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Payments in 2021: What Lies Ahead After the Digital Boom

Retail TouchPoints

It has been a year of momentous change for the payments industry. Years of transformation transpired in just a few months with rapid shifts in both consumer behaviors and merchant expectations for e-commerce. And how will permanently altered consumer behaviors shape online payment preferences?

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How Streamlining Digital Checkout Boosted Polywood Conversions Nearly 50%

Retail TouchPoints

What it didn’t have at that point was a streamlined, intuitive online checkout process — and that quickly became a major hindrance to the company’s DTC expansion plans. “We It was an involved, intense process. Once there’s a certain percentage of fraudulent orders, financial companies [can stop servicing you].”

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Have Temu and Shein Thwarted Wish’s Hopes of a Comeback?

Retail TouchPoints

And Wish, which held that top spot back in 2018, has now dropped out of the top 50 completely after having fallen to #35 as of last March. There are other troublesome indicators for the company: Q2 saw declines across the board at Wish. Doubling down on merchants outside of China. Reducing shopping and shipping friction.

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How to Combat the Changing Face of Shopping Fraud

Retail TouchPoints

In 2018, 151 million conventional (non-bot) attacks were observed, and of these, 91 million were directed at online merchants. Others are so brazen that they use click-and-collect services in the branches of omnichannel stores, to pick up goods that they’ve paid for online with credit card credentials they’ve stolen.

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From ‘Beautiful Playground’ to ‘Commerce Destination’: Inside the Vision of Pinterest’s New Chief Shopping Officer

Retail TouchPoints

In 2018, she funneled all her retail, management and tech know-how into the creation of The YES , which debuted in 2020 and was acquired by Pinterest a mere two years later. I absolutely loved it, but I also recognized that we were bandwidth constrained by the process of fundraising — we could only build so fast.

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2024 Home Furnishings Industry Trend Guide

Storis

Retailers are also offering services within their spaces. Buy with Prime” enables Shopify merchants to use Amazon’s payment and fulfillment services. Mobile POS eliminates these friction points while expediting checkout anywhere in a showroom. Take Amazon and Shopify.

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30+ Ecommerce Metrics Benchmarks (May 2019)

Store Growers

Source: Wolfgang KPI Report (2018). Notes: study with over 250 million website sessions and over €500 million in online revenue between July 2017 – June 2018. Source: Wolfgang KPI Report (2018). This means that you’re missing critical links in addressing the buyer process. Paid search: 18%. Direct: 20%.