Retail TouchPoints

MARCH 13, 2025

Wonder, which was founded by Jet.com entrepreneur Marc Lore in 2018, purchased meal kit company Blue Apron in October 2023 for $103 million and in November 2024 acquired Grubhub for $650 million. Wonder opened a food hall in a Quakertown, Pa.

Advertising 147

Advertising Location Planning Social Commerce 147

Retail TouchPoints

SEPTEMBER 7, 2023

Sell those sellers access to logistics and fulfillment services, many of which were already built for its own first-party retail business 4. Walmart serves approximately 240 million customers every week across its various channels, and as Manish Joneja, SVP of Walmart Marketplace and Walmart Fulfillment Services for Walmart U.S.

Fulfillment 312

Fulfillment Advertising Customer Experience ATS 312

Retail TouchPoints

JUNE 24, 2022

The white-label service is powered by Instacart Platform , a suite of enterprise-grade technologies that provide retailers across North America access to the tools they need to launch and support new ecommerce and fulfillment offerings. To power Walmart Now, Walmart is utilizing the Carrot Storefront solution in addition to the Instacart app.

Fulfillment 277

Fulfillment Location Shopping ATS 277

Retail TouchPoints

AUGUST 24, 2023

since 2018, driving massive success for thousands of small businesses, and now our collaboration with Popshoplive allows us to introduce a platform where creators can become businesses and eventually brands in their own right.” “CS has stood out in the live commerce sector in the U.S. CS has stood out in the live commerce sector in the U.S.

Drop-Shipping 245

Drop-Shipping Shipping Fulfillment Management 245

Retail TouchPoints

OCTOBER 1, 2021

Insourcing Fulfillment. Your in-house fulfillment may not be able to handle your spike in order volume without overwhelming production capabilities. You won’t be able to fulfill orders or there will be a significant delay in fulfillment. Outsourcing Fulfillment. Increased errors.

Fulfillment 279

Fulfillment Shipping Accounting Apparel 279

Retail TouchPoints

FEBRUARY 12, 2021

Retail companies committed to improving the customer experience have realized they need to stop relying on inventory buffers to ensure items are in stock when they need them. Additionally, it boosts sales margins and expedites returns and exchanges, making it a valuable tool for profitably improving the consumer experience.

Fulfillment 286

Fulfillment Markdowns Inventory Management Customer Experience 286

Retail TouchPoints

JANUARY 20, 2021

As a point of reference, in Q2 2018 the U.S. Increasing marketing outreach to those new customers is important to help make them permanent customers. In terms of backend operations, there was a lot of scrambling going on during the first half of the year to meet logistics and fulfillment expectations. In the U.S.,

Fulfillment 264

Fulfillment Customer Experience Consumer Shipping 264

Retail Gazette

APRIL 10, 2025

Customers can select the delivery option at checkout, with all customer service and communication remaining under the retailers branding. Deliveroo handles the delivery logistics, including rider management and order fulfillment, while the retailer maintains control over the customer experience.

Grocer 64

Grocer Fulfillment Supermarket Checkout 64

Retail TouchPoints

JUNE 13, 2023

This shift toward unified commerce requires us to blur the lines between physical and digital retail and create a consistent and integrated customer experience across channels. Personalization: With the amount of choice available today, consumers expect personalized experiences tailored to their preferences and behaviors.

Customer Experience 289

Customer Experience Inventory Management Marketing Consumer 289

Retail TouchPoints

AUGUST 12, 2020

Walmart’s Canadian division launched a pilot with Instacart in Toronto and Winnipeg in September 2018, and rolled it out nationally 11 months later. Although this is the first working arrangement between Instacart and Walmart in the U.S.,

Consumer 360

Consumer Location ATS Customer Experience 360

Retail TouchPoints

OCTOBER 12, 2021

While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. In fact, JOANN began an initiative to improve the store experience, involving everything from lighting, fixtures, open spaces, work tables and in-store tech, in 2018, with a pilot store in Columbus, Ohio. “It

Customer Experience 264

Customer Experience Shipping Location Promotions 264

Retail TouchPoints

NOVEMBER 28, 2023

JD Sports acquired Finish Line in March 2018. In today’s digital age, online shopping has become a norm, and customers are increasingly seeking swift delivery solutions,” said Kristin Matter, VP, Digital at JD Sports in a statement.

Accessories 278

Accessories Apparel Shopping Customer Experience 278

Retail TouchPoints

SEPTEMBER 21, 2020

It started in the runup to the 2018 midterm elections: Hundreds of companies, including many retailers, joined nonpartisan efforts to encourage voter participation through a business-led coalition called Time to Vote. But taking a partisan approach to civic engagement can alienate employees or customers in today’s hyperpartisan environment.

Sporting Goods 264

Sporting Goods Department Stores Apparel Fulfillment 264

Inside Retail

FEBRUARY 8, 2024

Over the last five years as CEO, King has been enacting his ‘customer-first plan’ which has re-established Myer as Australia’s 8th most trusted brand, according to Roy Morgan. Myer doubled down on its customer focus with its loyalty program, Myer One, which was designed to strengthen its relationship with new and existing customers.

Department Stores 264

Department Stores Inventory Management Planning Returns 264

Retail TouchPoints

NOVEMBER 14, 2023

After it closed its last brick-and-mortar retail store in 2009, Circuit City launched a comeback in 2018 with an experiential ecommerce site. The integrations are slated to begin online and in select locations this year, with a more expansive rollout planned for 2024.

Planning 277

Planning Shopping Location Consumer 277

Retail TouchPoints

OCTOBER 19, 2020

When the pandemic hit, the company prioritized ecommerce infrastructure and experience; now, 70% of its business worldwide takes place online. We’re fortunate to have a strong ecommerce infrastructure, from our commerce platform to our global fulfillment operations,” said Mooney. “We

Consumer 306

Consumer Fulfillment Planning Promotions 306

Retail TouchPoints

JANUARY 19, 2022

7-Eleven first launched delivery in 2018 via the 7NOW app. 7-Eleven has joined a growing roster of grocery and convenience chains offering subscription delivery with the debut of the 7NOW Gold Pass service. Now, for $5.95

Customer Experience 264

Customer Experience ATS Fulfillment 264

Inside Retail

OCTOBER 18, 2022

We now live in a world where relationships between technology and people are much healthier, making our lives more fulfilling rather than overwhelming. This is where we see it heading, and what a connected omnichannel customer experience (CX) needs to account for in the behaviours and needs of customers adapting to their environment.

Payment Services 297

Payment Services Consumer Fulfillment Accounting 297

Retail TouchPoints

MAY 18, 2023

Thanks to its core product — stylishly packaged, “beauty forward” hand sanitizers crafted in partnership with the well-known Givaudan perfume house — the brand achieved a $60+ average order value (AOV) from its inception in 2018.

Planning 278

Planning Accounting Wholesale Consumer 278

Retail TouchPoints

OCTOBER 14, 2020

Then they can tap “Bring it to me,” which uses indoor beacons to inform the store associate about where the customer is within the store. The feature has now been rolled out to 50 stores. Their strategy was to use “supply chain as a weapon.”

Merchant Services 278

Merchant Services Promotions Planning Marketing 278

Retail TouchPoints

MARCH 8, 2023

In 2018, Best Buy bought GreatCall , a provider of connected health and personal emergency response services, for $800 million , and the retailer acquired the Current Health care-at-home technology platform in 2021.

ATS 279

ATS Consumer Customer Experience Fulfillment 279

Retail TouchPoints

AUGUST 15, 2023

After its late 2018 implementation of the Bolt one-click checkout solution, which draws on data within the solution provider’s network of users and consumers to fight fraud, Polywood saw impressive results: In its first year, the brand marked a 10% lift in checkout conversions, a 5.5%

Checkout 237

Checkout Merchant Services Payment Services Customer Experience 237

Retail Gazette

AUGUST 27, 2024

Ocado has opened two fulfilment centres in Australia as part of its 2019 deal with retail chain Coles. The online grocer’s customer fulfilment centres (CFCs), which became operational last month, were originally set to open at the end of 2023 but were hit by construction problems. loss the year before.

Fulfillment 69

Fulfillment Grocer Supermarket Customer Experience 69

Retail TouchPoints

AUGUST 3, 2020

In 2018, Ernst & Young (EY) launched an ambitious project called FutureConsumer.Now , to model scenarios that would challenge present thinking about future consumers. Retail TouchPoints (RTP): What implications do the five emerging customer segments have for retailers as they plan for a post-pandemic future?

Consumer 279

Consumer Fulfillment Retail Trends Shopping 279

Retail TouchPoints

DECEMBER 14, 2022

Then, in 2018, the retailer launched its own internal delivery service featuring nearly 55,000 items. .” Kroger also has partnered with Instacart since 2017 to make a steadily expanding selection of grocery items, household essentials and alcohol available for delivery in as little as 30 minutes.

Merchant Services 277

Merchant Services Grocer Location Consumer 277

Retail TouchPoints

JUNE 1, 2021

Albertsons , for example — which launched its marketplace in 2018 with the goal of offering its customers more than 40,000 new specialty products — has since shuttered the operation for reasons not shared with the public. But this model is unlikely to work for most retailers. If you compete on assortment alone you cannot beat Amazon.

Drop-Shipping 299

Drop-Shipping Shipping Consumer Department Stores 299

Retail TouchPoints

OCTOBER 28, 2020

They can count on that with Amazon, so as a retailer, you must be able to offer similar convenience, personalization and speedy fulfillment.”. In conclusion: go direct, understand that ownership of the total customer experience is vital — even more important than the product itself — and accelerate your digital operations.

Shipping 234

Shipping Accounting Consumer Returns 234

Retail TouchPoints

MAY 2, 2023

So in 2018 the retailer embarked on a five -year digital transformation journey aimed at making every stage of the car-buying journey omnichannel. Add to that the issue of fulfillment when dealing with a product that weighs more than 3,000 pounds and takes up quite a bit of space.

Payment Services 278

Payment Services Finance Consumer Shopping 278

Retail TouchPoints

JULY 14, 2020

Riley : When I first came on board as CEO in February 2018, I wanted to get us out in front of a lot of consumers. To adjust for this volume, we have changed some fulfillment, shipping and customer service capabilities. We now ship to 160 countries and we have three fulfillment centers, in the UK, U.S. and Singapore.

Checkout 207

Checkout Fulfillment Shipping Payment Services 207

Retail TouchPoints

DECEMBER 8, 2023

Mobsby joined EverythingBranded in 2018 after having worked within the digital landscape for the past 18 years, including roles at large companies like Amazon. He brings a digital mindset to a traditional industry.

Drop-Shipping 264

Drop-Shipping Apparel Accounting Shipping 264

Retail TouchPoints

NOVEMBER 8, 2022

“We are delighted that an executive with Michelle’s background, experience and stature is joining as President to work side by side with Chip for a meaningful transition period before becoming CEO,” said Bob Eckert, Chairman of the LS&Co. Board of Directors in a statement.

Department Stores 233

Department Stores Planning ATS Returns 233

Retail TouchPoints

JUNE 1, 2022

Just Walk Out” technology, first introduced by Amazon Go in 2018, is now being delivered by a variety of tech companies (Zippin, Trigo, Grabango) at retailers as diverse as Tesco, Aldi, Giant Eagle and more. Checkout is moving to frictionless. About half of all checkout lanes are self-checkout and this percentage is growing weekly.

Checkout 299

Checkout Location Shopping Consumer 299

Mass Relators

MARCH 4, 2022

powered by the Kroger Fulfillment Network and Ocado Group. We’re excited to continue extending the Kroger fulfillment network, with dedicated facilities of various sizes providing added scale, reliability of experience, and benefit of automation and wide customer reach, in both current operating regions as well as in new parts of the U.S.,”

Fulfillment 52

Fulfillment Location Value Offer Customer Experience 52

Retail TouchPoints

AUGUST 7, 2023

And Wish, which held that top spot back in 2018, has now dropped out of the top 50 completely after having fallen to #35 as of last March. There are other troublesome indicators for the company: Q2 saw declines across the board at Wish. followed by former #1 Shein , now bumped down to the #2 position. (It

Merchant Services 245

Merchant Services Drop-Shipping Shipping Payment Services 245

Inside Retail

MAY 29, 2023

Then, in 2018, Walmart acquired a 77 per cent stake in Flipkart, India’s largest e-commerce firm, for US$16 billion. Innovation is key Meanwhile, closer to home, Walmart recently opened its first high-tech market fulfilment centre (MFC) in Arkansas.

Merchant Services 130

Merchant Services Payment Services Wholesale Fulfillment 130

Retail TouchPoints

FEBRUARY 10, 2022

Since taking the helm of the nutrition and wellness retailer in 2018, Leite has introduced a broad range of initiatives aimed at reviving and growing the business. Launched in 1977, The Vitamin Shoppe saw sales begin to decline in the early 2010’s due primarily to a lack of digital innovation.

Inventory Management 321

Inventory Management Beauty and Health Management Point of Sale 321

Retail TouchPoints

MAY 26, 2022

trillion , compared to January 2018 ( $4.2 While it took services about 1.5 years to return to their previous level (and many continued to lag behind pre-pandemic levels), goods saw a dramatic increase right away after the initial slide [in Q1 2020] that lasted about a month. trillion ) or January 2019 ( $4.4 trillion ).

Promotions 290

Promotions Supply Chain Management Consumer Shipping 290