Retail TouchPoints

SEPTEMBER 23, 2022

While 63% of the company’s business is derived through direct-to-consumer channels and 26% is credited to digital commerce, Ralph Lauren has “reduced brand dilution distribution” since 2018, according to Patrice Louvet, President and CEO of the company. The brand has exited two-thirds of its department store presence in the U.S.

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Inside Retail

SEPTEMBER 18, 2024

The extended warranty, called ‘Product Care’, is sold with products such as electronics and white goods, claiming to provide extra protection to consumers who experience faulty products. “They feel like they’ve been tricked,” she added.

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Accounting Consumer ATS 306

Retail TouchPoints

JULY 8, 2024

annually between 2018 and 2021, with a total of 11.2 However, the average value of check payments has increased from $1,908 in 2018 to $2,340 in 2021, indicating that although people are writing fewer checks, they are using them for larger transactions — and therefore are less likely to use them for a weekly supermarket stock-up trip.

Payment Services 290

Payment Services Supermarket Checkout Marketing 290

Inside Retail

SEPTEMBER 1, 2024

To understand those trends – and ultimately answer the question, what is the state of shipping – we surveyed thousands of consumers and retailers and analysed more than 200 million orders powered through Shippit from 2018 to 2024.

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Shipping Drop-Shipping Fulfillment Checkout 278

Retail TouchPoints

OCTOBER 12, 2021

Current Health combines remote patient monitoring, telehealth and patient engagement into a single solution for healthcare organizations, and Best Buy will leverage its expertise in consumer-friendly technology to boost those offerings. Company executives referenced “health” 44 times on earnings calls in 2018 and 2019, according to Forbes.

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ATS Consumer Management Customer Experience 264

Retail TouchPoints

FEBRUARY 16, 2024

At Claire’s we are reimagining the ways we reach and interact with consumers by letting the interests and passions of ‘Gen Zalpha’ lead our brand,” said Kristin Patrick, EVP and Chief Marketing Officer at Claire’s in a statement.

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Inside Retail

SEPTEMBER 13, 2023

We believe in the model, it’s been operating since 2018.” The Silly Solly’s brand has come full circle, now owned by Stanton and an Australian management team that reinvented the model in 2018. “We We experimented with a couple of stores and decided there was a need for this, ” said Stanton.

Planning 298

Planning Discount Store Advertising Management 298

Inside Retail

JULY 16, 2024

Founded in 2018 by Emily Hamilton and her husband Alexander Ostrowski, Coco & Eve offers a range of hair, self-tan and body care products. The brand sells directly to consumers and through retailers including Sephora, Boots, as well as at Myer, Adore Beauty and The Iconic.

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Consumer ATS 277

Retail TouchPoints

APRIL 26, 2021

The subscription service, founded by husband and wife team Blake and Wayne Geffen in 2018, allows members to keep items as long as they want, or swap them out monthly. It’s an exciting opportunity to advance the growth of circular fashion and be at the forefront of reimagining consumers’ shopping experience.”.

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Jewelry Finance Fashion Consumer 299

Inside Retail

DECEMBER 20, 2023

The failure affected about 10,500 business contract customers and fewer than 1000 recipients of StarTrack deliveries, according to the Australian Competition and Consumer Commission (ACCC). The mailing service provider reported the breach to the ACCC last May. The post Australia Post to pay $2.9

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Retail TouchPoints

MARCH 25, 2022

The suit alleges that the app infringes upon features of the Scan & Go technology introduced by Walmart subsidiary Sam’s Club in 2016 and adopted by Walmart in 2018. At the height of the pandemic in November 2020, Capgemini reported that 84% of consumers relied on touchless technology to avoid physical contact in stores.

Checkout 298

Checkout Wholesale Consumer Shopping 298

Inside Retail

AUGUST 14, 2024

The company’s State of Shipping Report found that the estimated delivery time has risen from two days in 2018 to 5.6 “Today, consumers want choice, convenience and reliability – they are gravitating towards the retailers who can offer that,” said Hango-Zada. during the six-year period.

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Shipping Promotions Returns Consumer 278

Retail TouchPoints

SEPTEMBER 6, 2022

This grocery store model is the Midwest retailer’s first expansion into additional categories since the 2018 introduction of its neighborhood market small concept, Bridge Street Market, in Grand Rapids, Mich. Meijer will introduce a new brick-and-mortar concept with the launch of Meijer Grocery in early 2023.

Beauty and Health 328

Beauty and Health Location Shopping Marketing 328

Inside Retail

MAY 19, 2021

According to the most recent For Love or Money 2021 report, published by The Point of Loyalty, while 88 per cent of Australians are a part of at least one loyalty program, only 43 per cent actively used them (at least once) in 2021 – a far cry from the 53 per cent recorded in 2018. this brand speaks to me).

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Accounting Shopping Consumer ATS 350

Retail TouchPoints

AUGUST 10, 2021

CVS Health has introduced Aetna Virtual Primary Care, connecting consumers with physicians and specialists anytime and anywhere. The ecommerce titan entered pharmaceuticals with the acquisition of PillPack in 2018 and has since focused on building off this base.

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Location Planning Management Consumer 279

Retail TouchPoints

JANUARY 11, 2022

This new direct-to-consumer experience is the next step to bringing a fuller expression of the brand to consumers in key markets,” said the brand in a statement announcing the store plans. 2022, we coming in HOT!

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Consumer Location Planning Marketing 264

Retail TouchPoints

NOVEMBER 14, 2023

Circuit City also will support the partnerships with its customer service, private label products and white-glove consumer electronics experience. After it closed its last brick-and-mortar retail store in 2009, Circuit City launched a comeback in 2018 with an experiential ecommerce site.

Planning 277

Planning Shopping Location Consumer 277

Inside Retail

JUNE 22, 2022

Samsung Australia admitted to misleading buyers of some of its ‘Galaxy’ phones about the water-resistance level, the Australian Competition & Consumer Commission (ACCC) said. The regulator had first sued the company in July 2019. The offending ad (Image: ACCC).

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Retail TouchPoints

SEPTEMBER 28, 2021

Amazon acquired Whole Foods in 2017 and introduced a free two-hour delivery option in 2018 as it steadily expanded the grocer’s delivery footprint. However, grocery margins are tight, and retailers are limited in how many costs they can pass along to consumers: prices rose 3.7%

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Shipping Consumer Planning Marketing 306

Retail TouchPoints

JUNE 22, 2022

Amazon has named 17-year company veteran Doug Herrington to the renamed role of CEO of Worldwide Amazon Stores, filling the position left vacant by former CEO of the Worldwide Consumer Dave Clark. Since 2015, Herrington has served as Amazon’s SVP of the North America Consumer.

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Fulfillment Finance Promotions Customer Experience 278

Inside Retail

DECEMBER 11, 2023

Fitness tracker Fitbit is facing an $11 million penalty in Australia after admitting it committed deceptive representations about consumers’ rights to a refund or replacement if the device sold was found faulty. The post Second strike: Fitbit fined again for misrepresentation appeared first on Inside Retail Australia.

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Consumer Returns 262

Inside Retail

NOVEMBER 18, 2024

From November 2018 to November 2021, Bunnings implemented a trial FRT at 63 stores in Victoria and NSW, capturing the faces of every visitor. ” Consumer advocacy group Choice has welcomed the Privacy Commissioner’s determination and said it must serve as a warning for businesses.

Accounting 264

Accounting Consumer ATS 264

Retail TouchPoints

JULY 22, 2021

When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. Cyber threats.

Payment Services 306

Payment Services Consumer Customer Experience Accounting 306

Retail TouchPoints

JUNE 28, 2021

Personal shoppers previously used a manual process to determine the right substitution, but with 100 different factors that can go into every decision this could be extremely time consuming at scale. Both initiatives launched in 2018.

Consumer 328

Consumer ATS 328

Retail TouchPoints

JUNE 4, 2024

The partners have been working together since 2018 to bring Century 21’s constantly evolving slate of off-price designer merchandise to online shoppers, via weekly live shopping events on the ShopShops app and Century 21’s Instagram. “We

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Shopping Returns Fashion Accounting 278

Retail TouchPoints

OCTOBER 21, 2024

Tressie Lieberman worked alongside Niccol from 2018 to 2023, driving digital marketing and off-premise. 4, 2024, Lieberman will serve as Starbucks’ EVP and Global Chief Brand Officer to help improve the company’s positioning after an increasingly lukewarm reception among consumers. Brands. Starting Nov. Starting Nov.

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Marketing Consumer ATS Customer Experience 263

Inside Retail

NOVEMBER 11, 2022

Trans-Tasman retailer Strand formerly known as Strandbags has been fined $780,000 (AU $709,246) in the Auckland District Court after being convicted of misleading consumers over discounts. Rawlings cautioned businesses that bargains offered should be genuine, unambiguous and not promoted in a way that “entices” consumers.

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Advertising Promotions Consumer ATS 246

Retail TouchPoints

JANUARY 2, 2024

Since the pandemic, seven in 10 consumers have used mobile devices and apps for shopping, and it’s not just millennials and Gen Z; Gen X and baby boomers are 68% and 56% more likely, respectively, to use their mobile device to make purchases than they were a few years ago. of ecommerce sales in 2024.

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Customer Experience Consumer Marketing Accounting 282

Retail TouchPoints

MAY 6, 2022

“The direct-to-consumer experience connects the energy of the brand’s highly engaged ecommerce site and social community to a vibrant space to discover, shop and interact with Savage X Fenty,” the brand said in a press release. metro area. Now six new stores are in the works, destined for Chicago, Atlanta, Detroit, St.

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Retail TouchPoints

NOVEMBER 23, 2021

While holiday shopper participation during the Thanksgiving through Cyber Monday period remains very high, it has been on the decline: 71% of consumers plan to shop this year, compared to 74% in 2020 and 79% in 2019, according to Deloitte. The pandemic has only made digital shopping more appealing to many consumers.

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Planning Shopping Consumer Store Operations 264

Retail TouchPoints

MARCH 12, 2021

With a focus on serving consumer and tech companies, Clerisy has made its first investment in Dormify , the dorm room and home décor ecommerce brand. Dormify, which launched in 2013, has become a destination home décor and lifestyle brand for Gen Z consumers who are living in dorms and small spaces. In 2018, the company received $3.45

Accessories 264

Accessories Apparel Consumer Marketing 264

Inside Retail

DECEMBER 19, 2023

The Federal Court has ordered Airbnb to pay $15 million in penalties after the company admitted it falsely claimed prices on its booking site were in Australian dollars when they were in US dollars, according to the Australian Competition and Consumer Commission (ACCC).

Consumer 262

Consumer ATS 262

Retail TouchPoints

AUGUST 24, 2023

The deal coincides with the wide launch of CommentSold’s drop shipping capabilities, creating an end-to-end platform for direct-to-consumer (DTC) sales. “I I am fervently dedicated to providing a seamless and transparent monetization platform for creators,” said Gautam Goswami, CEO of CommentSold in a statement. “CS

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Inside Retail

JULY 17, 2022

By investing in the future of retail technology, the e-commerce giant is in a trusted position to guide and support fashion and retail tech entrepreneurs and has done so since 2018 when it first launched Dream Assembly. . Both experiences must serve a purpose and provide seamless navigation and convenience.

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Fashion Finance Consumer Marketing 59

Retail TouchPoints

JANUARY 12, 2022

To account for this rapidly evolving environment, savvy convenience retailers have focused on closing the gap between what consumers expect and what retailers can deliver. According to NewVoiceMedia’s 2018 Serial Switchers report, businesses lose $75 billion a year due to poor customer service. Focus on service. in 2020 despite a 13.9%

Payment Services 277

Payment Services Wholesale Inventory Management Consumer 277

Retail TouchPoints

MARCH 1, 2023

A Kantar Retail study from October 2022 recommended that brands and retailers emphasize value and making eco-friendly changes more visible to consumers as a way to sway “sustainability wannabes.” It was in that spirit that we first launched these standards in 2018, raising the bar on product sustainability across REI offerings.”

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Outdoor Consumer Planning 286

Retail TouchPoints

NOVEMBER 15, 2022

The investigation, which was led by Oregon Attorney General Ellen Rosenblum and Nebraska Attorney General Doug Peterson, was opened following a 2018 Associated Press article that examined Google’s Location History and Web & App Activity. For years Google has prioritized profit over their users’ privacy,” said Rosenblum in a statement.

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Accounting Location Advertising Consumer 263