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REI Shutters Experiences Business that was Losing Millions Annually, Cuts 400+ Jobs

Retail TouchPoints

After 40 years of providing adventure travel, day tours and classes, outdoors retail co-op REI will shut down its Experiences business, which had been losing millions of dollars every year and was being subsidized with profits from other parts of the business, according to a statement from CEO Eric Artz.

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2019 vs 2020 vs 2021: How has Covid impacted Christmas?

Inside Retail

If you cast your mind back to 2019, Christmas was business as usual. “E-commerce Those are the initiatives that are driving that customer experience – click-and-collect, delivery to boot, virtual styling and reserve-in-store,” Ioakim added. To find out how you can market to your customers this festive season, visit: [link].

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Ubers Eats Enhances Customer Experience with Extended Ordering Hours, Live Tracking

Retail TouchPoints

Cornershop, which Uber acquired from Walmart in 2019, was a key element of Uber Eats’ expansion from restaurant into grocery delivery. The service launched in July 2020 and initially served select cities in Brazil, Chile, Colombia, Peru and Canada before expanding to parts of the U.S.

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Driving the Food Retail Customer Experience with IoT Sensing-as-a-Service 

Retail TouchPoints

Previously, Yehiav was General Manager and VP of Zebra Technologies, where he led organic and non-organic growth, M&A activities, leadership strategy and customer success for the company’s Zebra Analytics business unit. Earlier, he was CEO of Profitect before its acquisition by Zebra Technologies in 2019.

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True Religion Continues U.S. Store Expansion

Retail TouchPoints

True Religion opened its first new store since 2019 in September 2023 at the Cumberland Mall in Atlanta, exceeding soft opening projections by 67.9%. Many different considerations come into play, but the biggest decision for us is that we just want to be wherever our shoppers are.

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Five KPIs That Tell you Everything About Your Returns Customer Experience

Retail TouchPoints

According to Doddle’s October 2020 YouGov survey findings, if they have a great experience, 84% of customers are more likely to shop with you again, so if your returns operation is running smoothly and generating great customer experiences, you should see customers purchasing as frequently or more frequently after returning an item.

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7-Eleven Plans 500 New ‘Food-Forward’ Stores by 2027

Retail TouchPoints

The c-store giant’s road to the new store design began with its Evolution store format, which was launched in March 2019 with a store in Dallas. The “New Standard” stores will be larger than traditional 7-Eleven stores and will include expanded fuel offerings as well as digital innovations to support more frictionless shopper journeys.

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