Retail TouchPoints

APRIL 2, 2021

This new dynamic requires a reimaging of the standard customer relationship management (CRM) software that retailers have typically used to offer customers a basic level of personalization. Customers don’t want to be managed anymore; they want to be delighted. You avoid wasted spend and develop tailored content.

Customer Experience 165

Customer Experience Specialty Retailers Marketing Spend Management 165

Inside Retail

NOVEMBER 21, 2022

The fact that this ad is still relevant in 2022 shows the strength of this longer-term vision, first conceived in 2018. We are also forecasting the market spending power of this group and quantifying it as a revenue opportunity in the future. Shape the future you want.

Marketing 245

Marketing Consumer Marketing Spend Planning 245

Inside Retail

JUNE 14, 2022

The platform promises to enable the Australian retail giant to flesh out individual customer profiles with information from its e-commerce site and other sources, and give individual brands the ability to make data-driven decisions about marketing content and spend. “In Putting the customer loyalty program to work.

Marketing Spend 130

Marketing Spend Advertising Shopping Marketing 130

Indigo 9 Digital

JANUARY 17, 2023

In the third quarter of 2022 DoorDash paid $446 million in marketing expenses or 35% of revenues. A healthier rate of marketing spend would be around 10% of sales. In 2019 DoorDash spent 101% of its revenues on marketing in the first quarter a few months before it passed Grubhub in market share. "We

Merchant Services 116

Merchant Services Payment Services Consumer Marketing 116

Indigo 9 Digital

NOVEMBER 16, 2023

We will need to generate and sustain increased revenue and manage our costs to achieve profitability. That is significantly higher than what companies typically spend on sales and marketing. Take department store Kohl’s, last year its marketing costs were only 4.9% million on “refunds, returns, and discounts” in 2018.

Consumer 98

Consumer Returns Advertising Marketing 98

Retail Gazette

APRIL 19, 2024

Shares in the retailer have sunk by more than 80% over the past six months alone, giving the business a valuation of around £6m – a fraction of the £1.8bn valuation it had at its peak in 2018. “That’s endemic to the kind of issues that they’re facing right now,” he says.

Planning 69

Planning Fashion Marketing Marketing Spend 69

Store Growers

JANUARY 29, 2019

Purple will do $405M in revenue in 2018 and has slotted 143M in “Marketing and selling” expenses. (I I got this information from investor documents they used when selling the company early 2018). So let’s say 50% of their $143M marketing spend is actual media budget, and a third of that amount is spent on Google Ads. (I

Advertising 64

Advertising Marketing Shopping Promotions 64