Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

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Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce.

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Retail TouchPoints

JUNE 9, 2021

If you’re a consumer brand in a category with Amazon private label, however, Amazon’s private label presence certainly feels more pronounced. Similar to working on Amazon’s vendor or seller platform, responsibility for promotion, inventory, retailer profit and complying with Amazon’s fulfillment requirements rests on the manufacturer.

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Retail TouchPoints

MARCH 6, 2023

“ Our goals for growth in 2023 will look similar to the ones from 2022, with a major focus on meeting customers where they are: online, in-store, marketplaces, internationally, etc., ” said Andrew Sutton, Director of Fulfillment at Dr. Squatch, in an interview with Retail TouchPoints.

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Retail TouchPoints

JULY 15, 2022

For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. With a strong inventory management and fulfillment foundation in place, Build-A-Bear is ready to take its next steps.

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Retail TouchPoints

AUGUST 19, 2020

However, Target’s brick-and-mortar stores proved to be essential elements in the retailer’s overall growth, fulfilling more than 90%. All in all, Q2 performance results in significant improvement to Target’s credit profile, both over Q1 2020 and Q2 2019, and we expect favorable results to continue for the balance of 2020,” he added.

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Retail TouchPoints

JANUARY 22, 2021

Self-quarantine further added complications to the mix, as consumers and businesses alike were forced to change the way they bought and sold these items, respectively. While delivery delays were experienced at the beginning of self-quarantine, many changes in consumer behavior may prove transitory. Bureau of Labor Statistics.

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Retail TouchPoints

MAY 6, 2021

retailers pay for failed deliveries, or the $309 billion the industry paid in 2019 (about 20% of ecommerce sales) on returns, according to an Appriss Retail research report. The problem became even more acute amid the pandemic, with consumers increasingly coming to expect free delivery and returns. Those numbers don’t include $17.78

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Retail TouchPoints

JUNE 22, 2022

Amazon has named 17-year company veteran Doug Herrington to the renamed role of CEO of Worldwide Amazon Stores, filling the position left vacant by former CEO of the Worldwide Consumer Dave Clark. Since 2015, Herrington has served as Amazon’s SVP of the North America Consumer. Pat Bajari (Chief Economist).

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Retail TouchPoints

JANUARY 17, 2025

Stacy Shaw: I joined the company in 2019 to create a luxury division; Starboard had been discussing this as a strategic move even back then. In Las Vegas, for example, its not just travelers staying at the resort theres also the potential to capture some local [consumers]. Think about Las Vegas and what people enjoy about it.

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Retail TouchPoints

JANUARY 11, 2021

year-on-year through September 2020, boosting ecommerce’s share of its total sales from 33% in 2019 to 59% during this period. An electronic waste recycling program that M.Video launched in summer 2019 is now available in 450 stores, with plans to add another 200 locations in 2021. Q3 2020 net sales for all channels climbed 25.3%

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Retail TouchPoints

AUGUST 16, 2021

The retailer’s physical locations drew more than 1 million visitors in 2019 with an average conversion rate of 50%. The permanent location will be just four blocks away from the retailer’s original 2019 Seattle pop-up, but at 6,200 square feet it will have 4X the space, making it one of Glossier’s biggest physical experiences to date.

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Inside Retail

JANUARY 16, 2025

Moving further into 2025, Driscoll affirmed that the luxury [retail market] needs to address its ubiquity, lack of innovation and the last few years of double-digit price increases without a corresponding increase in dream fulfillment and experience, product quality and innovation.

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Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value.

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Inside Retail

DECEMBER 11, 2024

The Australian Competition and Consumer Commission (ACCC) brought Meg’s Flowers to court, noting that the flower shop did not directly maintain any local shopfronts accessible to customers, contrary to its claims in 156 websites and in 7462 Google advertisements.

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Retail TouchPoints

AUGUST 20, 2020

The retail giant also solidified its position in its home country of China, adding 16 million annual active consumers in Q2 for a total of 742 million. in gross merchandise value over a 24-hour period in 2019. Additionally, selected entrants will be fast-tracked and launched on Tmall Global through its Overseas Fulfillment program.

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Retail TouchPoints

NOVEMBER 16, 2020

That’s nearly 2X the 2019 GMV total of $38.4 Chinese Consumers Flex Their Wallet Muscles. Some of this luxury market growth could be attributed to coronavirus travel restrictions, which have prevented wealthy Chinese consumers from buying items in person at high-end shops in New York City, Paris, Rome, etc. 1 — generated $74.1

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Retail TouchPoints

OCTOBER 25, 2021

Research from Google indicates that this holiday season will be more omnichannel in nature than any before it, with 64% of consumers saying that they plan to shop both online and in-store. This follows on a huge bump in omnichannel fulfillment options spurred by the pandemic and ongoing product shortages.

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Retail TouchPoints

OCTOBER 4, 2021

Three of the country’s biggest retailers are taking significant steps to get consumers into the holiday shopping groove — and to do so (much) sooner than later. Many consumers already have caught on that they don’t need to wait until Black Friday, Cyber Monday or Super Saturday for attractive promotional offers. Beginning Oct.

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Retail Focus

DECEMBER 12, 2024

There is now a clear distinction between the retail of 2019 and that of 2025. Fashion, for instance, reflects our projection of a better future and fulfils a need for optimism. Inclusive retail fosters unique consumer relationships while demonstrating that business and social conscience can coexist.

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Retail TouchPoints

SEPTEMBER 6, 2024

Shop Premium Outlets (SPO) launched in 2019 to give shoppers online access to off-price inventory from Simon malls. “Inherent in our culture is a drive for innovation and a desire to enhance the shopping experience for our consumers while delivering new sales opportunities for our retailers. .

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Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty.

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Retail TouchPoints

FEBRUARY 5, 2024

Soon many more Amazon orders will be arriving without that friendly Amazon “over-box,” because as of today SIPP is expanding to all Fulfilled by Amazon (FBA) sellers in the U.S. Then in 2019, the program was expanded to Amazon’s retail vendors. and Canada. and Canada. and Canada. depending on an item’s size and weight.

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Retail TouchPoints

JUNE 15, 2021

As more consumers are vaccinated and COVID restrictions begin to ease, the key questions many retailers will be asking are what will consumers want to buy, and how can they make sure they have the right product, in the right place, as consumers start to resume some of their pre-pandemic activities? Know Where Your Product is.

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Retail TouchPoints

MARCH 22, 2021

Prioritizing Ecommerce Fulfillment. Before COVID-19, glo b al ecommerce sales had already reached a record $29 trillion in 2019 — a trend that has only continued to rise during the pandemic. Retailers need to ensure their ecommerce platform, fulfillment centers and distribution handlers can support the demand on a global scale.

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Inside Retail

JULY 7, 2021

I realised there was a gap in the market and there was a consumer that was not being serviced sufficiently,” said Merril. The company was seeking a fulfilment solution that could not only integrate with its existing Shopify-powered web store, but also support multiple, locally based courier services. .

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Retail TouchPoints

AUGUST 12, 2020

Even with 74,000 personal shoppers and its recently launched Express Delivery service, Walmart has faced challenges keeping up with demand as consumers escalate both their online ordering and their expectations for faster home delivery. as well as Tulsa, Okla., according to CNBC. e-Commerce to 5.8% in 2020, up from 4.7%

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Retail TouchPoints

AUGUST 12, 2021

“I have met dozens of computer vision startups but could not find a technology that can fit our industry and was strong enough to fulfill our goals. ” IL MAKIAGE joins a growing list of retail and consumer brands that are acquiring tech companies to bolster their data-driven capabilities. billion in 2019.

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Inside Retail

FEBRUARY 8, 2024

It’s no secret that consumer-facing retail has had a tough year trying to stay price-competitive for customers. The customer-first plan was introduced back in 2019 and remains the centrepiece of the company’s strategy to deliver for all its interested parties.

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Retail TouchPoints

AUGUST 19, 2021

Back-to-school surveys across the retail sector point to a strong season, spurred by pent-up consumer demand. Jeff Orschell, EY’s Americas Consumer Retail Leaders, noted that global data as well as the firm’s consumer research point to demand remaining elevated, despite the uncertainties. ADDITIONAL LISTENING: 2.

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Inside Retail

OCTOBER 13, 2024

IR : Since launching in 2019, what have been some of the biggest ups and downs you’ve experienced along the way? Yet, with this excitement also came concern about fulfilling the order. I used some personal savings, and a family member stepped in with a small investment to help fulfill the first order.

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Retail TouchPoints

JULY 6, 2020

In February 2019, e.l.f. With our data-heavy perspective, we were able to understand what this resale world looks like for luxury handbags , and we wanted to educate the consumer about the true value of what they’re investing in ,” he explained. Using Data To Determine Future Direction. Cosmetics shuttered its 22.

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Retail TouchPoints

JUNE 15, 2020

These consumer sentiments, along with the need to protect the health of both shoppers and store associates, means retailers need to be stringent about enforcing social distancing and other safety measures as they reopen. In fact, displaying an abundance of caution will be required to bring many consumers back into physical stores.

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Retail TouchPoints

JANUARY 8, 2021

4, 2021, a 23% rise from the highest volume return period in the 2019 peak-season cycle, according to Freight Waves. The pandemic has made consumers more open to alternative return options. A follow-up survey in October 2020 found that 60% of consumers had started using shipping companies to return items. An estimated 1.75

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Retail TouchPoints

AUGUST 22, 2022

We share a lot of the data and we move consumers into their full-price environment ,” explained Grover. “I’ve And because we’re marketing to a different consumer, we open up our customers to their brands. It’s a very symbiotic relationship that no other marketplace does today, not a single one.”. “I’ve

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Retail TouchPoints

AUGUST 4, 2023

Amazon’s financial results for Q2 2023, which ended June 30, reveal that its investments in product expansion, fulfillment capabilities and new ad offerings have helped it beat initial projections. Prime members the next or same day — nearly 4X the number of units delivered at those speeds in 2019. billion , up from $121.2

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Retail TouchPoints

APRIL 30, 2021

The wide range is due to uncertainty regarding how consumers will shop post-pandemic — potentially impacting the performance of Prime Day 2021, which has returned to a Q2 date. compared to Prime Day 2019, reaching $10.4 In 2020, Prime Day was delayed until October. Prime Day Returns to July, but Amazon Still Welcomes Experimentation.

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