Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce.

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Retail TouchPoints

NOVEMBER 29, 2021

Gift cards are shaping up to be a holiday hero this season, as consumers and retailers continue to grapple with supply and shipping issues. Combine that with concerns about shipping delays for those products that are in stock and it should come as no big surprise that gift cards are looking pretty good to shoppers this year.

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Retail TouchPoints

FEBRUARY 11, 2022

Consumers are increasingly voting with their feet when it comes to the issues that affect our world and our nation. billion in 2019 with expectations of long-term market growth. But consumers are starting to focus on sustainability as a primary determining factor. The sustainable footwear market was $7.5 Don’t Stop at Shoes.

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Retail TouchPoints

JUNE 9, 2021

If you’re a consumer brand in a category with Amazon private label, however, Amazon’s private label presence certainly feels more pronounced. The canned format is not only heavy, which drives up shipping costs, but they also dent easily, driving up customer complaints and replacement costs. How do I Compete?

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Retail TouchPoints

JANUARY 8, 2021

4, 2021, a 23% rise from the highest volume return period in the 2019 peak-season cycle, according to Freight Waves. The pandemic has made consumers more open to alternative return options. A follow-up survey in October 2020 found that 60% of consumers had started using shipping companies to return items.

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Retail TouchPoints

OCTOBER 4, 2021

Three of the country’s biggest retailers are taking significant steps to get consumers into the holiday shopping groove — and to do so (much) sooner than later. Many consumers already have caught on that they don’t need to wait until Black Friday, Cyber Monday or Super Saturday for attractive promotional offers. Beginning Oct.

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Retail TouchPoints

OCTOBER 12, 2023

How CarePass is Adding Value for Customers…and CVS Launched nationwide in 2019 , the CarePass program offers members a range of benefits for $5 a month or $48 a year. We quite literally put our money where our mouth is, and it really reinforces what we stand for.

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Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. 3 shopping day in 2019. It changed consumer behavior and resulted in new buying habits.”

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Retail TouchPoints

OCTOBER 4, 2022

The ecommerce giant noted that the program was introduced to help consumers as they weather rising costs on essentials. The company reports that members of the Prime Access program saved an average of $1,600 last year through shipping savings, coupons and membership discounts. compared to the full cost of $14.99

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Retail TouchPoints

JULY 15, 2021

In the outdoor category, Eddie Bauer is a bit late to the game — REI Co-op has rented its gear for decades and expanded its offerings in 2019; that same year, DTC Coozie Outdoors (which has since been renamed as Arrive Outdoors )launched its own gear rental program.

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Retail TouchPoints

MAY 1, 2024

“Today’s customers expect more from the private brands they purchase — they want affordable, quality products to elevate their overall food experience,” said Scott Morris, SVP, Private Brands, Food and Consumables at Walmart in a statement. The launch of Bettergoods delivers on that customer need in a meaningful way.”

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Retail TouchPoints

SEPTEMBER 28, 2021

Whole Foods delivered three times as many orders in 2020 as it did in 2019, causing the costs associated with equipment and technology to rise. However, grocery margins are tight, and retailers are limited in how many costs they can pass along to consumers: prices rose 3.7% Orders placed through Amazon Prime will include a $9.95

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Retail TouchPoints

SEPTEMBER 6, 2023

In addition to discounts, program members also will receive shipping perks, early access to sales and new product launches, and exclusive access to limited edition drops. In 2019, Hanna Andersson shifted to a fully DTC model , closing all its stores and ending its wholesale business.

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Retail TouchPoints

JULY 15, 2022

Over a four-week period, Build-A-Bear turned its store locations into micro-fulfillment centers so it could maintain store operations, keep associates working and create a bright spot for consumers navigating uncertainty and stress. Creating Joy Amid Uncertainty. In Q4 2021, it processed 70% of online orders through its stores.

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Retail TouchPoints

NOVEMBER 10, 2021

Consumers can directly search the Borrow collection or discover items available for rental browsing the website. Customers can return the items at the end of the rental period with free shipping and dry cleaning, continue to rent for a daily fee or purchase the item at a discount.

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Retail TouchPoints

AUGUST 12, 2022

2022 Hot 25 Retailers list — which identifies the brands that boosted their domestic sales by the highest percentages in 2021 compared to 2020 —exemplify three strong COVID-era trends: do-it-yourselfism, consumer preferences for more casual and value-priced apparel and increased alcohol consumption. The Kantar-NRF U.S.

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Retail TouchPoints

OCTOBER 13, 2021

Currently the brand is offsetting its carbon and plastic footprints while taking steps to eliminate 80% of plastics from its shipping and supply chain by 2022. SoftBank Vision Fund 2 is the second institutional investor to back Vuori, following Norwest Venture Partners, which invested in the company in 2019.

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Retail TouchPoints

JANUARY 10, 2022

compared to 2019 for the six weeks from Nov. The other complicating factor is you’ve got consumers who are incredibly aware of the supply chain, inventory and shipping challenges that are out there. The consumers’ concern about health and safety is still there, just like it was a year ago,” said McCall.

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Retail TouchPoints

OCTOBER 1, 2020

of consumers said that they plan to spend about the same or more on holiday gifts compared to 2019 — the highest level recorded by Tinuiti in the past three years. Even some overall positive news can be mixed: 76% of shoppers still plan to spend the same or more, but that share is down from 85% in 2019, according to AlixPartners. “I

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Retail TouchPoints

APRIL 30, 2021

The wide range is due to uncertainty regarding how consumers will shop post-pandemic — potentially impacting the performance of Prime Day 2021, which has returned to a Q2 date. Shipping investments also helped Amazon defray one of the downsides of increased retail activity: higher last mile costs. “As because everyone’s busy.

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Retail TouchPoints

NOVEMBER 30, 2020

The 2020 ecommerce holiday shopping and shipping season is expected to eclipse years past. Consumer Expectations are Higher. Nine out of 10 consumers expect proactive updates on the progress of their packages. 91% of consumers expect to be able to view actual real-time updates on their deliveries. Consumers Want Options.

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Inside Retail

FEBRUARY 6, 2025

This is a significant milestone, meaning that the company has added over $159 billion to its Q4 top line since 2019, he added. Saunders highlighted that Amazon had enlarged its market share and shopper base thanks to its reliability and speed in terms of shipping and the breadth of its range. per cent and net income soared 88.3

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Retail TouchPoints

AUGUST 7, 2024

After a little more than a year in his role as EVP and Chief Consumer Officer, Jim Dausch has stepped down from his post at Under Armour , according to an SEC filing from the company. I see tremendous opportunity to elevate the brand, enable deeper loyalty, and drive growth among new and existing consumers.”

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Retail TouchPoints

NOVEMBER 10, 2020

While this figure is down $50 from 2019, given 2020’s overall uncertainty, such a slight decline would represent a significant victory. Adding to the overall shipping volume will be those consumers who would normally have purchased a gift in-store and brought it to the recipient themselves.

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Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value.

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Inside Retail

JULY 7, 2021

I realised there was a gap in the market and there was a consumer that was not being serviced sufficiently,” said Merril. To keep up with its expansion, Peachymama needed a more efficient and customised shipping process. Developing an efficient shipping process has allowed the business to focus on growth and scalability.

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Inside Retail

SEPTEMBER 2, 2021

The brand launched in the UK and Germany last year and recently opened a local warehouse in Australia to facilitate faster shipping. Inside Retail: Your website relaunch in 2019 sounds like it was a big turning point for the business. with over 90 per cent accuracy, without ever seeing the consumer’s face.

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Retail TouchPoints

JUNE 30, 2021

The program follows on the launch of Farfetch Donate in the UK with partner Thrift+ in October 2019, and it will allow Farfetch customers to extend the life of their clothes while earning shopping credit and raising money for charity. They can then ship it to ThredUP or have it collected at home for free.

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Retail TouchPoints

SEPTEMBER 22, 2021

Aimed at “fostering self-expression” among its core Gen Z demographic, each box retails for $30 and is shipped quarterly, with no ongoing commitment for customers. Vero joined Claire’s from Party City in July 2019, and since then he has also launched a loyalty program in the U.S. and Monarch Alternative Capital LP.

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Retail TouchPoints

SEPTEMBER 2, 2022

Newly developed freight booking tools have made it easier and more efficient to book containers on large cargo ships, thereby reducing the need for air freight, which is generally seen as producing a larger carbon footprint. Shipping companies can obtain information through GPS tags to help locate containers and ships in real time.

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Retail TouchPoints

FEBRUARY 5, 2024

And yet that’s exactly what Amazon is doing with its Ships in Product Packaging (SIPP) program, which, as the name suggests, allows products to ship in their original box or bag without any added Amazon packaging. Then in 2019, the program was expanded to Amazon’s retail vendors. and Canada. and Canada.

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Inside Retail

JULY 25, 2021

Historically, the art world has been synonymous with exclusivity and for the most part, inaccessible to a mass consumer base,” Tom Woodger, vice president of cultural marketing at StockX, told Inside Retail. “In billion globally in 2019, or just over 7 per cent of the overall art market. The rise of the art-lennial.

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Retail TouchPoints

SEPTEMBER 12, 2022

But new direct-to-consumer (DTC) brands like Sundays are designed to streamline the process and develop multipurpose products that can adapt as consumers’ needs change. Sundays was founded in November 2019 by Barbora Samieian, Noah Morse, Sara Samieian, and Moe Samieian Jr., We love doing this for a few reasons,” Samieian said.

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Retail TouchPoints

SEPTEMBER 23, 2021

Your clients’ websites must clearly communicate how inventory can be delivered, arrival time frames, and what different shopping and shipping options cost. Undertake the following: Create a sitewide banner that boldly announces purchase-by dates for remote holiday shipping to prevent consumer letdown and brand reputation damage.

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Retail TouchPoints

MAY 26, 2022

It’s the question that’s on every retailer’s — and not a few consumers’ — minds: When will global supply chains flow freely once more? Inflation can certainly reduce demand as prices rise, but it also can encourage consumers to buy now before prices go up even higher. trillion ) or January 2019 ( $4.4 trillion ).

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Retail TouchPoints

SEPTEMBER 2, 2020

Even June 2020 outperformed June 2019 by 140%, alluding to a possible sustained increase in people buying online, even as their pre-COVID channels begin to reopen.”. Below, Zachariassen reflects on the evolution of the online wine market, how consumer needs and behaviors are changing, and how Vivino plans to maintain competitive momentum.

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Inside Retail

JANUARY 2, 2025

The empty pouches can then be returned in a prepaid envelope to Zero Co to be cleaned, refilled and shipped back. Then, when we looked at the carbon footprint of shipping the pouches back to us, the carbon footprint of cleaning them and the amount of water used to clean them, Smith said. By any metric, Zero Co is a success.

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