Retail TouchPoints

FEBRUARY 26, 2024

This flurry of legislative activity comes at a good time — and with good reason. Consumers are quickly losing trust, and companies must act swiftly and responsibly to restore it. This happens in an environment where consumer trust is already fragile. Following suit with GDPR and other jurisdictions globally, the U.S.

Consumer 317

Consumer Payment Services Finance Management 317

Retail TouchPoints

OCTOBER 12, 2021

Best Buy will expand its medtail capabilities with the acquisition of Current Health , a care-at-home technology platform. Best Buy has unparalleled physical reach, world-class supply chain logistics, and trusted support services — allowing us to provide a high-touch consumer experience, at scale.”.

ATS 264

ATS Consumer Management Customer Experience 264

Retail TouchPoints

FEBRUARY 11, 2022

Consumers are increasingly voting with their feet when it comes to the issues that affect our world and our nation. NYU Stern and IRI found that 50% of CPG growth from 2013 to 2018 came from sustainably marketed products. NYU Stern and IRI found that 50% of CPG growth from 2013 to 2018 came from sustainably marketed products.

Consumer 263

Consumer Sporting Goods Apparel Promotions 263

Retail TouchPoints

OCTOBER 29, 2024

Financial services company Hilco Global and asset management firm TPG Angelo Gordon have formed a new joint venture (JV), with the goal of acquiring and financing consumer brands and IP in partnership with brand management firm Bluestar Alliance. and managed by Bluestar since 2018. Both brands have been owned by Bebe Stores, Inc.

Finance 162

Finance Brand Management Management Consumer 162

Retail TouchPoints

AUGUST 3, 2020

In 2018, Ernst & Young (EY) launched an ambitious project called FutureConsumer.Now , to model scenarios that would challenge present thinking about future consumers. Orschell discussed the differences and overlaps among these consumer segments as well as other recent research.

Consumer 279

Consumer Fulfillment Retail Trends Shopping 279

Retail TouchPoints

MAY 16, 2022

Albertson’s will soon join that mix as well, and the company’s Senior Director of Marketplaces Jasmin Krdzalic gave attendees at last week’s Retail Innovation Conference & Expo a sneak peek at what he and his team are building. You have to think like a consumer. Second Time’s the Charm?

Planning 312

Planning ATS Grocer Beauty and Health 312

Retail TouchPoints

AUGUST 15, 2022

After topping the charts as the most popular shopping app in the world in 2018, Wish fell out of favor with consumers who had one too many bad experiences. But with a new slate of chief officers at the helm, the company is angling for a comeback. Check out the full ad here.

Consumer 244

Consumer Marketing Accessories Advertising 244

Retail TouchPoints

MARCH 8, 2023

Best Buy Health will work with Atrium Health to develop new hospital-at-home offerings, helping enable providers to deliver high-quality care while reducing emotional and financial burdens on patients and caregivers. Additionally, the retailer added the Best Buy Health Lively app on the Apple Watch in 2021.

ATS 279

ATS Consumer Customer Experience Fulfillment 279

Retail TouchPoints

JUNE 9, 2021

According to Coresight Research ’s Inside the World of Amazon’s Private Label Offering report, Amazon now has over 22,617 products from 111 private label brands across nearly every category — three times the number of brands they had in 2018. Design for online…or at least, make the best use of the data available to you.

Consumer 312

Consumer Fashion Advertising Shipping 312

Retail TouchPoints

DECEMBER 17, 2024

Integrating Search Functionality and Inventory Visibility Survey data reveals that two-thirds of consumers say they will leave an ecommerce site and choose another retailer if the item they intended to purchase is out of stock. Sachin Sharma serves as the Chief Product Officer and Head of Professional Services at Kibo Commerce.

Fulfillment 260

Fulfillment Drop-Shipping Customer Experience Shipping 260

Retail TouchPoints

JULY 12, 2021

Nevertheless, in 2018 the party goods retailer went a step further and began selling on Amazon as well. The aim was to reach more consumers — particularly younger ones — even if that meant going outside Party City’s owned channels, said Vishwas Bharadwaj, the company’s VP of Marketplaces. Meeting Consumers ‘Where They Are’.

ATS 299

ATS Advertising Consumer Accounting 299

Retail TouchPoints

OCTOBER 1, 2022

Lee will replace former creative chief Riccardo Tisci , who was appointed to the role in March 2018 following his career with Givenchy from 2005 to 2017. From 2018 to 2021, Lee worked with Bottega Veneta as the Italian luxury brand’s Creative Director. His career has also included roles at Maison Margiela , Balenciaga and Donna Karan.

Fashion 319

Fashion Management Consumer ATS 319

Retail TouchPoints

AUGUST 26, 2024

Celebrating the stories we all love is the first priority for us,” explained Doug Johnson, Creative Director and Brand Manager at Bioworld, parent company of Heroes & Villains in an interview with Retail TouchPoints. We pored over research, looking at the Xavier Institute and how we could execute the vibe on the show floor.”

ATS 257

ATS Marketing Accessories Consumer 257

Retail TouchPoints

SEPTEMBER 14, 2021

making it the largest job creator in the country at this time. retailers to boost its minimum wage to $15 an hour for all employees, back in 2018. “We take our responsibility as an employer seriously and want our employees to succeed and thrive,” said Dave Clark, CEO of Worldwide Consumer at Amazon in a statement. .

Fulfillment 272

Fulfillment ATS Location Marketing 272

Retail TouchPoints

JANUARY 30, 2025

As we move into 2025 and reflect on the learnings of the 2024 holiday season, customer loyalty and the risks of losing it are at the top of every business leader’s mind. Because AI is at the forefront, and technology lifecycles are shrinking. Theres another related issue at play here: fear.

Customer Experience 256

Customer Experience Inventory Management Marketing Returns 256

Inside Retail

SEPTEMBER 18, 2024

The extended warranty, called ‘Product Care’, is sold with products such as electronics and white goods, claiming to provide extra protection to consumers who experience faulty products. “They feel like they’ve been tricked,” she added.

Accounting 306

Accounting Consumer ATS 306

Retail TouchPoints

AUGUST 12, 2020

Even with 74,000 personal shoppers and its recently launched Express Delivery service, Walmart has faced challenges keeping up with demand as consumers escalate both their online ordering and their expectations for faster home delivery. as well as Tulsa, Okla., according to CNBC. e-Commerce to 5.8% in 2020, up from 4.7%

Consumer 360

Consumer Location ATS Customer Experience 360

Retail TouchPoints

SEPTEMBER 23, 2022

At its Sept. While 63% of the company’s business is derived through direct-to-consumer channels and 26% is credited to digital commerce, Ralph Lauren has “reduced brand dilution distribution” since 2018, according to Patrice Louvet, President and CEO of the company.

Department Stores 278

Department Stores Consumer Planning Store Operations 278

Inside Retail

SEPTEMBER 6, 2023

At the moment, he feels it’s unlikely that Bucherer will become the exclusive retailer for Rolex. It’s far more likely, and cost effective, to cut out the retailer entirely and employ a direct-to-consumer model online, like we’ve seen automotive brands employing.

Marketing 264

Marketing ATS Consumer Accounting 264

Inside Retail

SEPTEMBER 1, 2024

To understand those trends – and ultimately answer the question, what is the state of shipping – we surveyed thousands of consumers and retailers and analysed more than 200 million orders powered through Shippit from 2018 to 2024.

Shipping 278

Shipping Drop-Shipping Fulfillment Checkout 278

Inside Retail

JULY 16, 2024

Founded in 2018 by Emily Hamilton and her husband Alexander Ostrowski, Coco & Eve offers a range of hair, self-tan and body care products. The brand sells directly to consumers and through retailers including Sephora, Boots, as well as at Myer, Adore Beauty and The Iconic.

Consumer 278

Consumer ATS 278

Retail Gazette

APRIL 10, 2025

Customers can select the delivery option at checkout, with all customer service and communication remaining under the retailers branding. McClinktock added: We see significant growth potential in on-demand grocery and retail delivery, with speed and convenience no longer desirable but a basic consumer expectation.

Grocer 116

Grocer Fulfillment Supermarket Checkout 116

Retail TouchPoints

SEPTEMBER 6, 2022

This grocery store model is the Midwest retailer’s first expansion into additional categories since the 2018 introduction of its neighborhood market small concept, Bridge Street Market, in Grand Rapids, Mich. The new store concept will be introduced at locations in Michigan’s Orion Township and Macomb Township.

Beauty and Health 328

Beauty and Health Location Shopping Marketing 328

Inside Retail

SEPTEMBER 13, 2023

We believe in the model, it’s been operating since 2018.” The Silly Solly’s brand has come full circle, now owned by Stanton and an Australian management team that reinvented the model in 2018. “We We experimented with a couple of stores and decided there was a need for this, ” said Stanton.

Planning 298

Planning Discount Store Advertising Management 298

Retail TouchPoints

APRIL 26, 2021

The subscription service, founded by husband and wife team Blake and Wayne Geffen in 2018, allows members to keep items as long as they want, or swap them out monthly. It’s an exciting opportunity to advance the growth of circular fashion and be at the forefront of reimagining consumers’ shopping experience.”.

Jewelry 299

Jewelry Finance Fashion Consumer 299

Inside Retail

MAY 19, 2021

According to the most recent For Love or Money 2021 report, published by The Point of Loyalty, while 88 per cent of Australians are a part of at least one loyalty program, only 43 per cent actively used them (at least once) in 2021 – a far cry from the 53 per cent recorded in 2018. this brand speaks to me).

Accounting 350

Accounting Shopping Consumer ATS 350

Inside Retail

DECEMBER 8, 2024

Both domestic and international sales of 2nd Street stores showed robust growth, particularly in luxury secondhand merchandise, amid rising consumer inflation and expansion of the resale market. Entering the US in 2018, 2nd Street had 43 stores in the country at the end of November. million impressions.

Thrift Store 130

Thrift Store Accessories Wholesale Marketing 130

Retail TouchPoints

AUGUST 10, 2021

CVS Health has introduced Aetna Virtual Primary Care, connecting consumers with physicians and specialists anytime and anywhere. “The future of digital health solutions is rapidly unfolding,” said Dan Finke, EVP at CVS Health and President of Aetna in a statement.

Location 279

Location Planning Management Consumer 279

Retail TouchPoints

FEBRUARY 16, 2024

At Claire’s we are reimagining the ways we reach and interact with consumers by letting the interests and passions of ‘Gen Zalpha’ lead our brand,” said Kristin Patrick, EVP and Chief Marketing Officer at Claire’s in a statement.

Planning 278

Planning Accessories Apparel Fashion 278

Retail TouchPoints

MARCH 25, 2025

All those brands will also now have access to in-store advertising on Instacarts AI-powered Caper Carts smart carts, which are currently deployed at retailers including Aldi, Kroger, Wakefern and Schnucks. Hy-Vee first partnered with Instacart for deliveries in 2018. More details below.)

Advertising 147

Advertising Fulfillment Grocer Finance 147

Retail TouchPoints

SEPTEMBER 28, 2021

Amazon acquired Whole Foods in 2017 and introduced a free two-hour delivery option in 2018 as it steadily expanded the grocer’s delivery footprint. However, grocery margins are tight, and retailers are limited in how many costs they can pass along to consumers: prices rose 3.7%

Shipping 306

Shipping Consumer Planning Marketing 306

Retail TouchPoints

JUNE 28, 2022

The retailer’s products are available on Amazon and at Ulta and Ulta Beauty at Target stores, as well as its own Hair Color Bars. Previous roles range from founder and entrepreneur to senior leader at companies including Culture Amp, Birchbox and Accenture. Prior to joining Madison Reed Wozny led mobile product at Sephora.

Marketing 262

Marketing Promotions ATS Location 262

Retail TouchPoints

NOVEMBER 25, 2024

Now, Bogg Founder and CEO Kim Vaccarella is bringing the bag to even more consumers thanks to a new partnership with Target. And when you go to the Jersey Shore, it’s an all-day affair: you pack up at 7 a.m., This was the only bright spot at an otherwise dismal time. What initially inspired you to come up with the Bogg Bag?

Wholesale 275

Wholesale Advertising Sporting Goods Marketing 275

Retail TouchPoints

MARCH 15, 2024

It was a tough week to be at the top in retail with a number of companies announcing CEO switch-ups following disappointing performances, including Petco , Under Armour , Fossil Group and, as Retail TouchPoints previously reported, Allbirds. This will be the third CEO switch-up at the company in nearly as many years.

ATS 264

ATS Returns Wholesale Planning 264

Retail TouchPoints

JUNE 22, 2022

Amazon has named 17-year company veteran Doug Herrington to the renamed role of CEO of Worldwide Amazon Stores, filling the position left vacant by former CEO of the Worldwide Consumer Dave Clark. Since 2015, Herrington has served as Amazon’s SVP of the North America Consumer.

Fulfillment 278

Fulfillment Finance Promotions Consumer 278

Inside Retail

FEBRUARY 4, 2025

For example, the 2022 Optus data breach exposed information from customers who had previously held accounts with the telco back in 2018. Many senior consumers and those with a disability dont use digital banking services. The storage of personal information is a contested issue. However, the use of digital banking is not universal.

Payment Services 162

Payment Services Telecommunications Accounting Checkout 162

Retail TouchPoints

JULY 22, 2021

When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. Cyber threats.

Payment Services 306

Payment Services Consumer Customer Experience Accounting 306