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The Home Depot Appoints New CIO, Creates Customer Experience Role

Retail TouchPoints

The Home Depot has tapped two technology veterans for high-level positions, naming of Matt Carey as EVP of Customer Experience, a newly created role, and Fahim Siddiqui as EVP and CIO.

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Buckle Adopts Aptos ONE POS to Bring Unified Commerce to 440+ Stores

Retail TouchPoints

Although Buckle has been using Aptos software since 2018, the team decided to move from its Windows-based POS system to Aptos ONEs mobile-first application in order to further evolve its tech stack and better meet guest expectations.

Apparel 278
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Real-Time Inventory and Search Integration: The Backbone of Next-Level Ecommerce

Retail TouchPoints

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

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The Future of Retail: Enriching the Customer Experience via Conversation APIs

Retail TouchPoints

To truly transform customer experience to meet the desires of consumers in this new digital economy, they must realize the full potential of two-way conversations. Previously, Ramerman was CEO and Co-founder of Vehicle, which was acquired by Sinch in 2018. This is where application programming interfaces (APIs) can help.

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Sink or Swim: How Digital Transformation will Determine Company Success (or Failure) in 2025

Retail TouchPoints

From 2018 to 2022, companies that embraced digital leadership saw average annual shareholder returns of 8.1% , compared to 4.9% But delivering a great customer experience hinges on more than just strategyit requires seamless user experiences (UX) at every touch point.

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Starbucks Hires Chipotle Alum as New Global Chief Brand Officer

Retail TouchPoints

Tressie Lieberman worked alongside Niccol from 2018 to 2023, driving digital marketing and off-premise. A few months after joining Starbucks as its new CEO, Brian Niccol has brought his first Chipotle alum over to the new executive team, according to reports from Yahoo and others. Brands. Starting Nov.

Marketing 263
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Shein Offers Guided Product Discovery with New ‘Trend Stores’

Retail TouchPoints

The idea of combatting potential customer overload in the endless aisles of online marketplaces like Shein with curated sections isnt new. And Best Buy CEO Corie Barry just announced that the company will debut branded storefronts created by influencers this spring.

Fashion 173