Retail TouchPoints

AUGUST 16, 2021

Glossier will return to brick-and-mortar with three permanent locations scheduled to open this year. The retailer’s physical locations drew more than 1 million visitors in 2019 with an average conversion rate of 50%. The first will launch in Seattle’s Capitol Hill neighborhood on Aug.

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Inside Retail

DECEMBER 7, 2021

“Now that we’re 100 per cent Australian-owned, we can again focus all of our energies on providing as many Australians as possible with our best in class, wholesome and authentic Mexican cuisine, and set an aggressive growth strategy that will see us reaching all-new groups of consumers.”.

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Inside Retail

DECEMBER 12, 2023

Ksubi’s return to operating stand-alone stores in Australia has been a long time coming. Direct-to-consumer sales continue to be the strongest part of Ksubi’s business, and with former General Pants CEO Craig King at the helm since February 2019, the business is well-positioned to invest in retail space in Australia.

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Returns Fashion Marketing Consumer 273

Retail TouchPoints

DECEMBER 13, 2021

With retailers already pushing out holiday sales to entice consumers to buy early and avoid delivery delays due to supply chain congestion, one tactic that they will lean on to entice customers is buy now, pay later (BNPL). BNPL Can Have an Effect on Consumers and Retailers.

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Payment Services Consumer Returns Management 258

Inside Retail

JUNE 16, 2021

Homewares retailer Sheridan Australia is taking part in a novel trial in which its shredded cotton products are returned to the soil to test whether it can improve cotton soil health and act as a scalable solution to textile waste. The post Sheridan returns cotton products to soil in textile waste trial appeared first on Inside Retail.

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Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

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Retail TouchPoints

APRIL 30, 2021

The wide range is due to uncertainty regarding how consumers will shop post-pandemic — potentially impacting the performance of Prime Day 2021, which has returned to a Q2 date. Prime Day Returns to July, but Amazon Still Welcomes Experimentation. compared to Prime Day 2019, reaching $10.4 Total sales rose 45.2%

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Retail TouchPoints

SEPTEMBER 17, 2022

The Consumer Financial Protection Bureau (CFPB) is planning to start regulating buy now, pay later (BNPL) products. of BNPL transactions in 2019 but fell to 58.6% of individual loans in 2021 saw at least some portion of the order returned, up from 12.2% Apparel and beauty companies accounted for 80.1% in 2020; A total of 13.7%

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Retail TouchPoints

SEPTEMBER 15, 2020

With record-setting online sales looming on the horizon for the holiday season, retailers also are bracing for an onslaught of online returns. Those retailers selling primarily or exclusively online are expecting a corresponding hike in the volume of returns, but not much difference in the return rates they have become accustomed to.

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Retail TouchPoints

MAY 13, 2021

PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” The Happy Returns purchase follows PayPal’s acquisition of coupon plug-in Honey in January 2021. PayPal has been an investor in Happy Returns since 2019.

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Retail TouchPoints

FEBRUARY 11, 2022

Consumers are increasingly voting with their feet when it comes to the issues that affect our world and our nation. billion in 2019 with expectations of long-term market growth. But consumers are starting to focus on sustainability as a primary determining factor. The sustainable footwear market was $7.5 Don’t Stop at Shoes.

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Retail TouchPoints

FEBRUARY 10, 2021

The stores would include integrated online-to-offline capabilities as part of a digitally empowered phase of Nike’s Consumer Direct strategy , the Consumer Direct Acceleration. Consumers get a high degree of flexibility to discover the best of Nike, online or in-store, at their own pace.

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Retail Wire

SEPTEMBER 20, 2021

Barnes & Noble has reported double-digit sales growth this year compared to 2019 and seen customers returning to its stores on Friday and Saturday nights to look for something to read.

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Consumer Returns 189

Retail TouchPoints

JANUARY 5, 2021

There were fewer last-minute shoppers in 2020 compared to 2019,” said Hilding Anderson, Senior Director of Strategy & Consulting at Publicis Sapient in an interview with Retail TouchPoints. “ 3 shopping day in 2019. It changed consumer behavior and resulted in new buying habits.” 11 through Dec. 24, 2020), or 2.4%

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Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

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Retail TouchPoints

JANUARY 10, 2022

compared to 2019 for the six weeks from Nov. The other complicating factor is you’ve got consumers who are incredibly aware of the supply chain, inventory and shipping challenges that are out there. The rise in traffic compared to 2020 showed that shoppers are starting to return to stores. Overall sales were up 8.5%

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Retail TouchPoints

OCTOBER 25, 2024

With COVID-19 cases dropping in 2022, shoppers returned to physical stores, including supermarkets, while maintaining some of their e-shopping habits acquired in the pandemic. As The Wall Street Journal noted, consumers are making 8% more trips to different retailers as inflation impacts household budgets.

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Retail TouchPoints

AUGUST 17, 2022

in 2019 to 14.9% Consumers are clear on expectations from ecommerce businesses. 76% of consumers say convenience is a key priority when selecting a retailer, so an automated inventory management process is a critical component of any growing ecommerce business’ success. of online purchases were returned — up from 18.1%

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Inside Retail

FEBRUARY 16, 2024

View this post on Instagram A post shared by NIQUE (@niqueclothing) Founded in Melbourne, the label boasted eight bricks-and-mortar outlets across its hometown and Sydney in 2019. Nique also operates an e-commerce site, giving consumers nationwide the chance to wear its forward-thinking designs.

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Retail TouchPoints

JUNE 24, 2024

The lawsuit, filed in 2017, alleged that Founder and then-CEO Kevin Plank knowingly or recklessly misrepresented facts regarding consumer demand for Under Armour’s products as well as the company’s financial and operating results, according to the Wall Street Journal. 16, 2015 and Nov. billion revolving credit facility.

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Retail TouchPoints

AUGUST 19, 2020

Target’s Q2 performance obliterated the bullseye, with every line item vastly exceeding our expectations, resulting in first half performance actually improving from 2019 despite Q1’s very rocky start,” said Charlie O’Shea Senior Retail Analyst at Moody’s in comments provided to Retail TouchPoints. Walmart U.S. boosted its comp sales to $93.3

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Retail TouchPoints

APRIL 12, 2021

Touted as part of its “Move to Zero” sustainability efforts, Nike Refurbished will take like-new, gently worn or cosmetically flawed shoes that have been returned within the company’s 60-day “wear test” window, and fix them up to be resold at Nike stores. The timing is ripe as consumers increasingly seek out sustainable products and brands.

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Inside Retail

FEBRUARY 8, 2024

It’s no secret that consumer-facing retail has had a tough year trying to stay price-competitive for customers. King has been on a 12-month rolling contract with Myer since 2018 and has decided to retire at the end of this financial year to return home to Florida to be with his family.

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Retail TouchPoints

JUNE 4, 2021

billion , compared to $782 million in Q1 2019 — showing that the retailer has not just recovered from the pandemic but resumed an upward trajectory. We are very pleased with our Q1 results, which reflect significant growth in the business compared to both 2020 and 2019,” said Meghan Frank, CFO at lululemon in a statement.

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Retail TouchPoints

MAY 6, 2021

In London, as shoppers return to storied Oxford and Spencer streets after long COVID-19 lockdowns, they’re being greeted by the sight of boarded-up windows and a $23.4 retailers pay for failed deliveries, or the $309 billion the industry paid in 2019 (about 20% of ecommerce sales) on returns, according to an Appriss Retail research report.

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Fulfillment Shrinkage Department Stores Returns 341

Retail TouchPoints

AUGUST 17, 2021

Competition in the online grocery space is becoming fierce as consumers appear set to maintain shopping behaviors they adopted during the pandemic. In 2019, 85% of consumers went to stores for their grocery shopping, according to research from ShareThis. That dropped to 46% in 2020, driven by lockdowns and safety concerns.

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Returns Shopping Consumer Marketing 283

Retail TouchPoints

JANUARY 29, 2021

Traditional retail remains a crucial stop on the consumer journey, but having faced the one-two punch of a global pandemic and the nonstop wave of digital innovation, the role of retail is being redefined in real time. Traditional retail’s slowdown is attributed to consumers’ pursuit of convenience. Deconstructing the Consumer Mindset.

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Retail TouchPoints

SEPTEMBER 6, 2023

In 2019, Hanna Andersson shifted to a fully DTC model , closing all its stores and ending its wholesale business. With no plans to return to brick-and-mortar, the company’s new loyalty program offers the brand another avenue to maintain contact with its consumers.

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Inside Retail

FEBRUARY 16, 2024

View this post on Instagram A post shared by NIQUE (@niqueclothing) Founded in Melbourne, the label boasted eight bricks-and-mortar outlets across its hometown and Sydney in 2019. Nique also operates an e-commerce site, giving consumers nationwide the chance to wear its forward-thinking designs.

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Fashion Apparel Returns Management 246

Inside Retail

MAY 18, 2021

Bain now sees a 30 per cent probability that sales of high-end handbags, clothes and jewellery will return to or exceed their 2019 level of US$340 billion this year, depending on how quickly vaccines are rolled out and tourism picks up. The speed of the recovery has been uneven.

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Returns Marketing Consumer Shopping 147

Retail TouchPoints

OCTOBER 13, 2021

SoftBank Vision Fund 2 is the second institutional investor to back Vuori, following Norwest Venture Partners, which invested in the company in 2019. Despite a widespread return to offices and schools, consumers still appear to be enjoying the more comfortable fashions they adopted in droves during the pandemic.

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Inside Retail

FEBRUARY 26, 2023

Customers want a quick, simple, and flexible return process and the peace of mind that if they don’t like an item, they can easily return it. Retailers know that hyper convenience is essential to the e-commerce proposition, and many continue to offer ‘free returns’ to remain competitive. Why do people return goods?

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Inside Retail

MAY 23, 2024

First introduced in 2004, the annual fashion show was put on hiatus in 2019 after the show reported its lowest-ever ratings in 2018. But what exactly does the return of this fashion show indicate for the brand and its attempts at a comeback? This coincided with a decline in revenues and several major store closures.

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Fashion Returns Consumer Apparel 147

Retail TouchPoints

MAY 5, 2021

Propelled by new technologies and heightened consumer demand, some segments that had been slower to gain traction online finally moved into the digital fast lane — cars , adult beverages and even trees , to name just a few. billion compared to roughly $3 billion in 2019, according to data from IWSR.

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Inside Retail

APRIL 27, 2021

per cent drop in comparable supermarket sales at Coles is a clear sign of normalising consumer behaviour in the wake of Covid-19 lockdowns. per cent higher than the same period in 2019. We’re beginning to see customers returning to the CBD, as they return to work. While a significant drop from Coles’ record 13.1

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Retail TouchPoints

NOVEMBER 10, 2021

Consumers can directly search the Borrow collection or discover items available for rental browsing the website. Customers can return the items at the end of the rental period with free shipping and dry cleaning, continue to rent for a daily fee or purchase the item at a discount.

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Retail TouchPoints

NOVEMBER 3, 2023

seen from 2010 to 2019. “It It is not surprising to see holiday sales growth returning to pre-pandemic levels,” said Matthew Shay, President and CEO of the NRF in a statement. Overall household finances remain in good shape and will continue to support the consumer’s ability to spend.” consumers spent online during holiday 2022.

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