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Returns and Fraud are on the Rise — Happy Returns Wants to Help

Retail TouchPoints

that, together, process millions of returns every month. has nearly doubled over the last six years, now accounting for roughly 17% of all merchandise sold, according to Timothy Fehr, COO of Happy Returns, citing research conducted in partnership with the National Retail Federation. Merchants are realizing this and adapting.

Returns 272
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Top 5 Security Challenges for Buy Now Pay Later Apps

Retail TouchPoints

has grown by more than 300% per year since 2018, reaching 45 million active users in 2021. It’s clear this reverse layaway payment model is also here to stay. In BNPL, consumers receive the goods or services that they want to buy, but payment is staggered over monthly payments for a certain period of time with no interest.

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Starbucks, Amazon and Gucci: Retail embraces crypto, but it’s not easy

Inside Retail

The industry’s latest move: accepting cryptocurrency as a form of payment. In 2018, luxury watch makers Franck Muller and Hublot began offering exclusive timepieces that could be purchased only with Bitcoin. Since the beginning of this year, a number of brands have begun to process crypto payments in-store.

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It’s Time Retailers Give Customers What They Want: Online Shopping Without Passwords

Retail TouchPoints

billion, accounting for a record 18.9% It’s a lose-lose scenario: Customers are left completely frustrated by the process and brands put their reputations on the line every time a customer leaves their website because of a poor user experience. of all holiday retail revenue and representing an 11.3%

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Have Temu and Shein Thwarted Wish’s Hopes of a Comeback?

Retail TouchPoints

And Wish, which held that top spot back in 2018, has now dropped out of the top 50 completely after having fallen to #35 as of last March. There are other troublesome indicators for the company: Q2 saw declines across the board at Wish. Doubling down on merchants outside of China.

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Does Procurement Play a Role in Retail Recovery?

Retail TouchPoints

But through this disruption, retailers began to see that their procurement process is in many ways the linchpin for maximizing revenue and reducing spend as the economy recovers post-pandemic. Specifically, procurement can help retailers optimize their spending on goods and services that are NOT for resale, also known as GNFR.

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BNPL firm Pay It Later faces wind-up order, as SMEs claim bills unpaid

Inside Retail

Speaking to Nine’s A Current Affair , Vasile Opris, proprietor of X-Force Tactical, alleged his company had processed more than $850,000 in sales through Pay It Later. Those claims of non-payment come amid reports of a legal battle over the direction of Pay It Later. Payments made through the system attract a merchant fee of 5.9%