Retail TouchPoints

AUGUST 7, 2020

However, other potentially even more significant trendlines show fundamental changes in consumers’ decision-making process related to picking brands and demonstrating customer loyalty. For example, the Qubit study found that loyalty is decreasing among a significant percentage of consumers: among 36.6% The survey of 809 U.S.

Consumer 309

Consumer Merchant Services Shopping Promotions 309

Retail TouchPoints

APRIL 8, 2021

Recently, however, something new has begun to drive massive growth in the used goods sector — consumers who are shopping based on their values , in addition to searching for value. It is this facet of the modern economy that consumers have begun to reject. The Fastest-Growing Channel in Retail’. “ fashion market this year alone.

Consumer 351

Consumer Fashion Apparel Returns 351

Retail TouchPoints

FEBRUARY 11, 2022

Consumers are increasingly voting with their feet when it comes to the issues that affect our world and our nation. billion in 2019 with expectations of long-term market growth. But consumers are starting to focus on sustainability as a primary determining factor. The sustainable footwear market was $7.5 Don’t Stop at Shoes.

Consumer 263

Consumer Sporting Goods Apparel Promotions 263

Retail TouchPoints

APRIL 28, 2025

The companys latest moves include selling off Reverb , a resale marketplace for musical instruments that it acquired in 2019 , and a host of updates to its seller experience. Etsy continues to make refinements to its business model as it seeks a return to growth amid increasing competition. million in 2024 from $942.1

Payment Services 147

Payment Services Advertising Promotions Returns 147

Retail TouchPoints

JUNE 9, 2021

If you’re a consumer brand in a category with Amazon private label, however, Amazon’s private label presence certainly feels more pronounced. Amazon controls the inventory, marketing and promotional strategy. In this case, the manufacturer is responsible for the inventory planning, marketing and promotional strategy.

Consumer 312

Consumer Fashion Advertising Shipping 312

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce.

Consumer 264

Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

OCTOBER 4, 2021

Three of the country’s biggest retailers are taking significant steps to get consumers into the holiday shopping groove — and to do so (much) sooner than later. Many consumers already have caught on that they don’t need to wait until Black Friday, Cyber Monday or Super Saturday for attractive promotional offers. Beginning Oct.

Shopping 325

Shopping Finance Promotions Consumer 325

Retail TouchPoints

APRIL 9, 2021

eBay is hosting a series of in-person product authentication events for collectors across the country to promote its new online Authenticity Guarantee program, which rolled out in October 2020. Sneaker, watch and trading card collectors can have items authenticated in drive-thru stations in five U.S.

Promotions 253

Promotions Accounting Marketing ATS 253

Retail TouchPoints

JANUARY 31, 2023

In contrast, in the 2019 RPI, no club store ranked higher than seventh. Indeed, price was the top consumer need across all income brackets , including 66% of people making $50,000 to $74,999 and 53% making more than $200,000. million more omnichannel households today than there were in 2019, with a combined grocery budget of $4.9

Grocer 298

Grocer Wholesale Consumer Promotions 298

Retail TouchPoints

MAY 25, 2023

Nike has made two senior leadership promotions aimed at helping the brand build on its current momentum while driving deeper integration across the business. The retailer will promote Heidi O’Neill to the role of President, Consumer, Product and Brand, and Craig Williams to President, Geographies and Marketplace.

Promotions 275

Promotions Wholesale Consumer Management 275

Retail TouchPoints

FEBRUARY 26, 2025

consumers, according to Bain & Co.; For example, in 2019 McDonalds replaced its plastic straws with paper as it sought to polish its sustainability credentials. Hayman also put numbers behind the benefits of actually going green: Sales growth: Sustainability is now among the top four buying criteria for 50% of U.S.

Returns 191

Returns Apparel Promotions Advertising 191

Retail TouchPoints

JUNE 2, 2021

Amazon already is launching early deals and promotions, including a $10 Prime Day credit for members who spend $10 on select U.S. A total of 300,000 small businesses are eligible for the Spend $10, Get $10 Promotion, more than twice as many as in 2020. This may be due to 40% of consumers saving more than they were prior to COVID-19.

Promotions 279

Promotions Planning Apparel Shopping 279

Retail TouchPoints

JANUARY 10, 2024

Rothy’s has named Board of Directors member Jenny Ming as its new CEO and promoted current CFO and COO Dayna Quanbeck to President. She also served as President and CEO of Charlotte Russe from 2009 to 2019 and has served on the boards of companies including Kendra Scott, Levi Strauss & Co. and Kaiser Permanente.

Finance 264

Finance Promotions Management Consumer 264

Retail TouchPoints

JUNE 8, 2020

From the launch of NFC, card companies and smartphone manufacturers have promoted it as a convenience that saves time. Now, health experts including the World Health Organization (WHO) are promoting contactless payments as a safer alternative to cash and to chip-and-PIN credit card transactions, which require touching the payment terminal.

Payment Services 226

Payment Services Consumer Point of Sale Promotions 226

Inside Retail

JUNE 22, 2022

Samsung Australia admitted to misleading buyers of some of its ‘Galaxy’ phones about the water-resistance level, the Australian Competition & Consumer Commission (ACCC) said. The regulator had first sued the company in July 2019. The claims “promoted an important selling point for these Galaxy phones.

Advertising 278

Advertising Promotions Consumer 278

Retail TouchPoints

OCTOBER 14, 2020

The 2020 Retail Innovation Award winners are: Philip Behn, CEO, Imperfect Foods Category: Sustainability Innovation Behn joined Imperfect Foods as CEO in November 2019 to drive the business into its next phase, and to forge deeper commitments around sustainability and building a better food system for everyone.

Merchant Services 278

Merchant Services Promotions Planning Marketing 278

Retail TouchPoints

JUNE 22, 2022

Amazon has named 17-year company veteran Doug Herrington to the renamed role of CEO of Worldwide Amazon Stores, filling the position left vacant by former CEO of the Worldwide Consumer Dave Clark. Since 2015, Herrington has served as Amazon’s SVP of the North America Consumer. Pat Bajari (Chief Economist).

Fulfillment 278

Fulfillment Finance Promotions Consumer 278

Inside Retail

NOVEMBER 13, 2024

Annual revenue hit a low of $416 million in 2019 and has been up and down since Covid, but consolidated net revenue was $470.8 While the brand’s designs were considered bold and lively by Gen X and older Gen Y consumers, also known as Millennials, the brand didn’t strike the same chord with younger Gen Y customers.

Accessories 130

Accessories Promotions Consumer Marketing 130

Inside Retail

JANUARY 16, 2025

Until recently, there didnt seem to be a limit to the price that consumers would pay for a luxury status symbol, such as a leather handbag. per cent), the US will remain a key market for luxury brands, attracting affluent consumers and driving sales across various product categories, Zheng said.

Merchant Services 130

Merchant Services Fashion Jewelry Social Commerce 130

Retail TouchPoints

OCTOBER 14, 2022

billion in 2019 to $6.6 Victoria’s Secret has moved away from its previous strategy of a sexualized vision promoted by former CMO Ed Razek under the leadership of Leslie Wexner , CEO of former parent company L Brands , to accommodate shifting consumer preferences.

Promotions 277

Promotions Apparel Marketing Returns 277

Retail TouchPoints

FEBRUARY 17, 2021

in March 2020, consumer buying behavior began shifting. In addition, as the popularity of online ordering and delivery continues to skyrocket, marketers need to rethink how they communicate with and market to consumers. In order to do this, retailers need to leverage valuable consumer data to create a more targeted marketing strategy.

Target Market 292

Target Market Marketing Kiosk Promotions 292

Retail TouchPoints

NOVEMBER 3, 2023

seen from 2010 to 2019. “It Overall household finances remain in good shape and will continue to support the consumer’s ability to spend.” consumers spent online during holiday 2022. Some of this hiring may have taken place in October to support early holiday sales events and promotions. billion , up 4.8% from the $211.7

Finance 264

Finance Accounting Consumer Promotions 264

Retail TouchPoints

DECEMBER 1, 2021

higher than 2020’s, although it was not yet back up to 2019 levels (Black Friday 2021 was down 28.3% from 2019, according to Sensormatic Solutions ). Retailers held back on price promotions in 2021 compared to previous Cyber Weeks: the average selling price was up 11% in the U.S. Store traffic was 47.5% million shoppers in 2020.

Promotions 279

Promotions Shopping Consumer Checkout 279

Retail TouchPoints

JUNE 15, 2021

In 2020, more than 350 retailers promoted their own sales alongside Prime Day, a 17% spike from 2019, according to research from RetailMeNot. Now other retailers, including Kohl’s and Old Navy , are joining the fray. The company also found that the average U.S.

Apparel 299

Apparel Promotions Planning Fashion 299

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). McNamara spotlighted a surge in promotional activities in July 2022 that marked the official kickoff of the back-to-school season.

Merchant Services 287

Merchant Services Payment Services Promotions Location 287

Retail TouchPoints

AUGUST 2, 2022

Like so many consumers during the COVID pandemic, SNAP users moved their shopping online: 35,000 SNAP households shopped online in March 2020, but that number increased to more than 3 million in May 2022. The grant will provide funding to an organization that supports retailers as they adopt technology to align with SNAP online shopping.

Shopping 290

Shopping Planning Promotions Consumer 290

Retail Focus

DECEMBER 12, 2024

There is now a clear distinction between the retail of 2019 and that of 2025. With 50 acres of parks, the project aspires to build a community around four commitments: achieving zero carbon emissions, ensuring excellent connectivity, promoting sports and recreation, and creating a place where everyone can thrive.

Marketing 264

Marketing Fashion Retail Marketing Management 264

Retail TouchPoints

SEPTEMBER 6, 2024

Shop Premium Outlets (SPO) launched in 2019 to give shoppers online access to off-price inventory from Simon malls. “Inherent in our culture is a drive for innovation and a desire to enhance the shopping experience for our consumers while delivering new sales opportunities for our retailers. . ” .

Shopping 260

Shopping Fulfillment Advertising Promotions 260

Retail TouchPoints

JANUARY 5, 2021

There were fewer last-minute shoppers in 2020 compared to 2019,” said Hilding Anderson, Senior Director of Strategy & Consulting at Publicis Sapient in an interview with Retail TouchPoints. “ 3 shopping day in 2019. It changed consumer behavior and resulted in new buying habits.” 11 through Dec. 24, 2020), or 2.4%

Drop-Shipping 311

Drop-Shipping Returns Merchant Services Shipping 311

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value.

Drop-Shipping 306

Drop-Shipping Fulfillment Consumer Shipping 306

Retail TouchPoints

NOVEMBER 16, 2022

Last year, consumers reported spending more than $23 billion shopping small on Small Business Saturday, and we want to exceed that in 2022.”. 21, is designed to encourage people to support SMBs throughout the holiday season, and those shopping the guide will have access to special holiday promotions and discounts.

Merchant Services 278

Merchant Services Finance Advertising Marketing 278

Inside Retail

AUGUST 4, 2021

Australia’s consumer commission, the ACCC, is asking the government to consider the promotion of toddler formula as part of its review of the Marketing in Australia of Infant Formula (MAIF) Agreement later this year. In practice, this includes restricting most marketing by manufacturers and retailers to consumers.

Promotions 130

Promotions Advertising Marketing Consumer 130

Retail TouchPoints

AUGUST 5, 2024

The retailer, which had not done a major POS upgrade since 2019, adopted a cloud-native POS solution from Jumpmind that not only unchained associates from the cash wrap but had the added benefit of being easier for them to use. The retailer also has tapped Jumpmind’s Promote application for managing deals and promotions.

Inventory Management 264

Inventory Management Point of Sale Promotions Jewelry 264

Inside Retail

FEBRUARY 8, 2024

It’s no secret that consumer-facing retail has had a tough year trying to stay price-competitive for customers. Like many retailers, we have had to contend with inflationary pressures and greater promotional cadence, which has had an impact on profits,” said King.

Department Stores 264

Department Stores Inventory Management Planning Returns 264

Inside Retail

AUGUST 22, 2023

Founded by then-21-year-old Cami Téllez in 2019, Parade was initially created to fill a gap in the market for stylish and size-inclusive bras and underwear for Gen Z consumers. Its campaigns featured a wide range of models across the gender spectrum with different skin tones, body types, and aesthetics.

Apparel 246

Apparel Promotions Consumer Shipping 246

Retail TouchPoints

JANUARY 12, 2022

decrease from 2019 primarily driven by the decrease in single-site operators. To account for this rapidly evolving environment, savvy convenience retailers have focused on closing the gap between what consumers expect and what retailers can deliver. despite less than desirable market conditions. Focus on service. in 2020 despite a 13.9%

Payment Services 277

Payment Services Wholesale Inventory Management Consumer 277

Inside Retail

JULY 22, 2024

The Reserve Bank is, of course, not so interested in profitability but may be swayed by 2024 financial year sales results that retailers have eked out with heavy and less enriching promotional activity. Despite few trading updates by listed retailers, expectations for the forthcoming full 2024 financial results period are hardly optimistic.

Department Stores 261

Department Stores Promotions Consumer Returns 261