Remove 2018 Remove Brand Management Remove Customer Experience
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Starbucks CEO Steps Down Less Than Two Years Later

Retail TouchPoints

Starbucks initially built its brand around highly localized and immersive community experiences. Niccol’s most recent post at Chipotle, which he has been in since 2018, hint at Starbucks’ continued focus on efficiency and corporate culture. He began his career in brand management at Procter and Gamble.

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Report: Tru Kids Shutters its Two Toys ‘R’ Us Stores After One Year

Retail TouchPoints

“Consumer demand in the toy category and for Toys ‘R’ Us remains strong, and we will continue to invest in the channels where the customer wants to experience our brand.”. The original Toys ‘R’ Us was liquidated in 2018 , but Tru Kids acquired its intellectual property and resurrected the retailer in 2019.

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Why Heroes & Villains Prioritizes Fan Experience Over Merch Sales at New York Comic-Con

Retail TouchPoints

“Heroes & Villains is and always has been a fan-focused brand. Celebrating the stories we all love is the first priority for us,” explained Doug Johnson, Creative Director and Brand Manager at Bioworld, parent company of Heroes & Villains in an interview with Retail TouchPoints.

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Why Customer Empathy is the New Metric Guiding Brands Through Divisive Times

Retail TouchPoints

A recent Greenbook Research Industry Trends Report revealed that empathy is now a KPI that brands are actively tracking, which in turn has led to a rise in “customer closeness” programs.

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Brand Equity: What Is It & How Can It Affect Your Margins

Wiser

Where brand awareness tells you how familiar, or “aware,” shoppers are of your business, brand equity refers to the added value on your products as a result of that awareness. 2: Create Brand Associations Brand associations are characteristics of your business that shoppers come to associate with your brand.