Retail TouchPoints

FEBRUARY 26, 2024

Consumers are quickly losing trust, and companies must act swiftly and responsibly to restore it. A Pew Research study reveals a concerning trend: 67% of consumers have little understanding of what companies do with their data, a sentiment echoed by an IAPP study which found that only 29% feel informed about how their data is protected.

Consumer 317

Consumer Payment Services Finance Management 317

Retail TouchPoints

JANUARY 23, 2025

Yes, ecommerces share of total retail sales continues to steadily expand every year, but changing consumer behaviors are also behind the increase in returns , in particular among those digital-native Gen Zers for whom ecommerce is considered not an innovation but a fundamental right. That mindset is changing.

Returns 272

Returns Merchant Services Payment Services Drop-Shipping 272

Retail TouchPoints

FEBRUARY 11, 2022

Consumers are increasingly voting with their feet when it comes to the issues that affect our world and our nation. NYU Stern and IRI found that 50% of CPG growth from 2013 to 2018 came from sustainably marketed products. NYU Stern and IRI found that 50% of CPG growth from 2013 to 2018 came from sustainably marketed products.

Consumer 263

Consumer Sporting Goods Apparel Promotions 263

Retail TouchPoints

OCTOBER 29, 2024

Financial services company Hilco Global and asset management firm TPG Angelo Gordon have formed a new joint venture (JV), with the goal of acquiring and financing consumer brands and IP in partnership with brand management firm Bluestar Alliance. and managed by Bluestar since 2018. Both brands have been owned by Bebe Stores, Inc.

Finance 162

Finance Brand Management Management Consumer 162

Retail TouchPoints

AUGUST 15, 2022

After topping the charts as the most popular shopping app in the world in 2018, Wish fell out of favor with consumers who had one too many bad experiences. Today marks the brand’s reintroduction to consumers with a multi-channel, multi-market campaign aiming at bringing the new experience of shopping on Wish to life.

Consumer 244

Consumer Marketing Accessories Advertising 244

Retail TouchPoints

JUNE 9, 2021

According to Coresight Research ’s Inside the World of Amazon’s Private Label Offering report, Amazon now has over 22,617 products from 111 private label brands across nearly every category — three times the number of brands they had in 2018.

Consumer 312

Consumer Fashion Advertising Shipping 312

Retail TouchPoints

DECEMBER 17, 2024

Integrating Search Functionality and Inventory Visibility Survey data reveals that two-thirds of consumers say they will leave an ecommerce site and choose another retailer if the item they intended to purchase is out of stock.

Fulfillment 260

Fulfillment Drop-Shipping Customer Experience Shipping 260

Retail TouchPoints

OCTOBER 1, 2022

Lee will replace former creative chief Riccardo Tisci , who was appointed to the role in March 2018 following his career with Givenchy from 2005 to 2017. From 2018 to 2021, Lee worked with Bottega Veneta as the Italian luxury brand’s Creative Director. His career has also included roles at Maison Margiela , Balenciaga and Donna Karan.

Fashion 319

Fashion Management Consumer ATS 319

Retail TouchPoints

SEPTEMBER 23, 2022

While 63% of the company’s business is derived through direct-to-consumer channels and 26% is credited to digital commerce, Ralph Lauren has “reduced brand dilution distribution” since 2018, according to Patrice Louvet, President and CEO of the company. The brand has exited two-thirds of its department store presence in the U.S.

Department Stores 278

Department Stores Consumer Planning Store Operations 278

Inside Retail

JANUARY 2, 2025

. “We have been following the brand and its success for many years and we look forward to accelerating its growth in South Korea and the rest of the world,” said Alexis Perakis-Valat, global president of L’Oral’s consumer products division. In 2018, it acquired South Korean makeup firm 3CE.

Marketing 130

Marketing Consumer 130

Inside Retail

SEPTEMBER 18, 2024

The extended warranty, called ‘Product Care’, is sold with products such as electronics and white goods, claiming to provide extra protection to consumers who experience faulty products. “They feel like they’ve been tricked,” she added.

Accounting 306

Accounting Consumer ATS 306

Retail TouchPoints

JULY 8, 2024

annually between 2018 and 2021, with a total of 11.2 However, the average value of check payments has increased from $1,908 in 2018 to $2,340 in 2021, indicating that although people are writing fewer checks, they are using them for larger transactions — and therefore are less likely to use them for a weekly supermarket stock-up trip.

Payment Services 290

Payment Services Supermarket Checkout Marketing 290

Inside Retail

SEPTEMBER 1, 2024

To understand those trends – and ultimately answer the question, what is the state of shipping – we surveyed thousands of consumers and retailers and analysed more than 200 million orders powered through Shippit from 2018 to 2024.

Shipping 278

Shipping Drop-Shipping Fulfillment Checkout 278

Retail TouchPoints

AUGUST 12, 2020

Even with 74,000 personal shoppers and its recently launched Express Delivery service, Walmart has faced challenges keeping up with demand as consumers escalate both their online ordering and their expectations for faster home delivery. as well as Tulsa, Okla., according to CNBC.

Consumer 360

Consumer Location ATS Customer Experience 360

Retail TouchPoints

OCTOBER 12, 2021

Current Health combines remote patient monitoring, telehealth and patient engagement into a single solution for healthcare organizations, and Best Buy will leverage its expertise in consumer-friendly technology to boost those offerings. Company executives referenced “health” 44 times on earnings calls in 2018 and 2019, according to Forbes.

ATS 264

ATS Consumer Management Customer Experience 264

Inside Retail

JULY 16, 2024

Founded in 2018 by Emily Hamilton and her husband Alexander Ostrowski, Coco & Eve offers a range of hair, self-tan and body care products. The brand sells directly to consumers and through retailers including Sephora, Boots, as well as at Myer, Adore Beauty and The Iconic.

Consumer 278

Consumer ATS 278

Inside Retail

SEPTEMBER 13, 2023

We believe in the model, it’s been operating since 2018.” The Silly Solly’s brand has come full circle, now owned by Stanton and an Australian management team that reinvented the model in 2018. “We We experimented with a couple of stores and decided there was a need for this, ” said Stanton.

Planning 298

Planning Discount Store Advertising Management 298

Retail TouchPoints

APRIL 26, 2021

The subscription service, founded by husband and wife team Blake and Wayne Geffen in 2018, allows members to keep items as long as they want, or swap them out monthly. It’s an exciting opportunity to advance the growth of circular fashion and be at the forefront of reimagining consumers’ shopping experience.”.

Jewelry 299

Jewelry Finance Fashion Consumer 299

Inside Retail

DECEMBER 20, 2023

The failure affected about 10,500 business contract customers and fewer than 1000 recipients of StarTrack deliveries, according to the Australian Competition and Consumer Commission (ACCC). The mailing service provider reported the breach to the ACCC last May. The post Australia Post to pay $2.9

Consumer 246

Consumer 246

Retail TouchPoints

MARCH 25, 2022

The suit alleges that the app infringes upon features of the Scan & Go technology introduced by Walmart subsidiary Sam’s Club in 2016 and adopted by Walmart in 2018. At the height of the pandemic in November 2020, Capgemini reported that 84% of consumers relied on touchless technology to avoid physical contact in stores.

Checkout 298

Checkout Wholesale Consumer Shopping 298

Inside Retail

DECEMBER 8, 2024

Both domestic and international sales of 2nd Street stores showed robust growth, particularly in luxury secondhand merchandise, amid rising consumer inflation and expansion of the resale market. Entering the US in 2018, 2nd Street had 43 stores in the country at the end of November. million impressions.

Thrift Store 130

Thrift Store Accessories Wholesale Marketing 130

Retail TouchPoints

MARCH 25, 2025

Hy-Vee first partnered with Instacart for deliveries in 2018. The expansion, which will begin in April 2025, allows advertisers to reach consumers at key points in the shopper journey.

Advertising 147

Advertising Fulfillment Grocer Finance 147

Inside Retail

AUGUST 14, 2024

The company’s State of Shipping Report found that the estimated delivery time has risen from two days in 2018 to 5.6 “Today, consumers want choice, convenience and reliability – they are gravitating towards the retailers who can offer that,” said Hango-Zada. during the six-year period.

Shipping 278

Shipping Promotions Returns Consumer 278

Retail TouchPoints

SEPTEMBER 6, 2022

This grocery store model is the Midwest retailer’s first expansion into additional categories since the 2018 introduction of its neighborhood market small concept, Bridge Street Market, in Grand Rapids, Mich. Meijer will introduce a new brick-and-mortar concept with the launch of Meijer Grocery in early 2023.

Beauty and Health 328

Beauty and Health Location Shopping Marketing 328

Inside Retail

MAY 19, 2021

According to the most recent For Love or Money 2021 report, published by The Point of Loyalty, while 88 per cent of Australians are a part of at least one loyalty program, only 43 per cent actively used them (at least once) in 2021 – a far cry from the 53 per cent recorded in 2018. this brand speaks to me).

Accounting 350

Accounting Shopping Consumer ATS 350

Retail TouchPoints

AUGUST 10, 2021

CVS Health has introduced Aetna Virtual Primary Care, connecting consumers with physicians and specialists anytime and anywhere. The ecommerce titan entered pharmaceuticals with the acquisition of PillPack in 2018 and has since focused on building off this base.

Location 279

Location Planning Management Consumer 279

Retail TouchPoints

JANUARY 11, 2022

This new direct-to-consumer experience is the next step to bringing a fuller expression of the brand to consumers in key markets,” said the brand in a statement announcing the store plans. 2022, we coming in HOT!

Consumer 264

Consumer Location Planning Marketing 264

Retail TouchPoints

NOVEMBER 14, 2023

Circuit City also will support the partnerships with its customer service, private label products and white-glove consumer electronics experience. After it closed its last brick-and-mortar retail store in 2009, Circuit City launched a comeback in 2018 with an experiential ecommerce site.

Planning 277

Planning Shopping Location Consumer 277

Retail TouchPoints

FEBRUARY 16, 2024

At Claire’s we are reimagining the ways we reach and interact with consumers by letting the interests and passions of ‘Gen Zalpha’ lead our brand,” said Kristin Patrick, EVP and Chief Marketing Officer at Claire’s in a statement.

Planning 278

Planning Accessories Apparel Fashion 278

Inside Retail

JUNE 22, 2022

Samsung Australia admitted to misleading buyers of some of its ‘Galaxy’ phones about the water-resistance level, the Australian Competition & Consumer Commission (ACCC) said. The regulator had first sued the company in July 2019. The offending ad (Image: ACCC).

Advertising 278

Advertising Promotions Consumer 278

Retail TouchPoints

SEPTEMBER 28, 2021

Amazon acquired Whole Foods in 2017 and introduced a free two-hour delivery option in 2018 as it steadily expanded the grocer’s delivery footprint. However, grocery margins are tight, and retailers are limited in how many costs they can pass along to consumers: prices rose 3.7%

Shipping 306

Shipping Consumer Planning Marketing 306

Retail TouchPoints

JUNE 22, 2022

Amazon has named 17-year company veteran Doug Herrington to the renamed role of CEO of Worldwide Amazon Stores, filling the position left vacant by former CEO of the Worldwide Consumer Dave Clark. Since 2015, Herrington has served as Amazon’s SVP of the North America Consumer.

Fulfillment 278

Fulfillment Finance Promotions Consumer 278

Inside Retail

DECEMBER 11, 2023

Fitness tracker Fitbit is facing an $11 million penalty in Australia after admitting it committed deceptive representations about consumers’ rights to a refund or replacement if the device sold was found faulty. The post Second strike: Fitbit fined again for misrepresentation appeared first on Inside Retail Australia.

Consumer 262

Consumer Returns 262

Retail TouchPoints

JANUARY 30, 2025

From 2018 to 2022, companies that embraced digital leadership saw average annual shareholder returns of 8.1% , compared to 4.9% Consumers demand immediacy, particularly among younger generations, and savvy business leaders like Ulta and DoorDash are listening, prioritizing the patronage of the shoppers of the future.

Customer Experience 256

Customer Experience Inventory Management Marketing Returns 256

Retail TouchPoints

JULY 22, 2021

When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. Cyber threats.

Payment Services 306

Payment Services Consumer Customer Experience Accounting 306

Retail TouchPoints

JUNE 28, 2021

Personal shoppers previously used a manual process to determine the right substitution, but with 100 different factors that can go into every decision this could be extremely time consuming at scale. Both initiatives launched in 2018.

Consumer 328

Consumer ATS 328

Retail TouchPoints

JUNE 4, 2024

The partners have been working together since 2018 to bring Century 21’s constantly evolving slate of off-price designer merchandise to online shoppers, via weekly live shopping events on the ShopShops app and Century 21’s Instagram. “We

Shopping 278

Shopping Returns Fashion Accounting 278