Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

Consumer 289

Consumer Marketing Checkout Customer Experience 289

Retail TouchPoints

NOVEMBER 10, 2022

Global ecommerce rose from 15% of total retail sales in 2019 to 21% in 2021. While that may seem odd to say, given the extent that ecommerce now pervades most consumers’ everyday shopping, the current hot take from some industry analysts is that ecom growth has slowed and brick-and-mortar retail is on the rise.

Consumer 306

Consumer Advertising Shrinkage Marketing 306

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce.

Consumer 264

Consumer Merchant Services Payment Services Drop-Shipping 264

Inside Retail

MAY 19, 2021

A further 39 per cent said they kept shopping with the brands they had a loyalty account with regardless of the pandemic, while 13 per cent said they shopped where they wanted regardless of loyalty programs. According to the report, there are two main types of loyalty in consumers: Behaviour loyalty, and belief loyalty.

Accounting 350

Accounting Shopping Consumer ATS 350

Retail TouchPoints

JUNE 9, 2021

If you’re a consumer brand in a category with Amazon private label, however, Amazon’s private label presence certainly feels more pronounced. According to Pattern’s 2019 marketplace survey of ecommerce executives, 73% of executives are “concerned” about competition from Amazon’s private label, and 57% said they were “very concerned”.

Consumer 312

Consumer Fashion Advertising Shipping 312

Inside Retail

DECEMBER 1, 2024

The Chinese consumer market, especially in our segments, is still booming,” Jie Zheng, CEO of Amer Sports, said in the earnings call. “We Consumers in Tier 1 and Tier 2 cities are increasingly treating outdoor activities as part of their lifestyle, which benefits brands like Arc’teryx and Salomon.” Following its €4.6

Sporting Goods 130

Sporting Goods Outdoor Consumer Apparel 130

Retail TouchPoints

JANUARY 14, 2022

With the increase of mobile wallets and more consumers hopping on the e-gift card bandwagon, merchants must practice a heightened sense of vigilance around issues of gift card fraud. Here’s some insight as to how merchants and consumers can avoid scams and gift card fraud: Consumer vs. Merchant. growth we saw in 2019.

Merchant Services 328

Merchant Services Payment Services Management Accounting 328

Retail TouchPoints

JANUARY 22, 2021

Self-quarantine further added complications to the mix, as consumers and businesses alike were forced to change the way they bought and sold these items, respectively. While delivery delays were experienced at the beginning of self-quarantine, many changes in consumer behavior may prove transitory. Bureau of Labor Statistics.

Consumer 249

Consumer Telecommunications Fulfillment Customer Experience 249

Retail TouchPoints

NOVEMBER 4, 2020

Consumer preference for online shopping continues to rise, as more purchases are being made online than in stores with each passing year. In 2019 , the total market share of online U.S. Digital fraud can take many forms, with the most common being account takeover ( 29.8% The Harmful Impact of Digital Fraud.

Merchant Services 317

Merchant Services Payment Services Accounting Jewelry 317

Retail TouchPoints

AUGUST 19, 2020

Same-day services, including order pickups, drive-ups and its Shipt subsidiary, grew 273% and accounted for approximately six percentage points of total company comp sales growth. It’s also an indication that there was some favorable mix shift away from lower-margin consumables and toward higher-margin general merchandise categories.”.

Fulfillment 331

Fulfillment Accounting Returns Consumer 331

Retail TouchPoints

NOVEMBER 29, 2021

Gift cards are shaping up to be a holiday hero this season, as consumers and retailers continue to grapple with supply and shipping issues. According to WalletHub, the top five most popular gift cards among American consumers (in descending order) are: Amazon; Visa; Walmart; Target; and Starbucks.

Shopping 312

Shopping Shipping Consumer Planning 312

Retail TouchPoints

MAY 28, 2024

Capital One Financial and Walmart have officially ended a partnership that had designated Capital One as the exclusive issuer of Walmart consumer credit cards. Capital One will retain ownership and servicing of the credit card accounts. Additional information will be provided in the coming months to Walmart credit card holders.”

Accounting 264

Accounting Consumer ATS Marketing 264

Retail TouchPoints

MAY 30, 2024

PayPal is entering the media business with plans for a new advertising platform that will draw on its relationships with millions of consumers and merchants to help the latter “sell more products and services effectively,” according to a company statement. I’m thrilled to have Mark join our team and lead this important work.”

Advertising 278

Advertising Merchant Services Payment Services Planning 278

Retail TouchPoints

OCTOBER 6, 2020

In-store traffic during the six biggest weeks of the holiday season will be down 22% to 25% compared to 2019, according to ShopperTrak data from Sensormatic Solutions. The company expects the 10 busiest days to account for just 34.2% in 2019, with sales spreading out across the holiday season. Traffic was down as low as -82%.

Checkout 217

Checkout Accounting Consumer Shopping 217

Retail TouchPoints

APRIL 4, 2025

Many rely on static, backward-looking dashboards that fail to account for changing real-time consumer behavior. Together, AI and journey management drive predictive personalization, using real-time data to anticipate consumer behaviors and automate meaningful interactions at scale.

Management 147

Management Customer Experience Inventory Management Store Operations 147

Retail TouchPoints

JUNE 15, 2022

Called “Buy Direct,” the third-party marketplace is being integrated into Bing’s existing ecommerce experience, Start Shopping, where consumers can find products and are then directed to a retailer’s website to make the purchase. Bing accounts for approximately 25% of total monthly search volume in the U.S.,

Merchant Services 306

Merchant Services Shopping Payment Services Advertising 306

Retail TouchPoints

APRIL 21, 2021

Buy now, pay later (BNPL) also thrived over the past year, rising nearly 78% to account for 1.6% I think more consumers, particularly millennials and Gen Z, are aware of the ability to pay with their wallet, so those two are big drivers. Digital wallet usage is expected to account for 40.5% of ecommerce spend.

Merchant Services 299

Merchant Services Payment Services Checkout Accounting 299

Retail TouchPoints

JULY 9, 2020

For the luxury category, the pandemic’s impact has been multi-faceted, raising the stakes for brands to have larger conversations around how the “luxury experience” is defined and created for an evolved consumer base. Trend 1: Evolving Consumer Priorities Could Depress Luxury Spending. trillion in current exchange rates.

Clienteling 311

Clienteling Consumer Accounting Boutique 311

Retail TouchPoints

NOVEMBER 3, 2023

seen from 2010 to 2019. “It Overall household finances remain in good shape and will continue to support the consumer’s ability to spend.” “Overall household finances remain in good shape and will continue to support the consumer’s ability to spend.” consumers spent online during holiday 2022. for the Nov. from the $211.7

Finance 264

Finance Accounting Consumer Promotions 264

Retail TouchPoints

JANUARY 11, 2021

year-on-year through September 2020, boosting ecommerce’s share of its total sales from 33% in 2019 to 59% during this period. An electronic waste recycling program that M.Video launched in summer 2019 is now available in 450 stores, with plans to add another 200 locations in 2021. Q3 2020 net sales for all channels climbed 25.3%

Payment Services 301

Payment Services Location Fulfillment Customer Experience 301

Retail TouchPoints

OCTOBER 4, 2021

compared to the same period in 2019, showing significant growth since its exited from bankruptcy in 2018. The retailer is seeking to complete its turnaround by zeroing in on its appeal to Gen Z consumers, among whom the brand is already well-known. members accounted for half its sales in the country in the first half of fiscal 2021.

Jewelry 278

Jewelry Accessories Accounting Location 278

Inside Retail

OCTOBER 13, 2021

Options such as buy now, pay later (BNPL) services were first introduced to business to consumer (B2C) transactions, giving customers the ability to access products and services they need today while paying at a later date or over a series of instalments. . Drive business growth and provide a positive customer experience.

Payment Services 355

Payment Services Finance Customer Experience Wholesale 355

Inside Retail

MAY 30, 2021

While e-commerce adoption skyrocketed all around the world at the peak of the pandemic, perhaps more interesting was the rate at which older consumers embraced online retail. Globally, Asia dominates the e-commerce universe, accounting for over 50 per cent of all retail sales.

Consumer 147

Consumer Merchant Services Shopping Supermarket 147

Inside Retail

FEBRUARY 5, 2023

Its burger chain business Betty’s, which accounts for 56 per cent of the company sales, has grown from eight stores to 54 over the past five years. The investment company was considering listing the Retail Zoo business from 2019 before Covid-19 put that plan on hold.

Accounting 279

Accounting Planning Marketing Management 279

Retail TouchPoints

AUGUST 9, 2022

The company’s Strategy and Consumer Insights team, which formerly reported to Roe, will now fall under the purview of CEO Joanne Crevoiserat. I’m excited about my new, expanded role and the opportunity to drive continued growth and profitability for the company.”.

Finance 278

Finance Accounting Management Consumer 278

Retail TouchPoints

SEPTEMBER 24, 2024

Nearly three of every 10 purchases by American consumers will be made online as the end of this decade nears, according to projections from Forrester in its U.S. for the five -year period from 2014 to 2019.) BOPIS sales got a huge boost from the COVID era and have remained popular for many consumers even as the pandemic has faded.

Consumer 284

Consumer Apparel Accounting Marketing 284

Retail TouchPoints

MARCH 23, 2022

Nike is pushing forward with its digitally focused direct-to-consumer strategy following a strong Q3, with plans to build “the marketplace of the future” and bring standalone Jordan stores to North America. Revenues were up 5% YoY in the company’s fiscal Q3, which ended Feb. Building the ‘Marketplace of the Future’.

Planning 289

Planning Wholesale Sporting Goods Accounting 289

Retail TouchPoints

MAY 18, 2023

Consumers can now browse and buy Touchland sanitizer across multiple channels, including the brand’s DTC ecommerce site, marketplaces like Faire and even on the shelves of big-name retailers like Ulta , Target and Sephora. After six months of B2C sales in the U.S., This is the key to growth.”

Planning 278

Planning Accounting Wholesale Consumer 278

Retail TouchPoints

JULY 22, 2021

When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. Cyber threats.

Payment Services 306

Payment Services Consumer Customer Experience Accounting 306

Inside Retail

JANUARY 13, 2025

But what is behind the US consumers love for this Brazilian brand? The brand opened its first US store in 2019 with a flagship at 113 Prince Street in Manhattans SoHo district, right before retailers and consumers lives changed drastically. Over the past 10 years, the team has focused on growing in the US market.

Fashion 130

Fashion Apparel Planning Accessories 130

Inside Retail

NOVEMBER 20, 2022

Founded in 2012 by CEO Tim Dunn, Bushbuck is a hunting and outdoor brand that uses a direct-to-consumer business model. The Australian market currently accounts for 16 per cent of its sales, and the company aims to grow that to 38 per cent by 2025. Since 2019, the business has grown revenue by 300 per cent, with $4.3

Outdoor 245

Outdoor Accounting Planning Marketing 245

Retail TouchPoints

JULY 30, 2020

Households with children in elementary and high school are set to spend an average of $789.49 , far exceeding the 2019 record of $696.70. Only consumers only had 17% of their shopping done by early July, and 54% said they held off on spending because they didn’t know what they needed. per family, up from $976.78 — another record.

Merchant Services 316

Merchant Services Advertising Apparel Consumer 316

Inside Retail

JUNE 3, 2024

It’s no secret that consumers are still spending big on their pets even in a cost of living crisis – and the launch of luxury pet accessories brand Mon Petit Amour Manolo, which sells collars starting at $550, is proof of this. billion in 2023. Room for growth The global pet accessories market is currently valued at US$11.01

Accessories 279

Accessories ATS Specialty Store Accounting 279

Retail TouchPoints

DECEMBER 20, 2022

In 2019, GhostData found that 56,000 Instagram accounts were associated with the counterfeit of luxury brands, representing a 171% increase since 2016. These accounts generated 64 million posts to promote imitation products, up more than 300% from 2016. So how to go about tackling this problem?

Accounting 58

Accounting Promotions Management Location 58

Inside Retail

FEBRUARY 24, 2022

As the troubled department store retailer tries to reight-size its portfolio in the wake of consumers moving online to shop, Myer said the Blacktown store closure was the fifth under its Customer First Plan launched in January 2019.

Planning 246

Planning Department Stores Accounting Location 246

Inside Retail

NOVEMBER 19, 2024

Founded in 2019, Coolmate quickly became popular for its products and services catering to male customers and has consistently topped menswear’s e-commerce sales in major online marketplaces in Vietnam. “We We believe the guidance and support from Vertex will significantly accelerate our strategic entry into new regional markets.”

Apparel 130

Apparel Fashion Marketing Accounting 130

Retail TouchPoints

JULY 14, 2023

Consumers are expected to spend a record $41.5 More than 55% of respondents who are planning to shop for school supplies said they had already started buying as of early July — on par with 2022 and up from 44% in 2019. BTC spending has nearly doubled since 2019. billion on back-to-school (BTS) shopping this year, up from $36.9

Discount Store 246

Discount Store Department Stores Planning Accessories 246