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Retail Sales Grew 3% Over Extended Holiday Purchase Period — And the Season Isn’t Over Yet

Retail TouchPoints

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. 3 shopping day in 2019. Retail sales grew 3% during the extended holiday season (Oct.

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Michaels Prepares Marketplace Offering to Offer More Than ‘Just Coupons and Discounts’

Retail TouchPoints

The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment. Moore’s stores and intellectual property during the company’s 2019 bankruptcy. Moore , recently announced that it was acquired by “one of the largest companies in our industry.”

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Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value

Retail TouchPoints

Consider the traditional returns process: Look up the merchant’s return policy, find the receipt, request return authorization, print a shipping label, repackage the item, drop it off at a carrier, wait days for confirmation that it was received, and finally, wait even longer to receive a refund minus a returns shipping fee.

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Headwinds at Gap: Old Navy CEO Out, Banana Republic UK to Shutter Ecommerce Operations

Retail TouchPoints

Same-store sales at Old Navy were flat compared to 2019 in the fiscal fourth quarter, reported in March. As Gap looks to course correct its larger business, the company said it is taking a “more aggressive approach” to assortment balancing, which will lead to increased promotional levels primarily at Old Navy.

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Neiman Marcus Group Takes Stake in Reseller Fashionphile, Adds Sustainability Partnerships

Retail TouchPoints

In 2019, NMG joined forces with handbag and accessories reseller Fashionphile to roll out an integrated circularity program that included the debut of six Fashionphile locations inside Neiman Marcus stores.

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Black Friday 2020 In-Store Traffic: An Expected Result in an Unexpected Season

Retail TouchPoints

27) dropped considerably in comparison to last year. Overall, the four days from Thanksgiving through Sunday were down -49% compared to 2019. Black Friday, on the other hand, hurt — with only half as much traffic as in 2019. This means that the drop in Black Friday traffic may benefit other, later dates before New Year’s.

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Salesforce’s Top 5 Predictions for Holiday 2022

Retail TouchPoints

Now, to increase inventory turn and remove excess stock from their balance sheets, retailers will likely launch a highly promotional season starting in late summer. For example, store associates should get measured on fulfillment metrics if they are picking and shipping. 5: Retailers will Test NFT Drops. Loyalty Shifts to Value.