Retail TouchPoints

MARCH 16, 2023

What we know for sure is that consumer perceptions and choices are affected by culture, which also affects spending habits. Culture shapes consumer motivations, deliberation styles and decision-making, affecting every stage of the customer journey. American consumers, even those in the top 1% of wealth, are more focused on saving.

Consumer 284

Consumer Target Market Marketing Accounting 284

Inside Retail

NOVEMBER 14, 2023

After launching in Sydney in 2019, the business expanded to Melbourne in July and is now entering Brisbane. Baracchi said the business is targeting Australian consumers who want to recycle, but view the process as too hard. However, consumer trust in the recycling space hasn’t yet recovered.

Consumer 264

Consumer Supermarket ATS 264

Retail TouchPoints

NOVEMBER 10, 2022

Global ecommerce rose from 15% of total retail sales in 2019 to 21% in 2021. While that may seem odd to say, given the extent that ecommerce now pervades most consumers’ everyday shopping, the current hot take from some industry analysts is that ecom growth has slowed and brick-and-mortar retail is on the rise.

Consumer 301

Consumer Advertising Shrinkage Marketing 301

Inside Retail

JULY 20, 2023

For medium-to-large retailers, it’s mission-critical to understand the dynamics between consumers and the brands they love. It’s only when retailers can successfully align their value propositions with the desires and preferences of their core consumer base that they can forge deeper connections with customers and foster true brand loyalty.

Consumer 246

Consumer Target Market Customer Experience Shopping 246

Retail TouchPoints

OCTOBER 12, 2023

How CarePass is Adding Value for Customers…and CVS Launched nationwide in 2019 , the CarePass program offers members a range of benefits for $5 a month or $48 a year. We quite literally put our money where our mouth is, and it really reinforces what we stand for.

Consumer 277

Consumer Beauty and Health Shipping Location 277

Inside Retail

APRIL 21, 2022

million in penalties by the Australian Federal Court for misleading consumers over hotel prices. The court found that in January 2020, the company deceived consumers through misleading misrepresentations of hotel room rates on its website and in television advertisements. .

Advertising 363

Advertising Consumer ATS 363

Inside Retail

MARCH 15, 2024

According to the Australian Competition & Consumer Commission (ACCC), Bloomex displayed products for sale on its website between February 2019 and March 2023 with a ‘star rating’ that remained static since January 2015. In addition, Bloomex failed to adequately disclose the surcharges of $1.95-$4.95

Advertising 288

Advertising Consumer ATS 288

Retail TouchPoints

JANUARY 31, 2023

In contrast, in the 2019 RPI, no club store ranked higher than seventh. Indeed, price was the top consumer need across all income brackets , including 66% of people making $50,000 to $74,999 and 53% making more than $200,000. million more omnichannel households today than there were in 2019, with a combined grocery budget of $4.9

Grocer 290

Grocer Wholesale Consumer Promotions 290

Inside Retail

MAY 19, 2021

According to the report, there are two main types of loyalty in consumers: Behaviour loyalty, and belief loyalty. Since 2019, customers are increasingly moving away from measuring loyalty in purely transactional terms (76 per cent to 69 per cent, from 2019 to 2021), and toward preferring brands that they can personally connect with.

Accounting 350

Accounting Shopping Consumer ATS 350

Retail TouchPoints

OCTOBER 25, 2024

As The Wall Street Journal noted, consumers are making 8% more trips to different retailers as inflation impacts household budgets. The Journal also reported that consumers are traveling to cheaper zip codes to shop and are joining loyalty programs to take advantage of promotions in greater numbers, according to retail analysts.

Shopping 279

Shopping Supermarket Advertising Consumer 279

Inside Retail

JULY 10, 2024

JB Hi-Fi’s subsidiary The Good Guys is facing legal action from the Australian Competition and Consumer Commission (ACCC) for alleged deceptive misrepresentations around its ‘StoreCash’ promotions. The post ACCC sues The Good Guys over dodgy promotions appeared first on Inside Retail Australia.

Promotions 298

Promotions Consumer Location Marketing 298

Retail TouchPoints

OCTOBER 4, 2021

Three of the country’s biggest retailers are taking significant steps to get consumers into the holiday shopping groove — and to do so (much) sooner than later. Many consumers already have caught on that they don’t need to wait until Black Friday, Cyber Monday or Super Saturday for attractive promotional offers. Beginning Oct.

Shopping 322

Shopping Finance Promotions Consumer 322

Inside Retail

APRIL 29, 2024

Since 2019, Mecca consumers have been able to recycle empty cosmetic, haircare, and skincare packaging of any brand through the Mecca Beauty Product Free Recycling Program. Australian cosmetics retailer Mecca has expanded its nationwide in-store beauty waste recycling program with TerraCycle to include glass fragrance bottles.

Consumer 278

Consumer ATS 278

Retail TouchPoints

OCTOBER 5, 2021

Rent the Runway experienced steep drops in its subscriber base as consumers opted not to refresh their wardrobes. “We In 2020, Rent the Runway’s active subscriber base totaled just under 55,000 , a sharp decline from the 133,500 in 2019. million in 2019. Today, Rent the Runway has emerged stronger.”. million from $256.9

Planning 299

Planning Accessories Apparel Fashion 299

Retail TouchPoints

JANUARY 10, 2024

She also served as President and CEO of Charlotte Russe from 2009 to 2019 and has served on the boards of companies including Kendra Scott, Levi Strauss & Co. Quanbeck, who joined Rothy’s in 2019, will expand her current roles as she takes the President title. and Kaiser Permanente.

Finance 260

Finance Promotions Management Consumer 260

Inside Retail

DECEMBER 11, 2024

The Australian Competition and Consumer Commission (ACCC) brought Meg’s Flowers to court, noting that the flower shop did not directly maintain any local shopfronts accessible to customers, contrary to its claims in 156 websites and in 7462 Google advertisements.

Advertising 264

Advertising Fulfillment Location Consumer 264

Retail Focus

AUGUST 31, 2022

Sales at Icon Outlet were up +54% over the August bank holiday weekend versus 2019, with the Entertainment District posting similarly strong results. Overall, footfall across the venue has grown by +28% versus 2019. The success follows a consistently strong summer trading period, including a record-setting July.

ATS 287

ATS Accessories Apparel Location 287

Inside Retail

FEBRUARY 16, 2024

View this post on Instagram A post shared by NIQUE (@niqueclothing) Founded in Melbourne, the label boasted eight bricks-and-mortar outlets across its hometown and Sydney in 2019. Nique also operates an e-commerce site, giving consumers nationwide the chance to wear its forward-thinking designs.

Fashion 278

Fashion Apparel Returns Management 278

Retail TouchPoints

JUNE 24, 2024

The lawsuit, filed in 2017, alleged that Founder and then-CEO Kevin Plank knowingly or recklessly misrepresented facts regarding consumer demand for Under Armour’s products as well as the company’s financial and operating results, according to the Wall Street Journal. 16, 2015 and Nov. billion revolving credit facility.

Accounting 261

Accounting Payment Services Returns Planning 261

Retail TouchPoints

OCTOBER 30, 2024

22, 2024 True Religion prioritized these cities based on consumer demand and is “augmenting our online business with stores in select markets that allow our shoppers to experience the brand in-person,” True Religion CEO Michael Buckley told Retail TouchPoints. “ opening on Nov. 8, 2024 Kings Plaza in Brooklyn, NY, opening on Nov.

Apparel 272

Apparel Location Marketing Consumer 272

Retail TouchPoints

NOVEMBER 29, 2021

Gift cards are shaping up to be a holiday hero this season, as consumers and retailers continue to grapple with supply and shipping issues. According to WalletHub, the top five most popular gift cards among American consumers (in descending order) are: Amazon; Visa; Walmart; Target; and Starbucks.

Shopping 307

Shopping Shipping Consumer Planning 307

Retail TouchPoints

MARCH 27, 2023

Founded in Amsterdam in 2019, Lalaland.ai said “We know our customers want to shop with models who look like them, and we believe our models should reflect our consumers, which is why we’re continuing to diversify our human models. (LS&Co.) is partnering with digital fashion studio Lalaland.ai in a statement. “We

Fashion 265

Fashion Customer Experience Consumer Shopping 265

Retail TouchPoints

AUGUST 5, 2022

“When we think not just about last year but compare this to 2019 — before the pandemic — we see this really stark increase in spending,” said Katherine Cullen, Senior Director of Industry and Consumer Insights at NRF during the webinar. “To But compared to some of the other steps consumers are taking it really does tend to lag.

Accessories 307

Accessories Apparel Consumer Shopping 307

Inside Retail

JUNE 22, 2022

Samsung Australia admitted to misleading buyers of some of its ‘Galaxy’ phones about the water-resistance level, the Australian Competition & Consumer Commission (ACCC) said. The regulator had first sued the company in July 2019. The offending ad (Image: ACCC).

Advertising 278

Advertising Promotions Consumer 278

Retail TouchPoints

JUNE 20, 2024

Cramer also has experience working with brands targeting younger consumers, similar to Claire’s, from his time as President of Parade , a Gen Z-focused intimates and lifestyle apparel retailer. Former CEO Vero was brought in to lead the company in 2019 , nine months after Claire’s exited bankruptcy.

Wholesale 259

Wholesale Accessories Apparel Consumer 259

Retail TouchPoints

SEPTEMBER 28, 2021

Whole Foods delivered three times as many orders in 2020 as it did in 2019, causing the costs associated with equipment and technology to rise. However, grocery margins are tight, and retailers are limited in how many costs they can pass along to consumers: prices rose 3.7% Orders placed through Amazon Prime will include a $9.95

Shipping 300

Shipping Consumer Planning Marketing 300

Retail TouchPoints

MAY 30, 2024

PayPal is entering the media business with plans for a new advertising platform that will draw on its relationships with millions of consumers and merchants to help the latter “sell more products and services effectively,” according to a company statement. I’m thrilled to have Mark join our team and lead this important work.”

Advertising 270

Advertising Merchant Services Payment Services Planning 270

Retail TouchPoints

JUNE 22, 2022

Amazon has named 17-year company veteran Doug Herrington to the renamed role of CEO of Worldwide Amazon Stores, filling the position left vacant by former CEO of the Worldwide Consumer Dave Clark. Since 2015, Herrington has served as Amazon’s SVP of the North America Consumer. Pat Bajari (Chief Economist).

Fulfillment 271

Fulfillment Finance Promotions Customer Experience 271

Retail TouchPoints

APRIL 24, 2023

President Michelle Gass and will be responsible for advancing the brand’s consumer marketing strategies, building denim leadership equity and growing market share. Prior to this Mitchell was VP of Brand Content and Engagement for McDonald’s USA and Head of Consumer Engagement for PepsiCo’s Gatorade. and internationally.

Marketing 275

Marketing Advertising Consumer ATS 275

Retail TouchPoints

FEBRUARY 9, 2022

Consumers will be able to use their credit and debit cards, Apple Pay or other digital wallets to purchase items, with no additional POS hardware or payment terminal required to complete transactions. Beginning later this year, U.S.

Payment Services 293

Payment Services Point of Sale Checkout Consumer 293

Retail TouchPoints

AUGUST 3, 2022

Consumer Product Safety Commission (CPSC) announced that The TJX Companies has agreed to pay a $13 million civil penalty for selling, offering for sale and distributing previously recalled consumer products. According to the charges, the products were sold in-store and online through the T.J. Maxx , Marshalls and HomeGoods banners.

Consumer 265

Consumer Management 265

Inside Retail

SEPTEMBER 10, 2023

Established in 2005 by husband-and-wife team Wez and Eirin Bryett, the Gold Coast brand sells on-trend women’s clothing for predominantly Gen Z consumers. Since its entry online in 2019, the company says US sales have made up the majority of its revenue.

Fast Fashion 278

Fast Fashion Wholesale Fashion Location 278

Retail TouchPoints

DECEMBER 20, 2023

Walmart and Affirm first partnered in 2019 to bring BNPL options to shoppers on its website and app. Moreover, we’ve found that 76% of consumers would either delay or not make a purchase without Affirm,” said Pat Suh, SVP of Revenue at Affirm in a statement. stores through an expanded partnership with Affirm. year over year.

Checkout 295

Checkout Kiosk Finance Apparel 295

Retail TouchPoints

JANUARY 14, 2022

With the increase of mobile wallets and more consumers hopping on the e-gift card bandwagon, merchants must practice a heightened sense of vigilance around issues of gift card fraud. Here’s some insight as to how merchants and consumers can avoid scams and gift card fraud: Consumer vs. Merchant. growth we saw in 2019.

Merchant Services 326

Merchant Services Payment Services Management Accounting 326

Retail TouchPoints

DECEMBER 22, 2022

Prior to her role as President, Linnartz, who joined Marriott in 1997, held roles in sales, marketing and finance, rising to EVP and Global Chief Commercial Officer from 2013 to 2019 and serving as Group President of Consumer Operations, Technology and Emerging Businesses from 2020 to 2021. ” .

Finance 282

Finance Customer Experience Consumer Marketing 282

Inside Retail

FEBRUARY 8, 2024

It’s no secret that consumer-facing retail has had a tough year trying to stay price-competitive for customers. The customer-first plan was introduced back in 2019 and remains the centrepiece of the company’s strategy to deliver for all its interested parties.

Department Stores 264

Department Stores Inventory Management Planning Returns 264

Inside Retail

JUNE 30, 2024

In 2019, that number was US$28,000, reports The Knot, a global technology company that provides content, tools, products and services for couples planning weddings. In a recent survey by The Knot, one-third of couples said having a lab-grown diamond was important to them, a 17 per cent increase from 2019. million last year.

Accessories 263

Accessories Fast Fashion Fashion Marketing 263