Jewelry 236

Retail TouchPoints

NOVEMBER 19, 2021

Stores and fulfillment centers are well staffed and our price position remains strong. Target is preparing for the future, as well as fighting current last mile woes, by fulfilling more and more orders from its stores. In-store sales rose nearly 22% year-over-year, but DTC sales fell 13.5%.

Fulfillment 198

Fulfillment Shipping Planning Promotions 198

Retail TouchPoints

JANUARY 12, 2022

The expansion is part of Operation North Store, the Big Lot multi-year transformation plan launched in 2019 that aims to drive annual sales up into the $8 to $10 billion range through a combination of enhanced sales productivity, ecommerce growth and new store openings. billion in sales.

Planning 176

Planning Checkout Finance Returns 176

Retail TouchPoints

FEBRUARY 23, 2021

“Our investments in digital innovation continued to pay off in the quarter, with digital sales up 21% from 2019. Digital accounted for 44% of net sales in Q4 2020, and the retailer also highlighted the fact that 25% of its digital sales were fulfilled from its brick-and-mortar stores via curbside pickup and same-day delivery.

Department Stores 209

Department Stores Returns Jewelry Apparel 209

Retail TouchPoints

AUGUST 31, 2020

Alex Gourlay, who served as Interim President of Walgreens, will return to his role as Co-Chief Operating Officer of Walgreens Boots Alliance. Standley held multiple leadership roles during his career at Rite Aid, which ended in 2019 when he stepped down amid a C-suite shakeup that also resulted in the elimination of 400 corporate jobs.

Fulfillment 146

Fulfillment Returns ATS Store Operations 146

Retail TouchPoints

JANUARY 17, 2025

Stacy Shaw: I joined the company in 2019 to create a luxury division; Starboard had been discussing this as a strategic move even back then. She revealed Starboard Groups sometimes twisty path to land-based retail and the strengths it brings to the luxury retail space.

Shipping 238

Shipping Boutique Jewelry Apparel 238

Retail TouchPoints

MAY 3, 2024

Whether it’s accessing coupons and deals on the carts or easily ordering the ‘farm-to-fork’ foods they know and love, we’re creating seamless experiences for our customers across online and in-store.”

Grocer 246

Grocer Advertising Management Consumer 246

Retail TouchPoints

SEPTEMBER 22, 2022

There’s also the hidden cost around omnichannel operations. After a couple of years of getting really scrappy to leverage the store in new and creative ways, particularly around fulfillment, retailers are looking to figure out how to automate and create scale. are still expected to be up 61% compared to pre-pandemic 2019.

Promotions 229

Promotions Fulfillment Inventory Management Drop-Shipping 229

Retail TouchPoints

JANUARY 25, 2021

year-over-year for the November/December period, reflecting comparable store sales growth of 4.2% This success could be attributed to the convenience of Target’s same-day fulfillment options, led by curbside pickup (up 500% ) and same-day delivery through Shipt (up 300% ). A lot of that investment that happened in 2019 and early 2020.

Fulfillment 220

Fulfillment Promotions Department Stores Shipping 220

Retail TouchPoints

JUNE 10, 2020

An additional 150 stores could be closed by the end of Signet’s fiscal year, on January 30, 2021. As part of its Path to Brilliance initiative, the company already reduced its store count by approximately 125 locations in 2019 and 262 in 2018. Signet now operates approximately 3,200 stores.

Jewelry 146

Jewelry Fulfillment Advertising Location 146

Retail TouchPoints

MARCH 28, 2023

Since beginning the partnership in 2019, Plastics for Change has collected 4.4 million pounds of plastic waste, equivalent to 100 million plastic bottles.

Shopping 217

Shopping Consumer Planning Marketing 217

Retail TouchPoints

AUGUST 24, 2023

Forever 21 has been seeking to expand its omnichannel offerings as a way to stay relevant with Gen Z consumers, which it sees as key to avoiding a repetition of strategies that led to its 2019 bankruptcy.

Fast Fashion 228

Fast Fashion Fashion Apparel Returns 228

Retail TouchPoints

OCTOBER 1, 2022

Sales rose from $13 billion in 2019 to $20 billion in 2020, and cannabis retailers’ status as essential businesses let them introduce new methods of selling to their customers. However, demand for multiple fulfillment options isn’t the only way cannabis sales are beginning to reflect the rest of retail.

Customer Experience 295

Customer Experience Consumer Promotions Shopping 295

Retail TouchPoints

DECEMBER 22, 2020

Since December 2019, we have diverted more than 100,000 tons of returned merchandise and enterprise assets from the landfill through our donation, product liquidation and numerous recycling programs,” wrote Fulcher. Additionally, Walmart is striving to make the entire return process more sustainable.

Returns 215

Returns Drop-Shipping ATS Shipping 215

Retail TouchPoints

JANUARY 19, 2023

Over the last several months we’ve demonstrated the extent to which we work every day to mitigate risk and protect our people, and our publicly available data show we’ve reduced injury rates nearly 15% between 2019 and 2021. What’s more, the vast majority of our employees tell us they feel our workplace is safe. “We

Planning 257

Planning ATS Shipping Location 257

Retail TouchPoints

NOVEMBER 6, 2023

However, there is some good news for brick-and-mortar retail and malls: Coresight Research recently reported that foot traffic at top-tier malls was up 12% on average in 2022 compared to pre-pandemic 2019 levels, while traffic at lower-tier malls was up 10%.

Shopping 284

Shopping Consumer Customer Experience Marketing 284

Retail TouchPoints

NOVEMBER 17, 2021

In China alone, livestreaming sales were estimated at $66 billion in 2019 and $160 billion in 2020, and are projected to reach $300 billion in 2021, according to Bryan Amaral, Founder and CEO of Clientricity. Livestreaming is a rapidly growing practice to help omnichannel brands create a deeper connection with consumers in online ecosystems.

Consumer 288

Consumer Shopping Shipping ATS 288

Retail TouchPoints

SEPTEMBER 24, 2024

for the five -year period from 2014 to 2019.) Forrester predicts that total retail sales (excluding automotive and gas) will increase from $5 trillion this year to $6 trillion in 2029, based on a CAGR of 3.7%. The CAGR for total retail sales was 3.6%

Consumer 221

Consumer Apparel Accounting Marketing 221

Inside Retail

JUNE 27, 2024

per cent lower than they had been in 2019. per cent lower than they had been in 2019, with the visit gaps for indoor malls and open-air shopping centres narrowing to 5.8 As Baird warned retailers, “Omnichannel fulfilment is much harder in a mall environment (vs. In 2021, visits to all mall types were between 10.7 per cent and 1.0

Retail Marketing 147

Retail Marketing Marketing Department Stores Shopping 147

Retail TouchPoints

MAY 21, 2021

I think the issue is whether we’ll be able to fulfill that demand to the same degree as in 2019.”. A lot of these apparel companies manufacture the majority of their goods overseas and they are going to be hit at exactly the wrong time. There will be demand.

Apparel 224

Apparel Returns Department Stores Fulfillment 224

Retail TouchPoints

OCTOBER 23, 2020

Now may be the perfect time for more DTC brands to explore physical retail — in a post-COVID-19 landscape with prime real estate more affordable than ever, and shoppers seeking social interaction as they become comfortable visiting retail stores again. They expect convenience and the ability to fulfill their shopping needs immediately.

Shopping 201

Shopping Returns Location Consumer 201

Retail TouchPoints

AUGUST 14, 2020

According to ThredUP’s 2020 Resale Report , the growth of the secondhand market will far outpace traditional retail in the wake of the pandemic: it’s projected to grow by 69% from its 2019 baseline through 2021, while the total retail sector decreases by 15% , according to research conducted in April 2020.

Apparel 185

Apparel Returns Finance Accessories 185

Retail TouchPoints

JANUARY 22, 2021

In 2019, for example, internet grocery purchases accounted for only about 3% of total sales, according to a Deutsche Bank Securities report. After experiencing a surge in orders, the company is continuing to hire temporary staff at its fulfillment centers to meet demand. This type of labor shift can occur within the same company.

Consumer 178

Consumer Telecommunications Fulfillment Customer Experience 178

Retail TouchPoints

JULY 17, 2020

in 2014 to 40% in 2019. store count increased from 244,000 to 270,000. forced to temporarily close due to COVID-19, many retailers have retooled stores to serve as fulfillment centers and have focused on contactless pickup. COVID-19 Creates The Foundation For Private Label Renaissance. over the past three years.

Retail Trends 131

Retail Trends Apparel Fulfillment Merchant Services 131

365 Retail

NOVEMBER 3, 2023

Majestic’s fleet is integral to fulfilling the growing number of online orders and servicing its expanding B2B portfolio, which includes over 3,000 on-trade venues throughout the UK. Each of Majestic’s 207 stores operates with a dedicated delivery van, and 60% of orders placed on its website are dispatched from these local stores.

Fulfillment 109

Fulfillment Accounting Store Operations Shopping 109