Retail TouchPoints

JANUARY 18, 2024

Target has tapped Michael Fiddelke, who has served as the retailer’s CFO since November 2019, to add the COO role to his responsibilities. He will wear both hats until Target names a new finance chief. Current COO John Mulligan announced his retirement plans in October 2023.

Fulfillment 263

Fulfillment Finance Accessories Apparel 263

Retail TouchPoints

JANUARY 11, 2021

year-on-year through September 2020, boosting ecommerce’s share of its total sales from 33% in 2019 to 59% during this period. And while the retailer actually increased its net store count by 49 locations, online sales have remained high despite the opening of additional brick-and-mortar locations. “We year-on-year.

Payment Services 301

Payment Services Location Fulfillment Customer Experience 301

Retail TouchPoints

SEPTEMBER 17, 2020

21 hearing date by six to seven months , which Tiffany claims is an “attempt to run out the clock to avoid fulfilling its obligations under the merger agreement.”. Tiffany has since stated that it “expects to remain profitable for the balance of the year, with fourth quarter profits actually exceeding those of the fourth quarter of 2019.”.

Fulfillment 262

Fulfillment Returns Fashion Marketing 262

Retail TouchPoints

JULY 1, 2020

We are meeting our customers how and where they are shopping and have enhanced our fulfillment options and health precautions to ensure a safe and welcoming shopping experience.”. However, Macy’s future appeared uncertain even before the COVID-19 pandemic. The retailer posted a 0.6%

Fulfillment 264

Fulfillment Location Shopping ATS 264

Retail TouchPoints

SEPTEMBER 3, 2021

With no physical stores in any of the five boroughs, Instacart will fulfill orders from the area’s two closest locations, in Valley Stream, N.Y. That venture failed in 2019 when Walmart did away with Jet.com , rolling its operations into the larger Walmart.com website. and Secaucus, N.J.

Fulfillment 276

Fulfillment Location Planning Shopping 276

Retail TouchPoints

JUNE 2, 2020

Beginning this month, Nuro will use its fleet of vehicles to fulfill prescription and essentials orders placed through CVS. Th program will initially serve three zip codes near the CVS store in Bellaire, Texas, with no additional delivery fee. Nuro also works with Fry Food Stores for a delivery service in Scottsdale, Ariz.

Marketing 165

Marketing Fulfillment Store Operations Location 165

Retail TouchPoints

SEPTEMBER 12, 2022

The deal will give Tuesday Morning access to REV’s fulfillment network, infrastructure, systems and technology and ecommerce capabilities. The funding, along with $3 million in convertible debt financing from certain Tuesday Morning leaders including CEO Fred Hand, will help the troubled retailer implement an omnichannel turnaround plan.

Finance 246

Finance Fulfillment Planning Store Operations 246

Retail TouchPoints

MAY 29, 2020

Net income was $838 million compared to $906 million in Q1 2019, dragged down by $283 million in wage increases and sanitation-related costs. Nordstrom, like many other department stores, had a much weaker quarter: overall sales fell 40% , with full-price locations dropping 36% and the off-price division declining 45%.

Department Stores 191

Department Stores Operating Expenses Store Operations Apparel 191

Retail TouchPoints

NOVEMBER 19, 2021

Stores and fulfillment centers are well staffed and our price position remains strong. Target is preparing for the future, as well as fighting current last mile woes, by fulfilling more and more orders from its stores. In-store sales rose nearly 22% year-over-year, but DTC sales fell 13.5%.

Fulfillment 272

Fulfillment Shipping Planning Promotions 272

Retail TouchPoints

JULY 6, 2020

In February 2019, e.l.f. stores, although the brand is sold widely by other retailers. “We That accumulated data led to the launch in 2019 of Rebag’s Comprehensive Luxury Appraisal Index for Resale ( Clair ), which empowers consumers to determine the current sale value of their luxury item. Cosmetics shuttered its 22.

Boutique 325

Boutique Customer Experience Location Accessories 325

Retail TouchPoints

JUNE 14, 2024

The retailer has partnered with Inmar Post-Purchase Solutions and Narvar to provide shoppers with package-free, label-free returns in its 1,100+ stores nationwide. Kohl’s has years of experience in this area; the retailer partnered with Amazon in 2017 to accept returns for the ecommerce giant, expanding the service chainwide in 2019.

Returns 304

Returns Customer Experience Shopping ATS 304

Retail TouchPoints

AUGUST 14, 2020

since the 2019 State of Marketing report. “It Stores will be critical again this year, but more as fulfillment centers providing curbside pickup, BOPIS or other contactless transactions. AI Leading The Transformation. Artificial intelligence (AI) is a critical component of successful digital and customer transformation.

Consumer 289

Consumer Marketing Checkout Customer Experience 289

Retail TouchPoints

AUGUST 7, 2023

Department of Labor’s Occupational Safety and Health Administration (OSHA) has issued another citation to Amazon for exposing its workers to ergonomic hazards and failing to provide proper medical care, this time at its fulfillment center in Logan Township, N.J.

Fulfillment 246

Fulfillment Location ATS Store Operations 246

Retail TouchPoints

NOVEMBER 3, 2020

In terms of overall sales, I’ve seen predictions for 2020 ranging from flat with 2019 to a 2% to 3% increase. If it gets to even with 2019, everybody should think that’s pretty good. Retailers that buy a bit more selectively can put less product in the store, and hold back more for direct-to-consumer (DTC) fulfillment.

Drop-Shipping 200

Drop-Shipping Merchant Services Fulfillment Shipping 200

Retail TouchPoints

JULY 8, 2020

Appearing at Retail TouchPoints ’ Retail Innovation Conference in 2019 , CIO Todd Treonze said the company was implementing “buy anything, get it anywhere (BAGA)” fulfillment — a long-time aspiration for omnichannel retailers that has yet to be realized by most.

Clienteling 191

Clienteling Fulfillment Apparel Location 191

Retail TouchPoints

AUGUST 5, 2024

In fact, the 2023 Retail TouchPoints Store Operations Survey found that among the 82% of respondents who have armed associates with mobile devices, 59% saw improved employee productivity while 50% saw improved cross-sells and upsells.

Inventory Management 264

Inventory Management Point of Sale Promotions Jewelry 264

Retail TouchPoints

AUGUST 31, 2020

Alex Gourlay, who served as Interim President of Walgreens, will return to his role as Co-Chief Operating Officer of Walgreens Boots Alliance. Standley held multiple leadership roles during his career at Rite Aid, which ended in 2019 when he stepped down amid a C-suite shakeup that also resulted in the elimination of 400 corporate jobs.

Fulfillment 165

Fulfillment Returns ATS Store Operations 165

Retail TouchPoints

NOVEMBER 4, 2021

Adobe reports that out-of-stock messages are up 172% compared to January 2020 and up 360% from January 2019. with BNPL orders in 2021 up 44% compared to 2019 and 3% over 2020, according to the Adobe Digital Economy Index. “In Stressed Consumers Spread Out Spending with BNPL.

Consumer 264

Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

MAY 3, 2024

Whether it’s accessing coupons and deals on the carts or easily ordering the ‘farm-to-fork’ foods they know and love, we’re creating seamless experiences for our customers across online and in-store.”

Grocer 289

Grocer Advertising Management Consumer 289

Retail TouchPoints

JANUARY 12, 2022

The expansion is part of Operation North Store, the Big Lot multi-year transformation plan launched in 2019 that aims to drive annual sales up into the $8 to $10 billion range through a combination of enhanced sales productivity, ecommerce growth and new store openings. billion in sales.

Planning 182

Planning Checkout Finance Returns 182

Retail TouchPoints

MARCH 28, 2023

Since beginning the partnership in 2019, Plastics for Change has collected 4.4 million pounds of plastic waste, equivalent to 100 million plastic bottles.

Shopping 275

Shopping Consumer Planning Marketing 275

Retail TouchPoints

SEPTEMBER 12, 2022

Sundays was founded in November 2019 by Barbora Samieian, Noah Morse, Sara Samieian, and Moe Samieian Jr., A logistics director who was hired in January 2022 focuses on assessing service-level agreements for these partners, conducts competitive analysis and examines customer data to gauge how fulfillment providers are performing.

Shopping 278

Shopping Customer Experience Shipping Consumer 278

Retail TouchPoints

FEBRUARY 23, 2021

“Our investments in digital innovation continued to pay off in the quarter, with digital sales up 21% from 2019. Digital accounted for 44% of net sales in Q4 2020, and the retailer also highlighted the fact that 25% of its digital sales were fulfilled from its brick-and-mortar stores via curbside pickup and same-day delivery.

Department Stores 211

Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

JANUARY 25, 2021

year-over-year for the November/December period, reflecting comparable store sales growth of 4.2% This success could be attributed to the convenience of Target’s same-day fulfillment options, led by curbside pickup (up 500% ) and same-day delivery through Shipt (up 300% ). A lot of that investment that happened in 2019 and early 2020.

Fulfillment 251

Fulfillment Promotions Department Stores Shipping 251

Retail TouchPoints

SEPTEMBER 22, 2022

There’s also the hidden cost around omnichannel operations. After a couple of years of getting really scrappy to leverage the store in new and creative ways, particularly around fulfillment, retailers are looking to figure out how to automate and create scale. are still expected to be up 61% compared to pre-pandemic 2019.

Promotions 246

Promotions Fulfillment Inventory Management Drop-Shipping 246

Retail TouchPoints

DECEMBER 22, 2020

Since December 2019, we have diverted more than 100,000 tons of returned merchandise and enterprise assets from the landfill through our donation, product liquidation and numerous recycling programs,” wrote Fulcher. Additionally, Walmart is striving to make the entire return process more sustainable.

Returns 263

Returns Drop-Shipping ATS Shipping 263

Retail TouchPoints

JUNE 10, 2020

An additional 150 stores could be closed by the end of Signet’s fiscal year, on January 30, 2021. As part of its Path to Brilliance initiative, the company already reduced its store count by approximately 125 locations in 2019 and 262 in 2018. Signet now operates approximately 3,200 stores.

Jewelry 165

Jewelry Fulfillment Advertising Location 165

Retail TouchPoints

SEPTEMBER 24, 2024

for the five -year period from 2014 to 2019.) Forrester predicts that total retail sales (excluding automotive and gas) will increase from $5 trillion this year to $6 trillion in 2029, based on a CAGR of 3.7%. The CAGR for total retail sales was 3.6%

Consumer 284

Consumer Apparel Accounting Marketing 284

Retail TouchPoints

OCTOBER 1, 2022

Sales rose from $13 billion in 2019 to $20 billion in 2020, and cannabis retailers’ status as essential businesses let them introduce new methods of selling to their customers. However, demand for multiple fulfillment options isn’t the only way cannabis sales are beginning to reflect the rest of retail.

Customer Experience 328

Customer Experience Consumer Promotions Shopping 328

Retail TouchPoints

JANUARY 19, 2023

Over the last several months we’ve demonstrated the extent to which we work every day to mitigate risk and protect our people, and our publicly available data show we’ve reduced injury rates nearly 15% between 2019 and 2021. What’s more, the vast majority of our employees tell us they feel our workplace is safe. “We

Planning 290

Planning ATS Shipping Location 290

Retail TouchPoints

MAY 21, 2021

I think the issue is whether we’ll be able to fulfill that demand to the same degree as in 2019.”. A lot of these apparel companies manufacture the majority of their goods overseas and they are going to be hit at exactly the wrong time. There will be demand.

Apparel 293

Apparel Returns Department Stores Fulfillment 293

Retail TouchPoints

OCTOBER 23, 2020

Now may be the perfect time for more DTC brands to explore physical retail — in a post-COVID-19 landscape with prime real estate more affordable than ever, and shoppers seeking social interaction as they become comfortable visiting retail stores again. They expect convenience and the ability to fulfill their shopping needs immediately.

Shopping 276

Shopping Returns Location Consumer 276

Retail TouchPoints

AUGUST 24, 2023

Forever 21 has been seeking to expand its omnichannel offerings as a way to stay relevant with Gen Z consumers, which it sees as key to avoiding a repetition of strategies that led to its 2019 bankruptcy.

Fast Fashion 246

Fast Fashion Fashion Apparel Returns 246

Retail TouchPoints

JANUARY 22, 2021

In 2019, for example, internet grocery purchases accounted for only about 3% of total sales, according to a Deutsche Bank Securities report. After experiencing a surge in orders, the company is continuing to hire temporary staff at its fulfillment centers to meet demand. This type of labor shift can occur within the same company.

Consumer 249

Consumer Telecommunications Fulfillment Customer Experience 249

Retail TouchPoints

AUGUST 14, 2020

According to ThredUP’s 2020 Resale Report , the growth of the secondhand market will far outpace traditional retail in the wake of the pandemic: it’s projected to grow by 69% from its 2019 baseline through 2021, while the total retail sector decreases by 15% , according to research conducted in April 2020.

Apparel 247

Apparel Returns Finance Accessories 247

Retail TouchPoints

NOVEMBER 17, 2021

In China alone, livestreaming sales were estimated at $66 billion in 2019 and $160 billion in 2020, and are projected to reach $300 billion in 2021, according to Bryan Amaral, Founder and CEO of Clientricity. Livestreaming is a rapidly growing practice to help omnichannel brands create a deeper connection with consumers in online ecosystems.

Consumer 325

Consumer Shopping Shipping ATS 325

Retail TouchPoints

NOVEMBER 6, 2023

However, there is some good news for brick-and-mortar retail and malls: Coresight Research recently reported that foot traffic at top-tier malls was up 12% on average in 2022 compared to pre-pandemic 2019 levels, while traffic at lower-tier malls was up 10%.

Shopping 312

Shopping Consumer Customer Experience Marketing 312