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How Michaels Reconfigured its Fulfillment Models to Dramatically Enhance Ship-From-Store Performance

Retail TouchPoints

Michaels had a major ecommerce ship-from-store challenge. It’s not that this fulfillment method wasn’t popular — the arts and crafts retailer shipped nearly 3 million orders from its 1,300+ stores across the U.S. We had stores in Alaska shipping to [people in] the lower 48 states, and shipping from anywhere [in the continental U.S.]

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Real-Time Inventory and Search Integration: The Backbone of Next-Level Ecommerce

Retail TouchPoints

If your business has achieved this competence, youre benefitting from clear and hyper-current information on the location, quantity and availability of products across distribution centers and warehouses, as well as items in transit or sitting on store shelves. This helps you provide transparency on shipping windows based on inventory supply.

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Brooklinen Plans to Operate up to 30 Physical Stores by Late 2024

Retail TouchPoints

Luxury home brand Brooklinen is planning to triple its brick-and-mortar retail presence, first with the addition of four stores in new markets in 2022 and plans to reach 25 to 30 locations by the end of 2024. The plans were likely delayed due to the impact of COVID-19, but recent sales growth is a sign that the expansion can begin.

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Kroger Introduces Paid Loyalty Program Offering Faster Delivery Times

Retail TouchPoints

Additionally, Kroger has partnered with Bed Bath & Beyond to introduce a selection of home and baby products, available on both Kroger.com and, beginning in 2022, in a pilot store-in-store concept across select locations in the Kroger family of brands. The collaboration includes bedding, storage and baby-related items.

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Why inventory needs to be local

Inside Retail

Retailers are now investing significant resources into logistics, deploying the latest inventory management systems, automating warehouses and hiring hundreds of hardworking staff in an effort to pick, pack and ship online orders as quickly as possible. Using this stock to fulfil online orders is known as ship-from-store. .

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Does Procurement Play a Role in Retail Recovery?

Retail TouchPoints

For most stores with multiple locations, procurement has largely been a centralized process, with each location requesting and receiving inventory from the parent corporation, as needed. And, according to KPMG’s 2018 Retail Trends Report , they account for up to 14% of the retailer’s overall cost of doing business.

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Exclusive Q&A: How JOANN Retains Customers by Merging Human- and Tech-Focused Store Strategies

Retail TouchPoints

In fact, JOANN began an initiative to improve the store experience, involving everything from lighting, fixtures, open spaces, work tables and in-store tech, in 2018, with a pilot store in Columbus, Ohio. “It Now we’re geofencing our locations so that team members are ‘pinged’ when these customers enter the parking lot.